9.1/10
★★★★★
based on 137006 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I have not yet received the labels ordered on 05.09.2021 order no. #3000856963

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Francesca P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
1 /5
★☆☆☆☆

Deçu.jz n'ai pas reçu la commande

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Darine Loujaïne
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1 /5
★☆☆☆☆

I had a problem with the text that was written on the stickers and I did not like the after-sales service that I had to give me a solution.

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Ines
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Answer from Petit-Fernand
Hi Ines, I am sorry to hear about what happened. My colleague Maria told you that everything is done automatically. As they are personalized products, we do not change anything. What customers put at the time of ordering is what comes out on the labels. And unfortunately we were not able to manufacture other labels.... I am very sorry. Have a nice day, Bea
1 /5
★☆☆☆☆

I placed the order For the label on the first of September Today is September 23 and I still haven't received anything

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Raffaelaraffaela C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
1 /5
★☆☆☆☆

Goods NEVER received INADMISSIBLE

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Sabrina Khater
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1 /5
★☆☆☆☆

Very long delivery time and after 15 days after ordering the goods still did not arrive! I asked for a refund of the full amount and after 1 week after the request no one gave me feedback

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Maria C.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I followed the directions to put the labels. As the iron at 200 ° and wait 2min. Put the protective paper and do not put it to wash until more than 24 h and the stickers have almost all fallen off. And the others are about to fall off.

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Maira Katia Martínez Luna
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1 /5
★☆☆☆☆

My order nunxa has never arrived t after numerous emails no javen masa poe fix it and solucionarmelo. Ina complete estada, very unhappy.

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Marta Núñez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

Hello, I still have not received my order for 3 weeks, so this is not normal, whereas previously I received them in 48 hours.

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Amélie
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1 /5
★☆☆☆☆

Good morning, I have to evaluate an order that has never arrived at its destination after almost a month and the worst of all is that nobody attends you, they only send you an email that supposedly informs you where the phantom package is. Since they have not been able to send me a new order (even if only as a courtesy) they should at least give me back what I paid for some labels that never arrived. Best regards.

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Almudena Ruiz
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

Good morning, the service has been terrible, what's more, I still haven't received the order I placed with you. I have sent 2 emails asking for explanations of the delay, one of them you have answered me in French and I have not been able to understand it and the other one I have no answer yet. I would like to be refunded the 9 euros because after almost a month waiting for the shipment I have not received it. So my rating is the minimum allowed and in the future I will order labels with another company, not yours.

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Cristina Jimenez Sanchez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1 /5
★☆☆☆☆

I still haven't received my order and after contacting your website I still don't get an answer. Very disappointed!

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Maria M.
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

I have not received the order, I send email and they don't even answer me, but they are very attentive to collect the money.

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Sheila López Martinez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

Order has not arrived

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Viviana Diaz
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

The order arrived very late and when I called the customer service number it was never connected.

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Ainhoa Mateos
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1 /5
★☆☆☆☆

I didn't receive my order

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William Ancinon
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

The order took so long to arrive that by the time I got it, the course had already started and I had to buy the labels in another store. On top of that, when it arrives they are not even a big deal...

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Cc
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1 /5
★☆☆☆☆

I placed 2 orders at the beginning of September. It is now the 23/09 and I still have not received my order. I have also sent a complaints email with no response. Very disappointed

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Jihade Touhami
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1 /5
★☆☆☆☆

Not recommended at all. It has been three weeks now and I have not received my order.

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Laliherb
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

I have been waiting 23 days, it is impossible to talk to customer service, they give you a pager that is useless.

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Sonia Perez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1 /5
★☆☆☆☆

The order never arrived

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Alessandra C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
1 /5
★☆☆☆☆

I put one star because they do not give the possibility of putting 0, it is a shame that placing the order on August 26 to this day September 23 I have not received the products. it is totally understandable that they may have some logistical problem but to claim my order three weeks later can not tell me to wait and that I did not saturate the mail after sending only two emails asking. I sent another one and they have not answered me. Zero professionalism ?

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Valle B
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

I would have given a better review if I had received the order

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Annalisa C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1 /5
★☆☆☆☆

Paid is never received NOTHING!!!!!!!!!

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Francesca F.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1 /5
★☆☆☆☆

I placed the order a good 15 days ago nothing has arrived! I feel like I am being taken for a ride!

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M C.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Order placed on 10/09 indicating delivery time in the 3 days (although there is a note deferring any responsibility on timing to the courier). As of 23/09 Order still not received and not responding to either email or via social media chat

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Laura B.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

ORDER PLACED ON 03/09 , AS OF TODAY 23/09 THEY STILL HAVE NOT ARRIVED AND I DON'T HAVE AN ANSWER AS TO WHERE THEY ARE

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Clementina L.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I received the labels with the wrong name, immediately wrote to customer service but after 5 days still no response. Unprofessionalism. I do not recommend it!!!

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Guardiani M.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I have not received my order!!!

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Elga Castro
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

I still have not received my order. Thanks to Paypal I have been able to get my money. But it is not fair, there is little communication with the seller as he has not given me a solution.

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Esther
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1 /5
★☆☆☆☆

I did not receive my order.

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Sabrina
Translated review
Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I have not received my order. I have sent an email to make a claim and they have never said anything.

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Laura Torrado Martinez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

Never received the order a priori lost by mail no refund or response by mail.

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Haroun Beneddra
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1 /5
★☆☆☆☆

I still haven't been able to receive my order placed on August 30. ??

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Sabah F.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I'm sorry but it's been 15 days since my order--school has started and I haven't received anything. You should outsource shipments to faster couriers, it doesn't make sense to not have a gg of arrival, not being able to track the order, not having a reference to track the package. I would not place a new order from you again.

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Sere
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1 /5
★☆☆☆☆

The labels are nice, but they do not come off easily, they were not cut correctly, especially the Mini labels.

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Silvia D.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Mediocre, I placed an order on September 4th and it is now September 23rd. I have sent 3 emails with no reply.

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Nelida Rodrigues
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1 /5
★☆☆☆☆

It's a pity, but the term-stickers don't last a single wash.

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Laurine Vincent
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1 /5
★☆☆☆☆

I have not received my order!

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Costanza F.
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Answer from Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Never received. An expenditure of more than 50 euros...

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Samira L.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura