/10
★★★★★
based on 125984 reviews published
★★★★★
based on 125984 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
My labels are peeling off, it's a pity I bought them because they didn't work and I will have to buy new ones. In addition, the aquamarine tone loses color with the heat of the iron.
Almudena Casas
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Answer from Petit-Fernand
Hello Almudena, Thank you for your order with Petit Fernand. I confirm that it is not normal for them to come unstuck. I have just sent you an email to [email protected] in order to find a solution. I look forward to hearing from you and wish you a happy day! Bea
2
/5
★★☆☆☆
I have only bought once. The order has not arrived after about 3 weeks. I will see if the product is any good when it arrives.
Música Muisca
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Answer from Petit-Fernand
Hello, I am very sorry that you have not received your order yet. I confirm that it has been manufactured again and shipped on January 7. It should not take long to arrive! I hope it gets to you very soon and I wish you a happy day! Bea
2
/5
★★☆☆☆
This is my fourth order, always everything correct, very nice and durable stickers. My last order was a Christmas order placed on December 8. It arrived and the Christmas window stickers were missing. I contacted them and they informed me that they were out of stock and would send them to me later. It is January 4 and Christmas is over and I am still without the stickers. They could have proactively informed me of the out of stock and offered a refund. Update: I received the stickers on January 12.... Christmas over, they could have offered a refund, some voucher or discount code for the delay, etc. But mostly lack of proactive information from the beginning.
Irene
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused and we ask you to accept our sincere apologies. Due to the high demand during the holiday season, this type of incident tends to occur and we do our best to try to minimize them. I confirm that the missing labels were resent from our side on 24/12. You can track them directly on the Correos website with the N° LD118201663FR. We hope they will reach you soon. Have a nice day, Maialen
3
/5
★★★☆☆
I was unable to use the friends discount 3
Rosó R
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Please, we ask you to send us an email to [email protected] with a screenshot of the discount code so we can find a solution. Have a nice day, Maialen
3
/5
★★★☆☆
Responsive site but one of the products arrived damaged as the packaging had suffered in transit. The envelope was re-taped and crumpled on receipt.
Lucas
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with photos of the damaged product. Sincerely, Maialen
3
/5
★★★☆☆
I received a first parcel with the labels ordered in the right name and the bag I had ordered in the wrong name shortly afterwards I received the bag in the right name.
Charlotte Auffret
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Answer from Petit-Fernand
Hello, I apologize for the inconvenience. Indeed, even if our teams do their best, during the holiday season and especially because of the high demand it may happen that orders are reversed. However, we return products immediately at our own expense. We hope you find the products to your liking. Happy holidays, Maialen
3
/5
★★★☆☆
The water bottle has very nice graphics. Unfortunately on the first fall the cap broke into a thousand pieces so it was not very durable.
C.p.
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Answer from Petit-Fernand
Good morning, we are sorry that you are not fully satisfied with the product you purchased. The choice of this type of cap is to prevent as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. ? I have also sent you an email to provide a suitable solution. Have a good day ? Alessio
3
/5
★★★☆☆
Unfortunately, shipping took too long
Elodie A.
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Answer from Petit-Fernand
Thank you for your review. We are sorry that you are unhappy with the delivery times. There was indeed a delay due to a large request.
2
/5
★★☆☆☆
I don't know where the order is,I have no news and I don't even know if it will arrive
Angela A.
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Answer from Petit-Fernand
Good morning Angela, We are sorry about what happened. We have sent you an email to confirm the address, so we will try to find a satisfactory solution. Happy holidays, Alessio
3
/5
★★★☆☆
Small printed pouch produced on time, but shipping costs equivalent to the price of the pouch...! It seems to me that they could be reduced by packaging (reinforced envelope) more suited to the size of the pouch. That said, we're informed of this before the order is finalized. But the product is really very cute, the printing very good quality and the multiple choices of personalization very pleasant to use.
Martine Dupont
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Answer from Petit-Fernand
Hello, Thank you for your message and we are sorry that our prices do not suit you. They are set in proportion to the quality of the product, in order to offer the customer the best possible experience. We hope you like our products! Have a nice day, Maialen
2
/5
★★☆☆☆
Order arrived late and incomplete. The service was fast but I had to cancel part of my order.
Sandrine
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that during the festive season, and particularly due to the high demand, we can sometimes make mistakes or omissions. Nevertheless, I confirm that I have refunded part of your order and hope you like the items! Have a nice day and happy holidays! Maialen
2
/5
★★☆☆☆
The ticket are very nice However the name tag for clothes was removed when I put in the washing machine.... Otherwise the delivery was great and the service was nice
Loubna Sebti Fort
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Answer from Petit-Fernand
We're really sorry to hear that! We just sent you an email to help on that point.
3
/5
★★★☆☆
The cases ordered are of excellent quality and finished well. Too bad only that I had asked for modifications but they were not put in place.
Alice S.
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Answer from Petit-Fernand
Good morning Alice, We are sorry to hear that the product did not live up to your expectations, we have sent you an email in order to find a solution to the inconvenience. Best regards, Alessio
3
/5
★★★☆☆
Everything was perfect but the material received was not in accordance with my expectations, i.e. it was smaller and less capacious than I thought looking at the pictures posted
Elena C.
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Answer from Petit-Fernand
Good morning Elena, We are sorry to hear that your experience was disappointing, however, we would like to remind you that on each product you can consult its specifications directly before ordering. For any further clarification, please feel free to write us at [email protected] Best Regards?, Alessio
3
/5
★★★☆☆
Easy to use site, beautiful graphics and wide customization options. Clothing labels do not adhere very well and sometimes come off even after one wash, definitely needs improvement.
Sara
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Answer from Petit-Fernand
Good morning, thank you for your review. I confirm that the thermoadhesive labels must withstand machine washing and drying perfectly. It is essential that the iron is at maximum temperature and that you press firmly during installation (and without moving). You can apply these suggestions to the labels you have already pasted on. I hope these tips will help you take full advantage of our products. We remain at your disposal, if necessary please contact our customer service department: [email protected] Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
I've received my Christmas ornaments but unfortunately they don't match my order. What should I do?
Invité
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Answer from Petit-Fernand
Hello , I am very sorry to hear that you are experiencing difficulties with your order . In order for me to help you, would it be possible for you to send me photos of the non-conforming products to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
2
/5
★★☆☆☆
Order sent in 3 times because 2 errors in the first two shipments.
Chelsea Hiroux
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Answer from Petit-Fernand
Hello, I apologize for the inconvenience. Indeed, during the holiday season, our team does its best to provide the customer with a compliant product, however the error is human. We still hope that our products are in order and I wish you a very happy holiday season! Good day, Maialen
3
/5
★★★☆☆
The order took a long time to arrive, and at checkout you can't track the shipment.
Maa
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Order not conform to request, wrong first name. Complaint has been made, necessarily resulting in a delay in delivery and obtaining the product ordered...
Flo
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Answer from Petit-Fernand
Hello Florence, I apologize on behalf of C-monEtiquette for the anomaly that occurred during shipment of your order. I can confirm that Emilie's kit has been remanufactured and reshipped. I hope it will arrive very soon, and wish you an excellent day! Bea
2
/5
★★☆☆☆
Hello because I find it bad because I have an order placed a month ago and I have not yet arrived paid and no one gives me any solution of anything and I need to order more but I will not do it because I am already caught with the date on top and I do not know if I go. Return the money or are you going to keep it?
Montemayor
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Answer from Petit-Fernand
Hello, I am very sorry for what happened. Searching with your email, I can't find any message from you. I ask you to please contact us at [email protected] so that we can find a solution as quickly as possible. I look forward to hearing from you and wish you a happy day! Bea
3
/5
★★★☆☆
I didn't like it. After second wash I found my little one's stickers, on my clothes ??. So obviously it's too expensive for the quality that they offer
Tatiana G.
Answer from Petit-Fernand
Dear Tatiana, I'm really sorry that our label didn't comply with your expectations. It's extremely rare with stick-ons to see them peel off like this. I can only assume you received a batch from a faulty lot and we're sorry about that. Please, contact our customer service for replacement.
3
/5
★★★☆☆
The product is perfect, just as I expected. But it has taken more than 15 days to arrive....
Isabel Rodríguez García
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Very disappointed with this water bottle, which at first sight seemed very sturdy but after 3 months of use broke at the cap!
Gouard Killian
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Answer from Petit-Fernand
Hello, Thank you for your message and order at C-monEtiquette. I'm very sorry that you had difficulties with our gourd. I invite you to write to us at [email protected] so that we can provide you with a solution as soon as possible! Have a nice day! Bea
3
/5
★★★☆☆
Unfortunately, a sheet of window stickers was not cut well, they would not come off. i had to cut out the stickers one by one. The designs, however, are beautiful
Cristina D.
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Answer from Petit-Fernand
Dear Cristina, We are sorry to hear that the product did not live up to your expectations, it must have been a production defect. We have sent you an email to try to make it up to you for the inconvenience. Best regards, Alessio
2
/5
★★☆☆☆
I had to cut out all the Christmas decals by hand because the figures were not cut out so the rendering was horrendous. Also order placed on November 22 arrived on December 2 containing an advent calendar. Very bad service this time, I am very bitter
Costanza P.
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Answer from Petit-Fernand
Good morning Costanza, We are sorry you had a problem with your order. I have sent you an email in such a way as to regain your trust. Have a nice day? Alessio
3
/5
★★★☆☆
Nice labels, but the first time I washed the garment on which I had stuck a label, it came off... A bit disappointed...
S.b.
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. Indeed, this is not normal, it must most certainly be a defective batch. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with some photos of the product. Best regards, Maialen
3
/5
★★★☆☆
Okay, but not the top. You have several competitors who at better prices create products in line with yours.
Manuela
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Answer from Petit-Fernand
Dear Manuela, we are sorry to hear that the product did not live up to your expectations. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
Very satisfied with the quality of the stickers. only flaw; the order indicated that delivery would take 2 to 3 business days, but it took over a week. We understand the delay, but communicating it is possible important and
Nadia
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Answer from Petit-Fernand
Good morning Nadia Thank you for purchasing from us, we are pleased. I would like to inform you that as written on the website the 48 hours refers to our production time (and not 48 hours delivery time). We hope you are satisfied with your order. We remain at your disposal at: [email protected] . Good day, Alessio
2
/5
★★☆☆☆
I ordered 30 iron on name labels for my toddler's clothes. They look great and arrived in decent time. They don't stay on the clothes. I followed the instructions provided, but most of the labels have come off after one wash. Very disappointed and waste of my money.
Laura
Answer from Petit-Fernand
Dear Laura, I assume you received a faulty lot and we are sorry about it. Please, contact us over [email protected] with more details and we will send you the replacement on our cost.
2
/5
★★☆☆☆
First wash the labels are gone too bad
Valentine
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It must be a faulty batch! In order to find a solution to your problem as quickly as possible, please send us some photos of the product to our e-mail address [email protected] . Sincerely, Maialen