/10
★★★★★
based on 126005 reviews published
★★★★★
based on 126005 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive my order.
Aurora Rubio
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Answer from Petit-Fernand
Hello Aurora, We are sorry for this delay. I just sent you an email to find a solution together. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Hello, I'm extremely disappointed and angry that the labels have rubbed off on my daughter's new clothes. It's unacceptable that labels that are supposed to be machine-safe should ruin clothes. Best regards.
Marie Balbaud
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Answer from Petit-Fernand
Hi Marie, I'm sorry to read that. Even though it's very rare, I imagine it's a production fault. We have contacted you to propose a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
Raquel Fernández
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Answer from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
1
/5
★☆☆☆☆
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
Isa B.
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Answer from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
1
/5
★☆☆☆☆
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
Mylene Bernier
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Answer from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
1
/5
★☆☆☆☆
I have not received the order nor have I heard anything about it.
Ana
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Answer from Petit-Fernand
Good morning Ana, I am sorry to read your message. If you have any problem with your order, you can contact our customer service ([email protected] or via our contact form on our website) and we will be glad to help you. Thank you for your understanding and have a great day!
1
/5
★☆☆☆☆
Unfortunately, no agreement has yet been reached. Money for ordered goods was deducted from my account on 3.6.22. Would not have been received until today. I wrote an email saying that the goods had not yet arrived, this was at the beginning of the week. Only the should be delivered in mailbox. Should ask neighbors. But definitely nothing arrived. I am very disappointed with the handling. As I had confirmed that nothing had been delivered anywhere. Then there was no reply
Frau P.
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Answer from Petit-Fernand
We regret the delivery problem. The previous email was to confirm your address. Your order will be produced again within 48 hours and sent to the post office.
1
/5
★☆☆☆☆
I placed an order, paid but nothing arrived.
Andrea M.
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Answer from Petit-Fernand
Good morning Andrea, as communicated to you in our previous exchanges we have rescheduled your order. We are still sorry for this delivery anomaly and we hope you will receive the new shipment as soon as possible. Have a good day ? Alessio
1
/5
★☆☆☆☆
Did you sell my phone number ????. I strongly suspect this because since my purchase, I have been harassed on my cell phone. I regret my purchase !!!!
Carole
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Answer from Petit-Fernand
Hello Carole, we can confirm that your telephone details have not been passed on or sold. We apologize for the inconvenience and invite you to contact us if you wish to discuss the matter further.
1
/5
★☆☆☆☆
I find the labels impractical, they don't stick well, so yes of course it says to stick on the garment label, but with the size of the labels it's difficult to do so. In short, I'm disappointed and wouldn't recommend them.
Ln
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Answer from Petit-Fernand
Hello Helene I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just contacted you by phone and email to find a solution together. Have a nice day Alessio
1
/5
★☆☆☆☆
Cheap tacky plastic stickers Not worth the £12 paid , Then I get a phone call asking my problem although stated here , when requesting a goodwill refund I'm told to send back at my own expense, so awful merchandise and awful customer service!
Carolinecaroline S.
Answer from Petit-Fernand
Hi Caroline, after the phone talk I can offer the two options. Please, see the email with more details. We are sorry about your dissatisfaction.
1
/5
★☆☆☆☆
SCAM, won with the code UHV-22-VH3VY but impossible to benefit from it, pass your way
Erika Gaudin
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Answer from Petit-Fernand
Hello Erika, We're sorry to read that the coupon code you won didn't work. We invite you to contact us by email in order to help you use this code 🙂
1
/5
★☆☆☆☆
My opinion is that you have kept the money and the labels, so you have a zero out of zero.
Carla Sofia Oliveira Da Silva
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Answer from Petit-Fernand
Hi Carla, I'm sorry you didn't end up receiving it. We sent you an email several weeks ago to help you, but we haven't heard back. Feel free to reply or contact us directly through the contact form on our website. Regards
1
/5
★☆☆☆☆
None of the iron-on labels held!
Vinciane Nolius
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Answer from Petit-Fernand
Hello Vinciane, Thank you for your time. I have just sent you an email regarding your order. Good day to you
1
/5
★☆☆☆☆
Product still not arrived weeks after order was placed.
Amy
Answer from Petit-Fernand
Hi Amy, we are very sorry about the delivery issues! Could you please confirm your address to our customer service and we will resend you the labels again on our cost.
1
/5
★☆☆☆☆
I have purchased at two times thermoadhesive labels from you, the quality compared to previous years has greatly deteriorated, i.e. labels put on as per your description after not even one wash in the washing machine the same came off. I think I will no longer buy from you I will turn to other firms that use materials of definitely higher quality than yours.
Mauro F.
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Answer from Petit-Fernand
Good morning Mauro, we are sorry to read that the labels did not meet your expectations: it may have been a defective order. We have sent you an email so that we can give you a satisfactory solution. Good day, Luigi
1
/5
★☆☆☆☆
A shame !!!!! I ordered 2 times and never received anything !!!! To flee ..
Eva Broilliard
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Answer from Petit-Fernand
Hello Eva, We have sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
My labels come off all the time. I do not recommend this product.
Adeline
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Answer from Petit-Fernand
Hello Adeline, Thank you for your feedback. We're sorry to hear that, and we've contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
I never received my order. I sent a message to customer service, no answer. Disappointed
Laure Lefeuvre
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Answer from Petit-Fernand
Hello Laure, We apologize for the delay in your delivery. Thank you again for your confidence.
1
/5
★☆☆☆☆
I had a problem with the order, wrote to customer service and received no response.
Anónimo
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Answer from Petit-Fernand
Hi Maria Belen, I'm sorry you haven't received your order yet. I just sent you an email to help you as soon as possible. Regards 🙂
1
/5
★☆☆☆☆
Order not yet received despite ordering nearly 4 weeks ago, and now I'm being asked for feedback.
Emma E.
Answer from Petit-Fernand
Dear Emma, we are very sorry that you still did not receive your order. We wrote to you an email to check the address and we will surely resend the order again on our cost.
1
/5
★☆☆☆☆
Object label, doesn't stick to the objects, which is the last straw. I read that the object had to be clean for a perfect adésions, it was the case. Disappointed, it's not even back to school yet and it doesn't fit. I'll never buy again.
Elodie Billen
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Answer from Petit-Fernand
Hi Elodie, Sorry to read this. We have contacted you by email to help you with your order. Have a nice day!
1
/5
★☆☆☆☆
I ordered the clothes labels to stick on with the iron, a disaster impossible to make them fit on any kind of fabric. It's a shame.
Hivert N
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Answer from Petit-Fernand
Hello Noemie, We have just sent you an email to help you with your latest order. Very nice day to you
1
/5
★☆☆☆☆
I haven't received my labels!
Sandra Leroux
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Answer from Petit-Fernand
Hello Sandra, We are very sorry for the delay of your order. We have just written to you by email in order to help you. Have a nice day!
1
/5
★☆☆☆☆
I placed the order 21 days ago and it has not arrived yet.
Diana
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Answer from Petit-Fernand
Hi Diana, We just sent you an email to help you with your order. We are sorry for the delay of your purchase. Regards
1
/5
★☆☆☆☆
Labels peel off too quickly
Nathalie Michiels
Translated review
Answer from Petit-Fernand
Hello Nathalie, Our apologies for this quality incident. Thank you again for being available on the phone. Have a nice day
1
/5
★☆☆☆☆
Nothing held even though I followed the instructions. Disappointed
Marie Annick
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Answer from Petit-Fernand
Hello Audrey , We apologize once again, and thank you for your availability. Have a nice day
1
/5
★☆☆☆☆
Not yet received the product after 3 weeks
Alma D'amico
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Answer from Petit-Fernand
Hello Alma, We've just sent you an email to work out a solution together. Have a nice day!
1
/5
★☆☆☆☆
The labels are useful, nice and as I expected. The only downside is that I expected them to arrive sooner. Otherwise all good ?? ??
Maria Magdalena Oliver Rotger
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Answer from Petit-Fernand
Thank you for your confidence Maria Magdalena, we hope that next time you will not be late. Best regards
1
/5
★☆☆☆☆
Disappointed did not hold on clothes even though I followed the instructions exactly
Audrey Hoefferlin
Translated review
Answer from Petit-Fernand
Hello Audrey, I have just contacted you by email in order to help you as soon as possible. I'm really sorry about this quality issue. Bonne journée