/10
★★★★★
based on 125978 reviews published
★★★★★
based on 125978 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The shipping is lousy, either it doesn't arrive, or it arrives very late. It has happened to me on the two occasions that I have placed an order.
Susana De La Red Del Rio
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
I didn't receive my order, when I chased it, I was told that as 10 days had passed it was considered lost in the post. I was promised that a replacement order would be manufactured and despatched, within a few days. I'm still waiting for my order and am being spammed with emails to write a review on trust pilot. So, based on my experience so far, I can only mark 1 star for the response I received saying they would replace the order. If I do ever receive my order I will let you know. The products sound lovely but I've yet to see them to verify. I don't like leaving negative reviews so I'm sorry to have to do this. Update - my labels arrived this morning, second request but they are here, they are posted from France ???? so this explains the delay perhaps. They look really cute, I will be able to label things now and see how they perform.
Amanda C.
Answer from Petit-Fernand
Hi, we are sorry you didn't receive your order and we hope you receive your replacement labels soon. Have a good day!
3
/5
★★★☆☆
September 2 order: not received to date 23/09/21 Received after reminder and new order sent! Better late than never?
J T
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
3
/5
★★★☆☆
I ordered an "airplane" logo. There's no logo and yet the name isn't centered on the label. The logo is transparent lol
Saniye Duran
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Answer from Petit-Fernand
Hello, some of your labels don't have an image, probably because the illustration you chose wasn't compatible with the background color you chose. However, if you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Thank you for your understanding. Alessio
3
/5
★★★☆☆
This year, the sticky labels are coming off, sometimes even before the first wash. As a result, I had to sew them all up and simply write my son's name on them. A bit disappointed to have spent twenty euros on it.
Julia Tinoco
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
2
/5
★★☆☆☆
The stickers are very nice and of very good quality, but I placed the order on September 1st and it arrived on September 22nd with no response during that time.
Jhon B
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
I have always been satisfied but in this order I did not receive the paper to place between the plate and the label and also the labels do not peel off well.
María Trinidad Molina Gil
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Shipping time supposedly 24-48h and the reality was 2 weeks. Otherwise all good
Lucia
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
Lovely labels but after the 1st wash some are already fading. I hope it's just a misuse on my part on some clothes.
Anne-laure
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Good product Long delivery time
Angela P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
3
/5
★★★☆☆
The quality of the labels is good, we like them very much. But the delivery time is a bit too long, and then no tracking.
Marina U.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
3
/5
★★★☆☆
The water bottle is beautiful, too bad the cap is defective and will not close except by applying pressure with the full weight of an adult. I asked almost a week ago for a replacement cap but received no response. I had to scratch the inside surface of the lid with a knife in order to get it to close
Erica B.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
3
/5
★★★☆☆
Rather fast shipping.
Vm
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Answer from Petit-Fernand
Hello, Thank you very much for your very important feedback. Have a nice day and see you soon! ? Alessio
2
/5
★★☆☆☆
It did not arrive within 2-3 business days as the advertisement says. Only after making payment it states that it could take up to 10 days. Very disappointed because I could not paste the labels, the sole had already started and I had already delivered all the material. Delivery time is very important you cannot state 3 days and put 10 days is a fraud.
Caterina F.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, but I would like to point out that the fabrfication of products is done in a maximum of 48 hours, which means that your order was shipped 2 days after payment. As for the delivery time, as reported in the email you received, it is 10 working days. Please accept our sincere apologies for this misunderstanding. Sincerely, Laura
3
/5
★★★☆☆
The labels are very good but a little slow delivery compared to the order . Two weeksw almost ...
Silvia P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
3
/5
★★★☆☆
I'm very satisfied, I liked it too much and I'm going to get some more, it's too practical, the only thing that bothered me was the time, it took too long. He told me 48 hours.
Leila Daniels
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Answer from Petit-Fernand
Hello Leila, Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have implemented express delivery, however our manufacturing times have always been 48h (and not 48h delivery) Hoping that you are satisfied with your order. Please do not hesitate to contact us at [email protected]. Good day, Alessio
3
/5
★★★☆☆
After only a few days of use, the designs and name on the water bottle are already peeling off!!!
Anna
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order, I assure you that we do our best to ensure excellent quality for our customers. I invite you to contact us by email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Best regards, Laura
3
/5
★★★☆☆
The labels do not come off easily from the original cardboard.
Gaetana G.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, We hope to have a way to regain your trust soon. For any clarification, please feel free to write to us at [email protected] Sincerely?, Alessio
3
/5
★★★☆☆
The adhesive labels for clothes are fine, the thermo adhesive labels are fine too, but the material ones broke when I took them off (I did it carefully).
Sabrina
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
I would have given it 5 because the labels are super good in quality and presentation. The lousy thing is the sales service and the time they take to send the orders. That's why my rating.
Silvia Morales
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Hello I received my order twice, one day apart, and I didn't like it very much. However, I recognize the quality of Cmon étiquette's products and I am satisfied.
Gilles Dantin
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Answer from Petit-Fernand
Hello, We are sorry for what happened. Please accept our sincere apologies. Thank you for your understanding. Have a nice day...Alessio
2
/5
★★☆☆☆
Order incomplete.
Manel Hadroug
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your order in full. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
I think it needs to change some things because the stickers are beautiful but the shipping and customer service is not very good.
Jessica
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
The only bad thing is the time it takes if you buy canteen, lunch box take much longer than if you buy only the labels.
Inma García Martínez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Having put the labels on clothes after a wash, this one is already peeling off, unfortunately.
Marie Jean
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
2
/5
★★☆☆☆
I placed an order, the 'wrong order arrived. I sent an email to point out and received no response.
Evamaria M.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
3
/5
★★★☆☆
The labels themselves are very nice, but the waiting time to receive them is really long and unfortunately my iron-on labels come off because I don't have a temperature regulator on my iron.
Adeline Dubar
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Answer from Petit-Fernand
Hello,? We apologize for the delay in delivery. We are sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels, like self-adhesive labels for objects, must withstand machine washing and drying perfectly. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Very disappointed, the self-adhesive labels for the clothes come off in the wash (at 40°)... I absolutely do not recommend!
Sophie
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that self-adhesive labels should be perfectly resistant to machine washing and drying. If you have not already sent a message to customer service, please contact us by email: [email protected], so that we can suggest a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The label doesn't stick, it comes off after the 1st wash. Despite compliance with the instructions for fitting
Alexandra Hanin
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
3
/5
★★★☆☆
The delivery time nn was met and although I tried to know the causes, sending emails, I had no explanation about it. To date, the goods have not been delivered to me.
Alessia G.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura