/10
★★★★★
based on 125984 reviews published
★★★★★
based on 125984 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
For product quality and order processing time, the rating could be very good if not excellent. Unfortunately, the mere possibility of relying on postal services for shipping lengthens and does not make delivery times predictable. In some cases it would be helpful (in my last purchase it would have been) to have the option of expedited delivery, even at a surcharge.
Davide B.
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Answer from Petit-Fernand
Good morning Davide, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
I only received half of my order. I had to restart my order and wait another 6 days to receive my entire order. The previous time it took more than three weeks to receive my labels. Despite the supposed express delivery, the products arrived after the child had left for his holiday. I wanted to try again because I love the quality and design of your products, but I've decided against it!
Valérie
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Answer from Petit-Fernand
Hello, Please accept our apologies for the inconvenience! Even if our orders are produced within 48 hours, you must then add the time taken by the Post Office - all our mail is franked on D+1 priority mail. However, these times may be extended by the vagaries of the Post Office, despite the priority and express pricing of our mail. We hope you enjoy our products! Have a nice day, Maialen
3
/5
★★★☆☆
This time the stickers have not been very good. We've had a lot of problems fixing them.
Roberto Sánchez Holgado
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to help you, please send us some pictures of the defective labels to our email [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The stickers are very pretty. The wooden decorations are well made, but one came split in two.
Hélène Trédez
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to send you a new one as soon as possible, please send us some pictures of the defective product to our e-mail address [email protected] . Sincerely, Maialen
3
/5
★★★☆☆
Easy site navigation
Céline
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Answer from Petit-Fernand
Hello Céline, We thank you for your review and are delighted that you like our site! We also hope that our products are to your taste! Good day, Maialen
3
/5
★★★☆☆
Unfortunately MUCH smaller than expected. Almost nothing fits inside. Can now only use it as decoration and will have to buy another Advent calendar separately. Too bad... I am disappointed for the first time when buying your products. LG
Juliane K.
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Answer from Petit-Fernand
We are sorry that our product did not meet your expectations. Would you like to receive a 10% discount on another order instead?
2
/5
★★☆☆☆
I haven't received my order yet it appears delivered!
Sahra
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the delivery. In order to find a solution to your problem as quickly as possible and to locate your order, please send us an e-mail to [email protected] . Sincerely, Maialen
3
/5
★★★☆☆
Order did not correspond to my wishes.long lead time
Olivier Hamel
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
2
/5
★★☆☆☆
Stickers for clothing do not stick well
Carolina Romero
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
First wash and no labels left anywhere except on the clothes? I found some outside, in my house... Disappointed to have lost money. NEVER AGAIN (Order 1001719316)
Stephanie Doffemont
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with some photos of the defective labels. Sincerely, Maialen
2
/5
★★☆☆☆
The idea of labels in a notebook and the choice of colors and logos is great. I love the concept. But I'm very disappointed with the result. The iron-on labels come off after a day's use (I stuck them on clean underpants with the instructions from the Cmonetiquette notebook. Overnight rest. My son put on his underpants for the day and by evening the label was 3/4 removed). As for the self-adhesive labels, they don't stick after being put in the washing machine.... So I'm sorry, but I wouldn't order from you again. It's a shame because the concept is great but the quality is not up to scratch. Julie Robert
Jupette Ponpon
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Unfortunately, the labels come off very frequently. You have to get the iron out again and again to glue the labels back on.
Marion
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels to our e-mail address [email protected] Have a nice day, Maialen
3
/5
★★★☆☆
The stickers are perfect. They are as I expected. To point out something negative, they have taken perhaps a little longer than expected although it is true that from the customer service they answered me in an agile way.
Rocío Corredera
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Two weeks since I ordered my labels and they're still not here, even though they're shipped in 48 hours!
Nova
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Answer from Petit-Fernand
Hello, We apologize for the delay caused by the transport agency. Unfortunately, although our orders are manufactured in 48H as indicated on our website, La Poste has its own delivery times, i.e. from 2 to 10 working days, which we must respect for any complaint. However, if you still haven't received it, please contact us by e-mail at [email protected]! Have a nice day, Maialen
3
/5
★★★☆☆
Good product however too expensive, the caps for the water bottles 8 euros, found excessive, unfortunately my son had broken it and so not to throw it away I had to buy the replacement, but the price forgive me are not worth.
Andreia L.
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Answer from Petit-Fernand
Good morning Andrea, We are sorry to hear that the product did not live up to your expectations. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
Great stickers but staples are through stickers which is a bit disappointing
Sarah W.
Answer from Petit-Fernand
I'm very sorry to hear the stickers didn't met your expectations. Don't hesitate to contact our customer service directly if you're not satisfied with the quality of the product
2
/5
★★☆☆☆
3 weeks to get what you ordered....too long. I had ordered 10 days before my son started nursery, of course I had to do otherwise to mark the items. Given the cost, such slow delivery of what was ordered is not acceptable
Eugenia
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Answer from Petit-Fernand
Dear Customer, We are sorry to hear that you have not yet received your order. We have contacted you via email in order to find a solution. Have a nice day, Alessio
2
/5
★★☆☆☆
The labels hardly stick to any clothes.... Even the ones that did stick, after a few days I found them all over my house....
Francesca
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your labels are peeling off, this is not normal. ? We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
Nicely designed and easy to use iron-on labels with fast shipping, however after ironing the labels on they came off after one wash. I am going to try re-ironing the ones that are still half on and see if they stay on this time.
Amy
Answer from Petit-Fernand
Dear Amy, please get in touch with us on [email protected] for replacement and be sure to follow the correct steps as per below: 1. Use a regular household iron with no steam on and put it on the cotton setting (200°). 2. Remove the iron-on name label from its backing and place it on desired area of clothing. Then cover the name label with the provided protective paper (but you can also use greaseproof paper). 3. Once the iron has reached the right temperature (200°, or equivalent of the cotton/linen setting), press it on the paper very firmly for 12 seconds (without moving and without steam), then peel the protective paper off carefully. 4. If peeling off, your iron mustn't be hot enough. Try putting it on the linen mode.
3
/5
★★★☆☆
Hello, although I am very happy with the work that the site allows me to do, I have not received my labels. The delivery address was not taken into account correctly, although it was checked before the order was confirmed. Could you please send them again? Thank you. Thank you.
Emilie
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Answer from Petit-Fernand
Hello, thank you for your feedback and we're sorry you haven't received your labels yet. A private e-mail has just been sent to you to follow up this matter. Best regards,
3
/5
★★★☆☆
Production in 48 hours is of no use if the stickers are only sent a week later. Shipping/delivery took a long time. The stickers are also quite large. Next time we will order from another supplier.
Kira K.
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Answer from Petit-Fernand
We guarantee production within 48 hours and hand over the goods to the post office. The delivery time depends on Deutsche Post. If the product has a defect, we will exchange it free of charge, just send us further information to [email protected].
3
/5
★★★☆☆
I had a lot of trouble getting the iron-on labels to stick to the garments, even the 100% cotton ones, and many of them came off even though the garment hadn't been worn yet.
Émilie Sloane
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. If you have not already done so, please send us photos of the defective labels to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Additional caps purchased several times (tot 4) but poorly made. They all broke. Water bottle very good. I recommend reinforcing the cap material.
Micaela
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Answer from Petit-Fernand
Dear Micaela, Thank you for your feedback, it is important to improve our services. We are sorry to hear that the product did not live up to your expectations. Please accept our sincere apologies. Best regards, Alessio
3
/5
★★★☆☆
This is the second time in five years that I have ordered Petit Fernand labels and I have noticed a difference in quality (no more shoe protector stickers, half the number of heat-sensitive stickers...) and quantity (from 120 to 90 stickers), and the order did not arrive the first time.
Alicia Z.
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
I don't think I will buy again, the pressure-sensitive labels peel off after a short time.
Adriana Vitores
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The labels do not stick well compared to my 1st order.
Bérénice
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
It took a long time to arrive
Maria Rubio Omeñaca
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope that you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Since I placed the order on the 22nd, I still have not received it. They need to improve the shipping service.
Elisabet Guerrero
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems with the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was delivered on 11/16. Have a nice day, Maialen
3
/5
★★★☆☆
I liked them very much but the thermo adhesives come off very easily.
María Dolores Ruiz Dovao
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Answer from Petit-Fernand
Hello, Thank you for your message and order with Petit Fernand. It is not normal for them to come unstuck. I ask you to contact us at [email protected] so we can find a solution. I look forward to hearing from you and wish you a happy day, Bea.
3
/5
★★★☆☆
I ordered the water bottles for the children and I give 5 stars and the bottles for the adults which left me a little puzzled because the design and writing are sticky. The latter I would not buy them again. Otherwise the company always serious and quick in shipping.
Alessia C.
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Answer from Petit-Fernand
Good morning Alessia, We are sorry to hear that the product did not meet your expectations. However I do not agree with the description you provided about the water bottle product, it is not normal for the personalization to be sticky. I have sent you an email to clarify this together and find a solution. Have a nice day, Alessio