/10
★★★★★
based on 126926 reviews published
★★★★★
based on 126926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
VOID BECAUSE LABEL NOT RECEIVED AFTER 1ST CLAIM I REQUEST REFUND
Candela Louis
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Answer from Petit-Fernand
Hello Louis, Following our telephone call, I can confirm that your order has been returned. Have a nice day!
1
/5
★☆☆☆☆
The shipping time does not match the stated time. I placed an order on 6/07/2022 on 1/08/2022 I did not receive it and the customer service did not explain. He simply indicated that the delivery time is maximum 10 working days (too bad it has been almost twice as long).
Claudia M.
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Answer from Petit-Fernand
Good morning Claudia, We are sorry for this delivery anomaly. I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio, Customer Service
1
/5
★☆☆☆☆
I ordered 3 isothermal bottles for my children and also purchased 3 coloured lids. One of the original black lids didn't work from the offset, it just kept spinning round so it was clearly faulty. The second original black lid broke within 48 hours just from opening and closing the lid. The third original black lid has also started to just spin around and not lock. As I had bought 3 extra coloured lids, I put them on instead. All 3 within a few weeks are not working properly. My 5 and 3 year old cannot use these bottles by themselves because of this problem. The drinking mechanism (twist in the direction of the arrow) is tough for children and the lid doesn't close until the child has closed this mechanism. The bottles themselves are a lovely design but they are now useless to us with broken lids that don't work so i've effectively wasted almost £100. I contacted the company but got no reply. Update: Thank you for replying. I would like new lids otherwise the bottles are useless without lids.
Customer
Answer from Petit-Fernand
We are extremely sorry to hear that you received the faulty lids! We can refund you the products or resend the items again. Please, let us know which option do you prefer by replying to our email. We generally need 24 hours to answer during the week and we are off on weekends. Our apologies for inconvenience!
1
/5
★☆☆☆☆
I placed an order in early July and today July 30 nothing has arrived! To the emails no response. Is a refund even possible? I would need the labels for kindergarten!
Giorgia A.
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Answer from Petit-Fernand
Good morning Giorgia, I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio
1
/5
★☆☆☆☆
I placed an order and now I can't log in to see the status I placed it 9 days ago.
Meryo
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Answer from Petit-Fernand
Good morning, Could you send us an email to [email protected] ? We will help you as soon as possible.
1
/5
★☆☆☆☆
I placed an order more than 10 days ago. I send emails to ask if I will receive it soon as I need it for next week. I receive no response. I call the phone number and it is not available. There is no way to contact anyone. I will not order again and of course I do not recommend it. At least a reply so I know I will get it and it is not a scam.
Sandra Conchero
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Answer from Petit-Fernand
Hi Sandra, Sorry for the delay in our response. Due to numerous emails and calls, we are replying within 72 hours. Don't worry, we will reply to you during the day.
1
/5
★☆☆☆☆
Never received the goods, no response to email to customer service either! Will not order there again and will not recommend! Too bad! Paypal buyer protection thank God successful!
Cw
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Answer from Petit-Fernand
We are sorry that you have not received your order. We customer service will respond within 72 hours. Delivery is up to 10 working days! We will give you more details about your rader via PayPal as we cannot see personal information on Trustpilot.
1
/5
★☆☆☆☆
I placed an order more than 10 days ago and still have not received it. I have sent an email asking what happened but have not received a reply. Bad experience
Jéssica Jr
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Answer from Petit-Fernand
Hi Jessica, We are sorry for the delay in our response. We will get back to you during the day to help you. Regards
1
/5
★☆☆☆☆
Labels never arrived , have emailed last week still no response , no communications Very dissatisfied
Miss A.
Answer from Petit-Fernand
Hi Amy, our sincere apologies for the inconvenience ! It is possible that the labels got lost in the transit. We can send a replacement or a full refund if you wish. Please, see more details on your email.
1
/5
★☆☆☆☆
Order placed on June 29, as of today's date of July 25 no package has arrived. I have tried calling by phone but although they indicate service hours no one ever answers, I have sent 4 emails but it has been more than 4 days and no one has answered. VERY BAD IN EVERY WAY
Luca T.
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Answer from Petit-Fernand
Good morning Luca We are sorry for this delivery anomaly by postal services. Due to high demand we have been delayed in responding to you, however, we would like to inform you that we have sent you an email to find a solution. Have a nice day
1
/5
★☆☆☆☆
Never received the goods. Ordered on July 14th, paid immediately and I'm still waiting. Annoying!
Sandra G.
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Answer from Petit-Fernand
Hello Sandra, We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the post office on July 16th with priority rate. The delivery time for priority mail or parcel is between 2 and 8 working days after dispatch (which itself is no later than the 3rd day after ordering). Please note: The postal delivery times can unfortunately vary and are to be understood as a guideline. As a rule, we have to wait 10 days before we can initiate a complaint with our partners.
1
/5
★☆☆☆☆
Very disappointed because the iron-on labels peel off extremely quickly! I followed the protocol but maybe it's due to my central steam iron which doesn't display the degree of heat... In any case, I end up with labels that don't stick.
Turlet Dufour
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Answer from Petit-Fernand
We are very sorry that the labels are coming off. We invite you to contact us at [email protected] in order to help you as soon as possible. A very nice day to you
1
/5
★☆☆☆☆
It is the first time ,but demome.to very bad esperiencia ,no me allegado nothing I have been waiting for more than a month the labels and nothing I would like that they will arrive to me because charged if they are
Jennifer Punzano
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Answer from Petit-Fernand
Hi Jennifer, We have just sent you an email to help you as soon as possible with the shipment of your order . Have a nice day
1
/5
★☆☆☆☆
Still nothing received, order shipped 14 days ago Working in early childhood, I wouldn't recommend your site to parents.
Laura
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Answer from Petit-Fernand
Hello Laura, We apologize for this delivery anomaly. We invite you to contact us by email at [email protected] in order to help you quickly with your order.
1
/5
★☆☆☆☆
Very disappointed by this site. I am still waiting for my order placed a month ago. Customer service is non-existent (does not answer email or phone). I can't recommend this site.
Audrey Martinet
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Answer from Petit-Fernand
Hello Audrey, Thank you for your time. We are very sorry for the delay in the order, and for our late reply. Have a nice day!
1
/5
★☆☆☆☆
I paid for my order immediately, but it never arrived. Customer service did not get back to me.
Sophie S.
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Answer from Petit-Fernand
Hello Sophie, we are sorry that you have not yet received your order. Would you like your order to be reshipped or refunded?
1
/5
★☆☆☆☆
It has taken more than 10 days for the order to arrive. Unacceptable !
Lorena Rivas
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Answer from Petit-Fernand
Hi Lorena, We are sorry for the delay of your order and we apologize. We have sent you an email a while ago. Regards
1
/5
★☆☆☆☆
I have not received my order, I have tried to contact them by email but I have not received a reply.
Maria
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Answer from Petit-Fernand
Hello Maria, We apologize for the delay in our response. We will get back to you today to help you during the day. Regards
1
/5
★☆☆☆☆
Still no labels received after more than a month of waiting. On the other hand, the promotional e-mails arrive every week...
Adrien
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Answer from Petit-Fernand
Hello Adrien, We have contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I'm still waiting for my order, it's pitiful! I wrote you two or three emails! Which remain unanswered to this day! I'm very disappointed and would really like to receive the labels I duly paid for!
Jeanine Duloung
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Answer from Petit-Fernand
Hello Jeanine, We are very sorry for the delay. We will confirm the return of your order within the next 48 hours. Have a nice day!
1
/5
★☆☆☆☆
I had a problem with my order, my fault of course, but no arrangement was found to solve the problem, and I find that a pity, except to make another order, with a discount when I just wanted 2 sheets to rectify, and I was ready to pay them, but not the full 180 labels.
Stephane Machado
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Answer from Petit-Fernand
Hello Stéphane, We sent you an email a few days ago proposing a solution. Please don't hesitate to get back to us to help you. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order
Emmanuel Karpierz
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Answer from Petit-Fernand
Hello Emmanuel, We have sent you an email. We will confirm the return of your order within the next 48 hours. Have a nice day, and we're very sorry about this delivery anomaly.
1
/5
★☆☆☆☆
Ordered and paid 2 weeks ago, nobody responds to emails and nobody answers the phone. 🙁 What a shame! I've always enjoyed ordering there regularly.
Ja H.
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Answer from Petit-Fernand
Hello Ja He, I am sorry that you have not yet received your order. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We can re-produce or refund your order.
1
/5
★☆☆☆☆
Labels never received. Not serious, because apparently this isn't the first time it's happened to them.
Bj
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Answer from Petit-Fernand
Hello , We are sorry that the order did not arrive. Could you please contact us by phone to verify your address, and return the order as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Very bad because the order took a long time to arrive, I needed it for my son's summer camp and it arrived just as it was finishing.
Ana
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Answer from Petit-Fernand
Hi Ana, We just sent you an email 🙂 Greetings and sorry for the delay.
1
/5
★☆☆☆☆
Long delivery time Customer service does not respond to any messages I won't be ordering there again
Jassi1986
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Answer from Petit-Fernand
Hello Jasmin, We are very sorry for the late reply !!!! We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as a priority rate on Wednesday, July 13, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We ask you to wait until Monday, July 25, 2022.
1
/5
★☆☆☆☆
I never received my labels. I contacted your after sales service, answered their question and since then no news.
Delphine Standaert
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Answer from Petit-Fernand
We apologize for the delay in delivery with the post office. As indicated on the phone, your order will be shipped again within the next 48 hours. Have a nice day Delphine
1
/5
★☆☆☆☆
I ordered and paid for the goods 2 weeks ago. I have not yet received the goods. Nobody answers the phone and the e-mail is not answered either. The service is not good.
Lorena
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Answer from Petit-Fernand
We apologize for the delivery problem. We have a lot of requests at the moment and we need more time to answer them all. We can resend or refund your order if you wish!
1
/5
★☆☆☆☆
Very bad I never got the item and I didn't even get a refund
Tabaccheria R.
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Answer from Petit-Fernand
Good morning Cynthia, we apologize for this delivery anomaly by postal services. We have contacted you to find a solution immediately. Have a good day ?
1
/5
★☆☆☆☆
A bad experience. I bought an order a month ago and it never arrived. When I asked for my money back, I had no problem, but to my surprise I still haven't received it. I have already been claiming for a refund in several mails where they always answer giving me long delays, that if I had already made the return, that if I will arrive within 5 working days ... I have complained again and now they say that they will do it as soon as possible. I DO NOT RECOMMEND buying from them, if you do not receive the product you will be left without the purchase and without the money.
Vanessa
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Answer from Petit-Fernand
Hi Vanessa, We have contacted you by email to help you with the refund of your order. Don't worry, everything will be taken care of. Regards