/10
★★★★★
based on 128696 reviews published
★★★★★
based on 128696 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Very disappointed with the items received. Very expensive for what they are. I ordered toiletry bags I thought would be waterproof inside but no but still it could pass if the inside was well done but no all the seams are visible. A horror I don't even dare offer them.
Nathalie
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Labels print well but peel off except on paper or cardboard. Disappointing.
Angelique B.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I don't like having to pick it up at the shipping point (store) when it's an envelope that fits in my mailbox at home. It's a lot of work for me to go to another town for an envelope.
Invité
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Answer from Petit-Fernand
Hello, We have changed our shipping methods to make delivery faster than before. We are sorry to read that in your case it is more complicated this way. We try to find the best solution for you. That's why your comments are very important to us ! Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
I ordered 2 bottles and one broke not even 2 days later (lid)... For the price I'm still disgusted.
Axelle.d
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Positive points: second experience with this site, this time for the new bags! They can be personalized and are of very good quality on delivery. Big downside: I wanted to have them quickly before leaving on vacation, so I took express delivery (max 48h). On the website, the order was prepared in 24 hours, even though it took longer... + delivery time not respected... What's the point of taking this option at 9 to receive them 5 days later like a standard delivery? Too bad about that. Otherwise, I'm completely satisfied with my purchase.
Clo R.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. It is very rare for our lead times to be so long. However, we will notify our teams and reimburse you for the shipping costs. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
This is the second time I've ordered self-adhesive labels for clothes. I'm quite disappointed for the second time, the labels don't hold and wash off on the 1st wash.
Jessica B.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The product never arrived. I contacted them after three wks and they did respond quickly offering to resend or full refund. I received a full refund.
Mt
Answer from Petit-Fernand
Hi Maria, Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your product. We're glad to hear that our customer service was able to assist you with a full refund. If you have any further questions or need assistance, please feel free to reach out. ?? Chiara, Petit-Fernand
2
/5
★★☆☆☆
I ordered two bottles and labels for my son's first day of school. The bottle with the spout is fine, and the labels are as described. However, the bottle with a straw is a failure. It leaks all the time and has to be upright all the time. Don't think about putting it loose in your bag or your child's bag, as the whole thing will get soaked. I'm extremely disappointed. As a result, it's unusable for the purpose I had in mind (carrying it to school every day). I regret my purchase!
Carole
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Answer from Petit-Fernand
Hello, We are sorry to read your message. Our bottles are specially designed not to leak. It is therefore not normal for yours to leak. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I'm disappointed with the adhesion of the labels, whether on clothes or on objects.... After one day, they peel off easily.... these objects are handled by 3 and 5 year olds. I thought these labels would really stick for at least a few months....see a year 😉
Teresa B.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Order was not complete. No availability by phone and no response to emails!
Anne-christin H.
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Answer from Petit-Fernand
Hello, thank you very much for your comment. We are very surprised to read your review as we did reply to your email on November 15th. We are always at your disposal. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
After 2 months of use, it's not a great success. The labels are coming off certain garments (depending on the material). Disappointed...
Levesque
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Answer from Petit-Fernand
Hello, We are very sorry that our labels do not meet your expectations. Our labels are designed to be long-lasting and wash-resistant. We will pass on your comments to the relevant departments. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Having ordered a kindergarten pack, I find that the labels are moderately well designed. For example, the clothing stickers are too large, while a large part of the surface is taken up by the image. It's often difficult to stick them on properly. But the worst thing is the number of messages you get after you buy! I've just unsubscribed from the mailing list and there's a text message. All that for a book of labels))) I won't do it again, that's for sure.
Ln
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your purchase experience did not give you complete satisfaction. We take note of your comments and will pass them on to the relevant departments. Have a nice day, Elise, c-MonEtiquette
2
/5
★★☆☆☆
I haven't received them yet it's been more than 10 days.
Sabrina
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Answer from Petit-Fernand
Hello, Thank you for your feedback. Our customer service has sent you a reply informing you that, according to the tracking of your order, your package was dropped off at your relay point on 08/11. We hope you will be fully satisfied with this reply. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Clothes labels come off in the wash.. followed instructions precisely. It's unfortunate but they stay on my child's water bottle so not completely useless. Expected better.
Victoria
Answer from Petit-Fernand
Hello Victoria, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
3
/5
★★★☆☆
I love the brand, but since you manage the shipping via Seur, it is a chaos.
Ana
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Answer from Petit-Fernand
Hello, Thank you for leaving us a comment 🙂 We are sorry that your experience with our carrier did not meet your expectations. We changed our shipping methods for a faster delivery than before and we are sorry that in your case this was not the case. We hope you will try again another time 🙂 Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Very easy to stick on a garment or comforter, but doesn't stand up to the washing machine with 1 cycle at 40 degrees.
Gatard
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Answer from Petit-Fernand
Hello, thank you for your feedback. However, it is not normal for your labels to come off like this. This is a product designed to last over time. That's why we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The gourd is really great! But then frankly the straw ... catastrophic ... it does not hold and my son finds himself at kindergarten without being able to drink ... too bad for the price ...
Charlotte K.
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Answer from Petit-Fernand
Hello, Thank you for sharing your feedback with us. We are very sorry for the inconvenience and have just contacted you by email to help you with your product 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I'm very disappointed because I had ordered iron-on labels. They are very easy to put on the garment but unfortunately they don't hold at all. After just 2 washes, the labels are already starting to peel off and are barely holding on. I'm really disappointed.
Lola R.
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Answer from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I buy the labels for school. The product is very good, the shipping very long, but patience if it waits if it is worth, the problem is that since October 10 I am still waiting .
Francesca
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Answer from Petit-Fernand
Dear Francesca, We would like to inform you that our customer service team will contact you as soon as possible to provide an update on your order and resolve the situation as soon as possible. We thank you again for your understanding. ?? Clare, Petit-Fernand
2
/5
★★☆☆☆
Labels to be attached to garment wash tags, or to be attached to the label that sits behind the neck of garments, should be smaller and horizontally. And have a more malleable material. Thanks
Erika
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Answer from Petit-Fernand
Dear Erika, Thank you very much for your suggestion! ?? We will take it into consideration to further improve our products. Our customer service team will contact you shortly to get more information about it and to assist you in the best way possible. Clare, Petit-Fernand
3
/5
★★★☆☆
The product itself is fine but delivery time (10 business days) was insane for a regular letter sized envelope. Would not order again for this reason
Aanna S.
Answer from Petit-Fernand
Hi Aanna, Thank you for your feedback! We're glad to hear that you are satisfied with the product, but we sincerely apologize for the delivery delay. We understand how frustrating this can be and appreciate your patience. We're continuously working to improve our shipping times and hope to serve you better in the future.?? Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Pretty labels but not ready to use; I don't have an iron.
Mathieu E.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that the labels you ordered did not meet your expectations. You had opted for self-adhesive and iron-on clothing labels. The self-adhesive ones can be applied without an iron. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
They made a mistake in my order, did not answer the customer service phone and after a while they called me back. They sent me the labels again but without further delay and without offering a shipment to my home, only to the pick up point.
Aida
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Answer from Petit-Fernand
Hello, We deeply regret the error in your order and the inconvenience caused. We understand how frustrating the situation must have been, especially with the lack of initial response. We apologize for the delays and for not being able to offer a more convenient shipping solution. We take your comments into consideration to improve our service in the future. We remain at your disposal for any further questions or problems you may have. Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Very nice product Except that after 3 days the cap broke.
Marine R.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately, the stickers do not stick to the clothing as advertised and described on the page. Too bad for this amount.
Isii B.
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Answer from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. We have just contacted you to help you. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I always have some problem... Either they don't get to me right... or they make a mistake with the labels. In this case, I wasn't the one who was harmed; they sent me the labels I ordered plus another envelope in my name with labels of another boy or girl...
Cristina
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Answer from Petit-Fernand
Hi Cristina, We hope your labels are to your liking. As for the labels received along with yours, we apologize, they have already been resent. Have a nice day, Camille Petit-Fernand
3
/5
★★★☆☆
The labels are great, but the delivery time doesn't keep its promises. I paid a delivery fee to be delivered in 24h 48h max and I received my labels 1 week later my son was back from camp.
Manon D.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. However, you paid for chrono relais delivery: production in 48 hours and delivery in 2 to 4 days after dispatch. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I placed 3 orders, one of which never arrived. I was told it would be sent back but it did not arrive the second time either. Last order arrived but I paid tracking this time. I don't know whose responsibility it is but the experience is not good for logistics. The product is very nice.
Lucia S.
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Answer from Petit-Fernand
Good morning Lucia, We would like to inform you that our customer service team will send you an email as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ?
3
/5
★★★☆☆
I am very happy with the product, without any doubt I will buy again but what I did not like and I have been slow to order it is the shipping method, not having the option to mark orders to my address is quite annoying because having to move to a collection point is more difficult for me.
Lidia
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Answer from Petit-Fernand
Hi Lidia, Thank you very much for your message. We are delighted that you like our products. We have indeed changed our shipping methods for a faster delivery. However, your comments are very important to us as they allow us to improve all the time ! Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
Very good, fast delivery
Valérie D.
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Answer from Petit-Fernand
Hello, Thank you so much for your feedback. Have a nice day, Elise, C-MonEtiquette