/10
★★★★★
based on 126926 reviews published
★★★★★
based on 126926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I bought the sticker ones not the iron on, followed instructions washed their school stuff at 30 degrees and they came off in the wash. Not happy at all with this product. The stickers look nice but a total waste of money.
Kellyann S.
Answer from Petit-Fernand
Hi Kellyann, we are sorry to hear this but you bought the labels for objects. They are not meant to stick on the clothes. We can offer you a few solutions over the email.
1
/5
★☆☆☆☆
After more than 20 days, I still haven't received my order and their after-sales service is overwhelmed, so I'm going to have to order other labels elsewhere if I want everything to be ready for my son's first day of school pfff.
Joy Paula
Translated review
Answer from Petit-Fernand
We have just contacted you by email in order to help you as soon as possible. Our apologies for this delivery anomaly with the postal services. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed. The labels are pretty, but they peel off and won't stick to markers and pencils.
M.d
Translated review
Answer from Petit-Fernand
Hello, Please contact us by email with a photo of the labels in question, so that we can find a solution together as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Received the labels with a name that was not the one I had requested! Really disappointed
Melissa
Translated review
Answer from Petit-Fernand
Hello Melissa, Your order will be resent within the next 48 hours. A confirmation email has been sent to you. We apologize for the inconvenience. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order
Fernandez Nataly
Translated review
Answer from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
1
/5
★☆☆☆☆
Unreachable customer service, no response after a week
Valentine Brom
Translated review
Answer from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
1
/5
★☆☆☆☆
Order never arrived
Miss A.
Answer from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
1
/5
★☆☆☆☆
Order not received since July 30th ?
Elodie Drollet
Translated review
Answer from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
1
/5
★☆☆☆☆
The design is not printed on the label, only the name. I am very disappointed
Marie Berthelon Gaviard
Translated review
Answer from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
Package not delivered to date, impossible to reach you by phone.
Aude Berthon
Translated review
Answer from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
1
/5
★☆☆☆☆
Order paid but never received
Florence Bergue
Translated review
Answer from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
1
/5
★☆☆☆☆
Misleading advertising It doesn't add up
Adélie
Translated review
Answer from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
1
/5
★☆☆☆☆
I can't give an opinion since the order never arrived. I paid for nothing.
Sheila Louissaint
Translated review
Answer from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
1
/5
★☆☆☆☆
It's been 15 days since I placed my order and I still haven't received anything.
Hélène Prats
Translated review
Answer from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Hello, I'm really disappointed... I usually buy iron-on labels for my daughter's clothes, but this time, I wanted to take stick-on labels and the results are really not good... 1 wash at 30° and the label ended up in the window of my washing machine... How can I tell you that my dissatisfaction is at its peak...
Elisa Di Gregorio
Translated review
Answer from Petit-Fernand
Hello Elisa. We have contacted you by email to help you with your latest order. Have a nice day!
1
/5
★☆☆☆☆
Labels didn't arrive, been waiting for 2 weeks now and no response to emails. Annoys me as it wasn't my first order. I would have hoped for more from customer service.
Jennifer
Translated review
Answer from Petit-Fernand
Hello Jennifer, we are very sorry if the order was lost in transit! We will send it again at our expense! We apologize for the inconvenience!
1
/5
★☆☆☆☆
The iron-on labels I received don't stick! It's balo
Joanna
Translated review
Answer from Petit-Fernand
Hello Joanna, We're very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
1
/5
★☆☆☆☆
I made an order more than 1 month ago and I still have not received my order very disappointed
Giuseppa Pascia
Translated review
Answer from Petit-Fernand
Hello Giuseppa, we are sorry to hear that you have not yet received your order. We have sent you an email to verify your delivery address. Have a nice day Alessio
1
/5
★☆☆☆☆
This is the 2nd time I've ordered labels and they haven't arrived. I have to send an email to be recommended labels. Finally after 1 month and a half of waiting I received them. I hope that this time I will receive them before the start of the school year. I'm not at all satisfied
Merri
Translated review
Answer from Petit-Fernand
Hello, sorry for the delay on the part of the postal services. We returned your order on 18/08. We hope you will receive it very soon. Have a nice day? Alessio, Customer Service
1
/5
★☆☆☆☆
I still haven't received the labels I ordered since the end of July.
Latifa Mohand
Translated review
Answer from Petit-Fernand
Hello Latifa, sorry for the delay on the part of the postal services. We have resent your order and it should be delivered soon. If you have not received it by 25/08, please do not hesitate to contact us. Have a nice day Alessio, Customer Service
1
/5
★☆☆☆☆
More than a month after ordering, the labels have still not been delivered (my daughter has now returned from camp, so I should have received them before she left). And no explanation on the website. I regret this order.
Olivier
Translated review
Answer from Petit-Fernand
Hello Olivier, sorry for this delivery anomaly on the part of the postal service. We have contacted you to provide a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
I am very disappointed with the adhesive labels as they don't stick to the pens and I have to order new ones.
Saskia K.
Translated review
Answer from Petit-Fernand
Hi Saskia, we're very sorry to hear that the labels have come off, this shouldn't happen! Would you like a replacement for this order or a refund?
1
/5
★☆☆☆☆
Labels never received
D Bd
Translated review
Answer from Petit-Fernand
Hello, Sorry for this delivery anomaly. We have sent you a message to provide you with a solution! Have a nice day Alessio, Customer Service
1
/5
★☆☆☆☆
I give only one star because I have not received my order, I ordered it on July 27 and I'm still waiting, I contacted you and you sent it to me again urgently and I have not received it.
Inma Sánchez Fernandez
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you have not yet received your order, we confirm that we have resent your order and we hope it arrives as soon as possible.
1
/5
★☆☆☆☆
I did not receive my order
Sabrina Sequeira
Translated review
Answer from Petit-Fernand
Hello Sabrina, sorry for this delivery anomaly. We tried to reach you by phone and send you an email to provide you with a solution. Have a nice day? Alessio, Customer Service
1
/5
★☆☆☆☆
I've been ordering pencil labels from you for 3 years now, and I've been happy with them. But the last two times the labels didn't stick to the pencils, so I had to glue them back on with adhesive paper. The first time I thought maybe there was a problem, but now it's happened twice. I won't be ordering again?
Mandy Thys
Translated review
Answer from Petit-Fernand
Hello Mandy, we are very sorry to hear that you are experiencing difficulties with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante We've sent you a message to ask for a photo of the product and to give you more information. Looking forward to hearing from you Very nice day Alessio, Customer Service
1
/5
★☆☆☆☆
Order error Unable to reach customer service
Virginie Perrochon
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. We have contacted you in order to respond to your request as quickly as possible?
1
/5
★☆☆☆☆
It's a scam. They don't send you the order. I have been almost 1 month and I have not received it. There are more professional companies.
Vanesa Bermejo
Translated review
Answer from Petit-Fernand
Hi Vanessa, Thank you for your message. I am sorry that you have not received it yet. We have contacted you by email to help you as soon as possible, to locate it or to resend it again. greetings
1
/5
★☆☆☆☆
My order never arrived, after chasing it up, they said they had the wrong address, I had paid through PayPal so they did have my full correct address. Luckily I got a full refund via PayPal A disappointing experience with this company
Clare
Answer from Petit-Fernand
Dear Clare, we are sorry you could not receive your order because the address is wrong. The address in the PayPal payment shows exact the same shipping address. So we produced the labels and send it to the address you provided.
1
/5
★☆☆☆☆
Bonjour je suis decu car je n'ai jamais recu ma commande à mon domicile
Charifa Madi
Translated review
Answer from Petit-Fernand
Hello Charifa, We are very sorry for the delay of your order. We have just contacted you by email in order to help you quickly. Have a nice day!