/10
★★★★★
based on 126916 reviews published
★★★★★
based on 126916 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Good morning, I placed an order and it never arrived, I contacted PETIT FERNAND and they gave me the option of either refunding my money or sending me the order again and I chose to have them send it back to me ..... and it has NEVER EVER ARRIVED ?
Cecilia Capilla Hurtado
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Answer from Petit-Fernand
Hi Cecilia, Thank you for your message. We contacted you yesterday by email 🙂 Regards
1
/5
★☆☆☆☆
After one month, the order has still not arrived and I was even offered whether I would prefer a refund or wait for a new order
Diletta G.
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Answer from Petit-Fernand
We are sorry to learn of this inconvenience with postal services. We take note of your experience in order to provide better quality service to our customers. Have a good day ? Alessio
1
/5
★☆☆☆☆
So far I have not received an order yet, still waiting!!!
Mrs A.
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Answer from Petit-Fernand
We are sorry that you have not yet received your order. We have resent it to you on the 11th. Please wait until the second batch arrives.
1
/5
★☆☆☆☆
Order so far never received
Pasquale V.
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Answer from Petit-Fernand
We are sorry to hear about this delivery anomaly by postal services. We have contacted you to find a solution. Have a nice day
1
/5
★☆☆☆☆
I placed an order on 6/17/2022 and never received it. I'm sorry because I was relying on them so much. Unfortunately, customer service replied that by today I should have already received my order so I guess that's all they can do since the package is not traceable. What a shame!
Francesca
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Answer from Petit-Fernand
Good morning Francesca, We are sorry to hear about this delivery anomaly by postal services. As communicated to you by email, we have reshipped. Thank you for your understanding. Have a good day ? Alessio, Customer Service Petit-Fernand
1
/5
★☆☆☆☆
Hello, Fast delivery but the request was not compliant. The labels are very badly made, there are lines on them, my child's first name is written on the edge of the label and therefore not at all centred on 20 labels. I could have done better with a simple felt-tip pen. I made 2 unanswered complaints in which I simply asked for new labels to be sent. I have been a victim of misleading advertising by this site.
Anita Saphir
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Answer from Petit-Fernand
Hello Anita, We are very sorry to read that your order is not compliant. We have just contacted you by email in order to help you quickly. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order but someone else's. I sent an e-mail to the customer service department but got no reply. I just asked them to send me what I had ordered. I didn't even get my money back.
Emmanuelle Thamie
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Answer from Petit-Fernand
Hello Emmanuelle, Thank you for your feedback. We have sent you an email to resend the correct order. We apologize for the delivery error. Have a nice day!
1
/5
★☆☆☆☆
Bad experience! My child's name was not centered on 20 out of 60 labels. The background of my labels was colored and there was a white line! I called the customer service and no one answered, as the departure for camp was fast approaching. Taken by time, I had to order my camp labels on the A-qui-s website and frankly, it's 1000 times better! And the quality is there. You're number 1 when it comes to sending out newsletters, but at least learn to respond to your customers.
Anita Saphir
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Answer from Petit-Fernand
Hello Anita, We're very sorry to read your message, and we apologize for the delay in responding.
1
/5
★☆☆☆☆
Parcel received with a different name on the labels.....
Christine Millon
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Answer from Petit-Fernand
Hello Christine, We're sorry about this error. We confirm that the correct order will be sent within the next 48 hours. Have a nice day!
1
/5
★☆☆☆☆
I received labels for a child other than mine. I made a complaint on the site and to date there has been no response.
Carole Noilhetas
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Answer from Petit-Fernand
Hello Carole, We apologize for the delay. We have just left you a voice message to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I received a damaged item (the water bottle). I wrote a complaint but was never contacted back. I would like at least a refund or if a replacement would be possible. Thank you
Massimo M.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. ? Alessio
1
/5
★☆☆☆☆
Unfortunately I couldn't try it as the labels seemed to have been thrown away between the advertising and newspapers. Very sad.
Ines M.
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Answer from Petit-Fernand
We are sorry for this problem. Please contact our customer service with more details !
1
/5
★☆☆☆☆
My order never arrived. Nobody picks up the phone
no idea what is going on
Anastasia P.
Answer from Petit-Fernand
Hi Anastasia, we called you back and left you the message. The delivery is up to 10 days. We invite you to wait until the 18th July for your labels to arrive.
1
/5
★☆☆☆☆
We still have not received our order. We have not heard from you and / or heard back from you. We placed a large order
Anthony Duval
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Answer from Petit-Fernand
Hello Anthony, We have just sent you a message to help you with the delivery of your order. Have a nice day!
1
/5
★☆☆☆☆
Alas, to date I have not received a delivery or a refund. Customer service which does not answer quickly and which proposes to me to pay again of the expenses of sending to me my commende already paid Jespère nevertheless still to receive my order to refund or my commende delivered but I doubt it strongly (order the 11/6) I will not return quickly for a new commende if no solution is offered.
Cleo Crunelle
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Answer from Petit-Fernand
Hello Cleo, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
1
/5
★☆☆☆☆
Didn't get the real one. I am very disappointed. Been waiting for 4 weeks.
Nicole R.
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Answer from Petit-Fernand
Hi Nicole, we're sorry about the delivery! Can you please confirm your address via the email we send to you?
1
/5
★☆☆☆☆
Hello, I can't evaluate because I still haven't received my labels.
Toundassomde Konombo
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Answer from Petit-Fernand
Hello Tounda, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
1
/5
★☆☆☆☆
The shipment never arrived!
Giusi D.
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Answer from Petit-Fernand
Good morning Giusi, we are sorry to hear about this anomaly is being delivered by postal services. We have contacted you to provide a solution. Have a good day ?
1
/5
★☆☆☆☆
Was never delivered
Günter K.
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Answer from Petit-Fernand
Hello Günter . We have been trying to reach you to confirm your address. Can you please confirm your address ?
1
/5
★☆☆☆☆
I've been waiting three weeks for my order. I have written emails and called them and nothing is happening. Really annoying
Mrs A.
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Answer from Petit-Fernand
We are sorry to hear that. Can you confirm your address with our customer service and we will resend your order ?
1
/5
★☆☆☆☆
Not received I am sorry but I have not received it yet. If you would be so kind.
Joana Fernanda Estrada
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Answer from Petit-Fernand
Joana, we have just sent you an email to help you quickly. Greetings 🙂
1
/5
★☆☆☆☆
I did not receive the labels in time. I had to get a refund because there was no other solution. I am very disappointed
Karima Eblés
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Answer from Petit-Fernand
Hello Karima, We have sent you an email to help you with your order. Have a nice day
1
/5
★☆☆☆☆
Buy self-adhesive labels They come off in the first wash, a shame because they were pretty.
Emmanuelle Bedee
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Answer from Petit-Fernand
Hello Emmanuelle, Sorry again about the gluing problem. We can confirm that we will be sending you back part of your order. Very nice day to you
1
/5
★☆☆☆☆
Three weeks without a reply from customer service .... when it is supposed to take 24/48 hours.
Tatiana G.
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Answer from Petit-Fernand
Hello Tatiana, We have tried to contact you by phone and we have sent you an email to help you as soon as possible. Regards
1
/5
★☆☆☆☆
Very disappointed with the product, the stickers for the pencils or pens don't really stick well, you have to tape over them, not practical, not environmentally friendly and too expensive for a product that doesn't work.
Marie
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Answer from Petit-Fernand
Hello Marie, We have sent you an email to help you quickly. Have a nice day!
1
/5
★☆☆☆☆
The stickers were faulty and weeks later still.no replacement
Mrs A.
Answer from Petit-Fernand
Hi Amanda , our apologies for the inconvenience ! We are surely sending you over the replacement !
1
/5
★☆☆☆☆
I'm sorry I would give you 0 zero the package results delivered instead I got nothing there was the phone number why you did not call me for delivery since it was a small package What happened to my labels ?n* order 300090846 paid 9 euros? But how do you work? Never to be repeated I will point this out to everyone I know Goodbye
Angela C.
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Answer from Petit-Fernand
We are sorry to hear about this non-delivery by the postal services. I have taken steps to contact you to find a solution about it. Good day Alessio
1
/5
★☆☆☆☆
I'm very disappointed with the iron-on clothing labels because in the first wash all the labels came off. I followed the instructions to the letter and they didn't stick. It's not the first time I've ordered from you.
Anais
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Answer from Petit-Fernand
Hello Anais, We have just sent you an email to help you with your latest order. Have a nice day!
1
/5
★☆☆☆☆
My order never arrived, made 1 month ago my daughter leaves in 2 days and they don't care,....
Aurelie Simon
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Answer from Petit-Fernand
Hello Aurélie, We are very sorry about this delivery problem with our carrier. We hope your order will arrive very soon this time. Good day to you
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY ORDER, I HAVE MADE A CLAIM AND, IN THE SECOND DELIVERY, THE ORDER HAS NOT ARRIVED. I EXPECT A REFUND.
Ariadna Sunyer I Blasi
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Answer from Petit-Fernand
Hi Ariadna, We confirm that your order has been returned. We apologize again for this delivery problem. Regards