/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The labels never arrived
Mari S.
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Answer from Petit-Fernand
Good morning Sara, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I never received them nor did I receive a refund!!!
Casalino C.
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Answer from Petit-Fernand
Good morning, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Ordered early September--never arrived.
Lisa
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Answer from Petit-Fernand
Dear Lisa, I sincerely apologize for the inconvenience. ?? Our support team will be happy to contact you to help you in the best way possible. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I never received my package, it was nowhere to be found at the relay store. I don't know what happened.
Noémie T.
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Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to help you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The personalized gourd is of very poor quality, the paint peels off after a few days, the first name fades along with the cute little motifs, and now the cap has just broken. All marketing, no quality. Very disappointing
Ophélie A.
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Answer from Petit-Fernand
Hello, We are sorry to see that the quality of the gourd did not meet your expectations. However, we hope that you have received the refund you requested. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order did not arrive
Gemma T.
Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. However, we have no control over the postal service. We hope you have received your refund. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I was three days late and, of course, not for the start of the course.
Jose
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Answer from Petit-Fernand
Good morning, We are sorry to hear that the carrier was late in delivering your order. However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Find the same 2 on Ali express
Amel T.
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Answer from Petit-Fernand
Hello, thank you for your feedback. However, as we are concerned about the environment, we offer self-adhesive and iron-on labels using solvent-free inks and produced locally, which is not the case with Ali Express. What's more, we place great importance on transparency with our customers. Have a nice day, ? Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the order even though the chronopost website shows it as delivered.
Valeria
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've been experiencing delivery problems. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The shipping was terrible, after sending it the first time to a collection point that was always closed, I tried to have it sent home, and they sent it to the same one again.... After 3 weeks I still can't pick it up.
Enrique
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Answer from Petit-Fernand
Good morning Enrique, We apologize for this late delivery. We see in the tracking that your order has been delivered. We hope everything is to your liking Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Delivery too long Labels too big, too bulky Poor quality: they all came off after the 1st wash.
Ilham K.
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Answer from Petit-Fernand
Hello, We're sorry to hear that you had a bad experience with C-MonEtiquette. We take note of your comments. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I am disappointed with the quality of the new stickers I bought. They peel off after every wash so they are single-use. The stickers I ordered 2 years ago are still on my clothes and do not peel off, and the current ones I bought about a month ago fall off after the first wash at 30 degrees.
Alina X.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Even when I call you are very nice and try to solve the problem immediately, it turns out that I still have not received my order. I don't know what to do anymore.... Maica SANTAPAU
Maica
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Answer from Petit-Fernand
Good morning Maica, We are sorry for this delay in delivery. I see in the tracking of your order that it has already been delivered. I hope everything is to your liking Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Extremely long lead times. Or I had a bug in my order and had to reorder...
Mathilde
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Answer from Petit-Fernand
Hello, Following your call, we have sent your order a second time and at our expense so that you can enjoy your items. We hope they meet your expectations. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not collected
Charlotte L.
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Labels peel off after one wash
Lucilla G.
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Answer from Petit-Fernand
Dear Lucilla, We apologize for the inconvenience encountered. We do not currently find any complaints registered in your name, but we will take action to contact you directly in order to better understand the situation and find an appropriate solution. We care about the quality of our products and your feedback is crucial to us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Céline W.
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've had delivery problems with your order. We have just replied to your email. Good day to you, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Quite disappointed after 1 month I have not received my order and nobody says anything or answers.
Vanessa
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Answer from Petit-Fernand
Hi Vanessa, Your order should have arrived by now. We are sorry for this situation. We have just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Nothing has come to me!
Mangiafico S.
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Answer from Petit-Fernand
Good morning, Thank you for your communication. Our customer service department will contact you with further information. Unfortunately, we did not find any complaints registered in your name. We encourage you, for future reports, to contact us directly so that we can provide you with faster and more effective assistance. We remain at your disposal for any further needs. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Never received the order.
Ewelina
Answer from Petit-Fernand
Hello Ewelina, We're sorry your order was lost by postal services. We hope that your interaction with our customer services was satisfactory, and we were able to provide a solution to your problem. Have a wonderful day!
1
/5
★☆☆☆☆
The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.
Valentina D.
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Answer from Petit-Fernand
Dear Valentina, Thank you for contacting us. We are sorry to learn that you did not receive the labels and we understand your inconvenience. We are here to help you and will do what we can to resolve the situation. Our customer service department has been in touch with you. We look forward to your response. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I didn't get my order
Carlotta
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Answer from Petit-Fernand
Dear Customer, We sincerely regret the mishap and the delay in the delivery of your order. We understand how frustrating it can be not to receive what you ordered. We have offered you two solutions and, as per your request, we have refunded the amount. We want to assure you that we are constantly working to improve our service and shipment management. If you have further questions or if we can assist you in any other way, please do not hesitate to contact us. We are here to help you! Clare, Petit-Fernand
1
/5
★☆☆☆☆
Labels not received
Francesca
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Answer from Petit-Fernand
Dear Francesca, We would like to extend our sincerest apologies for the mishap and delay in the delivery of your order. We are aware of how disappointing it can be to not receive the product you purchased. We have offered you two options and, as per your request, we have proceeded to refund the amount. Please be advised that we are working tirelessly to improve our service and shipping efficiency. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to support you! Clare, Petit-Fernand
1
/5
★☆☆☆☆
Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.
Customer
Answer from Petit-Fernand
Hello Elizabeth, I'm very sorry about these issues that you've encountered. Customer service will be in contact with you very soon to try to resolve these problems. Have a wonderful day!
1
/5
★☆☆☆☆
I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...
Gb
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We sent you a new sticker at our expense on September 13th. We hope this one gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Arrived more than 1 week late when it said 2-3 days.
Marina
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Answer from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!
Valeria V.
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Answer from Petit-Fernand
Good morning Valeria, Thank you for your message and for sharing your experience. We are sorry to learn of the difficulties you experienced with your orders. We would like to emphasize that we have always tried to respond promptly to your requests and assist you in the best way possible. We proposed two solutions to you, and you opted for referral, which we carried out at our expense. We would like to point out that any delays in delivery are beyond our control and may cause inconvenience to both you and us. While we understand your disappointment, we hope you can consider these issues as temporary. We thank you for your suggestions and apologize for the inconvenience. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Shipping too slow
Laura C.
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Answer from Petit-Fernand
Dear Laura, We are sorry for the inconvenience and the delay in shipping. We are working to improve our service. We thank you for the feedback. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Far too long production time and away from France. It took two weeks for a few name stickers.
Gentile S.
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Answer from Petit-Fernand
Hello, We are indeed a French company. The delivery times (10 days in your case) are mentioned when you select your delivery method during the order process. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.
Cristina
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Answer from Petit-Fernand
Hello Cristina, We are sorry for this delivery anomaly. We contacted you to inform you that your order had been returned to us by the carrier. We will start the new shipment as soon as possible 🙂 Good morning, Camille Petit-Fernand