9.1/10
★★★★★
based on 137006 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Order never arrived Sucks

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Eleonora C.
Translated review
Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

It's been almost a month since I placed an order and I still haven't received it.

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Aranzazu Grande Garcia
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

The package never arrived

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Sara
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I don't understand why it took 20 days for my stickers to arrive this time when the first time it took 3 days.

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Arantzazu Del Valle
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1 /5
★☆☆☆☆

I never received my order

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Ludovica D.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Too expensive for the number of labels

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Elisabetta B.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, please stay connected on our social pages so you don't miss promotions. Best regards, Alessio
1 /5
★☆☆☆☆

Placed order on August 30 to date nothing has arrived.

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Emanuele D.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Very poor service !!! On August 30 I placed the order until today we have not received anything ! Thank you but I don't need this kind of service !!!!

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Alina P.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

After 21 days my order has still not arrived Despite several reminders I am sorry because I have always ordered a lot.

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Elisa M.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I purchased the thermoadhesive labels in late August and have yet to receive them. I can't give feedback on the quality of the product, but I can definitely say that the advertising they do about arriving within 24/48 hours of purchase is misleading. I am very disappointed!

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Simona C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, but I would like to point out to you that the fabrfication of products is done in a maximum of 48 hours, which means that your order was shipped 2 days after payment. As for the delivery time, as reported in the email you received, it is 10 working days. Please accept our sincere apologies for this misunderstanding. Sincerely, Laura
1 /5
★☆☆☆☆

Iron-on labels come off after one wash at 30°C... Very very disappointed

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Pauline Lheureux
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1 /5
★☆☆☆☆

After 2 weeks still no labels....school has already started ....overall they asked me 2 euros more for customs fees ....

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Claudia D.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

After 14 days I still haven't received the package

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Valeria C.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I am still waiting for the labels after more than 10 days.

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Margherita B.
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Answer from Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Order placed on 30.08. As of 21.09, the labels have not yet arrived. I have not received responses to emails forwarded to request information

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Manu
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Very disappointed for self-adhesive labels. Wash and go.

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Thierry
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1 /5
★☆☆☆☆

It's been months but i dont still have my order??

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Graceccyyy
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1 /5
★☆☆☆☆

Order placed on August 30 and still no labels to date Tuesday September 22 after several calls nothing and still nothing ....

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Segolene Mabille
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1 /5
★☆☆☆☆

I still haven't received my order

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Olfa Mhenni
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1 /5
★☆☆☆☆

Too much time to receive the order

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Sophie Le
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1 /5
★☆☆☆☆

I find myself negatively evaluating my experience as I have not received the products I purchased. The 10-day deadline was scheduled for 16/09 to date I have received nothing, not even customer service support.

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Valentina
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

My order didn't arrive and nobody answer me

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Lucia S.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

My package placed the order on August 31 it's almost been a month and I still don't know any news about my package. In all it was writing 2 3 working days but we are almost a month and nothing yet

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Ilaria E.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

They have yet to arrive, little seriousness in sending the package since they are necessary items for school. I would like to know where my shipment went

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Rosario C.
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Answer from Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I bought iron-on labels which, after one or two washes, no longer fit on the clothes. An email was sent and no reply, the least I can do is reply.

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Barbara Teixeira
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1 /5
★☆☆☆☆

I am waiting for the order, I placed it 21 days ago, I am not happy at all.

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Georgina Borras Teixido
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

Unfortunately, there is no 0 rating! Purchased labels on September 6 and as of today, September 21 never received! Customer service tells me to wait until Sept. 19 to hear back! It is clear that with the start of school I would need the labels as soon as possible (I was fine with the normal delivery time stated on the Site), but by now I have affixed more to my daughter's school supplies! To date no labels and no refund! Never again more than a negative experience ???????? UPDATE-UPDATE After about 4 months after my order and several email exchanges with customer service I received the product I ordered At least the customer service worked

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Antonella
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
1 /5
★☆☆☆☆

I have been getting labels that are not mine and customer service is not responding

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Jessica S.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

Not at all satisfied with the product. Peels off at first wash.

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Magali
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming off, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1 /5
★☆☆☆☆

Very bad experience impossible to reach by phone the service I fight since August 30 to have the labels of my children very bad experience

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Mellina
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1 /5
★☆☆☆☆

I wouldn't know what to review.....I've been waiting for my order for two weeks....and haven't received anything yet!

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Daniela
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

The labels are super nice, I loved the design. But the first garment I washed in a 20 degree program, the heat seal label came off. What a disappointment! As far as the items and slippers are concerned, so far no problems.

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Gloria
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1 /5
★☆☆☆☆

WITNESSES. Package gone. Order placed on September 8. Never again I DISADVISE IT AT ALL.

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Stefano
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

First order of August 28 and no news of whether it will arrive or why the delay. We are waiting for an explanation of why and/or refund of the money if it does not want to be delivered... And this after making a claim.

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Moisès Xandri
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request to the good address as there was an error in this one. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

The truth is that I am quite disappointed with you. I still haven't received my order, I have no answer from you and you don't give me my money back, nothing at all, I was very happy with you but because I still haven't received my stickers I'm very angry.

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Virginia
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1 /5
★☆☆☆☆

Very long time needed and afterwards; you never have peace because too much email comes from you

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Samira H.
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Answer from Petit-Fernand
We apologize if you have had to wait for delivery and have received replies to your emails. You can unsubscribe from the newsletter to stop receiving emails.
1 /5
★☆☆☆☆

The labels do not withstand the tumble-dryer as indicated. They don't even withstand two washes at 30°. Very disappointed with the product.

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Aurélie Léonet
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1 /5
★☆☆☆☆

I have not yet received the goods

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Francesco F.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1 /5
★☆☆☆☆

I always received my order on time and was delighted with the quality of the stickers. This time I have had to file a claim. I made the purchase almost a month ago and have not received them.

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David
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1 /5
★☆☆☆☆

Hello, I've sent you an e-mail and I still haven't received a reply.

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Vanessa Thienneau
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected].? Thank you for your understanding. Alessio