/10
★★★★★
based on 126938 reviews published
★★★★★
based on 126938 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
10 days to receive labels 3 messages sent 0 replies from you!
Invité
Translated review
Answer from Petit-Fernand
Hello Sienna, we apologize for the delay in our response. We have just contacted you by email and telephone to help you as best we can. Have a nice day!
1
/5
★☆☆☆☆
Useless! Ordered labels before start of term and they never arrived. Followed up via their website and no response! I'll be taking this up with my credit card company. Horrible service, no customer help. Avoid!
Ripped O.
Answer from Petit-Fernand
We are very sorry to hear that you did not receive your order. We can not answer the same day due to many inquiries. If you wish, we can resend you the order again or refund.
1
/5
★☆☆☆☆
Problems with my labels and exchanges with customer services that were not at all constructive and lacked confidence!
Claire Moreau
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Answer from Petit-Fernand
Hello Claire, an email has been sent to you concerning our exchanges on your order. Have a nice day!
1
/5
★☆☆☆☆
I ordered labels for my daughters school uniform on 3rd of September. It is mow 20th September and I've not yet received the labels nor a reply to my email query about what is going on with my order. Ridiculous!
Jamilah
Answer from Petit-Fernand
Hi Jamilah, we are sorry for delivery problems! We can not influence the Royal Mail, however we can send you the replacement or refund. Can you please let us know which options suits best?
1
/5
★☆☆☆☆
I never received the order. I contacted the company and they replied that it is entrusted to the post office to ship it. Nothing has come to me and I don't know who to turn to
Gaia R.
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Answer from Petit-Fernand
Good morning Gaia, we are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Have a good day
1
/5
★☆☆☆☆
I never received my order
Christelle Ngo Ndjonga
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Answer from Petit-Fernand
Hello Christelle, we have contacted you by email to find a solution together. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received my parcel after sending you several emails and still no reply from you.
Soraya Kehal
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Answer from Petit-Fernand
Dear Soraya, many thanks for your availability on the phone. Have a nice day!
1
/5
★☆☆☆☆
Null!!!! I do not recommend at all!!! Bad order received, soap that does not respond despite several emails, calls! Paid and do not have the right order is what awaits you! A shame!
Marion
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Answer from Petit-Fernand
Hello Marion we have contacted you by email to find a solution together. We apologize for this delivery anomaly and our delay in responding. Have a nice day
1
/5
★☆☆☆☆
It is outrageous that they do not respond to the emails we send them to find out what is happening with the orders placed. I am very disappointed. On August 30 I placed the order paying shipping costs 9.50 and they have not even deigned to answer where it is or what happened, shameful.
Vanessa
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Answer from Petit-Fernand
Hello Vanessa, we are sorry for the delay in our response, we will contact you as soon as possible to provide you with the necessary assistance.
1
/5
★☆☆☆☆
Delivery late, even though I had paid for express delivery. Customer service not reachable by phone. I sent an email to customer service and still no answer.
Monica
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Answer from Petit-Fernand
Dear Monica, many thanks for your availability on the phone. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received the labels after more than 15 days, I've written and called and no answer. I am very dissatisfied with the service.
Pauline Ditte
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Answer from Petit-Fernand
Hello Pauline, we're sorry for our late reply, and we've just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I have not received my order!
Laila Ouadghiri
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Answer from Petit-Fernand
Hello Laila, we have just contacted you by email in order to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I ordered labels on this site with PRIORITY DELIVERY, I stipulated everywhere that it was ultra urgent. I received nothing in time I do not recommend, information therefore misleading. The post office will certainly be right.... I had chosen this site precisely because the priority delivery allowed me to be in time. Best regards,
Vigne Bénédicte
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Answer from Petit-Fernand
Hello Bénédicte, we are very sorry for the delay in delivery. We invite you to contact us by email with your order number, in order to help you. Have a nice day!
1
/5
★☆☆☆☆
The labels are beautiful but have come off after the first wash! I followed all of the instructions carefully and both the iron on and stick on labels have either started to peel or come off and attach to other clothes in the wash! Very disappointed.
Natasha C.
Answer from Petit-Fernand
Hi Natasha, we are very sorry to hear this! This should not happen and we would appreciate if you can contact our customer service for the solution.
1
/5
★☆☆☆☆
Very unhappy, after washing the clothes for the first time they all came off, even after following the care instructions. On contacting customer service, I was told nothing they can do because I ordered in June! The kids have only just gone back to school!!! Very expensive and completely useless. I DO NOT recommend this company
Sam H.
Answer from Petit-Fernand
Hi Sam, we are very sorry to hear about your experience! We can not know how the labels were stored during the 3 month or other condition of usage and therefore there is nothing we can do with this order in particular. We hope you can understand and our apologies for the inconvenience again.
1
/5
★☆☆☆☆
One month waiting for my order, I will never order again. I have called several times and they don't even answer me, disappointing!
Ladyroma
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Answer from Petit-Fernand
We are sorry to hear that your order has not arrived yet. We will contact you as soon as possible. Good day
1
/5
★☆☆☆☆
They ship without giving tracking number, after 10 days I have not received the goods, which however on their site shows delivered.... I wrote three times to customer service and no one responds. Very bad, they stole 10 euros from me.
Valeria C.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We have responded to your request and will do what is necessary to provide you with a solution. Have a good day ?
1
/5
★☆☆☆☆
Scam I ordered this stickers for my kids school uniform never turned up I tried to email them and phone them with no respond I waited over a month now don't waste your money on here
Agnieszka S.
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Answer from Petit-Fernand
Good morning, we are sorry for the late reply. We are currently receiving a high number of requests. We will find a solution to your inconvenience as soon as possible. Have a nice day ?
1
/5
★☆☆☆☆
Disappointing. I bought some labels on August 29th and they have not arrived yet. I have emailed them to inquire about my order and have not heard back.
Maria Lago
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Answer from Petit-Fernand
Hello Maria, we are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
Manufacture in 48 hours I ordered on September 6 We are September 18 I still have not received my order. Waiting to see if it meets my expectations.
Sabrina Baabaa
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Answer from Petit-Fernand
Hello Sabrina, we're sorry for the delay in delivery of your order. Please contact us by email, so that we can help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed with the service. We placed an order on August 30, it has not arrived yet, we have not heard anything back. We paid 9.50 shipping costs, we have sent mail to request an explanation and have not heard back yet. Last year the same thing happened to us and they told us that it was a one time thing and that they were sorry but we will definitely not buy anything else here.
Cpm Serveis
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Answer from Petit-Fernand
We are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
Nothing received for my August 22 order. After a reminder, he sent me another one on September 16 and still nothing. It's scandalous, no follow-up, the post office definitely has its back to me. I don't recommend this site
Audrey Castelain
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Answer from Petit-Fernand
Hello Audrey, We have left you a message by phone, in order to help you. We apologize for this delivery anomaly. Have a nice day!
1
/5
★☆☆☆☆
I never received my order and no one is answering me...
Peyran Léa
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Answer from Petit-Fernand
Hello Lea, We're sorry you didn't receive our reply. As mentioned by email a few days ago, your order has been returned. Have a nice day!
1
/5
★☆☆☆☆
The labels are quite good and nice (purchased before) but the shipping method should be reviewed and the delivery time should be well specified. This is bordering on a scam. You can't advertise "manufacture within 48 hours" (and a tiny asterisk refer back to who knows what information) and then once the order is sliced wash your hands by writing that delivery times are not guaranteed and not up to them. I find the message per sale misleading and deceptive. Eventually for school I will have to buy labels and handwrite the child's name. Very bad. Next time I will buy on other channels that protect the consumer more. Ps. The invoice on the other hand arrives on time ... the labels I am still waiting for them ...
Francesca
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Answer from Petit-Fernand
Good morning, we are sorry for this delay. Please feel free to email us at [email protected] confirming your shipping address and we will find a solution immediately
1
/5
★☆☆☆☆
I have been waiting several days for my order. I send an email and they don't answer. I call by phone and they don't answer... Very little seriousness... They were quick to collect the money.
Maria Garcia
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Answer from Petit-Fernand
Hello Maria, we will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
I have been waiting more than 17 days for my order!!!, I sent mail, call by phone and nothing, no answers anywhere. It seems to me very little serious. To make the collection if they were fast, but for delivery NOTHING!
Carina Garcia Dangelo
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Answer from Petit-Fernand
Carina, we will contact you as soon as possible. We are sorry for the delay of your order.
1
/5
★☆☆☆☆
After almost 10 days I'm still waiting for my order what a pity not to have read these comments before. What a scam!!!!! But to charge if they go fast! And seeing that they do not give me any solution, I will have to make a complaint to consumer, this can not be allowed.
Paula Garcia
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Answer from Petit-Fernand
Hello Paula, we are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
I am still waiting for more than 10 days for a response to my order, I will file a claim at the appropriate place for my return, fatal this page.
Saray Couto Periscal
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Answer from Petit-Fernand
Saray, we have contacted you by email to give you a solution. We are sorry for the delay of your order.
1
/5
★☆☆☆☆
I ordered two types of labels, only one arrived and the thermoadhesive ones have not arrived... I have written several emails and nothing! What a scam to pay 14 euros for some labels and you have nowhere to complain when part of the order does not arrive? the contact phone number is 902, another scam!
Virginia
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Answer from Petit-Fernand
Hello Virginia, we are sorry for the delay in our response. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
I made an order for the first time, I paid the express shipping which is almost ten euros because I urgently needed the labels, and they took more than a week to deliver it to me, I feel cheated, because if I paid the express shipping, it was theirs to deliver them soon, if not, I would not have paid, I complained and the petit-Fernando, they tell me that they sent it and they expect it to arrive soon, but they do not put any solution to what I have told them, freaking out with them, I will not buy here again, I do not recommend it.
Nila Angela Peña Muñoz
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Answer from Petit-Fernand
Good morning Nila, we inform you that we have reimbursed the express shipping costs, and we have sent you an email to help you with the tracking of your purchase. Good day