/10
★★★★★
based on 126907 reviews published
★★★★★
based on 126907 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very bad delivery the order arrived after a month Absurd
Sabina
Translated review
Answer from Petit-Fernand
Good morning Sabina, we are sorry about the delivery time. The postal services must have surely encountered a problem in getting the package delivered to them. We thank you for your understanding and remain available for any additional information at [email protected] Alessio
1
/5
★☆☆☆☆
My order never arrived I placed it in September
Diana Torres Ibáñez
Translated review
Answer from Petit-Fernand
Hi Diana, I am very sorry for what happened. I have just sent you an email in order to find a solution. I am waiting for your reply. Best regards, Bea
1
/5
★☆☆☆☆
I selected name stickers with vehicles on so my son would be more willing to have them in his clothes. My 3 year old was disappointed that his stickers then didn't have a picture on as ordered. I don't think I would have paid a premium had I have expected this to happen.
Claire
Answer from Petit-Fernand
Hello Claire, Thank your for your order. I am really sorry the stickers are not how you expected them to be. However, it is shown on our website that the picture (bus) was unavailable for the background you had chosen. I have sent you an email with the screenshots so you can see. Wishing you a lovely day, Bea
1
/5
★☆☆☆☆
Good evening, never received the labels.
Brigitte Taravella
Translated review
Answer from Petit-Fernand
Hello Brigitte, I've just sent you an e-mail to check with you whether the address provided was correct. I look forward to hearing from you, and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
Too bad I didn't receive my order
Pierre Faure
Translated review
Answer from Petit-Fernand
Hello, I'm sorry you didn't receive your order. My colleague replied to your e-mail on January 7, asking if the address you provided at the time of purchase was correct. I look forward to hearing from you and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
I place an order and realize that I have made a mistake, so I am offered to change my order because it is not yet produced. I changed it 5 minutes after placing my order ... they replied 3 days later, telling me it was too late to change it! So why offer me this? Lame, avoid it!
Client
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that you requested the modification within the allotted time. In order to find a solution to your problem as quickly as possible, I have sent you an e-mail. Sincerely, Alessio
1
/5
★☆☆☆☆
Pas fiable. La commande a mis mis UN MOIS à arriver alors que sur le site un délai de 2 à 10 jours était annoncé. C'est dommage car la qualité du produit est très bonne.
Begoña Cortina
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered window stickers...they didn't arrive in more than 2 weeks...and for that they charge almost 4 euros shipping costs. Never again.
I.g.
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
One week to receive my labels Impossible to contact someone this site was recommended to me, I am very disappointed I did not receive the labels on time
Emilie
Translated review
Answer from Petit-Fernand
Hello Madam, We apologize for the inconvenience. We have sent you an e-mail to locate your order and resolve the problem as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
1 star because I haven't received the order..and they still have to solve the problem
Anna L.
Translated review
Answer from Petit-Fernand
Good morning Anna, we are sorry to hear that you have not yet received your order. I have sent you an email to ask you to confirm the address. Looking forward to your reply. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I ordered 3 custom steel bottles on Dec. 09; they arrived on the 23rd afternoon, but by then I was no longer home. In addition, one of the three has obvious scratches on the surface of the bottle. In short, gift arrived late and spoiled to boot ?? The only good thing is the customer service that responds fairly quickly.
Elisa
Translated review
Answer from Petit-Fernand
Good morning Elisa, we apologize for the shipping time. Regarding the bottle, this is unfortunately a defect. We have sent you an email to find a solution. Alessio
1
/5
★☆☆☆☆
Very poor service and shipping!
Stefania Jachero
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems with the delivery service in Spain, that is why we are looking for new delivery partners. However, I confirm that your order was reshipped on 24/12 according to your request. Your order will arrive shortly. Have a nice day, Maialen
1
/5
★☆☆☆☆
I am not satisfied with the hot melt stickers from the last order. It is very difficult to stick them on with the iron and once they are on they fall off after a few minutes. This had not happened to me in previous orders. In fact I had bought them again because the previous times I have done very well with them. I don't know what happened, but the quality of the last stickers is terrible. Too bad.
Elisa
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some pictures of the defective labels to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, the package never arrived.
Chiara G.
Translated review
Answer from Petit-Fernand
Good morning Chiara, We are sorry you have not yet received your order. We have proceeded to send you an email in order to find a satisfactory solution. Happy holidays, Alessio
1
/5
★☆☆☆☆
I still haven't received my order?
Odile Terrisse
Translated review
Answer from Petit-Fernand
Hello, I apologize for the inconvenience. We have sent you an email to locate your order and resolve the problem. I wish you happy holidays! Maialen
1
/5
★☆☆☆☆
I never received my order.
Helene Champion
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Order STILL NOT RECEIVED AFTER 2 MONTHS of ordering. Really disappointed and I absolutely do not recommend. I would like my money back immediately!
Naomie
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
After 1 month the labels still haven't arrived. Very bad
Teresa L.
Translated review
Answer from Petit-Fernand
Dear Teresa, We are sorry to hear that you have not yet received your order. We have already contacted you so that we can find a solution to the inconvenience caused to you. Best regards, Alessio
1
/5
★☆☆☆☆
The order never arrived--I ordered well in advance to get it for Christmas but then it didn't arrive on time. So about the products I have no way to say anything because I haven't seen them yet. Too bad!!!
Anna
Translated review
Answer from Petit-Fernand
Good morning Anna, We are sorry for the delivery time, we have sent you an email informing you about the location of your order. Have a nice day ?, Alessio
1
/5
★☆☆☆☆
Don't buy the Christmas stickers... Too small and they're white on one side.... Very over the top.
Elodie Hennion
Translated review
Answer from Petit-Fernand
Hello, Thank you for your comment and we are sorry for any inconvenience caused. I can confirm that all the information on our products (dimensions...) and instructions for use can be found on our website. You have therefore received a product that conforms to the description! Have a nice day, Maialen
1
/5
★☆☆☆☆
I simply did not receive my order ?1001736794?
Rachel Kanoui
Translated review
Answer from Petit-Fernand
Hello, I apologize for the inconvenience! I have sent you an email to locate your order as soon as possible. Happy holidays! Maialen
1
/5
★☆☆☆☆
After 22 days I still have not received the order and there is no way to contact by phone, nefarious and disastrous service, it has cost me 30 euros and there is no way to recover it.
Laura Massana Vicente
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had many problems regarding the delivery service in Spain due to the long weekends and holidays that have delayed all shipments, that is why we are looking for new partners to make deliveries. We will contact you by mail to find a solution ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I had an offer of 25% which I didn't get, I'm really disappointed.
Carole Cecak
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, I have sent you . Sincerely, Maialen
1
/5
★☆☆☆☆
Order still not received and no quick response from after-sales service! Very disappointed.
Sonia Da Costa
Translated review
Answer from Petit-Fernand
Hello Sonia, We apologize for the inconvenience. We contacted you on 14/12 regarding your order. However, your order should already have reached you. Please reply to the e-mail in question, confirming your address so that we can find a solution as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
I have not received my order. I can't reach anyone at customer service. They are gifts for christmas. I'm disappointed.
Nathalie Piedloup
Translated review
Answer from Petit-Fernand
Hello Nathalie, Please accept our apologies for the inconvenience. We contacted you yesterday regarding your order. We will do our best to find a solution for you as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
Unfortunately, this 2nd time I've ordered from you leaves me unsatisfied. Your labels don't hold or don't hold as well as they used to. My children wear uniforms to school and have labels on all their clothes. I've had to re-stick them for the 3rd time since the start of the school year, and I find them in my washing machine, stuck on other clothes, on my lingerie... In short, not great, too bad
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
I have not received my order it's been over months
Amanda J.
Answer from Petit-Fernand
Hello, your order made on 5th December was sent the 7th, you should indeed have received it in the meanwhile. If it's not the case or you meant another order (that we couldn't find with your email adress), please contact our customer service so we find a solution.
1
/5
★☆☆☆☆
Not great, the labels are already peeling off
Estelle
Translated review
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
Big problem with delivery. The labels never arrived.
Virginie Philibert
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped free of charge in accordance with your request on 16/12. We remain at your disposal and hope you will receive it soon! Have a nice day, Maialen
1
/5
★☆☆☆☆
The website is easy and intuitive. They are practical although I have not yet put them on so I can not comment on durability or resistance to washing. Great customer service. We had a problem with the shipment and they responded quickly and did not put any problem to resend the order. The format is nice and I'm sure they will be super practical for me not to lose anything of our little one. I highly recommend it.
N.bel.r
Translated review
Answer from Petit-Fernand
Hi Josefa, Thank you so much for your order and the kind words. We are delighted to hear that you had a good customer experience. I wish you a happy day! Bea