/10
★★★★★
based on 125983 reviews published
★★★★★
based on 125983 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I received a package of labels that was not intended for me. The labels belonged to someone else. I received mine more than a week later, after calling and emailing. Knowing that it was within 48 hours, not even a commercial gesture. I was disappointed!
Kate
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Answer from Petit-Fernand
Hello, we apologize for any inconvenience. Unfortunately, although our orders are produced in 48H, La Poste has its own delivery times, i.e. from 2 to 10 working days, which we must scrupulously respect for any complaint. Have a nice day, Maialen
2
/5
★★☆☆☆
I find the solutions offered practical and interesting; in fact, I am on my 3rd order. However, I have to report that the thermoadhesive labels are peeling off defeating the usefulness of the product. Too bad!!! I ironed them carefully following the instructions and only on cotton... how come? Thanks for feedback
Sara D.
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Answer from Petit-Fernand
Dear Sara, We are sorry to hear that your labels are coming off, this is not normal. ?We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
2
/5
★★☆☆☆
Came off in one wash ??
Shaz
Answer from Petit-Fernand
Hi Shaz, I am really sorry that you are having issues with our products. Please contact us [email protected] so we can send you a new batch of labels. Kind regards, Bea
2
/5
★★☆☆☆
Unfortunately, the last order was poorly printed in places (iron-on labels). Part of my order was also missing. Support has long response times. I have still not received a replacement. Given the price, the service is not good enough for me.
Customer
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Answer from Petit-Fernand
We apologize for the error in production. We have responded to your email and offered to replace the labels with defect and are still waiting for your confirmation whether it is full replacement or partial.
2
/5
★★☆☆☆
Aesthetically beautiful tags but they come off easily. Unfortunately they don't even last one wash, they come off and get lost in the washing machine..and unfortunately to this day I still haven't received the email as per the reply comment below
Valeria S.
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Answer from Petit-Fernand
Good morning Valeria, We are sorry to learn that your labels are peeling off. This is not normal! I confirm that the thermoadhesive labels should perfectly resist washing and drying in the washing machine. We have therefore sent you an email in order to solve the inconvenience. Have a great weekend! ?
3
/5
★★★☆☆
Unfortunately, the iron-on labels came right off again the first time I washed them - I'm curious to see how the self-adhesive ones will hold up. Hope they last ????
S.p.
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Answer from Petit-Fernand
Please send us photos of the product to [email protected] so that we can offer you a suitable solution.
3
/5
★★★☆☆
Beautifully printed labels. The self-adhesive labels for objects and clothing hold up well. However, I'm very disappointed by the iron-on labels, which don't stick despite tests on different fabrics, labels and irons. I can't use them. The kindergarten pack is a good way to test out a first order.
Trutru
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Excessively long wait times for shipments. Lack of information while waiting for shipment. Okay products.
Emanuela G.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Very disappointed, the labels don't wash off, but I did what the instructions said.
Annie Bastard
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Answer from Petit-Fernand
Hello,? We are very sorry that there was a problem with your order and I have sent you an email to try to find a solution. Have a nice day...Alessio
3
/5
★★★☆☆
Cause I stuck it to the clothes and the sticker cones off, that why I rate u this score cause the sticker is not lasted
Monica
Answer from Petit-Fernand
Monica, I'm really sorry that your order didn't comply with your expectations. We sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio
2
/5
★★☆☆☆
The custom water bottle has unfortunately been a disappointment. Despite the utmost care the cap broke after very few days and now the wheel that adjusts the water opening is also going the same way. It is not a product I would recommend purchasing at all.
Verena
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, h immediately contacted you to make the return of the defective product. Best regards, Alessio
3
/5
★★★☆☆
The labels are completely useless. Even with a 30C delicate wash program they don't stick to the clothes. Whether stuck on the fabric or on the laundry bin, so far every sticker has come off during washing! Pure waste of money! Addition: I have been sent new labels free of charge. The first batch was probably faulty
Stefanie H.
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Answer from Petit-Fernand
It may happen that you receive a faulty batch. Please send us the photos of the damaged product via [email protected] and we will replace it at our expense
3
/5
★★★☆☆
Labels come off despite recommendations
Alexandra
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
I recently ordered self-adhesive and iron-on labels, and they arrived on time - nothing to complain about. On the other hand, I was very disappointed, because the labels don't stick very well, even after waiting the indicated time with the iron on the paper... And when they seem to stick, they come off after the first wash. Too bad I'll never buy from them again.
Masha
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
3
/5
★★★☆☆
Good quality but the labels are difficult to remove from the current backing, the old one was more practical.
Laure Gaborit
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. It is very important to us and we take into account all these opinions in order to improve our service from year to year. ? We are very sorry to hear that your order did not meet expectations. If you have any questions, please do not hesitate to contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The product is good, you have to admit that. But the shipping and delivery in my case was slow. They don't give you any tracking code for the shipment and communication with them is quite slow. But I repeat: the product is good and of quality.
Rocio G.r
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Thermoadhesive garment labels do not hold on all materials
Client
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
My order has not yet been received.
Maria I.
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Answer from Petit-Fernand
Dear Maria, Thank you for purchasing from us, we are glad you did. We are sorry you did not receive your order, we have been in touch with you to find a solution! ? Best regards, Alessio
3
/5
★★★☆☆
Object, shoe and garment labels to stick on garment labels are great. Heat-activated labels don't stay in place once the garment has been washed and tumble-dried.
Floriane Besson
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Answer from Petit-Fernand
Hello Floriane, We're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Good I like stickers
Noor S.
Answer from Petit-Fernand
Noor, thank you for your feedback, we hope to see you soon on Petit-Fernand Have a lovely day?, Alessio
3
/5
★★★☆☆
Unfortunately the labels are not cut well all around. I didn't expect that for the price. Otherwise they are beautifully made. We've only been using them for a week, so I can't say anything about how they'll hold up.
Timea L.
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Answer from Petit-Fernand
Please show us the photo of the defective product and we will replace it free of charge.
2
/5
★★☆☆☆
Disappointed, the printing is not done correctly so the top of the name and image are a bit cut. And some labels are unusable because the pre-cutting was not done, so it's impossible to peel them off. Result Disappointed children, and for my part, pennies thrown out the window.
Lure
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Significantly late delivery without notice, I wrote an email but they did not respond plus the quality is not great.
Carolina D.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Best regards, Alessio
2
/5
★★☆☆☆
Unfortunately disappointing experience..long delivery time but mostly labels that come off already at the first washings.
Valeria
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Answer from Petit-Fernand
Dear Valeria, Thank you for purchasing from us, we are pleased. We are sorry you did not receive your order, we have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
2
/5
★★☆☆☆
I haven't even received the goods I ordered about a month ago.
Alice
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have already rescheduled your order. We hope you will receive it soon! Best regards, Alessio
2
/5
★★☆☆☆
Unfortunately, the labels were without hedgehogs, as I had indicated. Only the name was on it. Still pretty though!
Julia S.
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Answer from Petit-Fernand
In fact, some of your labels do not have an image, probably because the selected image was not compatible with the selected background color. In the preview on the right when customizing, you may not have noticed the note "Image not available with this background". However, we can offer to resend the labels to you with a different personalization (change the colored background or the artwork). Would that be ok for you?
3
/5
★★★☆☆
Wide choice of fun personalization options when it comes to stickers. The self-adhesive labels are great. However, iron-on labels are not satisfactory, they don't hold after washing. Some users say you have to put them on clothing labels to make them stick, but the clothing labels are too small. No choice but to stick them directly on the garment. A little disappointed with this incident.
Nath's Mum
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The product is nice but it arrived very late, and the course had already started.
Cristina Ramos
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Answer from Petit-Fernand
Hello Cristina, Thank you for your message and order with Petit Fernand. I am glad to hear that you like the products and I am sorry to hear that your order arrived late. Have a nice day, Bea
3
/5
★★★☆☆
Took longer than expected
Guest
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Answer from Petit-Fernand
Hello, Thank you for your order with Petit Fernand. I apologize for the delay. Best regards, Bea
3
/5
★★★☆☆
The quality was much better 2 years ago. Small labels are very difficult to remove from the booklet. Some of the labels are badly punched out. Colors and design very nice.
Nina
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Answer from Petit-Fernand
We are sorry to hear that you have a problem with our labels. Please send us the photo with the damaged product and we will replace it free of charge.