/10
★★★★★
based on 125975 reviews published
★★★★★
based on 125975 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The order arrived late and the communication with the company, on repeated occasions, to know when it would arrive was also very insufficient because they do not have a follow-up of the order. If it arrives well and if not, nothing. They told me that if it did not arrive they would refund my money. The product arrived in good condition but to use it for the next course.
Mayca Sanfer
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Presentation very comfortable as in a booklet and the stickers for things are fine but the ones for clothes fall off too easily even if you follow the instructions for placement. Good thing I took few because I didn't know them....
Alba Baños
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
I had gotten them years ago with my first child and was super satisfied! This time, however, The colors of the prints are not very garish compared to the original, the bold lettering is blurry in almost all sizes, and the sheet of tissue for the sticky labels is missing at all, which involves ironing. I am very disappointed!
Alessandra C.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
Timely delivery. The labels are very nice but the heat adhesive ones start to peel off in the first wash. The adhesive ones, on the other hand, have held up.
Lucía Romero Aguilar
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Too long a delivery time to receive the labels.
Chiara F.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The labels are very pretty, but peel off after the first wash.
Fabienne Mata
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Very fast delivery but this time the self-adhesive labels were not cut properly. Some tore when I peeled them off the sheet. Do you have a tip for sticking them on socks?
Isabelle
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Very pleasant site, fast delivery, very pretty, but the iron-on labels don't stay on, they come off after 2 or 3 washes, and the same goes for the object labels, they come off. I'm disappointed, I made a first order satisfied with the delivery and quality I made a second order. I shouldn't have
Melany
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Answer from Petit-Fernand
Hello Melany, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
Really disappointed with the product. After 2 washes, 70% of the labels were gone. The application time etc. was well respected. I won't be recommending it again, given the price and mediocre quality.
Justine. A
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Answer from Petit-Fernand
Hello Justine, We're very sorry to hear about the problem with your labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
I ordered two personalized water bottles and two personalized lunch boxes. I was more than disappointed with the gourds, as one of them literally broke after not even a week of use (the cap literally broke and the gourd itself made a funny noise as if there was loose metal inside). The cans are just a simple sticker, which comes off really quickly for the price! But I'm careful, and I don't even put them in the dishwasher, even though it's not forbidden from what I've seen! As for the labels, you have to press them down like crazy with an iron so that they don't come off after 24 hours in the 1st wash! The only thing I haven't been disappointed with so far are the sticky labels for equipment! It's clear that I'll never order again! What's more, I always receive my order late, so I'm all for paying the price, but only when it's worth the quality. Which is not the case here!
Johanna W.
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Answer from Petit-Fernand
Hello Johanna Thank you for sharing your feedback. I suggest you contact customer service so that they can assist you and suggest a solution for each of these points. You can contact them by email: [email protected], specifying your order number. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
I follow the instructions for use, and they come off in the wash, I wash with cold water.
Aintzane Cano Loroño
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
A bit disappointed. I ordered personalized sleeves and one of them is really badly made.
Sophie
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Answer from Petit-Fernand
Hello, We are very sorry that your order did not meet your expectations. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day... Alessio
3
/5
★★★☆☆
Slightly long delivery time
Sandy Maillard
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
The stickers are very good. highly customizable but unforgivable delay of more than 10 days to receive the order. Alleged problem with the post office. I don't know whose it is but there was no customer service to really follow up and they are not reliable with delivery times.
Sara
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
3
/5
★★★☆☆
This is the first time I am using Petit-Fernando labels. It was very easy to order and delivery was super quick to UK. I was very excited to use them for my son's first school uniform but I've got mix feeling. After one day they just peeled off. I iron them as instructed but they didn't stick on uniform.
Kristina
Answer from Petit-Fernand
Hello, I am sorry the labels didn't work for you I have just send you an email to find a solution 🙂 Xia
3
/5
★★★☆☆
Half the labels peel off after the first machine
Eyme
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Delivery of fabric adhesive labels on time and true to what was ordered. Very reasonable cost. Only thing, although I followed the instructions for attaching, already after the first wash one really came off and the others came off at the edges. I am also sorry because the graphics are really beautiful!
Silvia
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
2
/5
★★☆☆☆
Hello, I'm disappointed after a 1st satisfactory experience, I'm still waiting for my order placed in early September. I would really like to find a solution.
Magali Gm
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Answer from Petit-Fernand
Hello Magali We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
The product is good but with shipping we are not there, labels arrived very late so for the start of school I had to make arrangements to buy a special printing machine at the last minute!
Noemi
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
I ordered 4 pages of sticker stickers with different subjects, as well as other labels for objects and fabrics. I received only one of the four pages. I had to ask for a refund, which I received upon reminder. Very long delivery time compared to 2 years ago. Overall not satisfied because of service and delivery.
Simona
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
I thought the stickers would be bigger than they were they were tiny, also missed off the animal that was selected above my daughters name, also expensive for what they are.
Jennifer O.
Answer from Petit-Fernand
Hi I am sorry the illustration was missing on one of your labels, you should have been notified of this when you placed your order that it was incompatible with the background. I will send you an email 🙂 Xia
2
/5
★★☆☆☆
They're really good products, I've already had a chance to try them, and the customer service is great, but, I can't review my last order because I placed it in early September and it still hasn't arrived. That seems excessive to me.
Nene
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
3
/5
★★★☆☆
Nice and durable, but really shipping too long. Too bad
Roberta
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Offer via gemo so we visited the site and completed our "gift" but were disappointed with the quality and format. What's more, it arrived late... We don't think we'll do it again.
Loutre Li
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
I didn't yet receive my order last Sept.8,2021 a total of £22.00 including taxes as I expect to be use of my daughter residential trip on Sept.17,2021 to name all her things and a bag tag.I 'am upset of waiting to arrive in exact time but nothing yet arrive.Even my friend order also a non iron tag for clothing she expect to arrive before start of school but arrive late at the end when school started.She always phoning me everyday if has been arrive and I replied not yet.Very slow in sending the item we order.
Zarah O.
Answer from Petit-Fernand
Hello I am sorry you haven't received your order. I have sent you an email 🙂 Xia
3
/5
★★★☆☆
The product is good, resistant, well printed, but the label if you put it inside the garment scratches the skin of children and itches, at least mine.
Silvia Martinez
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience. Unfortunately, we have never had this type of complaint regarding our clothing labels, it may be the place where you have placed them. I invite you to try other areas of the garment that are in less contact with your daughter's skin to avoid any rubbing. Have a nice day, Maialen
2
/5
★★☆☆☆
Since my order of August 30, 2021, I still have not received my order. On September 2, 2021, I received the wrong labels, not in my daughter's name. I lodged a complaint immediately, but to date I've had no news, despite my reminders.
Angélique Lequesne
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Answer from Petit-Fernand
Hello Angélique, We're sorry there was a problem with your order. Customer service has offered you a solution. We hope you have received your labels and are satisfied with them. Please do not hesitate to contact us if you have any questions. Have a nice day. Emma
3
/5
★★★☆☆
I received my labels perfectly, it took a few days but I received them just as I ordered them. What I found strange is that it is received as regular mail since anyone can take it.
Mary
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
2
/5
★★☆☆☆
Very disappointed... It's not my first order, but the labels all come off after the 1st wash... I ordered 170...
Gwennaelle Chevillon
Translated review
Answer from Petit-Fernand
Hello Gwennaelle, We're very sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
The stickers took a long time to arrive and there were mixed stickers with an unknown girl's name on them
Natalia Galilea Callejo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen