/10
★★★★★
based on 126009 reviews published
★★★★★
based on 126009 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After 20 days of waiting, the order has still not arrived
Michaela M.
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Answer from Petit-Fernand
We are sorry to learn of this delivery anomaly by the postal services. I have sent you an email in order to find an appropriate solution. I remain at your disposal and wish you a good day. Alessio
1
/5
★☆☆☆☆
I have not received my order yet?
Georgiana Rusu
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Answer from Petit-Fernand
We are sorry for this delay in transportation. We have just sent you an email, hoping we can help you quickly.
1
/5
★☆☆☆☆
Very long delivery time. The stickers come off the pencils are not as good quality as before. I was very disappointed
Lorena A.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
1
/5
★☆☆☆☆
It's a shame, I placed the order on February 17, on March 11 I have not received anything, I contact them to claim it and they respond with emails hoping it will arrive soon without putting absolutely no solution. I feel that I am being taken for a ride. I will certainly not order from them again.
África Hernández
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Answer from Petit-Fernand
We understand and apologize again for the delay of your order.
1
/5
★☆☆☆☆
Unfortunately, I had ordered something else. Unfortunately, a solution to the problem was not found when I contacted customer service.
Elisa
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Answer from Petit-Fernand
Hello, as already explained, we naturally do not make any changes to customer orders. You have received exactly what you ordered. We are sorry if you are not satisfied with what you ordered.
1
/5
★☆☆☆☆
The stickers themselves are visually very nice and shipping was fast. Unfortunately, the stickers don't stick. I ordered one sticker out of 20, tried it out and washed the T-shirt with it (washing machine as usual) and the label stuck to the porthole of the washing machine after a short time. I find this fact very sobering, what a shame!
Heike
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Answer from Petit-Fernand
We are very sorry that you are not satisfied with the quality of the labels. We have just contacted you by email so that we can help you further.
1
/5
★☆☆☆☆
Still nothing has arrived
Katharina W.
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Answer from Petit-Fernand
Good morning! This must not be! We have just contacted you by email so that we can find a solution quickly.
1
/5
★☆☆☆☆
Ik had niet correct stikers jammer
Sonia Freire
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Answer from Petit-Fernand
Hello, we don't speak Dutch but we just sent you an email to answer your request
1
/5
★☆☆☆☆
The labels have not arrived!!!
Jean S.
Answer from Petit-Fernand
Dear Jean, we are sorry to hear that you still did not receive your order. I sent you an email in order to confirm your address and find a convenient solution. Alessio
1
/5
★☆☆☆☆
I placed an order that never arrived. Look at all the emails I have sent you for the order number 2000776053. You told me you were going to resend it to me but it never arrived either. I receive 2000642762. Att. Bea
Ana Comes
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Answer from Petit-Fernand
Hi Ana, We are sorry for what happened. With the order 2000812391 we have no attempt to contact you. Could you tell us when you contacted us and through which of our channels? The order was shipped to us on 7/02.
1
/5
★☆☆☆☆
After almost a month I have not received my order number 2000811205, is this normal?
Elena Velázquez
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Answer from Petit-Fernand
Hello Elena, We have received your message, and we are waiting for our carrier. We are sorry for the delay
1
/5
★☆☆☆☆
I don't know what happened with this order, hot melt sticker that I put on that falls off. I am quite upset. It has never happened to me on all the fabrics I put on.
Casilda Garcia
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Answer from Petit-Fernand
Hello Casilda, I am really sorry for what happened. I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to be able to quickly provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
They have not worked well for me. They peel off in the wash
Ao
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Answer from Petit-Fernand
Good morning Amaya, I am sorry to hear that you have had problems with the labels. It is not normal for them to peel off. I just sent you an email, I am waiting for you and I wish you a good weekend! Bea
1
/5
★☆☆☆☆
The order did not arrive and you never responded to my emails.
Flaminia M.
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Answer from Petit-Fernand
We regret that you have not yet received your order. We have proceeded to send you an email to ask you to confirm the address and make sure we can find a solution. Looking forward to Sue Have a good day ?
1
/5
★☆☆☆☆
Delivery really too long, I still haven't received what I ordered almost 3 weeks ago.
Diandra Liberi
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Answer from Petit-Fernand
Hi Diandra, I'm sorry you didn't receive your order, which was shipped on February 9. I've just sent you an e-mail to check that the address you gave when you placed your order was correct. I look forward to hearing from you and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
I'm sorry and it's very problematic for us, but your labels don't stick, and we find labels in the washing machine, even though we only wash at 30 degrees.
Nicolas Tourette
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Answer from Petit-Fernand
Hello Nicolas, I'm really sorry to read this! I've just sent you an e-mail. It's not normal for this to happen. I look forward to hearing from you, and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
Disappointed, the iron-on labels do not stick well and peel off completely after the 1st wash.
Madame Loetizia Poullain
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Answer from Petit-Fernand
Hello Loetizia, I can confirm that this is not normal. I've just sent you an e-mail and I look forward to hearing from you. Have a nice day! Bea
1
/5
★☆☆☆☆
I bought stickers for my baby's clothes and after following all the steps (ironing without steam, no dragging, waiting to wash the clothes, etc) the stickers are peeling off, all of them, from the clothes. I find them in the washing machine. The experience is dire and I would not buy them again. Not one, but all of them have come off on plain cotton clothing which is the most recommended. Super disappointed.
Sandra Arenas Jimenez
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Answer from Petit-Fernand
Hi Sandra, I am very sorry for what happened. I just sent you an email. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
I did not receive the order, and it was placed 19 days ago. Poor treatment
Lorena Esteban
Translated review
Answer from Petit-Fernand
Hi Lorena, I am very sorry that you did not receive your order. I just sent you an email to confirm to understand the problem and be able to bring you a solution as soon as possible. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
I'm disappointed with the range of labels I've chosen, as they peel right off after the 1st wash at 40.
Ophelie Bertrand
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Answer from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
1
/5
★☆☆☆☆
There is no way that thermal labels last even 72h on clothes. It can not be put on elastic, or polar, or anything, then ... is indicated for baby clothes how is it? (Because all baby clothes are like that). It is my second order (I wanted to see that it was not a bad throw). And nothing. And obviously I followed the instructions to the letter. I am very unhappy.
Patricia Gómez
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Answer from Petit-Fernand
Hi Patricia, thank you for your message. I am very sorry for what happened. I have just sent you an email, I am waiting to provide you with a solution as soon as possible! Best regards, Bea
1
/5
★☆☆☆☆
I am very sad to write this, but the last package of labels has not been what I expected. I bought a nursery and birth package for my son and out of the first 5 heat adhesive labels I used, already 5 of them after the first wash have come off the clothes (some partially and some completely).
Lg
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Answer from Petit-Fernand
Hi Lucia, I am very sorry for what happened. I just sent you a message by mail to understand the problem and quickly bring you a solution! I am waiting for you and I wish you a happy day! Bea
1
/5
★☆☆☆☆
It doesn't stick very well to clothes, let alone in the wash.
Marie-dominique Zidor
Translated review
Answer from Petit-Fernand
Hello Marie-Dominique, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail to find out what the problem is so that we can get back to you as soon as possible. We look forward to hearing from you. Have a lovely day! Bea
1
/5
★☆☆☆☆
I bought 3 gourds for each of my children in April 2021... they use it for school. I have no complaints about the bottle itself. However, the quality of the stoppers is deplorable. I'm on my 3rd set of stoppers (9 stoppers bought for 3 bottles), and they break at the slightest impact. The broken plastic is then sharp and no longer protects the sports cap... a shame for a product intended for children.
Delph U
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Answer from Petit-Fernand
Hello, thank you for your feedback. I'm sorry that you had difficulties with our products and that the caps did not meet your expectations. We take note of your comment and will do our best to offer the best quality to our customers! Have a nice day!
1
/5
★☆☆☆☆
Too bad!!! I have always ordered and it has always gone well.... the product is of excellent quality, the labels are well made, tested in the dishwasher, washing machine, etc... and in fact they are still there... this time the disappointment is for the delivery, order placed on January 6, and still not arrived, probably problems on the delivery, but I am not given any update.... I still spent money on an order that: WILL ARRIVE?!!!
Daniela
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Answer from Petit-Fernand
Good morning Daniela, unfortunately you entered an incomplete address when you placed your order, which is probably why you did not receive it. Despite the fact that the error is not our fault, I have contacted you to find a solution to the inconvenience. Have a good day ? Alessio
1
/5
★☆☆☆☆
I haven't received my order and have no shipping updates.
Iva
Answer from Petit-Fernand
Dear Iva, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm to the customer service that the address you gave when you placed your order is correct? We will remanufacture and send your labels on our cost to the confirmed address.
1
/5
★☆☆☆☆
Still not received
Debora Duarte Junceiro
Translated review
Answer from Petit-Fernand
Hello Debora, thank you for your feedback. I can confirm that your order was refunded on February 11. Have a nice day! Bea
1
/5
★☆☆☆☆
I still haven't received my order, very disappointed
Michelle B.
Answer from Petit-Fernand
Hi Michelle, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on the 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm wih our customer service that the address you gave when you placed your order is?
1
/5
★☆☆☆☆
I still haven't received my order, after several weeks, so it's too late! Leïla Debiesse
Leïla Debiesse
Translated review
Answer from Petit-Fernand
Hello Leïla, I've just sent you an email to check the delivery address. Looking forward to hearing from you, I wish you a great start to the week! Bea
1
/5
★☆☆☆☆
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
Clomart
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea