/10
★★★★★
based on 125983 reviews published
★★★★★
based on 125983 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Labels peel off clothing and long deliveries
Stefania N.
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Answer from Petit-Fernand
Dear Stefania, Thank you for purchasing from us, we are glad you did. We are sorry for the inconvenience, we have been in touch with you to find a solution! ? Best regards, Alessio
2
/5
★★☆☆☆
Excessive delivery time
Fra
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Answer from Petit-Fernand
Dear customer, we hope that in the meantime you have received your order, despite any postal delays. We remain available at [email protected] to assist you. Louis
3
/5
★★★☆☆
It has taken longer than other years to deliver and we have had to re-cover the books.
Paloma Gil Puga
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Answer from Petit-Fernand
Hi Paloma, I am really sorry that your order arrived late. I wish you a happy day, Bea
2
/5
★★☆☆☆
Hello I waited a week and a half before receiving my order I find that the delays are very long when we are told that it is in 48 h
Christelle Borro Sanchez
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Answer from Petit-Fernand
Hello Christelle, Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing, but you should know that we have set up express delivery, however our production times have always been 48 hours (not 48 hours delivery). We hope that you are satisfied with your order. Please do not hesitate to contact us at [email protected]. Good day, Alessio
3
/5
★★★☆☆
If it were not for a delay of 19 more days after the established 10 on delivery s would be a good service.
Alma
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Answer from Petit-Fernand
Dear customer, we will take your suggestion into account in our business planning. However, thank you for your appreciation of our products. We hope to see you on our site again soon. Luigi
3
/5
★★★☆☆
Unfortunately, the iron-on labels do not hold very well
Fritzi
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Answer from Petit-Fernand
Please contact us at [email protected] to discuss your problem. We will be happy to replace the labels and show you how to apply them correctly to prevent them from coming off.
2
/5
★★☆☆☆
The last orders I have placed have arrived very late (more than 1 month) and one of them the stickers were defective and had no glue, it was just paper, I had to use glue or tape. Very unhappy with the last orders. I will not buy again!
Laura
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Answer from Petit-Fernand
Hi Laura, What a shame to hear about this, I am so sorry. Were you able to solve the problem? When the stickers turn out to be defective we send another batch for free. Please do not hesitate to contact us if your problem was not solved. Best regards, Bea
2
/5
★★☆☆☆
I purchased the small labels to put on the pencils but they are larger than I expected
Monica P.
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Answer from Petit-Fernand
Good morning Monica, we are sorry you were dissatisfied: on our website https://www.petit-fernand.it you will find mini labels designed specifically for pencils and crayons. We hope to see you again on Petit Fernand. Luigi
2
/5
★★☆☆☆
It took a long time to deliver the order
Judit Rodríguez
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Answer from Petit-Fernand
Hello Judit, Thank you for your order with Petit Fernand. I apologize for the delay. Best regards, Bea
3
/5
★★★☆☆
The labels have not arrived!!! After 2 weeks they are still not here!!! Update on 04.11 the labels I ordered on 12.09 are NOT HERE! I am very disappointed
Drok
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Answer from Petit-Fernand
We apologize for the long wait. Could you please confirm your correct address?
3
/5
★★★☆☆
I have been using these labels for several years and have been very happy with them. However, the hot melt labels are not what they used to be and they peel right off.
Jess
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Answer from Petit-Fernand
Hi Jess, Thank you for your orders with Petit Fernand. What a pity to hear that you have encountered difficulties with the thermoadhesive labels. Please do not hesitate to contact us at [email protected] to send you new labels. Best regards, Bea
3
/5
★★★☆☆
Good quality, but biblical wait times.
Luigi
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Answer from Petit-Fernand
Dear Luigi, we take note of your suggestion and will take it into account in our business planning. However, thank you for your appreciation of our products. We hope to see you on our site again soon. Luigi
3
/5
★★★☆☆
I love the labels so I decided to order more and also to try the iron on labels. Unfortunately the iron on labels are not great and came off after a wash. I found the stick on labels for clothes more Durable.
Melissa
Answer from Petit-Fernand
Melissa, I would assume you received a batch from a faulty lot and we're sorry about that. We sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio
3
/5
★★★☆☆
Good evening, I'm sorry to give this review because I've always been fine, but this time all the labels I was attaching to my daughter's clothes all came off.
Roberta
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Answer from Petit-Fernand
Dear Roberta, it must be a circumscribed defect: thermoadhesive labels are durable and strong. Please contact us at [email protected], we will find a satisfactory solution. We hope to earn your trust again. Luigi
2
/5
★★☆☆☆
I had requested labels with first and last name and by design In the order they were like that instead they arrived only with the name. Otherwise the material looks good to me.
Silvia
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations. For any clarification, please feel free to write to us at [email protected] Sincerely?, Alessio
2
/5
★★☆☆☆
They come off the clothes! ??
Marta
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Answer from Petit-Fernand
Hello Marta, Thank you for your message and order with Petit Fernand. It is rare, but you may have received a defective batch. Have you ever written to us by email? Do not hesitate to contact us at [email protected] to resend you the corresponding items. Good day, Bea
2
/5
★★☆☆☆
After 14 working days after my order was processed, I still have not received the labels I purchased
Cristina
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to rectify the order you did not receive. We are confident in the quality of our products, and toward which we hope to earn your trust again. Louis
2
/5
★★☆☆☆
I received iron-on labels and shoe labels. Most of the iron-on labels didn't stick. After the first wash, there was nothing left. But I followed the instructions to the letter. On the other hand, the shoe labels are very good. I liked the labels, they were pretty and well presented in the little booklet.
Claire S
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
3
/5
★★★☆☆
The product is impeccable and quality as always I give it 3 stars because it takes too long to get home more than 10 days of waiting please improve that please I know it is in france but it is not like for more than 10 days.
Ana María Torres Pareja
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Answer from Petit-Fernand
Thank you Ana Maria for appreciating our products. I am sorry for the delay. I hope that for the next ones, they will arrive quickly. Best regards, Bea
2
/5
★★☆☆☆
The stopper on the gourd is still broken, although it's designed for little ones and should be solid ... 3 bottles ordered and 2 stoppers broken. 1 on delivery and the other at the kindergarten ...
Sihame
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Nice and well made labels. Only problem, they often come off and you are forced to have to put clear tape over them for extra adhesion. Package received in 7 days
Mattia M.
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Answer from Petit-Fernand
Dear Mattia, I would ask you to email us at [email protected] to remedy the inconvenience: I am sure it was a defective batch. Luigi
3
/5
★★★☆☆
The labels did not look like the preview. However, the service was very helpful and I received a credit note.
Wilko H.
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Answer from Petit-Fernand
We are sorry if our machine printed with an error. We hope you like the second batch we sent you better!
2
/5
★★☆☆☆
Although the products are good unfortunately the delivery service leaves a lot to be desired. They ship by mail without tracking resulting in delay and no certainty that the package will arrive. It would have been better to include the paid courier service I would have preferred.
L. L.
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Answer from Petit-Fernand
Dear customer, the inability to track orders applies only to those of labels only as they are shipped in letter envelopes. In the case of items a track code is of course provided. We are happy to hear that you enjoyed our products, and we hope to see you again on our site . Louis
3
/5
★★★☆☆
Great product. Shipping too long. Should have the option of selecting a faster postal service
Federica G.
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Answer from Petit-Fernand
Dear Federica, Thank you very much for your appreciation of our products and also for your suggestion; we will take it into account so that we can provide even more satisfactory service to our customers. Luigi
3
/5
★★★☆☆
This is the second time I have ordered from es ist meins and this time I am very unhappy with the stickers. With my first order everything was great but with this order the stickers are extremely badly pre-punched so that you can hardly get them off and they are very crookedly punched which I don't like.
Manu
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Answer from Petit-Fernand
We are sorry to hear that you have received a damaged product. Please let us know where we can send you a replacement?
2
/5
★★☆☆☆
I did not find myself unfortunately not at all well,the labels immediately after first wash come off even though I followed the instructions well,I am sorry but the next labels I will buy them elsewhere
Dada.neu
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to remedy the inconvenience-I am sure it was a defective batch. Louis
2
/5
★★☆☆☆
Disappointed with more than 60 labels ordered, some of which are removed from the garment in the first wash (whether iron-on or self-adhesive) despite the precautions for use.
Jessica Assous-calonne
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Hello, I've been ordering your labels for over 4 years... this year I was disappointed for the 1st time because your slogan said "delivered in 48 hours" and I only received them 4 days later...
Laetitia Raddas
Translated review
Answer from Petit-Fernand
Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have implemented express delivery, however our manufacturing times have always been 48h (not 48h delivery). We hope you are satisfied with your order. We look forward to hearing from you: [email protected]. Good day, Alessio
3
/5
★★★☆☆
Out of 3 orders taken at the same time, I received this one more than 15 days late.
Amelou093
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
3
/5
★★★☆☆
Great products shame about the delivery time! Infiniti
Allegra G.
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Answer from Petit-Fernand
Dear customer, we will take your suggestion into account in our business planning. However, thank you for your appreciation of our products. We hope to see you on our site again soon. Luigi