Reviews Petit-Fernand

They are thieves. They took money and did not send anything. 1.5 months later they do not even respond to my emails. Please don't waste their money. They should be in jail. Ladrones!

I'm very disappointed, I've ordered self-adhesive clothing labels 3 times but they don't stick. For the first order I was delighted, the labels never came off, they're still stuck despite years and washes. On the other hand, the last 2 orders have been disastrous, the labels come off in the first wash even though I always stick them on the same way. I will not use this site again.

Product of very poor quality does not hold up obliged to stick a new label after each wash .... at best some hold up 2 washes New order placed with a competitor. Too bad because I still have more than half of the order ... When I received the product, it was very nice, the labels are nice, the presentation is nice, but that's about it. I wouldn't recommend unless you have time to waste.

We ordered a personalized water bottle which, on receipt, seemed to be of good quality for the body of the object (material, printing) but less so for the plastic cap (hard to open, not very practical for a 4 year old, not very sturdy)... and indeed the cap broke after just a few days. So we e-mailed customer service without success. We found a telephone on the Internet but no answer, it rang in the void and we were not called back. None of our emails (3 in 1 month) have been answered. Deplorable. Very unhappy. IF they read this email and do their job... it's never too late.

Nothing received to date. Very annoying. Really paid a lot of money for this.

A rip-off. I placed the order but got the name wrong and although I notified them the stuff was never delivered again! Money lost. They are not serious

In itself a great idea with the stickers. I wanted to give them a try. Unfortunately I haven't received my order yet, it's been ages. Despite email, nothing! Too bad.... Therefore only one star And paid by Paypal

I never received the goods. They did not bother to inform me when it was on its way or bother to find out if it had arrived. Since then, however, they have been sending me continuous promotional e-mails, it almost seems as if I paid to receive advertising instead of labels.

Lousy customer service, it took me almost a month to arrive and no one answered my emails asking for a solution. I will not buy again

I ordered a customised item in late August. Petit-Fernand chose to use a local post office service to deliver the item (without my being able to choose a n alternative delivery option such as DHL). The item was NEVER received by us as it was stuck with that local post service who (at their fault) did not allow us to collect the item, and the item was later returned to Petit Fernand. It was not due to our fault, our delivery address etc are all correct. I emailed Petit Fernand at least three times in the past one month to see what can be done, eg re-sending the item or refunding me as we NEVER received the item we paid for. There was absolutely ZERO response from Petit Fernand, they took my payment and didn't deliver the item. It is utterly unacceptable. Don't buy from this company. Their customer service is non existent once you have paid. If I can give a zero star instead of one star, I would absolutely do so.

After a month I still have not received the order disappointed

After almost three weeks, the order has still not arrived.

My order for a month has still not arrived

Never received the order. To the numerous emails sent they reply with a preset text reporting that the shipment is not tracked, so they are unable to report what happened to the package and to wait. I have waited long enough, I would say. Fortunately, I paid with PayPal and opened a dispute to receive a refund.

I never received the order placed, no response from customer service

Order placed at the beginning of September, invoiced on 05/09. Email sent on 21/09 to say I still hadn't received anything...To date still no reply or labels!

I have used the service for a couple of years. The labels are very nice, although the thermoadhesive ones tend in some cases to come off if you use the dryer. The wait time for delivery has always been quite long, but this year, after placing my order on Sept. 3 and paying in advance, nothing has arrived. I wrote to customer service asking for a refund: I was simply told that for them the order had departed regularly. After a second reminder e-mail I received no response so I would advise against the purchase, especially for the lack of attention to customer problems, not to mention the impropriety of not getting a refund. Very bad service.

After more than 20 days waiting for my order to arrive, which I needed, and it did not arrive, I call to see what is happening and the answer is that the delivery people must have lost it, that they will send it to me again if I want it but I have to wait again for the stipulated time.

My order placed on Sept. 6 has still not arrived, and no one has responded to my email

It took 20 days to arrive. Product fine, but too late

Despite payment in advance I never received the order. This is absurd

Order placed on 17.9., no goods have arrived to date!

I purchased the names to put on the clothes but after a month I still have not received anything. Despite writing for assistance I was not given any support Well I would say I will not buy from this site again let alone recommend it No tracking No assistance No chance to get my money back

I have placed an order three weeks ago and I haven't received anything. Good that you know taking peoples money. I have sent you an e- mail two days ago to see my order status and still no answer. Don't recommend this brand. Very bad.

Good morning, I am unable to review the products ordered on September 7 because as of today I have not received them. I remain waiting for a response from customer service.

It is an order placed on August 30 of which I still have no news, I have not received it, I have not been answered to emails, I am not given solutions, nor I get my money back, I had to buy the material in another store, so I have paid 2 times and yours has not even arrived, This year fatal

My goods arrived

Order never received!

The package never arrived

I never received the product. Customer support responds to emails very late.

I have used their services several times. Last time, the order does not arrive after now 20 days. Customer service think that just be nice without thinking "out of the box" and solve my problem. I asked for the order number 2 times and still don't have the answer. Bad!

The stickers I ordered and paid for in advance, after more than a month after ordering and two emails from me requesting verification of shipment, never arrived. I was told that the shipment of my order was split in two as some items took longer to prepare, but so far only part of the order has arrived. The shipment tracking system should definitely be changed.

My evaluation is negative. I placed the order on 08/09/21 to date I have not received the goods

My iron on stickers came off in the washing machine!

Delivery with unacceptable delay, poor value for money for labels, water bottle with defective closure

Bad... I ordered more than 20 days ago, to date still no labels, what's more if I contact customer service they don't answer me except with a standardized email that doesn't answer my questions... too bad because it's not the first time I order from them but it had always gone well. non-existent support!

I'm still waiting for my little August order

Poor iphone navigation usability. very difficult to complete purchase.

I'm really disappointed I thought it was a serious site Instead not I placed an order on September 6 and today September 30 I haven't received anything and I don't even know what happened to my order!!!

What you order does not arrive after waiting for a long time.