/10
★★★★★
based on 126770 reviews published
★★★★★
based on 126770 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Labels that don't stay on after the first wash. It's a shame because I liked them
Anne-sophie Gavory
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Answer from Petit-Fernand
Hi Anne-Sophie, I'm sorry you're having trouble with the labels. It's not normal for them to come off. I've sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. Looking forward to hearing from you, I wish you a wonderful day! Bea
3
/5
★★★☆☆
Too bad there isn't a size below for the object labels.
Elea
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Answer from Petit-Fernand
Hello Elea, thank you for your message. We take note of your comment and wish you an excellent day! Bea
2
/5
★★☆☆☆
The iron-on labels don't stick to the edges. Not great for such a simple product.
Benoît P.
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Answer from Petit-Fernand
Hello, thank you for your feedback. I can confirm that this is not normal. I've just sent you a message so that I can better understand the problem and provide you with a solution. Bea
2
/5
★★☆☆☆
Disappointed, in 3-4 washes the labels have already peeled off.
Élodie Langlois
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Answer from Petit-Fernand
Hello Elodie, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can find a solution together. Have a nice day! Bea
3
/5
★★★☆☆
Beautiful labels, unfortunately thermoadhesive labels have a hard time sticking to clothes.
Elisa G.
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Answer from Petit-Fernand
Good morning Elisa, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva For thermoadhesive labels: You will need to program your iron to 200°C (cotton/linen position, no steam) and wait a few minutes before using it. Labels are applied directly to the fabric. Warning: avoid stretchy areas and seams. Should these tips not be enough to solve your inconvenience, do not hesitate to contact us at [email protected] Alessio
2
/5
★★☆☆☆
Unfortunately much too long delivery time > 1 week Only read in small print 48 hours with logo envelope is misleading Quality of the product is ok.
Guido R.
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Answer from Petit-Fernand
Thank you for your message and your interest in EsIstMeins! Hello Guido, All orders (unless otherwise stated) are produced and handed over to the delivery service within 48 hours. Depending on the delivery method and order (envelope or parcel), it can then take between 4 and 10 working days for the post office to deliver your order.
2
/5
★★☆☆☆
The last orders I have placed, the clothing stickers for plnacha stick regularly, in the first wash they are lifted.
Lorena
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Answer from Petit-Fernand
Hi Lorena, thank you for your message. I am very sorry for what happened. It is not normal for this to happen. I have just sent you an email so that we can find a solution. Best regards, Bea
3
/5
★★★☆☆
Beautiful products but waiting time to receive orders too long. I ordered things on Jan. 4, haven't received them yet and don't know if they will arrive.
Ele
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Answer from Petit-Fernand
Good morning Elena, We are sorry about the delivery time. The postal services probably had some mishap in getting your order delivered within the agreed time frame. We have sent you an email to verify that the shipping address is correct. Awaiting yours. Have a nice day ? Alessio
2
/5
★★☆☆☆
Service nothing to fire as usual except that despite the proper use of the instructions some labels go completely or by half in the wash I regret not having taken the one that sticks directly to the garment as I usually do.
Faiza
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Answer from Petit-Fernand
Hello Faiza, thank you for your message. Self-adhesive labels work just as well as iron-on labels when the instructions are followed correctly. I've just sent you an e-mail so that we can find a solution for you. Have a nice day! Bea
3
/5
★★★☆☆
Labels came right off on this order. Too bad
Lautre_6109
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Answer from Petit-Fernand
Hello Alexandra, I can confirm that it's not normal for the labels to come off. I've sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
3
/5
★★★☆☆
Everything perfect as usual except for the very long wait times..which I find a very big flaw..too bad because the products are outstanding....
Lia
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Answer from Petit-Fernand
Good morning Lia, We are sorry about the delivery time. Probably the postal services had some accidents in getting your order delivered in the agreed time. We remain available for any additional resignation at [email protected] Good day ? Alessio
2
/5
★★☆☆☆
The first time I bought the stick on labels were great. Second time I the iron on didn't work as I expected. Now I have bought other set of stick on labels and again I got a bit disappointed with the quality as it doesn't seem to stay in place after a few weeks depending on the material. In materials like aluminium, plastic, it stay in place perfectly for long time.
Aline P.
Answer from Petit-Fernand
Hi Aline, We are very sorry to hear that you have encountered problems with your order. This is very rare however, it is possible that you have received a faulty batch. Please, provide us with more details over [email protected] so we can find the suitable solution.
3
/5
★★★☆☆
The labels come off in the 1st wash, I'm disappointed.
Delphine Hamel
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Answer from Petit-Fernand
Hi Delphine, I'm sorry you're having trouble with our labels. I have just sent you an e-mail to try and find a solution. Looking forward to hearing from you, I remain available and wish you a lovely day, Bea.
3
/5
★★★☆☆
The labels are super pretty! Glued last week and already peeling off! A little disappointed by the quality
Léora Peraud
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Answer from Petit-Fernand
Hello Léora, thank you for your message. I've just sent you an email, it's not normal for the labels to come off. I look forward to hearing from you, and wish you a wonderful day! Bea
3
/5
★★★☆☆
Stickers are fine but delivery is really really slow.
Jennifer S.
Answer from Petit-Fernand
Good morning Jennifer, we are sorry for shipping time. For any further information thanks to write us to [email protected] Thank you for your understanding. Have a nice day! ? Alessio
2
/5
★★☆☆☆
Too slow delivery
Valentina C.
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Answer from Petit-Fernand
Good morning, we are sorry for the delivery time. In case you are still waiting for your order please do not hesitate to contact us at [email protected]. Have a nice day ? Alessio
2
/5
★★☆☆☆
My labels are peeling off, it's a pity I bought them because they didn't work and I will have to buy new ones. In addition, the aquamarine tone loses color with the heat of the iron.
Almudena Casas
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Answer from Petit-Fernand
Hello Almudena, Thank you for your order with Petit Fernand. I confirm that it is not normal for them to come unstuck. I have just sent you an email to [email protected] in order to find a solution. I look forward to hearing from you and wish you a happy day! Bea
2
/5
★★☆☆☆
I have only bought once. The order has not arrived after about 3 weeks. I will see if the product is any good when it arrives.
Música Muisca
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Answer from Petit-Fernand
Hello, I am very sorry that you have not received your order yet. I confirm that it has been manufactured again and shipped on January 7. It should not take long to arrive! I hope it gets to you very soon and I wish you a happy day! Bea
2
/5
★★☆☆☆
This is my fourth order, always everything correct, very nice and durable stickers. My last order was a Christmas order placed on December 8. It arrived and the Christmas window stickers were missing. I contacted them and they informed me that they were out of stock and would send them to me later. It is January 4 and Christmas is over and I am still without the stickers. They could have proactively informed me of the out of stock and offered a refund. Update: I received the stickers on January 12.... Christmas over, they could have offered a refund, some voucher or discount code for the delay, etc. But mostly lack of proactive information from the beginning.
Irene
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused and we ask you to accept our sincere apologies. Due to the high demand during the holiday season, this type of incident tends to occur and we do our best to try to minimize them. I confirm that the missing labels were resent from our side on 24/12. You can track them directly on the Correos website with the N° LD118201663FR. We hope they will reach you soon. Have a nice day, Maialen
3
/5
★★★☆☆
I was unable to use the friends discount 3
Rosó R
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Please, we ask you to send us an email to [email protected] with a screenshot of the discount code so we can find a solution. Have a nice day, Maialen
3
/5
★★★☆☆
Responsive site but one of the products arrived damaged as the packaging had suffered in transit. The envelope was re-taped and crumpled on receipt.
Lucas
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with photos of the damaged product. Sincerely, Maialen
3
/5
★★★☆☆
I received a first parcel with the labels ordered in the right name and the bag I had ordered in the wrong name shortly afterwards I received the bag in the right name.
Charlotte Auffret
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Answer from Petit-Fernand
Hello, I apologize for the inconvenience. Indeed, even if our teams do their best, during the holiday season and especially because of the high demand it may happen that orders are reversed. However, we return products immediately at our own expense. We hope you find the products to your liking. Happy holidays, Maialen
3
/5
★★★☆☆
The water bottle has very nice graphics. Unfortunately on the first fall the cap broke into a thousand pieces so it was not very durable.
C.p.
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Answer from Petit-Fernand
Good morning, we are sorry that you are not fully satisfied with the product you purchased. The choice of this type of cap is to prevent as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. ? I have also sent you an email to provide a suitable solution. Have a good day ? Alessio
3
/5
★★★☆☆
Unfortunately, shipping took too long
Elodie A.
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Answer from Petit-Fernand
Thank you for your review. We are sorry that you are unhappy with the delivery times. There was indeed a delay due to a large request.
2
/5
★★☆☆☆
I don't know where the order is,I have no news and I don't even know if it will arrive
Angela A.
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Answer from Petit-Fernand
Good morning Angela, We are sorry about what happened. We have sent you an email to confirm the address, so we will try to find a satisfactory solution. Happy holidays, Alessio
3
/5
★★★☆☆
Small printed pouch produced on time, but shipping costs equivalent to the price of the pouch...! It seems to me that they could be reduced by packaging (reinforced envelope) more suited to the size of the pouch. That said, we're informed of this before the order is finalized. But the product is really very cute, the printing very good quality and the multiple choices of personalization very pleasant to use.
Martine Dupont
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Answer from Petit-Fernand
Hello, Thank you for your message and we are sorry that our prices do not suit you. They are set in proportion to the quality of the product, in order to offer the customer the best possible experience. We hope you like our products! Have a nice day, Maialen
2
/5
★★☆☆☆
Order arrived late and incomplete. The service was fast but I had to cancel part of my order.
Sandrine
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that during the festive season, and particularly due to the high demand, we can sometimes make mistakes or omissions. Nevertheless, I confirm that I have refunded part of your order and hope you like the items! Have a nice day and happy holidays! Maialen
2
/5
★★☆☆☆
The ticket are very nice However the name tag for clothes was removed when I put in the washing machine.... Otherwise the delivery was great and the service was nice
Loubna Sebti Fort
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Answer from Petit-Fernand
We're really sorry to hear that! We just sent you an email to help on that point.
3
/5
★★★☆☆
The cases ordered are of excellent quality and finished well. Too bad only that I had asked for modifications but they were not put in place.
Alice S.
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Answer from Petit-Fernand
Good morning Alice, We are sorry to hear that the product did not live up to your expectations, we have sent you an email in order to find a solution to the inconvenience. Best regards, Alessio
3
/5
★★★☆☆
Everything was perfect but the material received was not in accordance with my expectations, i.e. it was smaller and less capacious than I thought looking at the pictures posted
Elena C.
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Answer from Petit-Fernand
Good morning Elena, We are sorry to hear that your experience was disappointing, however, we would like to remind you that on each product you can consult its specifications directly before ordering. For any further clarification, please feel free to write us at [email protected] Best Regards?, Alessio