/10
★★★★★
based on 125978 reviews published
★★★★★
based on 125978 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I purchased a thermal water bottle. The cap chipped on the first fall. I expected something more durable, since the product is designed for even preschool children.
Ernesta
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations. We hope to have a way to regain your trust soon. For any clarification, please feel free to write to us at [email protected] Sincerely?, Alessio
2
/5
★★☆☆☆
I ordered some caps for personalized thermal bottles, on the first order the lids were deformed and couldn't be closed, on the second they broke when I slid them on the table.
Alexandra Mestereaga
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Labels wash off
Morgane Louage
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The labels are very good but they take too long to arrive, in fact they arrived to me when I no longer needed them.
Vanessa Fernandez
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Answer from Petit-Fernand
Vanessa, Thank you for your message and order with Petit Fernand. I apologize for the delay. Have a nice day, Bea
2
/5
★★☆☆☆
Disappointed It doesn't hold well and comes off in the first wash! Would not recommend
Sandrine Ducastel
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Unfortunately very long delivery times and the design looked more appealing in the selection than the stickers that arrived
Natalie
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Answer from Petit-Fernand
We are sorry to hear that our product did not meet your expectations. We can offer you free labels with a different design of your choice.
3
/5
★★★☆☆
Delivery times were not respected. It took me almost two weeks to receive my labels.
Amel Hafirassou
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
I placed the order on September 1st and today, the 24th, I have not received it yet. I urgently need the labels and I am already thinking of a plan B. A pity because I have been buying for several years and this has never happened to me before.
Belen Aliaga
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
The products are very nice and well made but the delivery is eternal and it takes too many days to get them. They should have other faster shipping system otherwise it takes away the desire to repurchase.
Claudia C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
It looked really good, so I ordered 90 thermo-adhesive labels. But after 4 washes, I already had about ten labels that had come off. I did follow the instructions on how to stick them on, but too bad.
Sandy
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Answer from Petit-Fernand
hello Sandy, I'm really sorry you're having trouble with your labels? I would like to send you an email so that we can find a solution together. Have a nice day! Sarah
2
/5
★★☆☆☆
Takes a long time to arrive
Paola Garey
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
Abusive shipping costs and slow delivery The material is of very good quality and withstands washing perfectly.
Mateu
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Hello, I am sorry to put this rating, the labels are very nice but I was surprised by the shipping time. In my case I placed the order on 1/9 and received it around 17/9, when the schools had already started and I had to find a Plan B for myself. Surprisingly the letter did not arrive in a package but by ordinary letter to my home address. In my opinion these delivery times are not very competitive considering that the competition arrives in 48h (e.g. stikets). Thank you very much and I hope that in the future the shipping time will be shortened a little bit. Salidodr
Belén
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
The shipment took almost 10 working days, nothing exceptional, as it is indicated on the website, but there was no tracking number or anything. I think it is a normal postal package and I do not know what would happen if the goods are lost. I think it is preferable to add the option of charging something more to the customer but be able to have a tracking number. On the other hand the product. The object stickers are fine, they hold up well. The labels on the clothes I ironed them according to instructions and several of them have already been lost along the way and I had to put them back on.... My experience has not been very gratifying. I was encouraged to buy because I had heard good reviews, but the truth is that I do not think I will buy again on this website.
Andrea Ariznavarreta
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Second purchase quite disappointing. While the adhesive labels for objects are perfect, colorful, easy to peel off and apply, with strong grip so much so that they do not come off even after repeated washes in the dishwasher (ed. cups, water bottles etc.), the labels for clothes, either adhesive or iron-on, are far from satisfactory. The former adhere well but already come off after 2-3 washes in the washing machine; the latter, those to be applied with iron, are really insufficient. Apart from the fact that 12 seconds are not enough but it takes 20 seconds, they still come off at the first wash, really of little use. I highly recommend all the adhesive labels especially for objects, but definitely not the ones for clothes.
Ilaria M.
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Answer from Petit-Fernand
Dear customer, We regret the unpleasant experience you had with our products, I assure you we do our best to ensure excellent quality for our customers, and the products are tested several times before we put them on sale. For clothing labels, have you tried thermoadhesive ones? they are the most recommended for clothing. Best regards, Laura
2
/5
★★☆☆☆
Labels still not arrived after 15 days!!!
Ele
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
2
/5
★★☆☆☆
Good products but very long shipping time 10 days is definitely exaggerated, on the site they talked about 2/3 days
Riccardo Z.
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Answer from Petit-Fernand
Dear customer, Thank you for contacting us, Product fabrication is done in a maximum of 48 hours, which means your order was shipped 2 days after payment. As for the delivery time, as reported in the email you received, it is 10 working days. Best Regards, Laura
3
/5
★★★☆☆
Everything perfect but long waiting time
Federica
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
With large font you write in 48 hours ready and shipping still +10 days, you must also then write in addition
Marina H.
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Answer from Petit-Fernand
We promise that the customized products will be produced and posted within 48 hours. The delivery time depends on Deutsche Post.
3
/5
★★★☆☆
Good product quality price, bad shipping service (ordered early in the month arrived after 25 days), service almost non-existent or cmq unclear and helpful
Francesco
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Answer from Petit-Fernand
Dear Francis, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
Les produits sont vraiment top et de très belles qualités. Mais la livraison est beaucoup trop longue, donc moins 2 étoiles juste pour la livraison, car les produits sont de très hautes qualités ca mérite 3 étoiles juste pour les produits.
M. M.
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Answer from Petit-Fernand
Bonjour Marie, Merci d'avoir acheté chez nous, nous sommes ravis. Nous sommes désolés pour les délais de livraison Veuillez accepter nos sincères excuses. Cordialement , Alessio
2
/5
★★☆☆☆
Order arrived very late (3 weeks) when it should have arrived by priority mail in 2 days.
Jennifer Laury
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Answer from Petit-Fernand
Hello, ... We are sorry for the delivery time. That's not normal, but our manufacturing lead times have always been 48 hours (not 48 hours delivery). Please accept our sincere apologies. Thank you for your understanding. ?Beautiful day?.? Alessio
2
/5
★★☆☆☆
I ordered some labels for my son's clothes and I am still waiting to receive them when they indicate that it takes 10 working days. I sent an email to find out the status of my order and until today (09/23/21) they have not contacted me.... I am quite disappointed, as I had the feeling that they were a serious and reliable company.
Psm
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Answer from Petit-Fernand
Pia, Thank you for your message and order with Petit Fernand. Did you receive your order with the second shipment? I am waiting and I wish you a happy day, Bea
3
/5
★★★☆☆
They took much longer than they promised and the customer service was very bad.
Maria
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Answer from Petit-Fernand
Hi Maria, I am sorry to hear about what happened. I am glad to hear that you have received your order. Have a nice day, Bea
3
/5
★★★☆☆
My order is faulty
Yvanaelle Lucarini
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Self-adhesive labels for objects are really great. But iron-on labels aren't what they used to be. They sometimes come off even after a single wash. When I first ordered them, they melted perfectly into the fabric and didn't peel off. With the last two orders, the quality is no longer there: they come right off the ribs, whatever the type of fabric! I go to the competition for iron-on, but not for self-adhesive.
Emilie
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Product not arrived!!!
Nicolae M.
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Answer from Petit-Fernand
Dearest, We are sorry for the unpleasant experience you had with us, I invite you to contact us by email at the following address : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Best regards, Laura
2
/5
★★☆☆☆
To date I have not received my order yet,tomorrow last day available. Hopefully it will arrive.
Roda
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
3
/5
★★★☆☆
A bit complicated to finalize,but they were free labels,so it's still nice,the labels were sent on september 6th and didn't arrive until the 23rd.
Roman
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Answer from Petit-Fernand
Hello,? We apologize for the delay in delivery. Please accept our sincere apologies? Thank you for your understanding. Have a nice day...Alessio
2
/5
★★☆☆☆
In the end, the order arrived a few days late.
Da
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Answer from Petit-Fernand
Thank you for your message. I am glad to hear that your order has been successfully delivered. Have a nice day, Bea