/10
★★★★★
based on 125999 reviews published
★★★★★
based on 125999 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered on 08/07 and only received a confirmation email on 08/08. I checked my mailbox thoroughly, but I never received anything... No trace of shipment, no La Poste tracking number, so no way of knowing where my order is! After-sales service won't reimburse me despite my numerous emails, GET OUT!
Agathe Delpla
Translated review
Answer from Petit-Fernand
Due to a large number of requests, our customer service department is delayed in responding. We will help you as soon as possible.
1
/5
★☆☆☆☆
Still nothing after 15 days
Morgane Noharet
Translated review
Answer from Petit-Fernand
Following our telephone conversation, we would like to apologize once again for this delivery anomaly. Have a nice day!
1
/5
★☆☆☆☆
Order has not arrived since i placed it which was on 12th August 2022, received notification the next day that it had been dispatched yet i have not received it and they take payment straight away. customer service is non existent - no one has replied back to my several attempts to chase my order, kids go back to school next week and I am still without labels. Very concerned that my money has been wasted. Shame as I order from them every year! disappointed customer.
Harjit S.
Answer from Petit-Fernand
Hi Harjit, our apologies for the delivery problems. We can offer you a few solutions , please check you email for the information.
1
/5
★☆☆☆☆
We ordered the back-to-school labels and they have not arrived yet. We have tried to talk on the phone, but it is impossible. We don't know how to contact you to find out when they will arrive if they arrive and we will have to order the labels from another company. The truth is that we are quite disappointed with the service. We give one star because you can't give less. //// WE WRITE AGAIN on SEPTEMBER 22nd. We still have not received the labels, we have been waiting for them since August. They have not answered us. Only on this opinion page they wrote that they were very busy. We don't know anything. It is clear to us that they are not going to arrive. We have written again so that at least other people will NOT have the same thing happen to them.
Ricardo
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Answer from Petit-Fernand
Hello Ricardo, We are sorry for not being able to answer you sooner. Due to numerous messages, we are responding to each customer with a little delay. Don't worry, we will help you as soon as possible. We will contact you by phone or email . Good day 🙂
1
/5
★☆☆☆☆
After 8 days of waiting, the site sent me an e-mail to tell me that they had sent my order to an address that did not include the street number or name. Yet I had filled in everything perfectly... And since they send standard mail, they don't even realize the anomaly. So I'm stuck for the start of the new school year and very disappointed... Elise
Elise
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Answer from Petit-Fernand
Hello Elise, We'll get back to you shortly to help you. Have a nice day!
1
/5
★☆☆☆☆
I placed an order on 8/08, it's now 8/31 and I still haven't received anything... I would like to speak to customer service, but they are unreachable due to "too many requests". No reply to emails. I was cashed in, of course! So, just a few hours before the start of the new school year, I find myself with no label and no information on what to do next! I've never had this kind of problem with Competitors! Food for thought
Pellegrin Amélie
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Answer from Petit-Fernand
Thank you for your availability on the phone, and happy back to school girls 🙂 We hope your order will arrive soon.
1
/5
★☆☆☆☆
Ordered 17/8. It's now the 31st and still haven't received my order. Initially had no shipping confirmation but got response via email confirming it had occurred within 48 hours when queried. Unfortunately there's been no response now that it's been 2 weeks and has not arrived. Disappointed as kids have now returned to school and I've had to label by other means.
El
Answer from Petit-Fernand
Our apologies for the delivery services. Given the time frame frame, it should have arrived. We can resent or refund the order. Please, let us by email which option suits you more.
1
/5
★☆☆☆☆
I'm very disappointed with my purchase. I bought the school pack and the self-adhesive object labels, and they don't stick ????????
Tania Viegas
Translated review
Answer from Petit-Fernand
Hello Tania, Please contact us by email with your order number in order to help you.
1
/5
★☆☆☆☆
I never received the labels and even when I log into my account it tells me that the e-mail address I provided is not recognized.
Daimida Abdou
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Answer from Petit-Fernand
We are very sorry about this delivery incident with the postal services. Have a nice day Daimida
1
/5
★☆☆☆☆
I still haven't received my labels
Marion Fesquet
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Answer from Petit-Fernand
Hello Marion, We have just replied to your email in order to help you as soon as possible.
1
/5
★☆☆☆☆
Hello, I have not received my order and my numerous emails have not been answered.
Melodie Henry
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Answer from Petit-Fernand
Hello Mélodie, We have contacted you by email to help you. We apologize for the delay in delivery.
1
/5
★☆☆☆☆
I never received my order!
Elodie Cazorla
Translated review
Answer from Petit-Fernand
We have responded by email to your request. We are very sorry for this delivery anomaly with the postal services. Nice day Elodie
1
/5
★☆☆☆☆
Label order placed a month ago never arrived! I have contacted customer service by email several times who keep asking (via automated responses) if the shipping address is correct, obviously checked several times and it is correct. They ship by untraceable priority mail without taking responsibility for what may happen...at this point I think they misplaced the package. Call center deactivated because saturated with requests. I had to buy more labels on another site and am really hoping for a refund!
Giorgia M.
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Answer from Petit-Fernand
Good morning Giorgia, we are sorry for this shipping anomaly by postal services. We have made the refund as requested! Have a nice day ? Alessio
1
/5
★☆☆☆☆
I still haven't received my goods. I've been waiting 2 weeks for it. And nothing there.
Karolina
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Answer from Petit-Fernand
We are very sorry that your order has not been delivered. Please confirm your address and we will resend the order.
1
/5
★☆☆☆☆
I never received my order so I had to get a refund.
Amelia
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Answer from Petit-Fernand
Hello Amelia, We are sorry for the delay of your order. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received my order! As school starts in two days, how can I get a refund or receive my order as soon as possible?
Veronique Pondeulaà
Translated review
Answer from Petit-Fernand
An email has been sent to help you. We apologize for the inconvenience. Have a nice day Véronique
1
/5
★☆☆☆☆
No customer service. One star seems too much to me. I simply have not received my labels that I ordered over 20 days ago. I have not been contacted within 48 or 72 hours. And now I have had to resort to another company to have labels in time for the course to start. So, the service is terrible and non-existent. I think it is a fraud. Plain and simple.
Teresa Rodriguez
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Answer from Petit-Fernand
Hi Teresa, Due to the back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
1
/5
★☆☆☆☆
I never received my labels... Impossible to connect to my customer area to see where my order was. I've emailed customer service and still haven't heard back... order placed a month ago.
Warlier
Translated review
Answer from Petit-Fernand
Hello Gwendoline, We apologize for the delay in responding. We have just replied by email to help you. Have a nice day
1
/5
★☆☆☆☆
I didn't receive my order and the communication with customer service left a lot to be desired. The response I got was the same impersonal message without solving the problem. Result: back in 2 days and no labels. To be avoided
Sonia
Translated review
Answer from Petit-Fernand
Hello Sonia, Following your request, we have reimbursed your order in full. We are very sorry about this delivery anomaly, and we are doing everything we can to improve this service. Have a nice day!
1
/5
★☆☆☆☆
My second attempt at re-inserting the blister pack I'd started with, and after a wash it had already come undone. For my first attempt, all the iron-on labels were gone too. However, I reread the instructions carefully, and this time I found the label in my 1-year-old son's mouth, so the quality wasn't top-not to mention the safety.
M. G
Translated review
Answer from Petit-Fernand
We are sorry to read that the labels have come off, this is not normal. In order to help you, we invite you to email us your order number and a photo of the labels in question. Have a nice day!
1
/5
★☆☆☆☆
Still haven't received my order and no news from after sales service!!!! Very disappointed
Johanna Arenas
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Answer from Petit-Fernand
Hello Johanna, We have contacted you by email to help you as soon as possible. We apologize for this delivery anomaly. Have a nice day!
1
/5
★☆☆☆☆
Hello, This is the 2nd time I have ordered. The first one went well. This year, I didn't receive my order, I reported it and an automatic e-mail prompted me to check my mailbox. As an experienced user, you get the feeling you're being taken for a fool, and that's unpleasant. It's a shame, because the concept of the pack and the quality of the labels are top-notch!
Agathe
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Answer from Petit-Fernand
Hello Agathe, We're sorry to read your message. The order should have arrived several weeks ago. We have just contacted you by email to help you find a solution as soon as possible.
1
/5
★☆☆☆☆
Hello I have made a purchase more than 20 days ago and I still have not received my order, I have tried to contact them by different means and there is no way. They are scammers.
Belkis Triviño Cervantes
Translated review
Answer from Petit-Fernand
We are really sorry for not being able to answer you, due to back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
1
/5
★☆☆☆☆
Order has not arrived even after more than 3 weeks
Tira
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
1
/5
★☆☆☆☆
They are very pretty but I am not happy with the result. The label is big and the font chosen is very small. They should warn that it is going to be almost illegible, it seems that just change the font but not the size. In the sample it didn't look so small. I don't think I will be able to use them, too bad.
Sheila
Translated review
Answer from Petit-Fernand
Hi Sheila, We wanted to contact you by phone to help you choose another letter to resend the order, but you have not indicated your order number or your phone number. Do not hesitate to contact us by email, so we can help you. We leave you our email : [email protected] Greetings
1
/5
★☆☆☆☆
I ordered labels that stick to any surface, not just textiles, very disappointed.
Amel
Translated review
Answer from Petit-Fernand
Hello Amel, As we informed you on the phone, the thermo labels only stick to clothes . We have sent you an email 🙂
1
/5
★☆☆☆☆
Very disappointed order in early August and delivery today after a reminder email.
Elodie Heinrich
Translated review
Answer from Petit-Fernand
Hello Elodie, We have received your request by email, and we have replied. Our answer may have arrived in your spam folder? Have a nice day!
1
/5
★☆☆☆☆
I ordered labels on August 9th. Today is the 29th and I still haven't received anything, neither the order nor an e-mail confirming that it has been sent. So I don't know what's going on, despite having sent 2 e-mails to your services.
Christelle
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Answer from Petit-Fernand
Hello Christelle, We sent you an email to help you this morning. We look forward to hearing from you, and wish you a good day.
1
/5
★☆☆☆☆
I used the self-adhesive object labels for my 4 children's pencils, pens and markers (large order). I stuck the labels on and three days later everything was coming off. I reapplied the labels, pressing hard again, and it started all over again. I took everything off and threw it in the garbage can. I'm disgusted, it's literally money down the drain. I find this unacceptable.
Audrey Collombier
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Answer from Petit-Fernand
Audrey, We will send you back the self-adhesive labels of your order, as it is abnormal for our labels to come off. Have a nice day!
1
/5
★☆☆☆☆
After a month and a half of waiting and not receiving anything I cancelled my order! That's a real shame! I don't have any labels for this season ! Well done to the after-sales service, they're there to help you!
Laetitia Deboudt
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Answer from Petit-Fernand
We are very sorry for the delay in the order. Good day to you Laetitia