/10
★★★★★
based on 126908 reviews published
★★★★★
based on 126908 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It doesn't stick very well to clothes, let alone in the wash.
Marie-dominique Zidor
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Answer from Petit-Fernand
Hello Marie-Dominique, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail to find out what the problem is so that we can get back to you as soon as possible. We look forward to hearing from you. Have a lovely day! Bea
1
/5
★☆☆☆☆
I bought 3 gourds for each of my children in April 2021... they use it for school. I have no complaints about the bottle itself. However, the quality of the stoppers is deplorable. I'm on my 3rd set of stoppers (9 stoppers bought for 3 bottles), and they break at the slightest impact. The broken plastic is then sharp and no longer protects the sports cap... a shame for a product intended for children.
Delph U
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Answer from Petit-Fernand
Hello, thank you for your feedback. I'm sorry that you had difficulties with our products and that the caps did not meet your expectations. We take note of your comment and will do our best to offer the best quality to our customers! Have a nice day!
1
/5
★☆☆☆☆
Too bad!!! I have always ordered and it has always gone well.... the product is of excellent quality, the labels are well made, tested in the dishwasher, washing machine, etc... and in fact they are still there... this time the disappointment is for the delivery, order placed on January 6, and still not arrived, probably problems on the delivery, but I am not given any update.... I still spent money on an order that: WILL ARRIVE?!!!
Daniela
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Answer from Petit-Fernand
Good morning Daniela, unfortunately you entered an incomplete address when you placed your order, which is probably why you did not receive it. Despite the fact that the error is not our fault, I have contacted you to find a solution to the inconvenience. Have a good day ? Alessio
1
/5
★☆☆☆☆
I haven't received my order and have no shipping updates.
Iva
Answer from Petit-Fernand
Dear Iva, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm to the customer service that the address you gave when you placed your order is correct? We will remanufacture and send your labels on our cost to the confirmed address.
1
/5
★☆☆☆☆
Still not received
Debora Duarte Junceiro
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Answer from Petit-Fernand
Hello Debora, thank you for your feedback. I can confirm that your order was refunded on February 11. Have a nice day! Bea
1
/5
★☆☆☆☆
I still haven't received my order, very disappointed
Michelle B.
Answer from Petit-Fernand
Hi Michelle, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on the 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm wih our customer service that the address you gave when you placed your order is?
1
/5
★☆☆☆☆
I still haven't received my order, after several weeks, so it's too late! Leïla Debiesse
Leïla Debiesse
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Answer from Petit-Fernand
Hello Leïla, I've just sent you an email to check the delivery address. Looking forward to hearing from you, I wish you a great start to the week! Bea
1
/5
★☆☆☆☆
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
Clomart
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Answer from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea
1
/5
★☆☆☆☆
Although there has been some difficulty in communication, they wrote to me to solve a problem with the shipment. I hope that the product will now arrive. Thank you!
Monica
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Answer from Petit-Fernand
Hello Monica, thank you for your message. I am sorry that you did not receive your order. Yesterday I asked you if you would like to keep the same address for the new shipment. Without a reply from your side unfortunately we can't do anything. I am waiting and I wish you a good day! Bea
1
/5
★☆☆☆☆
I did not receive my order
Khadija Kad
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Answer from Petit-Fernand
Hello Khadija, thank you for your message. I can confirm that your order is being processed and will be shipped as soon as possible to the confirmed address. I remain available and wish you a beautiful day! Bea
1
/5
★☆☆☆☆
I am awaiting the requested order on 09/01/2022
Enrico
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to confirm the address. Looking forward to Sue, Have a nice day ? Alessio
1
/5
★☆☆☆☆
Order still not received after 20 days.
Rita L.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I have not received my order....
Caroline Dubois
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Answer from Petit-Fernand
Hello Caroline, I'm sorry you didn't receive your order. I can confirm that it was dispatched on Friday January 28 to the confirmed address. It should be arriving in your mailbox shortly! A great start to your week! Bea
1
/5
★☆☆☆☆
I have still never received my order
Rachel
Answer from Petit-Fernand
Dear Rachel, we are sorry to hear that you still did not receive your order. Could you please contact customer service to verify your address?
1
/5
★☆☆☆☆
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
Sofiane Imazatene
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Answer from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
1
/5
★☆☆☆☆
Order error sent request the same day could not be changed because reply several days later and order was already ready!
Justine Pruvost
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Answer from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
1
/5
★☆☆☆☆
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
Sara
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Answer from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
1
/5
★☆☆☆☆
I did not receive the parcel. Claire LEOSTIC-HERVE
Claire Leostic
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Answer from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert
Jordana Corona
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Answer from Petit-Fernand
Hi Jordana, I've just sent you an e-mail confirming that your order has been sent to the address you requested. Have a nice day! Bea
1
/5
★☆☆☆☆
Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received
Emilie Hill
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Answer from Petit-Fernand
Hello Emilie, thank you for your message. You wrote to us on January 13th and I replied on January 14th asking if the delivery address was correct. Without a reply from you, we are unfortunately unable to take any action. Looking forward to hearing from you, Very nice day! Bea
1
/5
★☆☆☆☆
Still not received my order, where is it?
Sarah G.
Answer from Petit-Fernand
Hi Sarah, Sorry to hear that you still did not receive your order. Could you please confirm your address with the customer service so we can resend to you the missing goods?
1
/5
★☆☆☆☆
Order never received but payment was taken and no way of contacting anyone, except by sending a message via "contact" with the warning that the message may take a long time to process. One thing's for sure, I'll never order from this site again.
Stephanie Roger
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Answer from Petit-Fernand
Hello Stéphanie, thank you for your message. You can contact customer service by writing to [email protected] and we'll get back to you within 24 hours. I've just written to you to find out more about why the order didn't arrive at its destination. Looking forward to hearing from you, I wish you a great start to the week! Bea
1
/5
★☆☆☆☆
Merchandise still not received my son left without labels
Severine Mota
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Answer from Petit-Fernand
Hi Severine, I'm sorry the labels didn't arrive in time for departure. I completely understand your frustration. I have written to you by e-mail so that we can find a solution. Have a nice day! Bea
1
/5
★☆☆☆☆
Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later
Betta
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Answer from Petit-Fernand
Good morning elisabetta, We are sorry you did not receive your order. I have sent you an email about the confirmation of the address so that we can proceed with a solution. Looking forward to your, Good day Alessio
1
/5
★☆☆☆☆
Not worth the price for the quality. Extremely bad for delivery.
Ioana A.
Answer from Petit-Fernand
Hi Ioana, we are sorry to hear about your bad experience. Could you please provide with the details of the problem to the customer service so we can help to solve the problem.
1
/5
★☆☆☆☆
Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.
Julie Delporte
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Answer from Petit-Fernand
Hello Julie, I'm sorry to read this. I have just sent you an e-mail so that we can find a solution. I look forward to hearing from you and wish you a lovely day! Bea
1
/5
★☆☆☆☆
Failure to receive labels
Daniela D.
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Answer from Petit-Fernand
Good morning Daniela, Sorry you have not yet received your order. We have sent you an email to find an appropriate solution. Have a good day ? Alessio
1
/5
★☆☆☆☆
I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed
M. H.
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Answer from Petit-Fernand
Hello, I am very sorry for what happened. I confirm that your order has been shipped to the confirmed address. I am really sorry that you did not receive the labels. I have requested the refund from our accounting department. It will be reflected in your account in 2 to 5 working days. I remain at your disposal for any further information. Have a nice day! Bea
1
/5
★☆☆☆☆
I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again
Ke
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Answer from Petit-Fernand
We are sorry to hear that the labels were lost in the post. The new batch was sent to you on January 11. We hope that you will receive them soon.
1
/5
★☆☆☆☆
Unfortunately I ordered a replacement cap for a personalized water bottle that my sister had given to my son arrived yesterday also this cap does not close defective in short 10 euro cap thrown away
Clara
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Answer from Petit-Fernand
Good morning Clara, we are sorry the product did not live up to your expectations. The cap in question has an anti-leakage system that makes it complex to open. For additional reassurances on the matter, I invite you to contact us at [email protected] Alessio