/10
★★★★★
based on 126914 reviews published
★★★★★
based on 126914 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
1st wash, all the labels came off, regardless of the backing material. And of course they don't stick anymore. I followed your instructions and my labels were holding very well before washing. I'm very disappointed and angry
Sandy Faye
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Answer from Petit-Fernand
Hi Sandy, We have just contacted you by email to help you with your latest order. Have a nice day!
1
/5
★☆☆☆☆
I am rather disappointed. The examples showed the stickers on pens. I then ordered 40 of them. Unfortunately, the stickers are much too big for normal thicker pens. I made a complaint. But never received a reply. What a shame!
Janina P.
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Answer from Petit-Fernand
We have emailed you to find out more. Can you please reply with more details so we can find out what the problem is.
1
/5
★☆☆☆☆
I did not receive the stickers for my baby's baptism.......!!!Never again .....aun I am waiting for my refund!!!!
Maite Siria
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Answer from Petit-Fernand
Good morning Mayte, We have just sent you an email to help you. I am waiting for your response, Regards
1
/5
★☆☆☆☆
Never received m outrageous order
Sarah Bardani
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Answer from Petit-Fernand
Hello Sarah, We are very sorry about this delivery problem. I have just sent you an email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Did not receive item
Sal C.
Answer from Petit-Fernand
Hi Sal, following our conversation over the phone we are going to resend you labels again to the same address. We hope you will receive them soon!
1
/5
★☆☆☆☆
I placed the order at the beginning of June, today is June 29th and the order has not arrived.
Vanessa FernÁndez Bautista
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Answer from Petit-Fernand
Hello Vanessa, We apologize for this delivery anomaly on the part of the postal services. I have just sent you an email to confirm your address and find a solution together. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I am sorry to have to give a failing grade but 2 times the order did not arrive until, by changing shipping address, we were able to retrieve the labels.... The time frame itself is long, but as a result of all these additional issues, the product arrived after more than a month when the child was already out of school.
Elisa F.
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Answer from Petit-Fernand
Good morning Elisa, we are sorry to hear about these issues with the postal service. We have done everything possible to ensure delivery of your order. We thank you for your understanding Have a good day ?
1
/5
★☆☆☆☆
I have not received my order since I ordered it to fe cha May 31, 2022. I am surprised because the first time I ordered it was very fast. I would like you to give me or find a solution.
Sara Marrero Guillamón
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Answer from Petit-Fernand
Hi Sara, Sorry to read this. I just sent you an email to find a solution together. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I did not receive my order.
Aurora Rubio
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Answer from Petit-Fernand
Hello Aurora, We are sorry for this delay. I just sent you an email to find a solution together. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Hello, I'm extremely disappointed and angry that the labels have rubbed off on my daughter's new clothes. It's unacceptable that labels that are supposed to be machine-safe should ruin clothes. Best regards.
Marie Balbaud
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Answer from Petit-Fernand
Hi Marie, I'm sorry to read that. Even though it's very rare, I imagine it's a production fault. We have contacted you to propose a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
Raquel Fernández
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Answer from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
1
/5
★☆☆☆☆
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
Isa B.
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Answer from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
1
/5
★☆☆☆☆
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
Mylene Bernier
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Answer from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
1
/5
★☆☆☆☆
I have not received the order nor have I heard anything about it.
Ana
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Answer from Petit-Fernand
Good morning Ana, I am sorry to read your message. If you have any problem with your order, you can contact our customer service ([email protected] or via our contact form on our website) and we will be glad to help you. Thank you for your understanding and have a great day!
1
/5
★☆☆☆☆
Unfortunately, no agreement has yet been reached. Money for ordered goods was deducted from my account on 3.6.22. Would not have been received until today. I wrote an email saying that the goods had not yet arrived, this was at the beginning of the week. Only the should be delivered in mailbox. Should ask neighbors. But definitely nothing arrived. I am very disappointed with the handling. As I had confirmed that nothing had been delivered anywhere. Then there was no reply
Frau P.
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Answer from Petit-Fernand
We regret the delivery problem. The previous email was to confirm your address. Your order will be produced again within 48 hours and sent to the post office.
1
/5
★☆☆☆☆
I placed an order, paid but nothing arrived.
Andrea M.
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Answer from Petit-Fernand
Good morning Andrea, as communicated to you in our previous exchanges we have rescheduled your order. We are still sorry for this delivery anomaly and we hope you will receive the new shipment as soon as possible. Have a good day ? Alessio
1
/5
★☆☆☆☆
Did you sell my phone number ????. I strongly suspect this because since my purchase, I have been harassed on my cell phone. I regret my purchase !!!!
Carole
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Answer from Petit-Fernand
Hello Carole, we can confirm that your telephone details have not been passed on or sold. We apologize for the inconvenience and invite you to contact us if you wish to discuss the matter further.
1
/5
★☆☆☆☆
I find the labels impractical, they don't stick well, so yes of course it says to stick on the garment label, but with the size of the labels it's difficult to do so. In short, I'm disappointed and wouldn't recommend them.
Ln
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Answer from Petit-Fernand
Hello Helene I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just contacted you by phone and email to find a solution together. Have a nice day Alessio
1
/5
★☆☆☆☆
Cheap tacky plastic stickers Not worth the £12 paid , Then I get a phone call asking my problem although stated here , when requesting a goodwill refund I'm told to send back at my own expense, so awful merchandise and awful customer service!
Carolinecaroline S.
Answer from Petit-Fernand
Hi Caroline, after the phone talk I can offer the two options. Please, see the email with more details. We are sorry about your dissatisfaction.
1
/5
★☆☆☆☆
SCAM, won with the code UHV-22-VH3VY but impossible to benefit from it, pass your way
Erika Gaudin
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Answer from Petit-Fernand
Hello Erika, We're sorry to read that the coupon code you won didn't work. We invite you to contact us by email in order to help you use this code 🙂
1
/5
★☆☆☆☆
My opinion is that you have kept the money and the labels, so you have a zero out of zero.
Carla Sofia Oliveira Da Silva
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Answer from Petit-Fernand
Hi Carla, I'm sorry you didn't end up receiving it. We sent you an email several weeks ago to help you, but we haven't heard back. Feel free to reply or contact us directly through the contact form on our website. Regards
1
/5
★☆☆☆☆
None of the iron-on labels held!
Vinciane Nolius
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Answer from Petit-Fernand
Hello Vinciane, Thank you for your time. I have just sent you an email regarding your order. Good day to you
1
/5
★☆☆☆☆
Product still not arrived weeks after order was placed.
Amy
Answer from Petit-Fernand
Hi Amy, we are very sorry about the delivery issues! Could you please confirm your address to our customer service and we will resend you the labels again on our cost.
1
/5
★☆☆☆☆
I have purchased at two times thermoadhesive labels from you, the quality compared to previous years has greatly deteriorated, i.e. labels put on as per your description after not even one wash in the washing machine the same came off. I think I will no longer buy from you I will turn to other firms that use materials of definitely higher quality than yours.
Mauro F.
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Answer from Petit-Fernand
Good morning Mauro, we are sorry to read that the labels did not meet your expectations: it may have been a defective order. We have sent you an email so that we can give you a satisfactory solution. Good day, Luigi
1
/5
★☆☆☆☆
A shame !!!!! I ordered 2 times and never received anything !!!! To flee ..
Eva Broilliard
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Answer from Petit-Fernand
Hello Eva, We have sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
My labels come off all the time. I do not recommend this product.
Adeline
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Answer from Petit-Fernand
Hello Adeline, Thank you for your feedback. We're sorry to hear that, and we've contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
I never received my order. I sent a message to customer service, no answer. Disappointed
Laure Lefeuvre
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Answer from Petit-Fernand
Hello Laure, We apologize for the delay in your delivery. Thank you again for your confidence.
1
/5
★☆☆☆☆
I had a problem with the order, wrote to customer service and received no response.
Anónimo
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Answer from Petit-Fernand
Hi Maria Belen, I'm sorry you haven't received your order yet. I just sent you an email to help you as soon as possible. Regards 🙂
1
/5
★☆☆☆☆
Order not yet received despite ordering nearly 4 weeks ago, and now I'm being asked for feedback.
Emma E.
Answer from Petit-Fernand
Dear Emma, we are very sorry that you still did not receive your order. We wrote to you an email to check the address and we will surely resend the order again on our cost.
1
/5
★☆☆☆☆
Object label, doesn't stick to the objects, which is the last straw. I read that the object had to be clean for a perfect adésions, it was the case. Disappointed, it's not even back to school yet and it doesn't fit. I'll never buy again.
Elodie Billen
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Answer from Petit-Fernand
Hi Elodie, Sorry to read this. We have contacted you by email to help you with your order. Have a nice day!