/10
★★★★★
based on 125984 reviews published
★★★★★
based on 125984 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The store is well stocked, friendly and helpful staff, very good quality products. Unfortunately in my last order I had delivery problems and it never reached me. I asked for information they kindly replied twice but now after it has been many days since shipment, I am waiting to figure out how to proceed.
Jessreby
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Answer from Petit-Fernand
Good morning Jessica, We are sorry to hear that your order has not yet arrived. ?Probably the post office encountered problems with the delivery. However, I would like to confirm that we have made arrangements for the manufacture and reshipment of the same ? Good day Alessio
3
/5
★★★☆☆
Unfortunately I've not yet received my products having ordered them on 4th November. However correspondence between company and myself have been quick.
Edgeie
Answer from Petit-Fernand
We are sorry that you have not receive your order, however we never received any emails from you. Could you please confirm your address over [email protected] and we will resend it on our cost.
2
/5
★★☆☆☆
Iron-on labels don't stick to garment fibers, but they do stick to the labels, but they're gone in the first wash!
Julia
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected] , so that we can send you a new batch at our expense. Have a nice day, Maialen
2
/5
★★☆☆☆
Very long time in receiving the labels. Still waiting for the second order for more than 16 days.... The labels are nice.
Silvia P.
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Answer from Petit-Fernand
Good morning Silvia, We are sorry for the delivery time, we have rescheduled your order. ?We hope you will receive it soon! Best regards, Alessio
2
/5
★★☆☆☆
Ordered a personalized water bottle with name. The name is written slightly askew, but whatever. The not-very-comfortable opening system gets so hard after a while that the child struggles to open it. Too bad it's a baby water bottle.... High price, so-so quality. Long shipping time.
Marcello B.
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Answer from Petit-Fernand
Good morning Marcello, We are sorry to hear that the product did not live up to your expectations. Please accept our sincere apologies. We remain at your disposal, if necessary please contact our customer service department: [email protected]. Best regards, Alessio
3
/5
★★★☆☆
The stickers are nice, but even though I followed the instructions for iron-on stickers, a few of them have already peeled off.
Paqui García Moreno
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The labels peel off even if you follow the installation instructions. Quite disappointed. Yours faithfully
Elisabeth Cartal
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming off, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Hello, apart from the fact that it takes a long time to get the labels easily after the first wash they unhook! I would not repeat
Deborah Cabañol
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
The website stated that the order wold be delivered in 48 hours however I still havent received the order after 10 days. The order was a first day school gift which I have already missed. I am disappointed. I would suggest a tracking service so the customers could always know when to expect delivery even its late.
Jessica
Answer from Petit-Fernand
Jessica, I'm sorry to hear that, Please contact us immediately at [email protected] and we will do our best to solve the inconvenience. Have a good day?, Alessio
2
/5
★★☆☆☆
The hot melt adhesive labels peel off and I do it as instructed.
Anónimo
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
The product is correct, but the delivery time is too long. On the web, at the beginning, they indicate 24-48h and when you make the purchase and see the conditions they already indicate that the delivery can take up to 10 days. Which is true, the product arrives in 10 days or more. It is a little confusing and perhaps misleading to indicate at first that the time is 24-48h because it is not. I also missed knowing where my order was because at 24-48h they tell you that it is produced but until 10 days or more you do not hear anything.
Cristina
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H as it says on our website, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
2
/5
★★☆☆☆
Much too long waiting time. Delivery took 9 days.
Christine S.
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Answer from Petit-Fernand
We apologize for the long delivery times. Unfortunately, we have no control over Deutsche Post. I hope you are satisfied with our product!
3
/5
★★★☆☆
The product is very good. The delivery could have been much better. At no time did they communicate to send me the tracking number of the order, I wrote them on 20/Oct and they sent me an e-mail instantly telling me to wait until 28/Oct. That day I wrote them again because I still did not have the package and two days later they answered me with the shipping number. To my surprise the package was pending to be picked up at the post office since 19/Oct, they almost returned it for lack of collection.
Ana
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Answer from Petit-Fernand
Hi Ana, I am very sorry about what happened. I can't explain why they didn't leave a notice for you to pick it up. I apologize for the inconvenience and I am glad to hear that you like the products. I wish you a happy day, Bea
2
/5
★★☆☆☆
F After putting them in the washing machine they are peeling off or simply with little use.
Miriam Mayordomo Velez
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Answer from Petit-Fernand
Hi Miriam, I am very sorry for what happened. It is not normal for this to happen. I invite you to write to [email protected] to find a solution. I am waiting, Good day, Bea
3
/5
★★★☆☆
A little disappointed that some labels come off in the wash?
Karilyne Palumeri Noiret
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Answer from Petit-Fernand
Hi Karilyne, I'm sorry you're having trouble with our labels. It's not normal for them to come off. Please do not hesitate to write to us at [email protected] so that we can arrange a return. I look forward to hearing from you.
3
/5
★★★☆☆
I'd asked for white iron-on labels to cover the ones I'd bought to sell the clothes. These were not in my envelope.
D.
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Answer from Petit-Fernand
Hello, Thank you for your message. I'm sorry you didn't receive the white labels. Please do not hesitate to contact us at [email protected] so that we can send them back to you. Have a nice day, Bea
3
/5
★★★☆☆
Products arrived after the deadline
Amélie Guyot
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Answer from Petit-Fernand
Hello Amélie, I'm really sorry for the delay. I apologize on behalf of C-monEtiquette for this inconvenience. Have a nice day, Bea
2
/5
★★☆☆☆
I haven't received my order, it's been 15 days. Maybe I made a typo. But everyone knows that Brussels is in Belgium ??????
Samira Ikan
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Answer from Petit-Fernand
Hello Samira, Thank you for your message. I'm sorry you didn't receive your order. Please contact us at [email protected] so that we can find a solution for you. I wish you a nice day, Bea
3
/5
★★★☆☆
The labels are very nice and well made. This is my second purchase. I only gave it 3 stars because following an order for labels with different first and last names, I received a single pad of sheets with labels.. so I won't be able to give it as a gift intact but will have to peel off the individual pages. Too bad.
Anto
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not partly live up to your expectations. We remain available for any information on [email protected] Best Regards ?, Alessio
2
/5
★★☆☆☆
I usually order the labels, but, in the last order, the colors had nothing to do with the original. The red in the background was brown and the rest was very faded.
Diana
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Answer from Petit-Fernand
Hi Diana, I am very sorry for what happened. I invite you to write to us at [email protected] to find a solution. I look forward to your message and wish you a happy day, Bea.
3
/5
★★★☆☆
Long delivery time 10 days after ordering online! Some iron-on labels come off?
Jac
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Answer from Petit-Fernand
Hello Jac, I apologize on behalf of C-monEtiquette for the delay. Our personalized products are manufactured within 48 working hours and delivery can take from 2 to 6 working days. Concerning the fact that the labels are coming off, this is not normal. Please write to us so that we can find a solution to this problem. Bea [email protected]
2
/5
★★☆☆☆
The labels do not stick well after one wash. Compared to years ago in my opinion, the quality has decreased, so much so that the labels on my first child are still attached while the new ones come right off.
Dm C.
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Answer from Petit-Fernand
Good morning Chiara, ?We are sorry to hear that your labels are coming off, this is not normal. ?We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
2
/5
★★☆☆☆
The bags very nice, I'm waiting to wash them to see if the print lasts. The labels a big disappointment. The thermoadhesive ones all came off the first time the baby wore the clothes. The other clothing labels came off the first time they were washed. The object labels seem to be good. You should activate a money back service.
Valentina D.
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Answer from Petit-Fernand
Good morning Valentina, We are sorry to learn that your labels are peeling off. This is not normal. I confirm that the thermoadhesive labels are perfectly resistant to machine washing and drying. Have I sent you an email in such a way as to propose a satisfactory solution? Alessio
2
/5
★★☆☆☆
3rd time that I order (the second arrived hyper late and no excuse nor commercial gesture) I decide to take advantage of an offer for the 3rd.... and labels not very readable.... expensive for the rendering... too bad the proposals are pretty...
Natacha Despicht
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Answer from Petit-Fernand
Hello Natacha, Thank you for your message and orders at C-monEtiquette. If your labels are faulty, don't hesitate to write to us at [email protected] so that we can find a solution. In the meantime I wish you a nice day, Bea
3
/5
★★★☆☆
Nice, but a bit expensive!
Nicole
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Answer from Petit-Fernand
Hello Nicole, Thank you for your message. Promo codes coming soon 🙂 Beautiful day, Bea
2
/5
★★☆☆☆
The labels arrived all wet.
Annamaria G.
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Answer from Petit-Fernand
Good morning Anamaria, We are sorry to hear that your order arrived damaged. ? Despite the fact that the shipping service is independent of our service, I have written to you in order to find a solution to this unfortunate inconvenience ? Best regards, Alessio
3
/5
★★★☆☆
I was disappointed by several elements: - the color. I thought it was turquoise, but it's water green - the long heating time - sometimes, it didn't stick despite everything What I liked: - the speed with which the labels were made and dispatched - the fact that the parchment paper was supplied (even though I have some in my kitchen, which is appreciated).
Cerise
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Answer from Petit-Fernand
Hello Cerise, Thank you very much for your message and order at C-monEtiquette. I'm very sorry that you have encountered difficulties with our products. I invite you to write to us at [email protected] so that we can find solutions to these problems. Have a nice day, Bea
3
/5
★★★☆☆
They don't stick well to some garment labels, however, and don't stand up to machine and/or tumble drying. A shame. I had to buy new ones for some garments.
Marion Gady
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. This could be a faulty batch. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with photos of the labels. Best regards, Maialen
3
/5
★★★☆☆
Hello Overall satisfied but I found some labels in my washing machine (1st wash at 40°c)...too bad.
Fadela Lepicier
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. This could be a faulty batch. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with photos of the labels. Best regards, Maialen
2
/5
★★☆☆☆
LABELS WERE FOR CARE STAFF AY MY MOTHERS NURSING HOME. AFTER THE FIRST WASH SEVERAL OF THE LABELS ARE PEELING OFF, SOME HAVE COME OFF. THEY WERE EXPENSIVE AND I EXPECTED THEM TO LAST LONGER THAN FIRST OR SECOND WASH. I FEEL THESE LABELS WERE NOT SUITABLE FOR CLOTHES THAT REQUIRE A LOT OF WASHING. VERY DISAPPOINTED WITH THIS PURCHASE.
Caroline M.
Answer from Petit-Fernand
Hi Caroline, Thank you for your message and order with Petit Fernand. I am really sorry you are having issues with our labels. Normally they last for years without peeling off. Please write us [email protected] so we can send you new labels. Wishing you a lovely day, Bea