/10
★★★★★
based on 126795 reviews published
★★★★★
based on 126795 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I put it on my children's clothes, washed it and it's all coming out. I applied it as they are talking and it's coming out ??
Elizangela V.
Answer from Petit-Fernand
Elizangela, We sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio
3
/5
★★★☆☆
Long delivery time!
Rozina H.
Answer from Petit-Fernand
Thank you for your feedback, and for shopping with us. We are sorry for the delivery times Please accept our sincere apologies. Have a good day ?, Alessio
3
/5
★★★☆☆
Labels are always nice, but I would shorten the delivery time.
Carolina G.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry about the delivery time. We hope to have a way to regain your trust soon. Best regards ?, Alessio
2
/5
★★☆☆☆
Arrived very late responses to emails derisory no tracking for the package and they always blame it on the post office
Chiara P.
Translated review
Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
2
/5
★★☆☆☆
Very very slow delivery, they take the same time as from China.
Alvaro
Translated review
Answer from Petit-Fernand
Alvaro, Thank you for your order and I am really sorry that it arrived late. I hope you like the products. Have a nice day, Bea
2
/5
★★☆☆☆
Self-adhesive garment labels don't stand up to machine washing and come off. It's expensive for bits of stuff that end up polluting and clogging the washing machine !!!!!
Claire G
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
2
/5
★★☆☆☆
Pretty but they took forever to arrive
Federica V.
Translated review
Answer from Petit-Fernand
Dear Federica, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Cute but the thermo stickers have already come off after one day of kindergarten. thought it would last longer,better a stamp or marker.
Lara R.
Translated review
Answer from Petit-Fernand
Dear Lara, We are sorry to hear that the product did not live up to your expectations. We hope to have a way to regain your trust soon. For any clarification, please feel free to write to us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
Labels ok at the moment, but I have yet to do washes and see if they really hold up. Biblical delivery time that doesn't match what they say.
Camilla
Translated review
Answer from Petit-Fernand
Good morning Camilla, We are sorry for the delivery timing Please accept our sincere apologies. Best Regards ?, Alessio
3
/5
★★★☆☆
I can not say much, it is still early, I have only put a couple of stickers on my daughter's clothes. The attention from petit fernand have been of 10 but the time to deliver the shipment has taken a lot of time.
Andrea
Translated review
Answer from Petit-Fernand
Andrea, Thank you for your order and I am sorry for the delivery time. I hope you like the labels. Have a nice day, Bea
3
/5
★★★☆☆
I had to wait a long time before I received them
Debora M.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Order shipped on 04/09, apparently lost by the carrier, I was offered to reship my order after confirming my delivery address at least twice and still no order to date.
Julien
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
2
/5
★★☆☆☆
The order has not arrived, I hope customer care (answering emails) will solve the problem.
Erica M.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
Nothing wrong with the labels! They're top-notch! However, this year I bought a water bottle for my daughter. The cap is much too difficult to open. She's 5 1/2 and can't open it because the notch is too pronounced. It also broke on the first try (the front cap), and in the end, it was lost because it doesn't stay on its hinge...
Sophie M
Translated review
Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Update: After several email reminders, customer service finally got back to me and proposed a solution. So the labels have arrived, but waiting 45 days for trivial labels without even the ability to track the shipment seems excessive to me nowadays. Especially considering the countless alternatives on the web. So I certainly will not repeat the purchase.
Ettina
Translated review
Answer from Petit-Fernand
Dear Ettina, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
The not too positive review is not about the very nice and serious site. But on the flask not very durable .
Silvia B.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations. We hope to have a way to regain your trust soon. For any clarification, please feel free to write to us at [email protected] Sincerely?, Alessio
3
/5
★★★☆☆
I have not received the order. It was placed on September 1st. Edit: arrived in early October. They are nice
Mireia Hernández
Translated review
Answer from Petit-Fernand
Hello Mireia, Have you ever not sent any message? Searching with your email I can't find anything. Could you write me to [email protected] so we can find a solution? I look forward to hearing from you, Bea
3
/5
★★★☆☆
I purchased a thermal water bottle. The cap chipped on the first fall. I expected something more durable, since the product is designed for even preschool children.
Ernesta
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations. We hope to have a way to regain your trust soon. For any clarification, please feel free to write to us at [email protected] Sincerely?, Alessio
2
/5
★★☆☆☆
I ordered some caps for personalized thermal bottles, on the first order the lids were deformed and couldn't be closed, on the second they broke when I slid them on the table.
Alexandra Mestereaga
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Labels wash off
Morgane Louage
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The labels are very good but they take too long to arrive, in fact they arrived to me when I no longer needed them.
Vanessa Fernandez
Translated review
Answer from Petit-Fernand
Vanessa, Thank you for your message and order with Petit Fernand. I apologize for the delay. Have a nice day, Bea
2
/5
★★☆☆☆
Disappointed It doesn't hold well and comes off in the first wash! Would not recommend
Sandrine Ducastel
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Unfortunately very long delivery times and the design looked more appealing in the selection than the stickers that arrived
Natalie
Translated review
Answer from Petit-Fernand
We are sorry to hear that our product did not meet your expectations. We can offer you free labels with a different design of your choice.
3
/5
★★★☆☆
Delivery times were not respected. It took me almost two weeks to receive my labels.
Amel Hafirassou
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
I placed the order on September 1st and today, the 24th, I have not received it yet. I urgently need the labels and I am already thinking of a plan B. A pity because I have been buying for several years and this has never happened to me before.
Belen Aliaga
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
The products are very nice and well made but the delivery is eternal and it takes too many days to get them. They should have other faster shipping system otherwise it takes away the desire to repurchase.
Claudia C.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
It looked really good, so I ordered 90 thermo-adhesive labels. But after 4 washes, I already had about ten labels that had come off. I did follow the instructions on how to stick them on, but too bad.
Sandy
Translated review
Answer from Petit-Fernand
hello Sandy, I'm really sorry you're having trouble with your labels? I would like to send you an email so that we can find a solution together. Have a nice day! Sarah
2
/5
★★☆☆☆
Takes a long time to arrive
Paola Garey
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
Abusive shipping costs and slow delivery The material is of very good quality and withstands washing perfectly.
Mateu
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Hello, I am sorry to put this rating, the labels are very nice but I was surprised by the shipping time. In my case I placed the order on 1/9 and received it around 17/9, when the schools had already started and I had to find a Plan B for myself. Surprisingly the letter did not arrive in a package but by ordinary letter to my home address. In my opinion these delivery times are not very competitive considering that the competition arrives in 48h (e.g. stikets). Thank you very much and I hope that in the future the shipping time will be shortened a little bit. Salidodr
Belén
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen