/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.
Julie D.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.
Kathie K.
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Answer from Petit-Fernand
Hello, Your order was returned on October 03 to the address indicated. We hope it will meet your expectations. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.
The S.
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Answer from Petit-Fernand
Thank you for your feedback. Following our email exchanges, we have resent the labels you ordered at our expense. We hope they will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I received the wrong product. Customer service told me that they would send me the correct one but it has been more than 20 days and I still don't have what I bought, I will not buy from this brand again.
Sandra
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Answer from Petit-Fernand
Hi Sandra, We apologize for sending you the wrong cap for your order. As we said by email, your order is available at your pick up point 🙂 We hope that this time everything will be to your liking ! Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed the labels come off in the 1st wash 0/20
Corinne D.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I had a very bad experience. I ordered the labels in late August, with delivery by September 10. The labels never arrived again.
Raschetti E.
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Answer from Petit-Fernand
Good morning Eleonora, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the delivery of the labels. We understand how frustrating it can be to have delivery expectations not met. We have offered you two solutions to remedy this mishap and, as per your choice, we have made the refund. We thank you for your understanding and apologize again for the inconvenience. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Sent someone else's order.
Sam
Answer from Petit-Fernand
Hello Samantha, We're very sorry for this mix-up in your order. I see that our customer support has already been in contact with you and has sent out the correct labels for you. We hope you have since received the labels you had ordered, and hope that they are to your liking. Have a wonderful day!
1
/5
★☆☆☆☆
It took 16 days to receive the stickers. In these 2 weeks I tried to contact the company by email to hear back but did not receive a reply. Bought from amazon arrived in 4 days.
Roberta A.
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Answer from Petit-Fernand
Good morning, We are sorry to hear that you had a disappointing experience with our shipment. However, we would like to point out that we have responded to your communications and have proceeded to refund your order, which you have already received confirmation of. In addition, you also received your labels (albeit late). We thank you for your feedback, as it helps us to improve our service. We remain available for further clarification and apologize again for the inconvenience caused. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I ordered two products neither of which ever arrived. I would say very bad.
Sara
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Answer from Petit-Fernand
Dear Sara, We are sorry to learn of your unsatisfactory experience. Our customer service department contacted you to obtain further information regarding your order, unfortunately we did not find any complaints registered on your behalf. We look forward to your response so that we can assist you in the best way possible. We thank you for your understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I chose one of the delivery points offered by the web, after more than 2 weeks I received an email indicating that the order could not be delivered. When I went to ask at the collection point they told me that they did not know why they were on the website as a collection point because they were not and that they did not have my order there. After enquiring at two post offices I managed to locate the order in which they had also put the wrong details as my name had been put as the street name. Although the order itself was what I expected the shipping process was very disappointing so I don't think I will repeat.
Raquel
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Answer from Petit-Fernand
Good morning Raquel, We are sorry to read your message and that you had so many problems with the carrier. Your comments are very important as they allow us to improve ourselves. As for your order, we are delighted that you like it Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Shipment did not arrive on time 2 times. Too bad, requested and received refund.
Rota S.
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Answer from Petit-Fernand
Dear Stefania, Thank you for your feedback and we sincerely apologize for the inconvenience related to the timing of the shipment. We understand how frustrating it can be and are sorry that your order did not arrive as expected. We are glad that we were able to assist you with a refund, but we will do our best to improve our service in the future. We assure you that we are working to avoid such mishaps. Thank you for your understanding and for giving us a way to serve you. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order, despite being sent this link to review it!
Heather L.
Answer from Petit-Fernand
Hello Heather, Our customer support has emailed you to try and resolve this issue. We're very sorry that you've experienced this delay with postal services, and we hope that our solution will be satisfactory. Have a wonderful day!
1
/5
★☆☆☆☆
No order received
Megane M.
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Answer from Petit-Fernand
Hello, Thank you very much for your email. We are sorry that you have not yet received your order. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm very disappointed, half the iron-on labels come off after 1 or 2 washes. However, they are applied according to the recommendations for use and on simple fabrics (cotton pants, briefs, T-shirts...). I don't recommend them.
Virginie A.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Labels delivered in two months, obviously after the need...
Fl
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Answer from Petit-Fernand
Hello, We're sorry to hear about your late delivery. Unfortunately, we have no influence on Chronopost's service. However, we hope that you will still be able to use your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed to have received labels that did not stick to the garment, even after waiting for the u rest after sticking. Disappointed because I had already ordered last year and that's why I went back. But very disappointed with my order. Disappointed because they are badly cut
Coralie C.
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Answer from Petit-Fernand
Thank you for your feedback. We're very sorry to hear about this problem with the cutting of your labels. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The labels come off after just one wash!
Cyprien F.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have contacted you by e-mail to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Hello I did not receive the order...
Bouaicha C.
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very bad experience! Hands off! I waited weeks for the name stickers and they never came. Firstly, when I ordered them it said they would be delivered in 4 days. But they never came. Then I contacted customer service and was informed that the order was in transit. But the product never arrived!
Agnes
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Answer from Petit-Fernand
Hello, thank you for your review. However, it is impossible for your delivery to take place within 4 days, as you have actually opted for standard delivery, which takes a maximum of 10 days. All our delivery times are mentioned when you select the delivery method during the ordering process. Beyond that, we unfortunately have no control over the postal service. This bad experience affects us as well. However, we hope that you have received the refund you requested. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I emailed customer service,never received a response....I received 10 labels in another person's name so I paid for 10 labels that I will never be able to use
De C.
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Answer from Petit-Fernand
Buongirno Azzurra, We are very sorry for the inconvenience encountered with the labels we received. We understand the inconvenience and would like to extend our sincerest apologies. Our customer service offered you two options and you chose to receive a refund, which has already been done. We sincerely apologize for the misunderstanding with the labels. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to help you. Thank you for your understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Still nothing to me and hop ordered and paid on September 4 !
Gabrielli S.
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Answer from Petit-Fernand
Dear Silvia, We apologize for any inconvenience you may have experienced. Your satisfaction is very important to us. We want to make sure that we handle it in the best possible way, and for that, it is crucial that we receive complaints directly from our customers. This way, we can respond more quickly and efficiently to your needs. We would like to let you know that we will be in touch with you to provide updates on your order placed on September 4. If there are additional details that you think would be helpful to you, please share them with us. We thank you for your patience and understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Fast service
Nisrine D.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Don't hesitate to give us 5 stars. ?? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Ignorance of the right of withdrawal. Customer service very slow and not looking for any solution. Fortunately I paid by paypal.
Alison K.
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Answer from Petit-Fernand
Hello Alison, We're sorry to read your message. I can confirm that your order has been cancelled following our exchanges 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I bought an aesthetically pleasing gourd, but it leaks.
Adeline R.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your gourd. Please contact us so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I didn't have time to pick up my parcel, I didn't receive it
Claire B.
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Answer from Petit-Fernand
Hello, We're sorry to hear that your order did not arrive. At your request, our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiaquette
1
/5
★☆☆☆☆
I have not received my order.
Laurence
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you did not receive your order. Our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Put sticky label on for over a week on clothes and washed item and came off. Too expensive for what they are. Won't recommend to anyone
Anneka
Answer from Petit-Fernand
Hello Anneka, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty, and we hope that the solution will be satisfactory. Have a wonderful day!
1
/5
★☆☆☆☆
It has been 10 GG and the order has not yet been delivered. Too long a time frame
Corrias I.
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Answer from Petit-Fernand
Dear Ilaria, We apologize for any inconvenience you may have experienced. Your experience is very important to us. We want to address the situation in the best possible way, so it is crucial to receive feedback directly from our customers. Only then can we act promptly and best meet your needs. We will contact you shortly to get more details about the situation. We sincerely thank you for your patience and understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Null! labels wash off the first time they're used
Laura L.
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I ordered the stickers with regular delivery and they never arrived. I got my money back, and placed another order, this time with more expensive delivery, to a pickup point (4.90). The envelope was addressed to my name, with the street, no house number, no indication of the store that served as the pickup point. The courier called me and would not deliver the package because he was looking for me, there was no indication of the pickup point on the envelope, I finally convinced him. Very bad bad experience, and luckily they make labels....
Marcella N.
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