★★★★★
based on 136920 reviews published
Latest negative customer reviews
Label requested to accompany a baptism gift. Your logo was not necessary on the label.
We hope that the labels you personalized meet your expectations. A sticker with our logo is indeed present on our label sheets to avoid displaying our name. However, you can remove it if you prefer and keep only the labels you designed.
Have a nice day,
C-MonEtiquette
The label is not in the name I requested..
All the labels came off after the first wash everywhere in my machine. I've wanted to buy them for a long time, and I regret it a lot; they only served once during the trip.
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
The bags are really too small.
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
I have never received my order twice
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
I have not received my order until today and I have not been contacted by anyone to tell me what happened or even to get my money back. Disappointing
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
Order never received
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
Very poor quality of lunchbox for the price paid! Used 2 times, barely fell to the ground and completely broken!
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
Order never arrived.
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
I ordered time ago and didn’t receive my order so now use are only sending me a new order out
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
0: The order never arrived at its destination
We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.
We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.
We apologize again for the inconvenience and remain at your disposal for any further needs.
Best regards,
Chiara, Petit-Fernand
Unfortunately, I have not received my order
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
I have always bought my son's school labels and never had the problems I had with my last purchase. I chose rectangular adhesive labels for clothes and other elongated thermo-adhesive labels. The adhesive ones are a horror, there is no way to peel them off, the plastic protector that covers them does not let you separate them and I had to cut them one by one with scissors, something that had never happened to me with them. A complete disaster. I sent them an email, but they gave me the silence for an answer and now they send me an email to give my opinion... if you had answered my email with an explanation, surely I would not be writing this negative review. Best regards!
We are sorry to read your message.
After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊
Good day,
Camille Petit-Fernand
I contacted the company immediately after ordering because I saw in the summary that the house number was wrong. I never received a response and the package never arrived. It's been a month and a half.
We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.
Clare, Petit-Fernand
I never got my order. Never received it. How can I ask for jl refund?
We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.
Clare, Petit-Fernand
Iron-on labels for clothing come off in the first wash, despite following the instructions. I have not encountered this problem with any other label supplier.
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
Despite several attempts, it's impossible to drink water from the flask I ordered. When sucked in, no liquid seems to pass through. This makes the bottle unusable. Very disappointed
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
Parcel never received despite payment for Chronopost. No apologies from customer service.
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
Many days have passed and I still don't receive the order, very late
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand
The labels are very difficult to remove
We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.
Our customer service has just contacted you to help!
Have a nice day!
Camille C-MonEtiquette
So far I haven't received my order and after a reply from the after-sales service saying it would arrive before March 1st, it's now the 3rd and still nothing. And no message to keep me informed as previously mentioned in a more than unsatisfactory e-mail. My niece recommended you, but I don't think so!
We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.
Have a nice day,
Camille C-MonEtiquette
After 2 days the labels peel off at the first wash - very disappointed
I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.
We hope that the solutions proposed by our customer service are suitable for you 😊
Have a nice day,
Camille C-MonEtiquette
Order not collected
We are sorry to read your message.
We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊
Have a nice day,
Camille C-MonEtiquette
It is nefarious your page you advertise free shipping when then you send it to a point pack does not arrive home on top they lost my labels do not solve anything. And when they try to see their mistake they make it again sending it to another point to go pick it up when you should send it directly to the mailbox at home is supposed purchases over 20€ is free but not one leaves 24€ and what I get is to go pick it up where they say I do not think I will stop buying from them and recommend them.
I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.
Good day,
Camille Petit-Fernand
I ordered what I thought were stickers for clothing. They took a long time to arrive, were too big to fit on clothing labels and when they came unstuck from clothing labels after one wash, I contacted the company to complain. They requested a photograph which I sent and they did not respond. When I chased this up they said that I had bought the wrong stickers - stickers intended for objects. I would never knowingly have spent £12 on stickers for objects. The inside cover of the booklet doesn't mention stickers for objects - only stickers for clothes. The customer service person acknowledged how confusing the website was but did not replace the order with clothing stickers. They offered a 20% off code instead. I don't think this is adequate. I note that the website is now clearer about labels for objects vs clothing and that a banner at the top states delivery is delayed. I will not be using this company again when faster delivery, better value stickers that actually stick and are clearly marketed are available from other companies.
It is now the 2nd time that my order did not arrive and I only got my money back thanks to Paypal buyer protection.
Shipment received too late. We had to hand-mark Mom's clothes when she went home.
We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.
Have a nice day,
Camille C-MonEtiquette
The stickers lastest 2 washes maximum. Such a shame for how much they cost to be completely wasted so quickly.
Order still pending... To this day, I still haven't received my order. It's been almost 1 month... What a shame! I do not recommend this site.
Package not received .
Hello, I still haven't received my order so I can't evaluate the product.
I bought some self-adhesive clothing labels. They lasted... until the 1st wash. And then all I had to do was peel them off the drum of my washing machine... I'm very disappointed...?
I have never ordered from this company so no idea why I keep getting emails from them with my order updates and they have now asked for a review! It's either a scam or someone else is using my email address to order from them?!?
I always reach the product
I never received my order!
I was quite disappointed this time I've ordered several times before and the last two times the spacing between the stickers has increased and the quality is no longer what it used to be
I did not receive the article
I have been buying labels from Petit Fernand for at least 5 years. Sometimes the order arrives longer than the guaranteed delivery time, but this time I needed the labels for my son's birthday so I paid extra to make sure they arrived on time. Unfortunately, they arrived 4 days late. I didn't even pick them up at the depot. Petit Fernand refunded me the extra shipping costs, but I followed the delivery time and the product was just shipped late. I should have received a refund for the labels as well. Too bad. The product is always beautiful and useful, but this happening created for me.
I still haven't received my order and yet I paid for fast shipping!!!! Too late now because my daughter has gone on a trip without her name tags !!!!!!!