/10
★★★★★
based on 129632 reviews published
★★★★★
based on 129632 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Stickers peel off
Irene Martínez Cabestrero
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Answer from Petit-Fernand
Hi Irene, I am sorry to hear that you have had problems with the labels. Could you please send us an email to [email protected] so we can send you new labels? I look forward to hearing from you and wish you a happy day, Bea.
3
/5
★★★☆☆
Too long to receive the order, some labels are not well cut and can not be peeled off and for my taste too big, I would have preferred more and smaller 6.
Mara
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Answer from Petit-Fernand
Hi Mara, I apologize for the inconvenience. Normally on our website the dimensions are written. There are several types of labels. As for the defective ones, could you please send us a message to [email protected] so we can send you new labels? I look forward to hearing from you and I wish you a good day, Bea
3
/5
★★★☆☆
The product is very good,much better than in other online stores,but the shipping took a long time.I needed the stickers for the beginning of school and they took more than a month,so they were of no use to me because I had to buy other ones.
Víctor Mendiola Cantos
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Answer from Petit-Fernand
Victor, Thank you for your message and orders with Petit Fernand. I am glad to hear that you like the products. I apologize for the delay. Have a nice day, Bea
3
/5
★★★☆☆
I have been buying from Petit-Fernand for several years and I was very happy with the stickers I bought. This year I can't say the same as I ordered stickers for school books and hot stickers for clothes and I only received the hot stickers after a month.
Carmen
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Answer from Petit-Fernand
Hi Carmen, I am very sorry for what happened. It is not normal that your order arrived incomplete. Could you send me an email to [email protected] so we can find a solution? Either a reshipment or a refund, whatever you prefer. I am waiting and I wish you a happy day, Bea.
3
/5
★★★☆☆
The self-adhesive labels on the snack box come off after only a few washes... Only one of the many iron-on labels I put on my clothes. Otherwise, the design is very nice and so is the look. But I'm worried about how they'll hold up!
Justine
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Washing performance is not great, especially on the edges, which come unstuck.
Tc
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels, like self-adhesive labels for objects, must withstand machine washing and drying perfectly. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The gourd I received is missing a gasket, I sent an email to customer service and there's still no reply.
Charlène
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Stickers fine. They took a long time to arrive.
Clara
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Answer from Petit-Fernand
Clara, Thank you very much. I apologize for the delay. Have a nice day, Bea
2
/5
★★☆☆☆
Good morning, unfortunately, this is the second time I have bought thermoadhesive labels that keep coming off. I am very sorry, because I have always used your products even with my older daughter, and on her clothes they remained attached x 7 years. Now I don't know if the quality of the materials used has changed in the meantime. Thank you. Regards
Monica C.
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Answer from Petit-Fernand
Dear Monica, I am sure this is a defective order: our thermoadhesive labels are extremely durable. I will leave you our email [email protected] so that we can provide you with careful assistance and find a solution . Luigi
2
/5
★★☆☆☆
The product arrives and is well made, but communication with the seller is simply nonexistent. I would recommend working (a lot) on the customer-supplier relationship
Davide
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Answer from Petit-Fernand
Good morning, we take note of your suggestion and will take it into account in our business plans.We are continuously working to improve customer satisfaction and the services available to them. Thank you anyway for your appreciation of our products. We hope to see you on our site again soon. Luigi
2
/5
★★☆☆☆
I have always had a great time but this time I did not receive my order that I needed for the start of school. I pointed this out but no one called me back. However, the labels are very nice.
Simona
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
3
/5
★★★☆☆
Thermoadhesive labels for clothing peel off very badly in the new format they have been put in, it was much better when they were on plastic paper.
Carmen Cabrejas
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Answer from Petit-Fernand
Hello Carmen, I am sorry you had difficulties with the thermos. Do not hesitate to contact us by email at [email protected] to resend them to you. I look forward to hearing from you and wish you a good day, Bea.
2
/5
★★☆☆☆
The product is good but it took almost a month to get them and I needed them for the start of school.
Francesca S.
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Answer from Petit-Fernand
Good morning, we take note of your suggestion, we will take it into account to improve customer satisfaction and the services available to them. However, thank you for your appreciation of our products. We hope to see you on our site again soon. Luigi
3
/5
★★★☆☆
The labels are sent by regular mail without a tracking DI number and you have to be lucky to receive them in quite a long time. At the same time The customer service to contact,kind and operative.
Maria C.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
3
/5
★★★☆☆
On the quality of the products there is no question: perfect labels! But it is absurd that the shipping, although free, is only by priority mail, therefore untraceable and that therefore to me the envelope arrived after 2 weeks, with the fear that it was lost I would have gladly paid a courier shipment ( on the other hand my order exceeded 50!) as all online sellers do by now.
Paola
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Answer from Petit-Fernand
Dear Francesca, We take note of your suggestion and will take it into account to improve our services toward customers and their satisfaction. However, we are always available to provide information and assistance via email to [email protected] . Louis
3
/5
★★★☆☆
I hope my order will arrive soon. Unfortunately, I haven't had a chance to give an evaluation of my order yet. But from the photos, the products are very beautiful and original.
Rosi C.
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Answer from Petit-Fernand
Hello, thank you for your appreciation of our products-we are continually working to make them better and more beautiful.? I hope you received your order, otherwise we can be reached at [email protected]. Louis
3
/5
★★★☆☆
Labels arrived nearly a week after ordering. Missed my daughter's first day of school - so a waste of money.
Ak
Answer from Petit-Fernand
Thank you for your feedback, and for shopping with us. We are sorry for the delivery times Please accept our sincere apologies. Have a good day ?, Alessio
2
/5
★★☆☆☆
I put it on my children's clothes, washed it and it's all coming out. I applied it as they are talking and it's coming out ??
Elizangela V.
Answer from Petit-Fernand
Elizangela, We sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio
3
/5
★★★☆☆
Long delivery time!
Rozina H.
Answer from Petit-Fernand
Thank you for your feedback, and for shopping with us. We are sorry for the delivery times Please accept our sincere apologies. Have a good day ?, Alessio
3
/5
★★★☆☆
Labels are always nice, but I would shorten the delivery time.
Carolina G.
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Answer from Petit-Fernand
Dear customer, We are sorry about the delivery time. We hope to have a way to regain your trust soon. Best regards ?, Alessio
2
/5
★★☆☆☆
Arrived very late responses to emails derisory no tracking for the package and they always blame it on the post office
Chiara P.
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
2
/5
★★☆☆☆
Very very slow delivery, they take the same time as from China.
Alvaro
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Answer from Petit-Fernand
Alvaro, Thank you for your order and I am really sorry that it arrived late. I hope you like the products. Have a nice day, Bea
2
/5
★★☆☆☆
Self-adhesive garment labels don't stand up to machine washing and come off. It's expensive for bits of stuff that end up polluting and clogging the washing machine !!!!!
Claire G
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
2
/5
★★☆☆☆
Pretty but they took forever to arrive
Federica V.
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Answer from Petit-Fernand
Dear Federica, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Cute but the thermo stickers have already come off after one day of kindergarten. thought it would last longer,better a stamp or marker.
Lara R.
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Answer from Petit-Fernand
Dear Lara, We are sorry to hear that the product did not live up to your expectations. We hope to have a way to regain your trust soon. For any clarification, please feel free to write to us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
Labels ok at the moment, but I have yet to do washes and see if they really hold up. Biblical delivery time that doesn't match what they say.
Camilla
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Answer from Petit-Fernand
Good morning Camilla, We are sorry for the delivery timing Please accept our sincere apologies. Best Regards ?, Alessio
3
/5
★★★☆☆
I can not say much, it is still early, I have only put a couple of stickers on my daughter's clothes. The attention from petit fernand have been of 10 but the time to deliver the shipment has taken a lot of time.
Andrea
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Answer from Petit-Fernand
Andrea, Thank you for your order and I am sorry for the delivery time. I hope you like the labels. Have a nice day, Bea
3
/5
★★★☆☆
I had to wait a long time before I received them
Debora M.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Order shipped on 04/09, apparently lost by the carrier, I was offered to reship my order after confirming my delivery address at least twice and still no order to date.
Julien
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
2
/5
★★☆☆☆
The order has not arrived, I hope customer care (answering emails) will solve the problem.
Erica M.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio