/10
★★★★★
based on 126926 reviews published
★★★★★
based on 126926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, This is the 2nd time I have ordered. The first one went well. This year, I didn't receive my order, I reported it and an automatic e-mail prompted me to check my mailbox. As an experienced user, you get the feeling you're being taken for a fool, and that's unpleasant. It's a shame, because the concept of the pack and the quality of the labels are top-notch!
Agathe
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Answer from Petit-Fernand
Hello Agathe, We're sorry to read your message. The order should have arrived several weeks ago. We have just contacted you by email to help you find a solution as soon as possible.
1
/5
★☆☆☆☆
Hello I have made a purchase more than 20 days ago and I still have not received my order, I have tried to contact them by different means and there is no way. They are scammers.
Belkis Triviño Cervantes
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Answer from Petit-Fernand
We are really sorry for not being able to answer you, due to back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
1
/5
★☆☆☆☆
Order has not arrived even after more than 3 weeks
Tira
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
1
/5
★☆☆☆☆
They are very pretty but I am not happy with the result. The label is big and the font chosen is very small. They should warn that it is going to be almost illegible, it seems that just change the font but not the size. In the sample it didn't look so small. I don't think I will be able to use them, too bad.
Sheila
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Answer from Petit-Fernand
Hi Sheila, We wanted to contact you by phone to help you choose another letter to resend the order, but you have not indicated your order number or your phone number. Do not hesitate to contact us by email, so we can help you. We leave you our email : [email protected] Greetings
1
/5
★☆☆☆☆
I ordered labels that stick to any surface, not just textiles, very disappointed.
Amel
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Answer from Petit-Fernand
Hello Amel, As we informed you on the phone, the thermo labels only stick to clothes . We have sent you an email 🙂
1
/5
★☆☆☆☆
Very disappointed order in early August and delivery today after a reminder email.
Elodie Heinrich
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Answer from Petit-Fernand
Hello Elodie, We have received your request by email, and we have replied. Our answer may have arrived in your spam folder? Have a nice day!
1
/5
★☆☆☆☆
I ordered labels on August 9th. Today is the 29th and I still haven't received anything, neither the order nor an e-mail confirming that it has been sent. So I don't know what's going on, despite having sent 2 e-mails to your services.
Christelle
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Answer from Petit-Fernand
Hello Christelle, We sent you an email to help you this morning. We look forward to hearing from you, and wish you a good day.
1
/5
★☆☆☆☆
I used the self-adhesive object labels for my 4 children's pencils, pens and markers (large order). I stuck the labels on and three days later everything was coming off. I reapplied the labels, pressing hard again, and it started all over again. I took everything off and threw it in the garbage can. I'm disgusted, it's literally money down the drain. I find this unacceptable.
Audrey Collombier
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Answer from Petit-Fernand
Audrey, We will send you back the self-adhesive labels of your order, as it is abnormal for our labels to come off. Have a nice day!
1
/5
★☆☆☆☆
After a month and a half of waiting and not receiving anything I cancelled my order! That's a real shame! I don't have any labels for this season ! Well done to the after-sales service, they're there to help you!
Laetitia Deboudt
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Answer from Petit-Fernand
We are very sorry for the delay in the order. Good day to you Laetitia
1
/5
★☆☆☆☆
Order placed on August 6, here we are on August 29 and still nothing received!!!! I sent an e-mail to the complaints department and they told me "postal delays....". So I re-posted my order to A qui S on Thursday 25/08 and I was delivered today Monday 29/08 without paying for a fast delivery !!!! I will never recommend Cmon étiquettes !!!
Sandrine Munier
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Answer from Petit-Fernand
Hello Sandrine, We are sorry for the delay in delivery of your order. We have contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
Unfortunately, I haven't received my order yet, which doesn't sound good.
Sazan S.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
1
/5
★☆☆☆☆
Label never received... priority parcel sent on the 23rd and still nothing on the 28th! Very disappointed I won't have my labels for my daughter's first day of school.
Charlotte Metra
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Answer from Petit-Fernand
We have contacted you by email and telephone to help you. Your order is still being delivered, so it shouldn't be long now 🙂 Have a nice day
1
/5
★☆☆☆☆
Hello, I haven't received anything. It's been over 3 weeks and still nothing!
Sandra
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Answer from Petit-Fernand
Hello Sandra, We have contacted you by email and by phone in order to help you .
1
/5
★☆☆☆☆
Order placed on August 6th and to date still nothing received, I sent an email to customer service, no response from them and impossible to reach them by phone, really disappointed at the lack of seriousness, in the meantime payment has been made and no trace of my labels. First and last order on your site.
Jessica Morel
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Answer from Petit-Fernand
Hello Jessica, We are very sorry for the delay in your order. We invite you to come back to us by email, so that we can help you. Have a nice day!
1
/5
★☆☆☆☆
So overpriced! I chose 10 stickers - thinking it was 10 strips . No ten tiny stickers x 2 was £8 with delivery!
Tina F.
Answer from Petit-Fernand
Hi Tina, we are sorry to hear that the prices are not as you expected. You can send the order back if you wish and we will refund it!
1
/5
★☆☆☆☆
Run away from them like they run away from you when they don't want to solve their mistakes despite several reminders!
M.c
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Answer from Petit-Fernand
Hello Malika, We have contacted you by email in order to help you. Have a nice day!
1
/5
★☆☆☆☆
The order still hasn't arrived?
Lucie Ghion
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Answer from Petit-Fernand
Hello Lucie, We have just contacted you by email, in order to find a solution together. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order.
Taylor Bary
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Answer from Petit-Fernand
Hello Taylor, An email has been sent to you to help you.
1
/5
★☆☆☆☆
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
Aurora F.
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Answer from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
1
/5
★☆☆☆☆
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
Marco De Almeida Ribeiro
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Answer from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
1
/5
★☆☆☆☆
Hello disappointed as I have not yet received my order and school starts again on Monday 🙁
Melissa Mata Perez
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Answer from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
1
/5
★☆☆☆☆
I still haven't received my order
Christelle Romani
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Answer from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
1
/5
★☆☆☆☆
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
Fanny
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Answer from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
1
/5
★☆☆☆☆
The site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
Schneider
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Answer from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
1
/5
★☆☆☆☆
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
Jeanne
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Answer from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
1
/5
★☆☆☆☆
Label doesn't fit
Sandrine Debonne
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Answer from Petit-Fernand
Dear Sandrine, I have just contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
Order placed easily, but since then, no news! I haven't received the order, nor any delivery notice, and customer service gives a generic message without specifying whether the order is traceable, what recourse they have, what they could do, or where our parcel is.... even though it was ordered by recorded delivery. I strongly advise against this.
Rc
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Answer from Petit-Fernand
We have just contacted you by email to confirm the return of your order. Very nice day, and sorry again for this delivery anomaly by our postal services.
1
/5
★☆☆☆☆
I still haven't received my order it's been 1 month !!!!
Camille Dides
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Answer from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you 🙂 Have a nice day
1
/5
★☆☆☆☆
Very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
Melanie Fave
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Answer from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase 🙂 Very nice day to you
1
/5
★☆☆☆☆
I placed my order on August 10 we are at 23 and they never arrived they told me that if a neighbor took them that if the address was right. It's the first time I order it and it was a shame and after calling me as they sent them to me and nothing they never arrived.
Cristina Castro
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Answer from Petit-Fernand
We are sorry to hear that your order did not arrive. We made the refund anyway. Anyway for anything you need, you can count on us. Regards Cristina, Sandra