/10
★★★★★
based on 126770 reviews published
★★★★★
based on 126770 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Iron-on labels peel off after a few washes, disappointed with the item sticky labels also peel off after a few uses
Chachou
Translated review
Answer from Petit-Fernand
Hello Charlotte, thank you for your feedback. I can confirm that this is not normal. I've just sent you an e-mail. I look forward to hearing from you, and wish you a wonderful day! Bea
3
/5
★★★☆☆
Customer for several years fast delivery, legible writing and attractive prices however I am disappointed with the quality of my last order they do not stick properly come off easily even without washing...
Claire Guillaume
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Answer from Petit-Fernand
Hi Claire, I'm really sorry you're having trouble with our labels. I've just sent you an email to try and understand the problem. I look forward to hearing from you and wish you a wonderful day! Bea
3
/5
★★★☆☆
They have not worked as expected, they have peeled off after a couple of uses.
Mara Sainz De Rozas
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Answer from Petit-Fernand
Hi Mara, I am sorry to hear that you have had difficulties with the labels. I confirm that it is not normal for this to happen. I have just sent you an email. I look forward to hearing from you and wish you a good day! Bea
3
/5
★★★☆☆
Some labels don't fit properly
Iannello Simone
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Answer from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
2
/5
★★☆☆☆
Was really looking forward to receiving these labels as my 1year old starts nursery in a couple of weeks. Over two weeks later and I still haven't received them. When I requested a refund, there was no means of an apology/offering an alternative, just literally "have a nice day." If items I've ordered from the US can arrive within two weeks of ordering, then so can something which is coming from France (I'm in the UK so a lot closer!)
Awell
Answer from Petit-Fernand
Dear Aysha, we are sorry you did not received your labels and they got lost by the postal services. This is something we dont have influence on. We are always glad to resend the labels on our cost again but you asked for the immediate refund. The last email from us was the confirmation of the refund and we indeed wished you a nice day. We are sorry if that was inappropriate.
2
/5
★★☆☆☆
I was expecting better quality and that the labels would not be so easy to remove, both the thermo-adhesive and the normal ones. I would not recommend the truth
Lidia Fernández
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Answer from Petit-Fernand
Hi Lidia, I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to find a solution. I look forward to hearing from you and wish you a happy day! Bea
2
/5
★★☆☆☆
The product was shipped with a typo and they did not modify it.
Paola Peña
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Answer from Petit-Fernand
Hi Paola, I am very sorry for what happened. Our teams have made the labels as you had customized them at the time of ordering. Unfortunately, when you requested the modification the order had already been shipped. I am sorry for what happened. If you have any questions, I am at your disposal. Bea
3
/5
★★★☆☆
The problem is not c-monetiquette is the post I ordered on 26/01 and received my order on 10/02!
Bérengère Beltri
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Answer from Petit-Fernand
Hello Berengaria, thank you for your feedback. I'm sorry that you received your order so late. We are sincerely sorry for this delivery anomaly by the postal services. The whole team wishes you a wonderful day!
2
/5
★★☆☆☆
For my last order, the labels didn't come off, I had to cut them out. This is the first time this has happened to me. I wanted to inform you anyway
Mélanie Menard
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Answer from Petit-Fernand
Hello Melanie, Thank you for your feedback. I've just sent you an e-mail to help you understand the problem. I look forward to hearing from you. Have a nice day! Bea
2
/5
★★☆☆☆
I'm extremely disappointed with iron-on clothing labels! Despite following the instructions to the letter, the labels come off, sometimes even before they've been washed... As for self-adhesive labels for objects, I recommend them! They hold well on objects, they're pretty and there's a wide choice of personalization options.
Justine Roobaert
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Answer from Petit-Fernand
Hello Justine, thank you for your feedback. I'm really sorry you've had trouble with our labels. I've just sent you an e-mail so that we can better understand the problem and get back to you quickly with a solution. I look forward to hearing from you and wish you a wonderful day! Bea
3
/5
★★★☆☆
Great site, packaging and instructions. unfortunately, however, half of the labels came off in the first wash.
Maurizio P.
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Answer from Petit-Fernand
Good morning Maurizio, we are sorry to hear that our order did not meet your expectations. It is probably a defective batch, I have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
2
/5
★★☆☆☆
Unfortunately, the three sets were put together like a set and not like individual ones, which is bad because sue should get them from several people for her birthday. Furthermore, I found it a pity that each sheet was put in the first row, which probably wouldn't have happened if they hadn't put so many in one go. That would definitely be better
Carina
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Answer from Petit-Fernand
Hello Carina. Thank you for your review. We send all the labels in one folder as they all have the same name. If you would like separate booklets, you can make a note of this when ordering. Regarding the stapled labels, please show the photo to customer service so that we can find a solution.
3
/5
★★★☆☆
Not what expected at all. For the price you pay they are tiny. They seem pretty sticky but have only been on things a few days & not washed yet. Don't believe they are value for money, very disappointed
Becky
Answer from Petit-Fernand
Dear Becky, we display the measurements on the website for everyone to know the actual size. All labels are machine washable at up to 60° and dryer safe if the instruction is followed correctly. Did you receive anything different from what you have ordered?
3
/5
★★★☆☆
A tad long delivery time, otherwise great labels
Sara C.
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Answer from Petit-Fernand
Good morning, we apologize for the delivery time. We are glad you like our items and look forward to seeing you soon on Petit Fernand! ? Alessio
2
/5
★★☆☆☆
So far always very happy but the last order has not been as expected. First wash and labels peeled off after having ironed them thoroughly!!!
Margarita
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Answer from Petit-Fernand
Hi Marga, I am very sorry for what happened. I just sent you an email so that we can find a solution. I confirm that it is not normal for this to happen! Best regards, Bea
2
/5
★★☆☆☆
The labels for clothes are very good but I had also ordered labels for small jars which I didn't receive.
Sc
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Answer from Petit-Fernand
Hello Stéphanie, thank you for your feedback. We are sorry to hear that you have not received your order in full. We have put the missing elements back into production, and they will be manufactured and shipped within 48 hours and delivered within 2 to 6 working days. We apologize for the inconvenience. Have a nice day? Bea
3
/5
★★★☆☆
The bottles are very nice but the caps do not work well. They break easily
Cristina
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Answer from Petit-Fernand
Hello Cristina, I am very sorry for what happened. I have just sent you an email to understand the problem and be able to provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
2
/5
★★☆☆☆
The size of the labels is not practical either too large or too wide ... a little disappointed.
Godin Charlotte
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Answer from Petit-Fernand
Hi Charlotte, I'm sorry our labels aren't what you wanted. The dimensions of our labels are indicated on our page, directly when you personalize your products. Have a nice day! Bea
2
/5
★★☆☆☆
I'm used to ordering from your site and I've never had a problem with the labels, but this time they're almost all peeling off, which is very disappointing.
Sabcha
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Answer from Petit-Fernand
Hello Sabrina, I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can understand the problem better and get back to you as soon as possible. Have a nice day! Bea
3
/5
★★★☆☆
Super nice design, unfortunately the iron-on labels for clothes don't hold at all despite following the instructions exactly, most of them come off the clothes after just one wash. I now only buy adhesive labels.
Isabelle
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Answer from Petit-Fernand
Hi Isabelle, we're really sorry to hear that. These should not come off. Can you please contact our customer service so that we can find a solution?
3
/5
★★★☆☆
The labels are great, no regrets the lunch box arrived damaged, it didn't take long for my little guy to finish the closure which was imperfect and the decoration is already starting to peel off after 2 weeks it's really disappointing 🙁
Virginie Dubois
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Answer from Petit-Fernand
Hello Virginie, I'm really sorry to read this. I've just sent you an e-mail to find out more about the problem. I look forward to hearing from you and wish you a lovely day! Bea
3
/5
★★★☆☆
I placed the order and the next day I received a 20% discount promotion, it seems like a joke. The order arrived 20 days after I placed it and it came with Christmas gift tags (at the end of January). This time the experience has not been entirely satisfactory.
Maria
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Answer from Petit-Fernand
Hi Maria, I am really sorry for what happened. I apologize for the delay and I am sorry that you placed an order before the promotion. Please do not hesitate to contact our customer service for any questions. Best regards, Bea
2
/5
★★☆☆☆
Unfortunately, the order placed never arrived at its destination, despite reminders. I was teased and waited additional time, but nothing ever arrived. On a positive note, they gave me a refund after several months.
Claudia P.
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Answer from Petit-Fernand
We are sorry for the unpleasant experience. We have made every effort to resolve this shipping anomaly. We remain available for any clarification at [email protected]. Have a nice day ? Alessio
3
/5
★★★☆☆
Very nice labels, fast delivery but labels missing on 2 plates.
Maud Goncalves
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Answer from Petit-Fernand
Hello Maud, thank you for your feedback. I'm sorry you didn't receive your order in full. I have just sent you an e-mail and we will send you the missing items as soon as possible. I look forward to hearing from you, and wish you a wonderful day! Bea
2
/5
★★☆☆☆
Disappointed,because the labels come off in the wash.....
Celine Marestaing
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Answer from Petit-Fernand
Hello Céline, I'm really sorry to read this! I've just sent you an e-mail so that we can understand the problem and quickly find a solution. We look forward to hearing from you. Have a lovely day! Bea
2
/5
★★☆☆☆
I'm writing another review because I'm finally disappointed! On the whole the delivery and the contents are great ... but the labels come off after the 2nd machine wash!
Maëva Ls
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Answer from Petit-Fernand
Hello Maëva, thank you for your feedback. I can confirm that this is not normal. I invite you to send an e-mail to our customer service, [email protected] so that we can understand the problem and come back to you with a solution. Thank you very much! Have a nice day! Bea
3
/5
★★★☆☆
I am basing this rating on my last two orders, before these I would have given a 5/5. The first was an order for self-adhesive clothing labels and the second for iron-on labels. My last order of self-adhesive labels was a disaster, the labels simply wouldn't stick for more than 24 hours, and machine washing resulted in the labels sticking to the drum. So I tried iron-on and was disappointed again. Some don't stick to the lining of the garment (in velvet, a classic and common material) and some will adhere but come off, partially or totally, after a wash or on a garment worn for a day. So I'm going to look for another brand.
Marine Gustin
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Answer from Petit-Fernand
Hello Marine, I completely understand your disappointment. I can confirm that this is not normal. I've just sent you an e-mail so that we can understand the problem and find a solution very quickly. Looking forward to hearing from you, I wish you a lovely day! Bea
3
/5
★★★☆☆
Good quality sticker however quite pricey for what it is,
Nicolle M.
Answer from Petit-Fernand
Dear Nicolle, we appreciate your honesty. We wishing well and good luck using any cheaper company. Should you need our products in the future, we can introduce you to our loyalty program and discounts.
3
/5
★★★☆☆
Thermoadhesive labels do not stick 100% to clothing. They will peel off after washing.
Sherezade
Translated review
Answer from Petit-Fernand
It's a lot that has happened. It is not normal for this to happen. I have just sent you an email to understand the problem and to be able to provide you with a solution. Best regards, Bea
2
/5
★★☆☆☆
I paid for express delivery, and the package arrived 72 hours later. Chronopost was labelled "standard delivery".
Jérémie
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Answer from Petit-Fernand
Hello Jérémie, our personalized products are manufactured and delivered to the postal service within 48 working hours. In your case, delivery took 24 hours. I remain available and wish you a beautiful day! Bea