/10
★★★★★
based on 125999 reviews published
★★★★★
based on 125999 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery late, even though I had paid for express delivery. Customer service not reachable by phone. I sent an email to customer service and still no answer.
Monica
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Answer from Petit-Fernand
Dear Monica, many thanks for your availability on the phone. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received the labels after more than 15 days, I've written and called and no answer. I am very dissatisfied with the service.
Pauline Ditte
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Answer from Petit-Fernand
Hello Pauline, we're sorry for our late reply, and we've just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I have not received my order!
Laila Ouadghiri
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Answer from Petit-Fernand
Hello Laila, we have just contacted you by email in order to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I ordered labels on this site with PRIORITY DELIVERY, I stipulated everywhere that it was ultra urgent. I received nothing in time I do not recommend, information therefore misleading. The post office will certainly be right.... I had chosen this site precisely because the priority delivery allowed me to be in time. Best regards,
Vigne Bénédicte
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Answer from Petit-Fernand
Hello Bénédicte, we are very sorry for the delay in delivery. We invite you to contact us by email with your order number, in order to help you. Have a nice day!
1
/5
★☆☆☆☆
The labels are beautiful but have come off after the first wash! I followed all of the instructions carefully and both the iron on and stick on labels have either started to peel or come off and attach to other clothes in the wash! Very disappointed.
Natasha C.
Answer from Petit-Fernand
Hi Natasha, we are very sorry to hear this! This should not happen and we would appreciate if you can contact our customer service for the solution.
1
/5
★☆☆☆☆
Very unhappy, after washing the clothes for the first time they all came off, even after following the care instructions. On contacting customer service, I was told nothing they can do because I ordered in June! The kids have only just gone back to school!!! Very expensive and completely useless. I DO NOT recommend this company
Sam H.
Answer from Petit-Fernand
Hi Sam, we are very sorry to hear about your experience! We can not know how the labels were stored during the 3 month or other condition of usage and therefore there is nothing we can do with this order in particular. We hope you can understand and our apologies for the inconvenience again.
1
/5
★☆☆☆☆
One month waiting for my order, I will never order again. I have called several times and they don't even answer me, disappointing!
Ladyroma
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Answer from Petit-Fernand
We are sorry to hear that your order has not arrived yet. We will contact you as soon as possible. Good day
1
/5
★☆☆☆☆
They ship without giving tracking number, after 10 days I have not received the goods, which however on their site shows delivered.... I wrote three times to customer service and no one responds. Very bad, they stole 10 euros from me.
Valeria C.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We have responded to your request and will do what is necessary to provide you with a solution. Have a good day ?
1
/5
★☆☆☆☆
Scam I ordered this stickers for my kids school uniform never turned up I tried to email them and phone them with no respond I waited over a month now don't waste your money on here
Agnieszka S.
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Answer from Petit-Fernand
Good morning, we are sorry for the late reply. We are currently receiving a high number of requests. We will find a solution to your inconvenience as soon as possible. Have a nice day ?
1
/5
★☆☆☆☆
Disappointing. I bought some labels on August 29th and they have not arrived yet. I have emailed them to inquire about my order and have not heard back.
Maria Lago
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Answer from Petit-Fernand
Hello Maria, we are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
Manufacture in 48 hours I ordered on September 6 We are September 18 I still have not received my order. Waiting to see if it meets my expectations.
Sabrina Baabaa
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Answer from Petit-Fernand
Hello Sabrina, we're sorry for the delay in delivery of your order. Please contact us by email, so that we can help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed with the service. We placed an order on August 30, it has not arrived yet, we have not heard anything back. We paid 9.50 shipping costs, we have sent mail to request an explanation and have not heard back yet. Last year the same thing happened to us and they told us that it was a one time thing and that they were sorry but we will definitely not buy anything else here.
Cpm Serveis
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Answer from Petit-Fernand
We are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
Nothing received for my August 22 order. After a reminder, he sent me another one on September 16 and still nothing. It's scandalous, no follow-up, the post office definitely has its back to me. I don't recommend this site
Audrey Castelain
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Answer from Petit-Fernand
Hello Audrey, We have left you a message by phone, in order to help you. We apologize for this delivery anomaly. Have a nice day!
1
/5
★☆☆☆☆
I never received my order and no one is answering me...
Peyran Léa
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Answer from Petit-Fernand
Hello Lea, We're sorry you didn't receive our reply. As mentioned by email a few days ago, your order has been returned. Have a nice day!
1
/5
★☆☆☆☆
The labels are quite good and nice (purchased before) but the shipping method should be reviewed and the delivery time should be well specified. This is bordering on a scam. You can't advertise "manufacture within 48 hours" (and a tiny asterisk refer back to who knows what information) and then once the order is sliced wash your hands by writing that delivery times are not guaranteed and not up to them. I find the message per sale misleading and deceptive. Eventually for school I will have to buy labels and handwrite the child's name. Very bad. Next time I will buy on other channels that protect the consumer more. Ps. The invoice on the other hand arrives on time ... the labels I am still waiting for them ...
Francesca
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Answer from Petit-Fernand
Good morning, we are sorry for this delay. Please feel free to email us at [email protected] confirming your shipping address and we will find a solution immediately
1
/5
★☆☆☆☆
I have been waiting several days for my order. I send an email and they don't answer. I call by phone and they don't answer... Very little seriousness... They were quick to collect the money.
Maria Garcia
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Answer from Petit-Fernand
Hello Maria, we will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
I have been waiting more than 17 days for my order!!!, I sent mail, call by phone and nothing, no answers anywhere. It seems to me very little serious. To make the collection if they were fast, but for delivery NOTHING!
Carina Garcia Dangelo
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Answer from Petit-Fernand
Carina, we will contact you as soon as possible. We are sorry for the delay of your order.
1
/5
★☆☆☆☆
After almost 10 days I'm still waiting for my order what a pity not to have read these comments before. What a scam!!!!! But to charge if they go fast! And seeing that they do not give me any solution, I will have to make a complaint to consumer, this can not be allowed.
Paula Garcia
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Answer from Petit-Fernand
Hello Paula, we are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
I am still waiting for more than 10 days for a response to my order, I will file a claim at the appropriate place for my return, fatal this page.
Saray Couto Periscal
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Answer from Petit-Fernand
Saray, we have contacted you by email to give you a solution. We are sorry for the delay of your order.
1
/5
★☆☆☆☆
I ordered two types of labels, only one arrived and the thermoadhesive ones have not arrived... I have written several emails and nothing! What a scam to pay 14 euros for some labels and you have nowhere to complain when part of the order does not arrive? the contact phone number is 902, another scam!
Virginia
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Answer from Petit-Fernand
Hello Virginia, we are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
I made an order for the first time, I paid the express shipping which is almost ten euros because I urgently needed the labels, and they took more than a week to deliver it to me, I feel cheated, because if I paid the express shipping, it was theirs to deliver them soon, if not, I would not have paid, I complained and the petit-Fernando, they tell me that they sent it and they expect it to arrive soon, but they do not put any solution to what I have told them, freaking out with them, I will not buy here again, I do not recommend it.
Nila Angela Peña Muñoz
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Answer from Petit-Fernand
Good morning Nila, we inform you that we have reimbursed the express shipping costs, and we have sent you an email to help you with the tracking of your purchase. Good day
1
/5
★☆☆☆☆
Ordered 5 days ago (#4001249556) and haven't received any shipment notification even though website says made within 48h. The status online still shows processing! Definitely don't believe the "delivery within 2 to 6 working days" note on their website. After seeing the reviews here and other's experiences, I really regret ordering with them. I doubt I'll ever receive anything like many people on here. I emailed them yesterday but they haven't responded yet, it's a 72hr lead time to respond and no other way to contact them. The company seems great at marketing and design but awful at operations. Update: it's been shipped now after 5 days, will see when it actually arrives...
Ys
Answer from Petit-Fernand
Hi YS, thank you your order again. After our phone conversation, we are glad to know that you did receive the confirmation and the order was produced within the agreed time as we do not take in count weekend. We answered your email in time and we hope that the order will arrive soon! If you will have any issue in the future, we will be happy to find the suitable for you solution!
1
/5
★☆☆☆☆
I placed an order for labels on the 03/09/2022 and gave still not received the labels. I have contacted petit Fernand concerning my order and still not received a reply.
Liza Q.
Answer from Petit-Fernand
Hi Lisa, we are very sorry that you still have to wait for the delivery. The shipping time could be extended up to 10 working days due to the Royal Mail strike. If you did not receive your order until 16th September, please contact us for the solution.
1
/5
★☆☆☆☆
I ordered and paid for some personalised labels. After 4 weeks they have still not arrived. I have emailed them 3 times and messaged them through the website and they have not replied, I have just been ignored. They do not have a working phone number.
Anna
Answer from Petit-Fernand
Hi Anna, we are currently experiencing many inquiries and could not answer everyone in time. We will answer to all your mails with the solution. Apologies for the inconvenience !
1
/5
★☆☆☆☆
Ordered on August 23rd, still nothing received. No tracking number, nothing. The only explanation according to them is the post office. And here I see that there are a lot of notices at the moment where people are complaining about the same thing. Not serious at all
Anne-sophie Ravaux
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Answer from Petit-Fernand
Hello Anne Sophie, we are very sorry about this incident. We wish you an excellent day
1
/5
★☆☆☆☆
Many friends had told me good things about this site but for me unfortunately it was not the same.... The labels never arrived at their destination, after several reminders telling me that they would arrive and that they could not track the shipment, after about 2 weeks out of the blue they tell me that the package went missingo..... I was extremely urgent about it and found myself without my materials obviously all refunded but I had ordered well in advance. Sorry!!!
G.m. P.
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Answer from Petit-Fernand
Good morning, please let us know about this unpleasant experience with postal services. We have done our best to find a solution. Thank you for your understanding Have a good day ? Alessio
1
/5
★☆☆☆☆
I Woukd give 0 if I could I placed an order for labels 2 weeks ago, never received my order and emailed 3 times which they ignored, I'll have to try and request refund and order labels elsewhere. Do not waste your time with this company.
Gretel M.
Answer from Petit-Fernand
Hi Gretel, we are sorry that you are still waiting for your order. It was shipped on 1st September and still on its way to you. You received an automatic reply to your your question about the delivery in general and you never replied to the mail.
1
/5
★☆☆☆☆
Lousy !!! I placed an order on August 20 to date order never received ! I have never been able to track them down at their contact center because of the countless requests ..sent endless complaint emails to date not even a response from them ! This was my first purchase ..but never again not recommended !
Veronica G.
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Answer from Petit-Fernand
Good morning Veronica, we are sorry for the late response, indeed we have an exceptional number of requests at this time. However, we guarantee you a response and a solution for this non-delivery by the postal services. Have a good day
1
/5
★☆☆☆☆
My order has been shipped several days ago, but it has not arrived. I have written several emails requesting information about the shipping company and tracking number and they do not answer. SCAMMERS!!!
Silvia Pinilla
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Answer from Petit-Fernand
Hello Silvia, I am sorry that the delivery of your order may take 2 to 10 working days. We have replied to you by email, so that you can be aware of this date. Regards
1
/5
★☆☆☆☆
Order placed on 08/27/22 shipped on 08/29/22 and to date still nothing , customer service as they call it practically nonexistent ,they tell me to wait at least until the 15th when school has already started and they don't know how to give me a tracking number......in the indications of shipping times they give lotto numbers ..really a very bad organization
Max M.
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Answer from Petit-Fernand
Good morning Max, we are sorry to hear about this unpleasant experience. Unfortunately, the shipment depends on the post office, which is committed to establishing the goods in the timeframe I have communicated to you. We remain available to find a solution if their deliveries are not met. Good day Alessio