/10
★★★★★
based on 126938 reviews published
★★★★★
based on 126938 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered 5 days ago (#4001249556) and haven't received any shipment notification even though website says made within 48h. The status online still shows processing! Definitely don't believe the "delivery within 2 to 6 working days" note on their website. After seeing the reviews here and other's experiences, I really regret ordering with them. I doubt I'll ever receive anything like many people on here. I emailed them yesterday but they haven't responded yet, it's a 72hr lead time to respond and no other way to contact them. The company seems great at marketing and design but awful at operations. Update: it's been shipped now after 5 days, will see when it actually arrives...
Ys
Answer from Petit-Fernand
Hi YS, thank you your order again. After our phone conversation, we are glad to know that you did receive the confirmation and the order was produced within the agreed time as we do not take in count weekend. We answered your email in time and we hope that the order will arrive soon! If you will have any issue in the future, we will be happy to find the suitable for you solution!
1
/5
★☆☆☆☆
I placed an order for labels on the 03/09/2022 and gave still not received the labels. I have contacted petit Fernand concerning my order and still not received a reply.
Liza Q.
Answer from Petit-Fernand
Hi Lisa, we are very sorry that you still have to wait for the delivery. The shipping time could be extended up to 10 working days due to the Royal Mail strike. If you did not receive your order until 16th September, please contact us for the solution.
1
/5
★☆☆☆☆
I ordered and paid for some personalised labels. After 4 weeks they have still not arrived. I have emailed them 3 times and messaged them through the website and they have not replied, I have just been ignored. They do not have a working phone number.
Anna
Answer from Petit-Fernand
Hi Anna, we are currently experiencing many inquiries and could not answer everyone in time. We will answer to all your mails with the solution. Apologies for the inconvenience !
1
/5
★☆☆☆☆
Ordered on August 23rd, still nothing received. No tracking number, nothing. The only explanation according to them is the post office. And here I see that there are a lot of notices at the moment where people are complaining about the same thing. Not serious at all
Anne-sophie Ravaux
Translated review
Answer from Petit-Fernand
Hello Anne Sophie, we are very sorry about this incident. We wish you an excellent day
1
/5
★☆☆☆☆
Many friends had told me good things about this site but for me unfortunately it was not the same.... The labels never arrived at their destination, after several reminders telling me that they would arrive and that they could not track the shipment, after about 2 weeks out of the blue they tell me that the package went missingo..... I was extremely urgent about it and found myself without my materials obviously all refunded but I had ordered well in advance. Sorry!!!
G.m. P.
Translated review
Answer from Petit-Fernand
Good morning, please let us know about this unpleasant experience with postal services. We have done our best to find a solution. Thank you for your understanding Have a good day ? Alessio
1
/5
★☆☆☆☆
I Woukd give 0 if I could I placed an order for labels 2 weeks ago, never received my order and emailed 3 times which they ignored, I'll have to try and request refund and order labels elsewhere. Do not waste your time with this company.
Gretel M.
Answer from Petit-Fernand
Hi Gretel, we are sorry that you are still waiting for your order. It was shipped on 1st September and still on its way to you. You received an automatic reply to your your question about the delivery in general and you never replied to the mail.
1
/5
★☆☆☆☆
Lousy !!! I placed an order on August 20 to date order never received ! I have never been able to track them down at their contact center because of the countless requests ..sent endless complaint emails to date not even a response from them ! This was my first purchase ..but never again not recommended !
Veronica G.
Translated review
Answer from Petit-Fernand
Good morning Veronica, we are sorry for the late response, indeed we have an exceptional number of requests at this time. However, we guarantee you a response and a solution for this non-delivery by the postal services. Have a good day
1
/5
★☆☆☆☆
My order has been shipped several days ago, but it has not arrived. I have written several emails requesting information about the shipping company and tracking number and they do not answer. SCAMMERS!!!
Silvia Pinilla
Translated review
Answer from Petit-Fernand
Hello Silvia, I am sorry that the delivery of your order may take 2 to 10 working days. We have replied to you by email, so that you can be aware of this date. Regards
1
/5
★☆☆☆☆
Order placed on 08/27/22 shipped on 08/29/22 and to date still nothing , customer service as they call it practically nonexistent ,they tell me to wait at least until the 15th when school has already started and they don't know how to give me a tracking number......in the indications of shipping times they give lotto numbers ..really a very bad organization
Max M.
Translated review
Answer from Petit-Fernand
Good morning Max, we are sorry to hear about this unpleasant experience. Unfortunately, the shipment depends on the post office, which is committed to establishing the goods in the timeframe I have communicated to you. We remain available to find a solution if their deliveries are not met. Good day Alessio
1
/5
★☆☆☆☆
Ordered at the end of August, it was supposed to be delivered on August 26, perfect! Except that they forgot my house number so the parcel was sent back to sender. I wrote to them to find out how things were going and then you had to pay 720 via PayPal to have the parcel sent back to you (whereas on the initial order it was 6delivery) so I didn't want to lose the 66 I'd already paid so I returned 720 and I'm still waiting for the parcel.
Aurore
Translated review
Answer from Petit-Fernand
Hello Aurore, we hope that the Post Office will deliver your order quickly. The 7.20 euros are for the cost of manufacturing and returning your order. Have a nice day!
1
/5
★☆☆☆☆
As for the order, it arrived within a short time and all complete. But both the thermo stickers and the stickers for the clothing label does not stay attached. I don't understand what is wrong. Respected time and washing. Too bad they are so beautiful.
Valeria C.
Translated review
Answer from Petit-Fernand
Good morning Valeria, we are sorry to hear that your order did not meet your expectations. Please feel free to let us know of photos of the defective product at contactpetit-fernand.co.uk Have a nice day ? Alessio
1
/5
★☆☆☆☆
Too bad I didn't read these comments before... I paid 9 for express shipping and it took almost a week to get it to me, the timing of the standard order... although seeing what other parents have said I have to be grateful that at least I got my order...
Raquel
Translated review
Answer from Petit-Fernand
Hi Raquel, we are sorry for the delay of your order. We will contact you as soon as possible, to refund the shipping costs. We hope you receive it soon.
1
/5
★☆☆☆☆
It's been a week since I placed my order and for the last three days I have been told that it has been shipped and still nothing.
Jorge Garcia
Translated review
Answer from Petit-Fernand
Good morning Jorge, could you contact us by email to check that everything is going well, and that your order is about to arrive ? We leave you our email : [email protected] Greetings
1
/5
★☆☆☆☆
No receipt of my order... Several complaints with no reaction other than a reminder of the deadline.
David Fernandez
Translated review
Answer from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. We have contacted you in order to find a solution Very nice day ? Alessio
1
/5
★☆☆☆☆
The order has never arrived and their customer service never responds. My advice: do not buy from this store.
Sergio
Translated review
Answer from Petit-Fernand
Hello Sergio, sorry for the delay in our response. We will contact you as soon as possible to help you. greetings
1
/5
★☆☆☆☆
I ordered a pack of labels for back to school and they never arrived, I should have read the comments before.
Patricia
Translated review
Answer from Petit-Fernand
Hello Patricia, we will contact you as soon as possible to help you. We apologize for the delay.
1
/5
★☆☆☆☆
I purchased nametags by wire transfer on August 29, to this day I know nothing about my order...there is no customer service! School will start on Monday and I will have to do it some other way! Be careful
Moira F.
Translated review
Answer from Petit-Fernand
Hello Moira, We apologize for the late response, at this time we have an exceptional number of requests. We will find a solution as soon as possible. Thank you for your understanding Have a good day ? Alessio
1
/5
★☆☆☆☆
Bought 30 labels on 25.08 and still haven't received anything! Knowing that it's for the school, I'm obliged to recommend some. Hoping it will finally arrive! I contacted customer service in September and got no answer. I'm very disappointed and hope to hear from you as soon as possible, as 9 x 2 doesn't suit me at all!
Felicia
Translated review
Answer from Petit-Fernand
Hello Angela, We're sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Alessio
1
/5
★☆☆☆☆
These are terrible. Didn't even survive one day at school, let alone through the wash. They are too long for most clothing labels, which is where the manufacturer instructs the user to adhere them for best effect. There are better products than this on the market.
Mrs H.
Answer from Petit-Fernand
Hi Fiona, you purchased the labels for objects and they are not meant to stay on the clothes at all. Please, stick them directly on to the books, markers or other smooth objects.
1
/5
★☆☆☆☆
I AM STILL WAITING FOR MY ORDER, NO MATTER IF I PAY FOR EXPRESS OR NORMAL SHIPPING, IT WILL NEVER ARRIVE, THEY DON'T ANSWER NEITHER TO THE MAILS NOR TO THE PHONE, EXCUSE ...HIGH DEMAND. THEY ONLY ANSWER OR CONTACT YOU WHEN YOU EXPOSE THEM IN NETWORKS. CURIOUS TRUTH. SCAMMERS, MISLEADING ADVERTISING, RECOMMENDED ZERO. DO NOT WASTE TIME OR MONEY!!!
Monica
Translated review
Answer from Petit-Fernand
Hello Monica, we are sorry for the delay of our answers. We will contact you as soon as possible to give you the best possible solution. Good day
1
/5
★☆☆☆☆
I ordered a personalized water bottle in June, but the cap on the bottle doesn't screw on properly anymore. I've reported it but they won't send me back a new cap... I think it's a shame that a product bought 3 months ago already has problems.
Melanie Beroudiaux
Translated review
Answer from Petit-Fernand
Hello Melanie, We are sorry to hear that your order did not meet your expectations. However I must confirm that due to the date of shipment we are unable to ascertain the conditions of use, we are unfortunately unable to return the item at our expense. Have a nice day Alessio
1
/5
★☆☆☆☆
Nul!!!! 1st and last time I order on this site! Lunch box ordered, wrong motif chosen, first name misspelled! ZERO customer service! no response despite several emails and impossible to reach anyone by phone! Very, very disappointed!!!!!
Marion
Translated review
Answer from Petit-Fernand
Hello Marion, We are sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Very nice day Alessio
1
/5
★☆☆☆☆
I am very disappointed with your service. 26/08/2022 I ordered stickers for my son. My son went back to school on 05/09/2022 but I still haven't received the anything. I've rang up customer service & sent an email but no answer/reply.
Nahila
Answer from Petit-Fernand
Hi Nahila, our sincere apologies for not been able to reply in time and for the Royal Mail strikes! We offered you a few different solutions to resolve this issue. Please, let us know which one suits you more.
1
/5
★☆☆☆☆
I PLACED MY ORDER A MONTH AGO AND NO MATTER HOW MANY TIMES THEY TELL ME IT HAS BEEN SENT 3 TIMES, IT NEVER ARRIVES! I WILL START CLASSES AND I WILL HAVE NOTHING, I FEEL RIPPED OFF, HOW UNPROFESSIONAL, NEVER BUY HERE. PETIT FERNAND YOU ARE SCAMMERS !!!! RETURN THE MONEY
Andrea Soriavilla
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you did not receive your order, we have proceeded to a full refund, thank you for your time and understanding of the situation.
1
/5
★☆☆☆☆
I placed order (3000986277) paying by bank transfer - because even though I entered 3 different cards on the site the payment was being rejected - on August 30. To date I know NOTHING about my order. Contacted customer service and sent accounting - did NOT respond. I paid by the way for express delivery just to receive the order as soon as possible! Absurd to be treated like this! And please don't tell me that there is a postal services anomaly because it is customer service and production that is NOT working here!
Domiziana R.
Translated review
Answer from Petit-Fernand
Good morning Domiziana, We are sorry to hear about this unpleasant experience with us. We apologize for the delay, we are experiencing high demand at this time, we will provide a solution as soon as possible! Have a nice day ? Alessio
1
/5
★☆☆☆☆
I placed my order for my daughter's school labels since August 18 and today on September 6 I still haven't received anything. I contact by mail, by instagram and by phone and I get no answer. I have neither the money nor the order, I just want them to either refund my money or send me my shipment even if I already have to put my daughter's name by hand but no one responds. I feel helpless and disappointed
Judith
Translated review
Answer from Petit-Fernand
Hi can you try to write us on instagram with the order number again, to help you.
1
/5
★☆☆☆☆
I placed an order over a month ago and have not received it yet. My order was for school stickers to identify my children's school supplies and with one day to go before school starts I will have to label by hand. I am disappointed.
Mig
Translated review
Answer from Petit-Fernand
Hello, we have sent you an email to propose you a solution, we are waiting for your answer.
1
/5
★☆☆☆☆
I placed in order on 30/08 of a few simple labels.Paid by wire transfer and sent wire transfer account.Via email no response,on the phone no response.Of my order no trace the kindergarten has now started and I had to make do otherwise but I wonder to what extent it is possible not to receive any information
Chiara
Translated review
Answer from Petit-Fernand
Good morning Chiara, We are sorry to hear about this unpleasant experience. The delay in our response is due to the high demand recorded at this time, we will provide you with a solution as soon as possible! Have a nice day ? Alessio
1
/5
★☆☆☆☆
I ordered my labels a long time ago, and school is starting and the children do not have the labels..they give me no solution..only wait and wait..I warned them again on the 28th and we are on day 5..it is a scam in all rule, never ever buy here .
Ana Isabel Guerra Polo
Translated review
Answer from Petit-Fernand
Hello Ana, we are sorry to hear that your order may be delayed for several days. We hope you receive it very soon.
1
/5
★☆☆☆☆
The labels came off the pens on the second day of class.
Ludovic Boisse
Translated review
Answer from Petit-Fernand
Hello Ludovic, we have just contacted you by email in order to help you.