/10
★★★★★
based on 125984 reviews published
★★★★★
based on 125984 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The bottles are very nice but the caps do not work well. They break easily
Cristina
Translated review
Answer from Petit-Fernand
Hello Cristina, I am very sorry for what happened. I have just sent you an email to understand the problem and be able to provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
2
/5
★★☆☆☆
The size of the labels is not practical either too large or too wide ... a little disappointed.
Godin Charlotte
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Answer from Petit-Fernand
Hi Charlotte, I'm sorry our labels aren't what you wanted. The dimensions of our labels are indicated on our page, directly when you personalize your products. Have a nice day! Bea
2
/5
★★☆☆☆
I'm used to ordering from your site and I've never had a problem with the labels, but this time they're almost all peeling off, which is very disappointing.
Sabcha
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Answer from Petit-Fernand
Hello Sabrina, I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can understand the problem better and get back to you as soon as possible. Have a nice day! Bea
3
/5
★★★☆☆
Super nice design, unfortunately the iron-on labels for clothes don't hold at all despite following the instructions exactly, most of them come off the clothes after just one wash. I now only buy adhesive labels.
Isabelle
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Answer from Petit-Fernand
Hi Isabelle, we're really sorry to hear that. These should not come off. Can you please contact our customer service so that we can find a solution?
3
/5
★★★☆☆
The labels are great, no regrets the lunch box arrived damaged, it didn't take long for my little guy to finish the closure which was imperfect and the decoration is already starting to peel off after 2 weeks it's really disappointing 🙁
Virginie Dubois
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Answer from Petit-Fernand
Hello Virginie, I'm really sorry to read this. I've just sent you an e-mail to find out more about the problem. I look forward to hearing from you and wish you a lovely day! Bea
3
/5
★★★☆☆
I placed the order and the next day I received a 20% discount promotion, it seems like a joke. The order arrived 20 days after I placed it and it came with Christmas gift tags (at the end of January). This time the experience has not been entirely satisfactory.
Maria
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Answer from Petit-Fernand
Hi Maria, I am really sorry for what happened. I apologize for the delay and I am sorry that you placed an order before the promotion. Please do not hesitate to contact our customer service for any questions. Best regards, Bea
2
/5
★★☆☆☆
Unfortunately, the order placed never arrived at its destination, despite reminders. I was teased and waited additional time, but nothing ever arrived. On a positive note, they gave me a refund after several months.
Claudia P.
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Answer from Petit-Fernand
We are sorry for the unpleasant experience. We have made every effort to resolve this shipping anomaly. We remain available for any clarification at [email protected]. Have a nice day ? Alessio
3
/5
★★★☆☆
Very nice labels, fast delivery but labels missing on 2 plates.
Maud Goncalves
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Answer from Petit-Fernand
Hello Maud, thank you for your feedback. I'm sorry you didn't receive your order in full. I have just sent you an e-mail and we will send you the missing items as soon as possible. I look forward to hearing from you, and wish you a wonderful day! Bea
2
/5
★★☆☆☆
Disappointed,because the labels come off in the wash.....
Celine Marestaing
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Answer from Petit-Fernand
Hello Céline, I'm really sorry to read this! I've just sent you an e-mail so that we can understand the problem and quickly find a solution. We look forward to hearing from you. Have a lovely day! Bea
2
/5
★★☆☆☆
I'm writing another review because I'm finally disappointed! On the whole the delivery and the contents are great ... but the labels come off after the 2nd machine wash!
Maëva Ls
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Answer from Petit-Fernand
Hello Maëva, thank you for your feedback. I can confirm that this is not normal. I invite you to send an e-mail to our customer service, [email protected] so that we can understand the problem and come back to you with a solution. Thank you very much! Have a nice day! Bea
3
/5
★★★☆☆
I am basing this rating on my last two orders, before these I would have given a 5/5. The first was an order for self-adhesive clothing labels and the second for iron-on labels. My last order of self-adhesive labels was a disaster, the labels simply wouldn't stick for more than 24 hours, and machine washing resulted in the labels sticking to the drum. So I tried iron-on and was disappointed again. Some don't stick to the lining of the garment (in velvet, a classic and common material) and some will adhere but come off, partially or totally, after a wash or on a garment worn for a day. So I'm going to look for another brand.
Marine Gustin
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Answer from Petit-Fernand
Hello Marine, I completely understand your disappointment. I can confirm that this is not normal. I've just sent you an e-mail so that we can understand the problem and find a solution very quickly. Looking forward to hearing from you, I wish you a lovely day! Bea
3
/5
★★★☆☆
Good quality sticker however quite pricey for what it is,
Nicolle M.
Answer from Petit-Fernand
Dear Nicolle, we appreciate your honesty. We wishing well and good luck using any cheaper company. Should you need our products in the future, we can introduce you to our loyalty program and discounts.
3
/5
★★★☆☆
Thermoadhesive labels do not stick 100% to clothing. They will peel off after washing.
Sherezade
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Answer from Petit-Fernand
It's a lot that has happened. It is not normal for this to happen. I have just sent you an email to understand the problem and to be able to provide you with a solution. Best regards, Bea
2
/5
★★☆☆☆
I paid for express delivery, and the package arrived 72 hours later. Chronopost was labelled "standard delivery".
Jérémie
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Answer from Petit-Fernand
Hello Jérémie, our personalized products are manufactured and delivered to the postal service within 48 working hours. In your case, delivery took 24 hours. I remain available and wish you a beautiful day! Bea
2
/5
★★☆☆☆
Labels that don't stay on after the first wash. It's a shame because I liked them
Anne-sophie Gavory
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Answer from Petit-Fernand
Hi Anne-Sophie, I'm sorry you're having trouble with the labels. It's not normal for them to come off. I've sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. Looking forward to hearing from you, I wish you a wonderful day! Bea
3
/5
★★★☆☆
Too bad there isn't a size below for the object labels.
Elea
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Answer from Petit-Fernand
Hello Elea, thank you for your message. We take note of your comment and wish you an excellent day! Bea
2
/5
★★☆☆☆
The iron-on labels don't stick to the edges. Not great for such a simple product.
Benoît P.
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Answer from Petit-Fernand
Hello, thank you for your feedback. I can confirm that this is not normal. I've just sent you a message so that I can better understand the problem and provide you with a solution. Bea
2
/5
★★☆☆☆
Disappointed, in 3-4 washes the labels have already peeled off.
Élodie Langlois
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Answer from Petit-Fernand
Hello Elodie, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can find a solution together. Have a nice day! Bea
3
/5
★★★☆☆
Beautiful labels, unfortunately thermoadhesive labels have a hard time sticking to clothes.
Elisa G.
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Answer from Petit-Fernand
Good morning Elisa, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva For thermoadhesive labels: You will need to program your iron to 200°C (cotton/linen position, no steam) and wait a few minutes before using it. Labels are applied directly to the fabric. Warning: avoid stretchy areas and seams. Should these tips not be enough to solve your inconvenience, do not hesitate to contact us at [email protected] Alessio
2
/5
★★☆☆☆
Unfortunately much too long delivery time > 1 week Only read in small print 48 hours with logo envelope is misleading Quality of the product is ok.
Guido R.
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Answer from Petit-Fernand
Thank you for your message and your interest in EsIstMeins! Hello Guido, All orders (unless otherwise stated) are produced and handed over to the delivery service within 48 hours. Depending on the delivery method and order (envelope or parcel), it can then take between 4 and 10 working days for the post office to deliver your order.
2
/5
★★☆☆☆
The last orders I have placed, the clothing stickers for plnacha stick regularly, in the first wash they are lifted.
Lorena
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Answer from Petit-Fernand
Hi Lorena, thank you for your message. I am very sorry for what happened. It is not normal for this to happen. I have just sent you an email so that we can find a solution. Best regards, Bea
3
/5
★★★☆☆
Beautiful products but waiting time to receive orders too long. I ordered things on Jan. 4, haven't received them yet and don't know if they will arrive.
Ele
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Answer from Petit-Fernand
Good morning Elena, We are sorry about the delivery time. The postal services probably had some mishap in getting your order delivered within the agreed time frame. We have sent you an email to verify that the shipping address is correct. Awaiting yours. Have a nice day ? Alessio
2
/5
★★☆☆☆
Service nothing to fire as usual except that despite the proper use of the instructions some labels go completely or by half in the wash I regret not having taken the one that sticks directly to the garment as I usually do.
Faiza
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Answer from Petit-Fernand
Hello Faiza, thank you for your message. Self-adhesive labels work just as well as iron-on labels when the instructions are followed correctly. I've just sent you an e-mail so that we can find a solution for you. Have a nice day! Bea
3
/5
★★★☆☆
Labels came right off on this order. Too bad
Lautre_6109
Translated review
Answer from Petit-Fernand
Hello Alexandra, I can confirm that it's not normal for the labels to come off. I've sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
3
/5
★★★☆☆
Everything perfect as usual except for the very long wait times..which I find a very big flaw..too bad because the products are outstanding....
Lia
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Answer from Petit-Fernand
Good morning Lia, We are sorry about the delivery time. Probably the postal services had some accidents in getting your order delivered in the agreed time. We remain available for any additional resignation at [email protected] Good day ? Alessio
2
/5
★★☆☆☆
The first time I bought the stick on labels were great. Second time I the iron on didn't work as I expected. Now I have bought other set of stick on labels and again I got a bit disappointed with the quality as it doesn't seem to stay in place after a few weeks depending on the material. In materials like aluminium, plastic, it stay in place perfectly for long time.
Aline P.
Answer from Petit-Fernand
Hi Aline, We are very sorry to hear that you have encountered problems with your order. This is very rare however, it is possible that you have received a faulty batch. Please, provide us with more details over [email protected] so we can find the suitable solution.
3
/5
★★★☆☆
The labels come off in the 1st wash, I'm disappointed.
Delphine Hamel
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Answer from Petit-Fernand
Hi Delphine, I'm sorry you're having trouble with our labels. I have just sent you an e-mail to try and find a solution. Looking forward to hearing from you, I remain available and wish you a lovely day, Bea.
3
/5
★★★☆☆
The labels are super pretty! Glued last week and already peeling off! A little disappointed by the quality
Léora Peraud
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Answer from Petit-Fernand
Hello Léora, thank you for your message. I've just sent you an email, it's not normal for the labels to come off. I look forward to hearing from you, and wish you a wonderful day! Bea
3
/5
★★★☆☆
Stickers are fine but delivery is really really slow.
Jennifer S.
Answer from Petit-Fernand
Good morning Jennifer, we are sorry for shipping time. For any further information thanks to write us to [email protected] Thank you for your understanding. Have a nice day! ? Alessio
2
/5
★★☆☆☆
Too slow delivery
Valentina C.
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Answer from Petit-Fernand
Good morning, we are sorry for the delivery time. In case you are still waiting for your order please do not hesitate to contact us at [email protected]. Have a nice day ? Alessio