/10
★★★★★
based on 128696 reviews published
★★★★★
based on 128696 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Quick receipt of the ordered goods. to be tested on the garments and especially post use and washing but the first impression is positive
Annalisa A.
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Answer from Petit-Fernand
Hi Annalisa!!! We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
I'm very happy with the stickers on the care labels (we'll have to see how long they last)! On the other hand, the iron-on labels don't hold up at all after only 2 washes. I'm very disappointed with this one, as it's the one that interested me the most, so I'm not sure about the whole thing.
Patricia C.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I have purchased the adhesive fabric labels twice and they are great. The thermoadhesive ones, however, have disappointed me. They have no hold and come off easily, even though I followed the application directions. .
Chiara T.
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Answer from Petit-Fernand
Dear Chiara, We apologize for the inconvenience encountered with the thermoadhesive labels. Please contact us by providing the order number or email address used during purchase so that we can better assist you. Thank you for your helpfulness. Clare, Petit-Fernand
3
/5
★★★☆☆
Everything perfect, very durable item adhesive labels! Only downside is very long delivery time .
Ruggiero E.
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Answer from Petit-Fernand
Good morning Emanuela, We sincerely thank you for your feedback regarding adhesive labels. We are glad that you appreciated the quality of our products. We apologize for the delivery time you experienced and inform you that we are actively working to improve this aspect of our service. Your feedback is valuable to us and helps us grow. We look forward to providing you with an even better experience in the future. Clare, Petit-Fernand
3
/5
★★★☆☆
It's the second time in the last 4 times stickers for kindergarten. Child 1 didn't need a change of clothes very often - everything held up well, child 2 did... I scratch the stickers for the clothes out of the washing machine... I'm already kind of annoyed
Sabine
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Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The proposed labels are too impodent to be placed on clothing.
Corinne C.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that our labels do not meet your expectations. If necessary, we can supply iron-on labels thinner than those you ordered. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Unfortunately my order can never arrive but I hope the 2nd order arrives ?? Great customer service ????
Michelle K.
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Answer from Petit-Fernand
Hello, thank you for your comment. We are always here to help you as best we can! We hope you like your order. ?? Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Nice labels but site not easily navigable. It is difficult to retrieve previous orders to reprocess them, you can't put them in the cart for changes, and you have to do it all over again from the beginning.
Isa
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Answer from Petit-Fernand
Good morning, we apologize for any inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Clare, Petit-Fernand
2
/5
★★☆☆☆
Always bought from here. But this time the quality of the iron on labels is different, not nearly as good as previous years (first started buying in 2018). They even look different as there is more of a sheen, suffice to say they didn't stay on the clothing for long. First wash and they started to peel off.
Andre
Answer from Petit-Fernand
Hello, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand
2
/5
★★☆☆☆
The product is great but the service is bad. For the second time, for the second order, my purchase was not delivered and I had to ask for a second shipment
Locatelli L.
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Answer from Petit-Fernand
Dear Luke, We are truly sorry for the negative experience you had with our service. We understand how frustrating it can be to deal with delivery delays, and we would like to assure you that this situation is not our fault. To try to remedy this, we have already sent you a new order at no charge. We hope that this time everything will go smoothly and that the product can reach you as soon as possible. We thank you for your patience and understanding. If you have any further questions or need assistance, please do not hesitate to contact us. Chiara, Petit-Fernand
3
/5
★★★☆☆
Lovely stickers. Nice design but not sticky enough. They keep coming off in the wash.
Lmh
Answer from Petit-Fernand
Hello Lucy, I appreciate your message. Rest assured, our customer service representatives will be in touch soon to help you. Warm regards, Chiara Petit-Fernand
3
/5
★★★☆☆
The products are of good quality, the patterns should be renewed, and above all, the delivery time should be accelerated and free shipping guaranteed from a minimum amount
Maria C.
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Answer from Petit-Fernand
Dear Maria Claudia, We thank you for your feedback. We are glad that you appreciate the quality of our products. We will consider your comments regarding patterns, delivery time and shipping costs. Your opinion is valuable to us and helps us to improve. Chiara, Petit-Fernand
3
/5
★★★☆☆
Compared to other labels used the hold is not very good at all. After one wash they are already in the process of coming off despite the fact that all the isteuzinodel of the supplier have been respected
Frosoni V.
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Answer from Petit-Fernand
Good morning Valentina, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
3
/5
★★★☆☆
This is a decent product but took far to long to dispatch. Though ordered in, what I thought was plenty of time, my children had returned to school for over a week before I received them. I would suggest more transparency about the length of time it takes to dispatch and the method of postage so that an informed decision can be made about whether its feasible ot even worthwhile waiting.
Liz W.
Answer from Petit-Fernand
Dear Liz, Thank you for your feedback. We sincerely apologize for the delay. We are actively working to improve our shipping processes to ensure that our customers receive their products in a timely manner. Your suggestion for greater transparency regarding dispatch times and postage methods is invaluable, and we will take it into consideration as we strive to enhance our service. We appreciate your understanding and patience, and we hope to provide you with a better experience in the future. Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Sadly the stickers don't stick very well.
A Y.
Answer from Petit-Fernand
Hello Ayah, Thank you for your inquiry. I wanted to let you know that our customer service team will get back to you soon to address your needs. Best wishes, Chiara Petit-Fernand
3
/5
★★★☆☆
The labels for items are great so far, we've been using them for just under 3 weeks. For clothes it's 50:50 so far, unfortunately some of the stickers have already come off after the first wash.
Virginia
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Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The thermoadhesive labels are nice and for the moment they also seem quite durable (only one came off during washing). The thing to improve is the shipping time: I took advantage of standard shipping, without further payment, but 10 working days is really a long time!
Sara
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Answer from Petit-Fernand
Dear Sara, Thank you for your feedback! ?? We are happy that the labels are to your liking. We take note of your comment about the shipping time, we will work to improve it. Thank you again! Best regards, Chiara Petit-Fernand
3
/5
★★★☆☆
I believe the delivery time can be improved.
Cliente
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Answer from Petit-Fernand
Dear Federica, Thank you for your feedback! ?? We will strive to improve the delivery time. Your opinion is important to us! Chiara Petit-Fernand
3
/5
★★★☆☆
Satisfied a few years ago, I didn't hesitate to order a notebook for my youngest daughter's entry into the crèche... But I was disappointed this time. I had ordered for the practicality of the notebook, but all the pages detached, leaving me with loose pages... Not great
Client
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Answer from Petit-Fernand
Hello, thank you for your feedback. We're sorry to see that the pages were assembled incorrectly. We hope, however, that your order is complete and that you like it. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Nice labels but they don't stick... in any case they don't hold on my son's comforter, I have to put 1 label back on after each wash. Maybe I didn't see the iron-on label tab, which is a shame because they might have been more effective than the stick-on labels. Otherwise, they're very pretty.
Laure M.
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Answer from Petit-Fernand
Hello, Thank you for your comment. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I chose for the package to be shipped to a pickup point near me, but I was not notified when the package was shipped nor consequently when it arrived.
Michaela M.
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Answer from Petit-Fernand
Dear Michaela, Thank you for your feedback and we sincerely apologize for the inconvenience you experienced in the delivery of your package. We understand how frustrating it can be to not have timely information on the status of your shipment. We always strive to provide the utmost transparency and assistance to our customers. Even if the delay was caused by the courier, we are happy to have helped you in any way we could. We care about making sure that our customers are satisfied, and we assure you that we will consider your suggestion to improve our service. We thank you again for your patience and understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
More than 2 weeks to be delivered, I expected a fast service.
Petronille M.
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Answer from Petit-Fernand
Hello, thank you for your e-mail. After checking, you have opted for standard delivery, which is the slowest shipping service: 48 hours of production and a delivery time of 2 to 10 working days after sending the order. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The cards arrived 3 weeks later than expected. It took them a week to confirm the issue and resend the order. The last person was very responsive.
Pm
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
Concerning the lunch box, I'm disappointed that it's just a sticker stuck on it and that it comes off very easily... A bit expensive for what it is...
Cliente
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to see that your item does not meet your expectations. In fact, it's a customizable sticker. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I requested expedited shipping, paid 10 euro , arrived 5 days after purchase. Poor quality, after two washes they either peel off or crack and no longer read. I do not recommend the purchase
Val
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Answer from Petit-Fernand
Dear Valentina, We would like to inform you that customer service will get in touch with you shortly. We apologize for the inconvenience. Chiara Petit-Fernand
3
/5
★★★☆☆
The labels for the clothes come off as you wash them. Too bad
Aurélie
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Answer from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
They sent me the labels with some with my daughter's name and others with someone else's, then when they sent me the correct ones they sent them to a delivery point that was far away from where I lived, I will not order any more.
Esther
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Answer from Petit-Fernand
Hello, Thank you very much for your email. First of all, we are sorry for the cancellation of the order. We sent it to the address you confirmed to us, but we are not responsible for the delivery error of the carrier. Please contact the carrier for more information. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Ordered these stickers last year and had no problems with them at all, stuck to shoes, jumpers, t-shirts. Ordered more for this year and they are not sticking to shoes or jumpers. So far staying on the t-shirts. Same type of shoes and jumpers as last year, quite disappointment and am back to using a pen
Christine P.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
They sent it via Mrw to a collection point. Even though I got the email saying it was there, after going 3 times and being told it wasn't there, I was then told it was returned. I wasted a morning talking to Mrw. They said the package had been left at the pickup point and those at the pickup point that they had never received it. I can't waste any more time on this, so I let it go. A pity
Anabel
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Answer from Petit-Fernand
Hello, Unfortunately, we do not have any emails in your name that we can verify. We will contact you for more information. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Unusually slow service The labels are always beautiful, but on my previous orders, delivery was always very fast. This time, with no news after a week, I had to phone and wait another week for delivery.
Noëlle
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that the delivery is taking longer than expected. However, we have no influence on the postal service. We hope you will receive it very soon. Have a nice day, Elise, C-MonEtiquette