9.2/10
★★★★★
based on 51101 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later

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Betta
Translated review
Answer from Petit-Fernand
Good morning elisabetta, We are sorry you did not receive your order. I have sent you an email about the confirmation of the address so that we can proceed with a solution. Looking forward to your, Good day Alessio
1 /5
★☆☆☆☆

Not worth the price for the quality. Extremely bad for delivery.

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Ioana A.
Answer from Petit-Fernand
Hi Ioana, we are sorry to hear about your bad experience. Could you please provide with the details of the problem to the customer service so we can help to solve the problem.
1 /5
★☆☆☆☆

Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.

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Julie Delporte
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Answer from Petit-Fernand
Hello Julie, I'm sorry to read this. I have just sent you an e-mail so that we can find a solution. I look forward to hearing from you and wish you a lovely day! Bea
1 /5
★☆☆☆☆

Failure to receive labels

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Daniela D.
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Answer from Petit-Fernand
Good morning Daniela, Sorry you have not yet received your order. We have sent you an email to find an appropriate solution. Have a good day ? Alessio
1 /5
★☆☆☆☆

I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed

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M. H.
Translated review
Answer from Petit-Fernand
Hello, I am very sorry for what happened. I confirm that your order has been shipped to the confirmed address. I am really sorry that you did not receive the labels. I have requested the refund from our accounting department. It will be reflected in your account in 2 to 5 working days. I remain at your disposal for any further information. Have a nice day! Bea
1 /5
★☆☆☆☆

I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again

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Ke
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Answer from Petit-Fernand
We are sorry to hear that the labels were lost in the post. The new batch was sent to you on January 11. We hope that you will receive them soon.
1 /5
★☆☆☆☆

Unfortunately I ordered a replacement cap for a personalized water bottle that my sister had given to my son arrived yesterday also this cap does not close defective in short 10 euro cap thrown away

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Clara
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Answer from Petit-Fernand
Good morning Clara, we are sorry the product did not live up to your expectations. The cap in question has an anti-leakage system that makes it complex to open. For additional reassurances on the matter, I invite you to contact us at [email protected] Alessio
1 /5
★☆☆☆☆

Very bad delivery the order arrived after a month Absurd

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Sabina
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Answer from Petit-Fernand
Good morning Sabina, we are sorry about the delivery time. The postal services must have surely encountered a problem in getting the package delivered to them. We thank you for your understanding and remain available for any additional information at [email protected] Alessio
1 /5
★☆☆☆☆

My order never arrived I placed it in September

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Diana Torres Ibáñez
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Answer from Petit-Fernand
Hi Diana, I am very sorry for what happened. I have just sent you an email in order to find a solution. I am waiting for your reply. Best regards, Bea
1 /5
★☆☆☆☆

I selected name stickers with vehicles on so my son would be more willing to have them in his clothes. My 3 year old was disappointed that his stickers then didn't have a picture on as ordered. I don't think I would have paid a premium had I have expected this to happen.

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Claire
Answer from Petit-Fernand
Hello Claire, Thank your for your order. I am really sorry the stickers are not how you expected them to be. However, it is shown on our website that the picture (bus) was unavailable for the background you had chosen. I have sent you an email with the screenshots so you can see. Wishing you a lovely day, Bea
1 /5
★☆☆☆☆

Good evening, never received the labels.

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Brigitte Taravella
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Answer from Petit-Fernand
Hello Brigitte, I've just sent you an e-mail to check with you whether the address provided was correct. I look forward to hearing from you, and wish you a wonderful day! Bea
1 /5
★☆☆☆☆

Too bad I didn't receive my order

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Pierre Faure
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Answer from Petit-Fernand
Hello, I'm sorry you didn't receive your order. My colleague replied to your e-mail on January 7, asking if the address you provided at the time of purchase was correct. I look forward to hearing from you and wish you a wonderful day! Bea
1 /5
★☆☆☆☆

I place an order and realize that I have made a mistake, so I am offered to change my order because it is not yet produced. I changed it 5 minutes after placing my order ... they replied 3 days later, telling me it was too late to change it! So why offer me this? Lame, avoid it!

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Client
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that you requested the modification within the allotted time. In order to find a solution to your problem as quickly as possible, I have sent you an e-mail. Sincerely, Alessio