/10
★★★★★
based on 126013 reviews published
★★★★★
based on 126013 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
One week to receive my labels Impossible to contact someone this site was recommended to me, I am very disappointed I did not receive the labels on time
Emilie
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Answer from Petit-Fernand
Hello Madam, We apologize for the inconvenience. We have sent you an e-mail to locate your order and resolve the problem as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
1 star because I haven't received the order..and they still have to solve the problem
Anna L.
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Answer from Petit-Fernand
Good morning Anna, we are sorry to hear that you have not yet received your order. I have sent you an email to ask you to confirm the address. Looking forward to your reply. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I ordered 3 custom steel bottles on Dec. 09; they arrived on the 23rd afternoon, but by then I was no longer home. In addition, one of the three has obvious scratches on the surface of the bottle. In short, gift arrived late and spoiled to boot ?? The only good thing is the customer service that responds fairly quickly.
Elisa
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Answer from Petit-Fernand
Good morning Elisa, we apologize for the shipping time. Regarding the bottle, this is unfortunately a defect. We have sent you an email to find a solution. Alessio
1
/5
★☆☆☆☆
Very poor service and shipping!
Stefania Jachero
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems with the delivery service in Spain, that is why we are looking for new delivery partners. However, I confirm that your order was reshipped on 24/12 according to your request. Your order will arrive shortly. Have a nice day, Maialen
1
/5
★☆☆☆☆
I am not satisfied with the hot melt stickers from the last order. It is very difficult to stick them on with the iron and once they are on they fall off after a few minutes. This had not happened to me in previous orders. In fact I had bought them again because the previous times I have done very well with them. I don't know what happened, but the quality of the last stickers is terrible. Too bad.
Elisa
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some pictures of the defective labels to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, the package never arrived.
Chiara G.
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Answer from Petit-Fernand
Good morning Chiara, We are sorry you have not yet received your order. We have proceeded to send you an email in order to find a satisfactory solution. Happy holidays, Alessio
1
/5
★☆☆☆☆
I still haven't received my order?
Odile Terrisse
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Answer from Petit-Fernand
Hello, I apologize for the inconvenience. We have sent you an email to locate your order and resolve the problem. I wish you happy holidays! Maialen
1
/5
★☆☆☆☆
I never received my order.
Helene Champion
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Order STILL NOT RECEIVED AFTER 2 MONTHS of ordering. Really disappointed and I absolutely do not recommend. I would like my money back immediately!
Naomie
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
After 1 month the labels still haven't arrived. Very bad
Teresa L.
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Answer from Petit-Fernand
Dear Teresa, We are sorry to hear that you have not yet received your order. We have already contacted you so that we can find a solution to the inconvenience caused to you. Best regards, Alessio
1
/5
★☆☆☆☆
The order never arrived--I ordered well in advance to get it for Christmas but then it didn't arrive on time. So about the products I have no way to say anything because I haven't seen them yet. Too bad!!!
Anna
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Answer from Petit-Fernand
Good morning Anna, We are sorry for the delivery time, we have sent you an email informing you about the location of your order. Have a nice day ?, Alessio
1
/5
★☆☆☆☆
Don't buy the Christmas stickers... Too small and they're white on one side.... Very over the top.
Elodie Hennion
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Answer from Petit-Fernand
Hello, Thank you for your comment and we are sorry for any inconvenience caused. I can confirm that all the information on our products (dimensions...) and instructions for use can be found on our website. You have therefore received a product that conforms to the description! Have a nice day, Maialen
1
/5
★☆☆☆☆
I simply did not receive my order ?1001736794?
Rachel Kanoui
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Answer from Petit-Fernand
Hello, I apologize for the inconvenience! I have sent you an email to locate your order as soon as possible. Happy holidays! Maialen
1
/5
★☆☆☆☆
After 22 days I still have not received the order and there is no way to contact by phone, nefarious and disastrous service, it has cost me 30 euros and there is no way to recover it.
Laura Massana Vicente
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had many problems regarding the delivery service in Spain due to the long weekends and holidays that have delayed all shipments, that is why we are looking for new partners to make deliveries. We will contact you by mail to find a solution ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I had an offer of 25% which I didn't get, I'm really disappointed.
Carole Cecak
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, I have sent you . Sincerely, Maialen
1
/5
★☆☆☆☆
Order still not received and no quick response from after-sales service! Very disappointed.
Sonia Da Costa
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Answer from Petit-Fernand
Hello Sonia, We apologize for the inconvenience. We contacted you on 14/12 regarding your order. However, your order should already have reached you. Please reply to the e-mail in question, confirming your address so that we can find a solution as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
I have not received my order. I can't reach anyone at customer service. They are gifts for christmas. I'm disappointed.
Nathalie Piedloup
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Answer from Petit-Fernand
Hello Nathalie, Please accept our apologies for the inconvenience. We contacted you yesterday regarding your order. We will do our best to find a solution for you as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
Unfortunately, this 2nd time I've ordered from you leaves me unsatisfied. Your labels don't hold or don't hold as well as they used to. My children wear uniforms to school and have labels on all their clothes. I've had to re-stick them for the 3rd time since the start of the school year, and I find them in my washing machine, stuck on other clothes, on my lingerie... In short, not great, too bad
Invité
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Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
I have not received my order it's been over months
Amanda J.
Answer from Petit-Fernand
Hello, your order made on 5th December was sent the 7th, you should indeed have received it in the meanwhile. If it's not the case or you meant another order (that we couldn't find with your email adress), please contact our customer service so we find a solution.
1
/5
★☆☆☆☆
Not great, the labels are already peeling off
Estelle
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Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
Big problem with delivery. The labels never arrived.
Virginie Philibert
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped free of charge in accordance with your request on 16/12. We remain at your disposal and hope you will receive it soon! Have a nice day, Maialen
1
/5
★☆☆☆☆
The website is easy and intuitive. They are practical although I have not yet put them on so I can not comment on durability or resistance to washing. Great customer service. We had a problem with the shipment and they responded quickly and did not put any problem to resend the order. The format is nice and I'm sure they will be super practical for me not to lose anything of our little one. I highly recommend it.
N.bel.r
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Answer from Petit-Fernand
Hi Josefa, Thank you so much for your order and the kind words. We are delighted to hear that you had a good customer experience. I wish you a happy day! Bea
1
/5
★☆☆☆☆
I never received my order... I'm still waiting! It's been 3 weeks already
Coralie
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Answer from Petit-Fernand
Hello Coralie, Thank you for your message. When I look at your order, I notice a small problem with the address provided at the time of purchase. I invite you to write us an email on [email protected] and give us your complete address. Looking forward to hearing from you, Have a nice day! Bea
1
/5
★☆☆☆☆
I have not received an order that I ordered on November 23. It is not true that, as you say, I did not reply to your email on December 13. I can send you a screenshot replying that the address was correct. The point is that I still have not received anything.
Begoña Cortina
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Answer from Petit-Fernand
Hi Sandra, I am very sorry that you have not received your order yet. On December 13 I had asked you if you would like to keep the same address for the new shipment. Unfortunately without your reply we can not do anything. I am waiting for you and wish you a happy day! Bea
1
/5
★☆☆☆☆
I made a request and it has never arrived. They told me they were making it again and I'm still waiting.
Maria
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Answer from Petit-Fernand
Hi Maria, I am sorry to hear that you did not receive your order. I confirm that the labels have been remanufactured and shipped on December 13 to the same address. They should not take long to arrive! Best regards, Bea
1
/5
★☆☆☆☆
I still haven't received my order!!!
Marie Godeau
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Answer from Petit-Fernand
Hello Marie, I'm sorry you didn't receive your order. Could you please reply to our e-mail so that we can find a solution to your request? I look forward to hearing from you, and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
Order received and it does not correspond to my order. No response from the after-sales service, neither via the website nor via facebook. Disappointed! Yet I was delighted with all my other purchases.
Gaillez
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Answer from Petit-Fernand
Hello Amandine, We apologize for the delay in replying. The elves are very busy at the moment...lots of good children this year! I can confirm once again that your products will be remanufactured, and I apologize on behalf of C-monEtiquette for the anomaly that occurred during the personalization of your labels! Have a nice day! Bea
1
/5
★☆☆☆☆
The labels don't peel off properly, so they're corroded and don't stay stuck to the clothes.
Client
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Answer from Petit-Fernand
Hello, Thank you for your message. I'm very sorry that you have experienced difficulties with our products. Could you please send us photos of the faulty labels to [email protected]? We will pass them on to our quality department and get back to you as soon as possible. We look forward to hearing from you. Have a nice day! Bea
1
/5
★☆☆☆☆
Order never received, I contacted customer service again and they informed me of the rapid return of my order - still nothing. My initial order was dated October 27.
El Baqqali Boutaina
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Answer from Petit-Fernand
Hello, I am very sorry that you have not received your order. Please send us an e-mail to [email protected] so that we can understand the cause of the problem and get back to you as soon as possible. I remain available and wish you an excellent day! Bea
1
/5
★☆☆☆☆
Order never received
Naomie
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Answer from Petit-Fernand
Hello Naomie, I'm sorry you didn't receive your order. Please email us at [email protected] so that we can get back to you as soon as possible. In the meantime, I wish you a beautiful day! Bea