/10
★★★★★
based on 129633 reviews published
★★★★★
based on 129633 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Product not arrived!!!
Nicolae M.
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Answer from Petit-Fernand
Dearest, We are sorry for the unpleasant experience you had with us, I invite you to contact us by email at the following address : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Best regards, Laura
2
/5
★★☆☆☆
To date I have not received my order yet,tomorrow last day available. Hopefully it will arrive.
Roda
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
3
/5
★★★☆☆
A bit complicated to finalize,but they were free labels,so it's still nice,the labels were sent on september 6th and didn't arrive until the 23rd.
Roman
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Answer from Petit-Fernand
Hello,? We apologize for the delay in delivery. Please accept our sincere apologies? Thank you for your understanding. Have a nice day...Alessio
2
/5
★★☆☆☆
In the end, the order arrived a few days late.
Da
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Answer from Petit-Fernand
Thank you for your message. I am glad to hear that your order has been successfully delivered. Have a nice day, Bea
3
/5
★★★☆☆
The delivery leaves something to be desired! The quality quite good!
Giovanna C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and please accept our sincere apologies. Best regards, Laura
3
/5
★★★☆☆
Very nice labels very nice packaging....... inability to make an estimate of receipt of order....... so arrived when no longer needed
Marco C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and please accept our sincere apologies. Best regards, Laura
3
/5
★★★☆☆
Delivery took a long time otherwise product in line with what was ordered
Gilda R.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and please accept our sincere apologies. Best regards, Laura
2
/5
★★☆☆☆
The long delivery time (10gg since I placed the order) would also be justifiable. also the printing error with which my order arrived. what I find really unjustifiable, however, is the lack of response from customer service (after 20g and two emails, still no response) despite the automated response message describing itself as ëvery dedicated customer service team'!
Valentina
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
2
/5
★★☆☆☆
The labels are beautiful and durable (I know because I have been ordering them for years), unfortunately, however, they are guaranteed to be shipped within 48h but never arrive before 3/4 weeks . I placed the order on September 7 and they still have not arrived (today is the 23rd) .
Giulia M.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards, Laura
2
/5
★★☆☆☆
I received water bottle, lunchbox and bag while I did not receive the labels. I wrote an email but they did not reply
Federica
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
2
/5
★★☆☆☆
I've ordered in the past and was very happy with the labels I received, but I was very disappointed with my latest order (N°1001661082). The labels arrived in board form, not pre-cut. I had to cut them myself with scissors in order to use them. I sent an e-mail 2 weeks ago but got no reply, so I tried to send one again but the "send" button didn't work. I then sent a message by messenger 4 days ago which also went unanswered. So I wouldn't recommend this site, because in the event of a problem, there's no telephone number and no one replies to e-mails.
Natalie
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
My rating of mediocre does not refer to the quality of the products, which are indeed very good and beautiful. It is referring to the organization and customer service, which is not very diligent. In my case, I paid for 3 items in this order: a set of adhesive labels, a personalized water bottle, and a personalized wooden backpack tag. Unfortunately, the latter was not delivered to me; it was not in the package. I immediately wrote to customer service, requesting either a refund equal to the value of the missing item or a reshipment of the item, but after 5 business days I still have not received a response. For a store that operates exclusively online, responses should be faster. If I do not receive a proposal for a solution to what happened, despite the fact that the value of the sticker label is not high, I will not place any more orders, because on line the seriousness of the traders is important.
Lory
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
3
/5
★★★☆☆
The stickers are beautiful, just as I had put them together. The only thing I wasn't happy with was the delivery time, which I found very long.
Maike T.
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Answer from Petit-Fernand
We apologize for the long waiting time. Unfortunately, we have control over Deutsche Post.
3
/5
★★★☆☆
Arrived after more than a month, but a la the end they arrived and I am so happy. Can't wait to try them out!
Ana L.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
2
/5
★★☆☆☆
Labels do not stick to clothes. 1 wash and labels stuck to drum. Disappointed.
Brebion
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Arrived more than 3 weeks later exceptionally and the labels do not peel off easily ... which surprises me ... this is my third order Otherwise super I recommend they resist well to the dishwasher and children are always delighted to have some stickers extra gifts ... they are pretty your labels thank you
Fatiha Didouh
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Answer from Petit-Fernand
Hello, We apologize for the delay in delivery. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Order placed in early September, thanks to the Gémo offer, and order still not received... Too bad
Pauline T
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Labels arrived beyond maximum delivery time limits. Customer service for NOTHING EFFICIENT. I will never place an order with you again.
Rr
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
3
/5
★★★☆☆
The labels are pretty, but it's a shame they're not precut.
Kaoutar Aidoudi
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Answer from Petit-Fernand
We are very sorry to hear that your order did not meet expectations. Please do not hesitate to contact our customer service: [email protected]. Thank you for your understanding. Have a nice day! Alessio
3
/5
★★★☆☆
The material arrived very fast excellent material I have loved it recommended without any doubt?
Maria Gloria Noguera Rodrígue
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Answer from Petit-Fernand
Good morning, Thank you very much for your review. Please, if you liked our products and service, we ask you to rate us again ! Have a nice day, Maialen
3
/5
★★★☆☆
Do not wash out
Méhérzia Hachani
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Parcel received 10 days after order. distressing!
Etienne Beaude
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Unfortunately, the labels arrived too late.... We couldn't use them...
Madame Odile Ride
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Nine days and we still haven't received it. I give three stars because we have purchased on other occasions and the product was fine.
Mar
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
The labels are nice, and it's nice to be able to customize them so much, although in preparing the 'nest kit' it would be more convenient to enter the options once (like entering a checkmark to decide if you want all the labels with the same color/font/logotype and layout), and not have to redo it all the time for all of them. shipping could be faster, too, but ok.
Bianca
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Answer from Petit-Fernand
Dear customer, We thank you for your valuable advice. We hope to have a way to fully win your trust soon. For any info, please feel free to write us at [email protected] Best Regards ?, Alessio
2
/5
★★☆☆☆
The website said it took two or three days, but that was not the reality.
Celia Lopez Moreno
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
2
/5
★★☆☆☆
The labels are very good but you are not honest with the deliveries and they have arrived very late.
Elizabeth Muñoz Rodriguez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
A little disappointed with the iron-on labels, although I like the labels 24 hours or more before washing the clothes and yet each time the clothes are put in the washing machine the labels come off, otherwise I'm happy with them.
Nadege Brante
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
My first order was not validated because the payment was supposedly refused. I received no information to this effect and waited in vain for my order, before going to the site to see that it had been cancelled. I had to place it again. I would have appreciated a commercial gesture for this wait, knowing that in the days preceding my order, there was a promotional code. Furthermore, there's no indication of the exact delivery date of the order. That's a shame.
Samantha
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
2
/5
★★☆☆☆
Shipping takes quite a while, I sent an email to ask when it would arrive and never heard back. I ordered two packs, the thermoadhesive labels have come off in the first wash ..... This is the second time I order, the first time I had no problem but this time I am very dissatisfied.
Alejandra
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen