/10
★★★★★
based on 126908 reviews published
★★★★★
based on 126908 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Address error? I never received my order. It was supposed to be returned but never was! Very disappointed
MÉlissa LemariÉ
Translated review
Answer from Petit-Fernand
Hi Mélissa, Sorry to read that your order has not arrived. We have just contacted you to help you. Have a nice day!
1
/5
★☆☆☆☆
Hello. My order went to the wrong address and I haven't heard from them since. This is not serious. I'm disappointed
Christèle Wyseur
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Answer from Petit-Fernand
Hello Christèle, We have sent you a message to help you, Have a nice day
1
/5
★☆☆☆☆
I had to sew all the labels back on. They won't stay on.
Anne Meseguer
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Answer from Petit-Fernand
Hello Anne, I'm sorry to hear that. A short message has been sent to you to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Poor product
Luana
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Answer from Petit-Fernand
Hello Luana, We are sorry the order did not meet your expectations. However, coto that you sent us a message two weeks ago, which was followed by our response in which we asked you for photos to verify the problem and find a solution. We look forward to your riscotro A good day ? Alessio
1
/5
★☆☆☆☆
It's good, but doesn't stick well enough to clothes or other objects.
Laila
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Answer from Petit-Fernand
Hello Laila, We're sorry to read this. We have contacted you by email to help you find a solution. Have a nice day!
1
/5
★☆☆☆☆
I haven't received my order
Maria Laura Alves Moura
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Answer from Petit-Fernand
We are sorry about the delivery problem and unfortunately we cannot influence La Poste. Please let us know if you have received your refund.
1
/5
★☆☆☆☆
Never received item
Joanna B.
Answer from Petit-Fernand
We are very sorry about this! Could you please get in touch with our customer service to confirm your address and we will happy to resent it on our cost?
1
/5
★☆☆☆☆
During the purchase process the payment is made with paypal but the company does not complete the purchase. An error appears on their website and the order is not registered but the amount is charged to paypal. Contact with the company which does not respond, because despite being a website no one works on weekends. Curiously after claiming in paypal I receive an email in which they inform me that I have the products in the cart and that if I want them to PAY AGAIN. A scam and a total lack of customer service. PayPal at the moment is not responsible and does not allow me to claim the amount. I will return the receipts and they will explain me where is the order number and the merchandise.
Kristina Gonzalez Fernandez
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Answer from Petit-Fernand
Hi Kristina, I don't think we have understood each other, of course you are not going to pay twice. Can you give us the number of the order to find the payment and understand what happened ?
1
/5
★☆☆☆☆
Labels don't stick!!!
Customer
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Answer from Petit-Fernand
Hello Charlotte, We have just contacted you by email to help you find a quick solution. I'm sorry the labels won't fit.
1
/5
★☆☆☆☆
About a month after ordering, I have not received what I ordered nor any communication about the shipment.
Eleonora
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. We have sent you an email regarding this in order to find a solution. Alessio
1
/5
★☆☆☆☆
Doesn't stick to my dog's collar, who keeps losing his medals despite scrupulously following the instructions - too much money lost.
Sarah
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Answer from Petit-Fernand
Hello Madam, please note that the labels do not stick to all materials! We've sent you an e-mail to ask for more details.
1
/5
★☆☆☆☆
I bought 2 stoppers for water bottles but the 2 stoppers have a problem because they don't close.
Marina
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Answer from Petit-Fernand
Hello Marina, I've just sent you an e-mail to help you.
1
/5
★☆☆☆☆
I ordered custom labels, not only did they never arrive but I was currently offered neither a refund nor a voucher for a new purchase.
Vittoria P.
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Answer from Petit-Fernand
I have sent you an email in order to verify that the address entered when ordering is correct. We can then find a soulzioen. I wish you a good day. Alessio
1
/5
★☆☆☆☆
I have not received my order !!!!!!
Deniz Ersin
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Answer from Petit-Fernand
Hello Deniz, Sorry to read this. We contacted you a few days ago regarding your order. We hope it will arrive very soon. Have a nice day
1
/5
★☆☆☆☆
Never received the paid stickers
Jenny M.
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Answer from Petit-Fernand
Hello Jenny, We are very sorry to hear that you have not yet received your order. Could you please confirm with our customer service that the address you provided with your order is correct?
1
/5
★☆☆☆☆
I ordered the iron on labels, 95% of the labels came off in the first wash! Really not impressed and won't purchase these again
Jenny H.
Answer from Petit-Fernand
Dear Jenny, Thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. Please contact our customer service for the replacement.
1
/5
★☆☆☆☆
Unfortunately, I did not receive my purchases. And unfortunately no communication with the seller I find this so distressing! Especially since I ordered baby's things for the nursery and ended up with nothing!
Adeline Bukowski
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Answer from Petit-Fernand
Hello Adeline, Sorry for the delay in delivery. We have contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
I bought the stickers for textiles, did everything according to the instructions and yet half of them quickly came off after the first 30* wash. Unfortunately not recommended.
Natascha R.
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Answer from Petit-Fernand
Thank you for your order at EsIstMeins! Dear Natascha! We are very sorry to learn that the quality of the goods you received is not satisfactory. It happens very rarely, but you seem to have received a defective product. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to stick the labels. We will then be able to better understand the problem and help you further.
1
/5
★☆☆☆☆
The labels never arrived. However, I contacted customer service and they refunded the amount.
Belén
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Answer from Petit-Fernand
Hello Belen, We apologize again for this shipping incident.
1
/5
★☆☆☆☆
Unfortunately I never received my order...
Marie Baltet Honorat
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Answer from Petit-Fernand
Hello Marie, We have just sent you an email to help you quickly. We apologize for the delay. Have a nice day!
1
/5
★☆☆☆☆
Followed instructions very carefully for iron on labels, but after one wear and one wash (20 degrees) almost all of the labels have peeled off. Ended up buying sew on labels as i knew these would stay on and I had wasted so much time ironing 100 labels on my daughters clothes for nursery. I also emailed Petit-Fernand to let them know what had happened and no one replied. Not impressed
Hs
Answer from Petit-Fernand
Dear Harriet, we are sorry to hear about this issue. Surely the iron-on labels must not peel off. We would be happy to resend the new labels on our cost but we never receive any email from you. Please contact our customer service with the picture of damaged labels for replacement!
1
/5
★☆☆☆☆
21 days and I'm still waiting for my order. I wanted them for Monday when my little one starts kindergarten, but nothing. Customer service told me that they will send them to me again, but because of this delay I ordered them yesterday from another page.
Yoa Gomez
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Answer from Petit-Fernand
Hi Yoana, We understand about the delay, and we apologize again. We will be in touch for your new order 🙂
1
/5
★☆☆☆☆
The labels stick very badly or not at all. Therefore I could not make a good advertisement. Sincerely
Stéphanie Le Bras
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Answer from Petit-Fernand
Hello Stéphanie, I'm sorry to read this. I've just contacted you to find a quick solution to this problem. Have a nice day!
1
/5
★☆☆☆☆
It's been 3 weeks since I placed the order and I still haven't received it. They sent me an email that it had been sent and I don't know anything else.
Gema
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Answer from Petit-Fernand
Hello Gema, I am sorry for the delay of your order. We have just contacted you by email to help you as soon as possible.
1
/5
★☆☆☆☆
The first time I got these were great but second time the stickers don't peel off easily and keep breaking.
Miss A.
Answer from Petit-Fernand
Dear Anna, Thank you for shopping at Petit-Fernand! We are very sorry to hear that you have encountered problems with your order. It is possible that you have received a faulty batch. Please, contack our customer service with the pictures of the problem for replacement.
1
/5
★☆☆☆☆
Good morning, I have not received order number 2000813345 yet. Please give me a solution. Thank you.
Ana María González Fortes
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Answer from Petit-Fernand
Good morning Ana Maria, We have just contacted you by email to help you as soon as possible. We are sorry for the delay.
1
/5
★☆☆☆☆
All the labels came off in the wash, even after waiting several days for them to adhere to the fabric.
Emmanuelle Darbon
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Answer from Petit-Fernand
Hello Emmanuelle, We're sorry to hear that our products don't meet your expectations. I have sent you an e-mail so that we can find a solution together? Good day and see you soon!
1
/5
★☆☆☆☆
All the labels I have stuck on different garments (T-shirts, bibs, pants...) have peeled off after the first wash. Bad product and expensive
Anna Roig Raig
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Answer from Petit-Fernand
Hi Anna, I'm sorry to hear about your labels peeling off. I just sent you an email so I can help you 🙂
1
/5
★☆☆☆☆
I never received my order...
Emilie Pires
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Answer from Petit-Fernand
Hello Emilie, Sorry to read this. We have contacted you via email to find a solution together 🙂
1
/5
★☆☆☆☆
I ordered a pack for daycare on March 7, Day 09 tells me that they are leaving, today March 24 they still have not arrived. 15 dias......las I need for next week when the nursery starts.
Yoa Gomez
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Answer from Petit-Fernand
Hello 🙂 We are sorry for the delay of your order. Can you contact us by email with your order number ?