/10
★★★★★
based on 126908 reviews published
★★★★★
based on 126908 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered 2 personalized bottles and after 2 days of use, my son's bottle cracked at the plastic cap and the cap came off. I contacted the after-sales service to ask them to suggest a solution and have had no response to date... this experience leaves a bitter taste in my mouth. I won't be ordering from them again and won't be recommending them.
Aurelie
Translated review
Answer from Petit-Fernand
Hello Aurélie, We're sorry to hear that our products don't meet your expectations. I've sent you an e-mail so that we can find a solution together? Good day and see you soon!
1
/5
★☆☆☆☆
I still haven't received my order n°1001764381
Angela Fallea
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Answer from Petit-Fernand
Hello Angela, We have sent you an email to help you. We are very sorry for the delay in delivery.
1
/5
★☆☆☆☆
20 days and I still have not received my order
Ariadna Rangel Soldevila
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Answer from Petit-Fernand
Hi Ariadna, We understand, and we apologize again for this delay.
1
/5
★☆☆☆☆
Slow to reply after missing an order,,,, I am waiting for them to resend it to me after a fifteen day wait. I will not buy anything again
Mara
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Answer from Petit-Fernand
Sorry for the delay with your order Mara
1
/5
★☆☆☆☆
I placed the order on the 28th and to date still not received! We like March 15!!!
Meral Bayri
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Answer from Petit-Fernand
Hello Meral, We're sorry for the delay in your order. We have just sent you an email to help you.
1
/5
★☆☆☆☆
It's been a month since I placed the order and it still hasn't arrived. They give me no solution.
Ana Loureiro
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Answer from Petit-Fernand
Hi Ana, We are sorry there is such a long wait. We just sent you an email to help you.
1
/5
★☆☆☆☆
I never received my order.
Séverine Tulle
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Answer from Petit-Fernand
Hello Séverine, We have contacted you via email to help you as soon as possible. We are very sorry for the delay.
1
/5
★☆☆☆☆
Does not stick to certain fabrics (e.g. fleece) Peels off on 1st wash.
Juca
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Answer from Petit-Fernand
Hello Justine, We have contacted you by email to help you quickly, very sorry for this transport incident.
1
/5
★☆☆☆☆
After 20 days of waiting, the order has still not arrived
Michaela M.
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Answer from Petit-Fernand
We are sorry to learn of this delivery anomaly by the postal services. I have sent you an email in order to find an appropriate solution. I remain at your disposal and wish you a good day. Alessio
1
/5
★☆☆☆☆
I have not received my order yet?
Georgiana Rusu
Translated review
Answer from Petit-Fernand
We are sorry for this delay in transportation. We have just sent you an email, hoping we can help you quickly.
1
/5
★☆☆☆☆
Very long delivery time. The stickers come off the pencils are not as good quality as before. I was very disappointed
Lorena A.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
1
/5
★☆☆☆☆
It's a shame, I placed the order on February 17, on March 11 I have not received anything, I contact them to claim it and they respond with emails hoping it will arrive soon without putting absolutely no solution. I feel that I am being taken for a ride. I will certainly not order from them again.
África Hernández
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Answer from Petit-Fernand
We understand and apologize again for the delay of your order.
1
/5
★☆☆☆☆
Unfortunately, I had ordered something else. Unfortunately, a solution to the problem was not found when I contacted customer service.
Elisa
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Answer from Petit-Fernand
Hello, as already explained, we naturally do not make any changes to customer orders. You have received exactly what you ordered. We are sorry if you are not satisfied with what you ordered.
1
/5
★☆☆☆☆
The stickers themselves are visually very nice and shipping was fast. Unfortunately, the stickers don't stick. I ordered one sticker out of 20, tried it out and washed the T-shirt with it (washing machine as usual) and the label stuck to the porthole of the washing machine after a short time. I find this fact very sobering, what a shame!
Heike
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Answer from Petit-Fernand
We are very sorry that you are not satisfied with the quality of the labels. We have just contacted you by email so that we can help you further.
1
/5
★☆☆☆☆
Still nothing has arrived
Katharina W.
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Answer from Petit-Fernand
Good morning! This must not be! We have just contacted you by email so that we can find a solution quickly.
1
/5
★☆☆☆☆
Ik had niet correct stikers jammer
Sonia Freire
Translated review
Answer from Petit-Fernand
Hello, we don't speak Dutch but we just sent you an email to answer your request
1
/5
★☆☆☆☆
The labels have not arrived!!!
Jean S.
Answer from Petit-Fernand
Dear Jean, we are sorry to hear that you still did not receive your order. I sent you an email in order to confirm your address and find a convenient solution. Alessio
1
/5
★☆☆☆☆
I placed an order that never arrived. Look at all the emails I have sent you for the order number 2000776053. You told me you were going to resend it to me but it never arrived either. I receive 2000642762. Att. Bea
Ana Comes
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Answer from Petit-Fernand
Hi Ana, We are sorry for what happened. With the order 2000812391 we have no attempt to contact you. Could you tell us when you contacted us and through which of our channels? The order was shipped to us on 7/02.
1
/5
★☆☆☆☆
After almost a month I have not received my order number 2000811205, is this normal?
Elena Velázquez
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Answer from Petit-Fernand
Hello Elena, We have received your message, and we are waiting for our carrier. We are sorry for the delay
1
/5
★☆☆☆☆
I don't know what happened with this order, hot melt sticker that I put on that falls off. I am quite upset. It has never happened to me on all the fabrics I put on.
Casilda Garcia
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Answer from Petit-Fernand
Hello Casilda, I am really sorry for what happened. I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to be able to quickly provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
They have not worked well for me. They peel off in the wash
Ao
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Answer from Petit-Fernand
Good morning Amaya, I am sorry to hear that you have had problems with the labels. It is not normal for them to peel off. I just sent you an email, I am waiting for you and I wish you a good weekend! Bea
1
/5
★☆☆☆☆
The order did not arrive and you never responded to my emails.
Flaminia M.
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Answer from Petit-Fernand
We regret that you have not yet received your order. We have proceeded to send you an email to ask you to confirm the address and make sure we can find a solution. Looking forward to Sue Have a good day ?
1
/5
★☆☆☆☆
Delivery really too long, I still haven't received what I ordered almost 3 weeks ago.
Diandra Liberi
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Answer from Petit-Fernand
Hi Diandra, I'm sorry you didn't receive your order, which was shipped on February 9. I've just sent you an e-mail to check that the address you gave when you placed your order was correct. I look forward to hearing from you and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
I'm sorry and it's very problematic for us, but your labels don't stick, and we find labels in the washing machine, even though we only wash at 30 degrees.
Nicolas Tourette
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Answer from Petit-Fernand
Hello Nicolas, I'm really sorry to read this! I've just sent you an e-mail. It's not normal for this to happen. I look forward to hearing from you, and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
Disappointed, the iron-on labels do not stick well and peel off completely after the 1st wash.
Madame Loetizia Poullain
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Answer from Petit-Fernand
Hello Loetizia, I can confirm that this is not normal. I've just sent you an e-mail and I look forward to hearing from you. Have a nice day! Bea
1
/5
★☆☆☆☆
I bought stickers for my baby's clothes and after following all the steps (ironing without steam, no dragging, waiting to wash the clothes, etc) the stickers are peeling off, all of them, from the clothes. I find them in the washing machine. The experience is dire and I would not buy them again. Not one, but all of them have come off on plain cotton clothing which is the most recommended. Super disappointed.
Sandra Arenas Jimenez
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Answer from Petit-Fernand
Hi Sandra, I am very sorry for what happened. I just sent you an email. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
I did not receive the order, and it was placed 19 days ago. Poor treatment
Lorena Esteban
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Answer from Petit-Fernand
Hi Lorena, I am very sorry that you did not receive your order. I just sent you an email to confirm to understand the problem and be able to bring you a solution as soon as possible. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
I'm disappointed with the range of labels I've chosen, as they peel right off after the 1st wash at 40.
Ophelie Bertrand
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Answer from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
1
/5
★☆☆☆☆
There is no way that thermal labels last even 72h on clothes. It can not be put on elastic, or polar, or anything, then ... is indicated for baby clothes how is it? (Because all baby clothes are like that). It is my second order (I wanted to see that it was not a bad throw). And nothing. And obviously I followed the instructions to the letter. I am very unhappy.
Patricia Gómez
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Answer from Petit-Fernand
Hi Patricia, thank you for your message. I am very sorry for what happened. I have just sent you an email, I am waiting to provide you with a solution as soon as possible! Best regards, Bea
1
/5
★☆☆☆☆
I am very sad to write this, but the last package of labels has not been what I expected. I bought a nursery and birth package for my son and out of the first 5 heat adhesive labels I used, already 5 of them after the first wash have come off the clothes (some partially and some completely).
Lg
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Answer from Petit-Fernand
Hi Lucia, I am very sorry for what happened. I just sent you a message by mail to understand the problem and quickly bring you a solution! I am waiting for you and I wish you a happy day! Bea