/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Lots of choice in personalization, lots of items on offer, which is great, but the labels don't wash well (for those to be ironed on), or come off (for those to be stuck on), even though I wash at 30 degrees. It's a real shame.
Gwenaelle L.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The envelope arrived damaged but the labels are in good condition. This isn't my first order, and I've noticed a deterioration in the quality of the labels, and less choice of graphic options, which is a shame.
Claire
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We invite you to contact us so that you can give us your comments which are very useful to us to improve. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I placed the order for the second time and it still hasn't arrived, I've been waiting since early September
Anna D.
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Answer from Petit-Fernand
Dear Anna, We sincerely regret the inconvenience you experienced with your orders. We would like to inform you that we have already sent a new order, which is currently in transit and will arrive soon. We thank you for your patience and understanding in this situation, and apologize for the inconvenience. Clare, Petit-Fernand
2
/5
★★☆☆☆
Big lag too get the goods.
Julien M.
Answer from Petit-Fernand
Hello Julien, We're sorry the delivery took longer than you expected. As manufacturing takes place in France, orders can take some time to get delivered to the UK. If orders take over two weeks to arrive, we recommend getting in touch with our customer service to fix the issue. Have a wonderful day!
3
/5
★★★☆☆
It's a shame it doesn't stick well.
Elodie O.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The courier service was terrible. They took much longer than the stipulated time. The customer service was quick to answer, but they did not give me any solution. Very bad that they don't send orders home, even if they charge shipping costs. MRW/Seur are a disaster.
Miriam
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Answer from Petit-Fernand
Hi Miriam, We are sorry to hear that your order took so long to arrive. We hope that your order is still to your liking 🙂 Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
Delivery was made days later than what was stated on the website.
Natalia
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Answer from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Wasn't impressed this time delivery took over two weeks to arrive and product Wasn't brilliant either
Zoe S.
Answer from Petit-Fernand
Hello Zoe, I'm sorry your experience with our products was lacklustre. Could you get in contact with our customer support to tell us in more detail what was wrong with your labels, please? Have a wonderful day!
3
/5
★★★☆☆
I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.
Natalie R.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
Too long time, disappointed with the product was not clear that it was paper educherete
Barbara
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Answer from Petit-Fernand
Dear Barbara, Thank you for providing your feedback regarding the product. We sincerely apologize for the inconvenience caused by the delivery time and will contact you for clarification about the product received. Your opinion is very important to us and will help us to improve communication with our customers. Clare, Petit-Fernand
3
/5
★★★☆☆
The delivery times are too long.
Stephanie S.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
On the whole I like all the items I order except the bento where I am really disappointed by the quality of this one. The flocking is really very badly done (bubbles, sticky hairs, a real horror for a child's box).
Kévin D.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
A good experience..I waited almost a month to get my order
Mihaila C.
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Answer from Petit-Fernand
Good morning, Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your order and understand how frustrating it can be to wait. We are constantly working to improve our shipping times and ensure that our customers receive their orders in a timely manner. Your patience is greatly appreciated and we are glad to know that despite the delay, you had a good experience with us. If you have any further questions or needs, please do not hesitate to contact us. Good day, Clare, Petit-Fernand
2
/5
★★☆☆☆
I did not receive the order for the start of school despite the fact that I placed the order at the end of August. In spite of this the very friendly operator made me send it again.
Mantero E.
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Answer from Petit-Fernand
Buongirno Elisa, We thank you for your message and sincerely apologize for the inconvenience. ?? We will contact you shortly to ensure that the second mailing, at our expense, has arrived correctly. We apologize again for the inconvenience and thank you for your patience. Clare, Petit-Fernand
3
/5
★★★☆☆
Very good as always the labels that I have been ordering for 8 years, but this time they took 15 days to arrive.
Sonia
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Answer from Petit-Fernand
Hello, Thank you very much for your loyalty We are sorry for the delay in delivery this time Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
The stickers took a long time to arrive, as sent from France, which wasn't made clear. They do not actually seem to work and fall off in the wash. They are also badly perforated, so almost impossible to remove from the sticker sheet in the first place. I give this 2 stars as they are actually pretty cute stickers, just useless. I would not buy from this company again.
Christine B.
Answer from Petit-Fernand
Hello Christine, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty. Have a wonderful day!
2
/5
★★☆☆☆
We bought some labels and stickers for the beginning of the school year for our daughter, they arrived late and the envelope was torn and empty. We informed you of what happened and you sent them again, they arrived on Saturday afternoon and the envelope had scratches and some of the pages were wrinkled. We will sincerely consider ordering from you again. Thank you
Pepe
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Answer from Petit-Fernand
Hello, We are sorry to hear that your order has arrived wrong again. We have just contacted you to help you as soon as possible ! Hello, Camille Petit-Fernand
3
/5
★★★☆☆
This is the third time I have ordered the name labels and I am very happy with them, only the last delivery took three weeks to arrive.
Christina S.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Lovely design of stickers, huge selection. I followed the ironing instructions completely and on first wash some fell off. Quite disappointing for the price of the product
Frances M.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Labels were very nice but delivery was extremely slow.
Rv
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
They come off in the wash. Useless
Jo
Answer from Petit-Fernand
Hello Josephine, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty. Have a wonderful day!
2
/5
★★☆☆☆
Order never arrived as it was only sent in a letter. However, when I made a complaint, I at least received a credit note immediately.
Melanie R.
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Answer from Petit-Fernand
Hello, we are sorry that the delivery was not successful. In fact, your order was sent in an envelope because you ordered a single label booklet. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Unfortunately, the delivery time was not met and arrived after school started. A maximum of 10 working days was expected, but it arrived after three weeks
Andrea C.
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Answer from Petit-Fernand
Good morning Andrea, Thank you for your feedback and we apologize for the mishap regarding the late delivery. We are aware of the importance of receiving orders on time, especially during a sensitive time like the beginning of the school year. Unfortunately, unforeseen issues sometimes arise that can affect delivery times. We are actively working to improve our processes and ensure that similar situations do not occur in the future. Please contact us if you have any further needs; we will be happy to offer our assistance. Clare, Petit-Fernand
2
/5
★★☆☆☆
Order never arrived and there was no apology or update, just a rather long wait until I finally asked for a refund.
Rachel C.
Answer from Petit-Fernand
Hello Rachel, We're sorry that Royal Mail did not deliver your order. As we do not handle deliveries ourselves, we do not have any more information than you regarding the whereabouts of your orders. We hope that the solution brought by our customer service was satisfactory. Have a wonderful day!
2
/5
★★☆☆☆
Order arrived 3 weeks later, reported delivered as early as a couple of days before arrival.
Rosamaria L.
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Answer from Petit-Fernand
Good morning Rosamaria, we understand your disappointment with the delay in the delivery of your order. We apologize for any inconvenience caused and assure you that we are doing our best to improve shipping times. If you need further information or assistance, please do not hesitate to contact us. Clare, Petit-Fernand
2
/5
★★☆☆☆
I paid to have it delivered express, and it arrived 6 days later.
Janire
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Answer from Petit-Fernand
Hi Janire, We apologize for the delay in delivery. We have just sent you an email confirming the reimbursement of the shipping costs 🙂 Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
Unfortunately this pack of stickers are not lasting and keep coming off in the wash
Claire
Answer from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.
Yves R.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Nice printed but Unfortunately the stickers come off from the clothes after washing.
Karolina
Answer from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink
Patrizia
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Answer from Petit-Fernand
Good morning Patrizia, Thank you for contacting us and sharing your feedback. We have sent an email and are awaiting your response so that we can best assist you. We are sorry to hear that the color of the water bottle you received does not match your expectations. Please be advised that we are trying to ensure that the color representation on our site is as accurate as possible. However, variations may occur due to factors such as light and device settings. We remain available to resolve this as best we can. Please check your email and reply to us so we can proceed. Clare, Petit-Fernand