/10
★★★★★
based on 126907 reviews published
★★★★★
based on 126907 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my order... I'm still waiting! It's been 3 weeks already
Coralie
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Answer from Petit-Fernand
Hello Coralie, Thank you for your message. When I look at your order, I notice a small problem with the address provided at the time of purchase. I invite you to write us an email on [email protected] and give us your complete address. Looking forward to hearing from you, Have a nice day! Bea
1
/5
★☆☆☆☆
I have not received an order that I ordered on November 23. It is not true that, as you say, I did not reply to your email on December 13. I can send you a screenshot replying that the address was correct. The point is that I still have not received anything.
Begoña Cortina
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Answer from Petit-Fernand
Hi Sandra, I am very sorry that you have not received your order yet. On December 13 I had asked you if you would like to keep the same address for the new shipment. Unfortunately without your reply we can not do anything. I am waiting for you and wish you a happy day! Bea
1
/5
★☆☆☆☆
I made a request and it has never arrived. They told me they were making it again and I'm still waiting.
Maria
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Answer from Petit-Fernand
Hi Maria, I am sorry to hear that you did not receive your order. I confirm that the labels have been remanufactured and shipped on December 13 to the same address. They should not take long to arrive! Best regards, Bea
1
/5
★☆☆☆☆
I still haven't received my order!!!
Marie Godeau
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Answer from Petit-Fernand
Hello Marie, I'm sorry you didn't receive your order. Could you please reply to our e-mail so that we can find a solution to your request? I look forward to hearing from you, and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
Order received and it does not correspond to my order. No response from the after-sales service, neither via the website nor via facebook. Disappointed! Yet I was delighted with all my other purchases.
Gaillez
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Answer from Petit-Fernand
Hello Amandine, We apologize for the delay in replying. The elves are very busy at the moment...lots of good children this year! I can confirm once again that your products will be remanufactured, and I apologize on behalf of C-monEtiquette for the anomaly that occurred during the personalization of your labels! Have a nice day! Bea
1
/5
★☆☆☆☆
The labels don't peel off properly, so they're corroded and don't stay stuck to the clothes.
Client
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Answer from Petit-Fernand
Hello, Thank you for your message. I'm very sorry that you have experienced difficulties with our products. Could you please send us photos of the faulty labels to [email protected]? We will pass them on to our quality department and get back to you as soon as possible. We look forward to hearing from you. Have a nice day! Bea
1
/5
★☆☆☆☆
Order never received, I contacted customer service again and they informed me of the rapid return of my order - still nothing. My initial order was dated October 27.
El Baqqali Boutaina
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Answer from Petit-Fernand
Hello, I am very sorry that you have not received your order. Please send us an e-mail to [email protected] so that we can understand the cause of the problem and get back to you as soon as possible. I remain available and wish you an excellent day! Bea
1
/5
★☆☆☆☆
Order never received
Naomie
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Answer from Petit-Fernand
Hello Naomie, I'm sorry you didn't receive your order. Please email us at [email protected] so that we can get back to you as soon as possible. In the meantime, I wish you a beautiful day! Bea
1
/5
★☆☆☆☆
Lousy service. They don't send anything and they don't even inform you that they won't send it and after a month you have to ask for a refund because they don't even do that.
Lucía Vergara
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Answer from Petit-Fernand
Hi Lucia, I apologize for the inconvenience. Orders are shipped within 48 hours after payment. Unfortunately, we are unable to refund if customers do not notify us that they have not received the products. Please send us a message to [email protected] so that we can find a solution. Have a nice day! Bea
1
/5
★☆☆☆☆
My opinion is horrible! I have been waiting since September for an order that still has not arrived. The address has been confirmed 5 times, supposedly it has been sent again and it still hasn't arrived!!!! The solution they give you is none, they send it by letter and they are not even able to certify it !!! You try to talk to someone responsible and they tell you that as they do not speak Spanish you have nothing to do, just with the teleoperator who is responsible for passing the incident that is never solved!!!! So I'm still waiting and I don't even know what
María López Chillón
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Answer from Petit-Fernand
Hi Maria, I am really sorry for what happened. It is not normal that your order has not arrived yet. I ask you to please contact us at [email protected] so we can find a solution. Or forwarding to another address or refund, as you prefer. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
Very bad, it arrived 3 weeks after I ordered it. 3 weeks and they tell me that they send it to me again. To wait more time. No thanks I will look for another company
Jehac
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused by the transport service. I confirm that your order has been delivered on 09/12. I invite you to consult the tracking number LD114596458FR with Correos if you have any doubt. Have a nice day, Maialen
1
/5
★☆☆☆☆
Labels ordered 15 days ago, still not received.
Clemence Paret
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Answer from Petit-Fernand
Hello, thank you for your message. Could you please send us an e-mail to [email protected] and tell us your order number so that we can get back to you as soon as possible? I look forward to hearing from you, and wish you an excellent day! Bea
1
/5
★☆☆☆☆
Labels that don't fit I wrote several complaints and no response Finally it was on social networks that I was finally told that they no longer dealt with this type of request (nice mentality) In addition they refused my cashback igraal for no reason it rjai well paid and I had no commercial gesture Disappointed
Tats
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Answer from Petit-Fernand
Hello, I can confirm that it's not normal for the labels to come off. I invite you to send us an e-mail at [email protected] Could you also send us a screenshot of the message telling you that we no longer deal with this type of request? This seems very strange to me, as C-monEtiquette is committed to reproducing any product that may prove to be faulty. Looking forward to hearing from you, Have a nice day! Bea
1
/5
★☆☆☆☆
This is my second order with you. Again I haven't received my order yet. The first order I made you had to resend it again and it worked. Now it has happened again. Can you tell me if the order should already have been delivered? Because I don't have it yet? Thanks
Alistair
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Answer from Petit-Fernand
Alistair Thank you for your feedback, and for shopping with us. We are sorry for the delivery times. We sent you an email in order to find a solution. Please accept our sincere apologies. Have a good day ?, Alessio
1
/5
★☆☆☆☆
The stickers have not arrived. ??
Iuliana K.
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Answer from Petit-Fernand
We are very sorry to hear that you have not yet received your order. Please confirm with Customer Service that the postal address you provided with your purchase is correct. We will send you the labels at our expense.
1
/5
★☆☆☆☆
Very poor quality. The stickers are hard to stick, they peel off after washing and I'm talking about 100% cotton garments, not recommended. Too bad because the design was beautiful.
Carmen Sánchez Sánchez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order to date. Nor have I received a reply to my inquiry to customer service. I am waiting and disappointed
K.s.
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Answer from Petit-Fernand
Please accept our apologies. We never received an email from you. Please confirm the address you provided at the time of purchase by emailing [email protected]
1
/5
★☆☆☆☆
Unfortunately I have not received the delivery to date!!!
Viktor
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Answer from Petit-Fernand
We apologize for the inconvenience. Please confirm your address via [email protected] and we will reship the order at our expense.
1
/5
★☆☆☆☆
Order shipped on November 23rd, here we are on December 7th and still nothing received. I'm waiting for a commercial gesture from the after-sales service and to receive my order, which was urgent...
Klr
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the delivery service. In order to find a solution to your problem as soon as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Sadly after many successful orders from you I have yet to receive my latest order. I am hoping it is just late arriving. This is why I have given such a low rating this time.
Sally
Answer from Petit-Fernand
Dear Sally, your order has been produced and handed over to the delivery service on 26th of November with the note "Priority/Air Mail". From this point on, you can expect up to 10 working days until a shipment from France arrives in the UK.
1
/5
★☆☆☆☆
Order never arrived, it's been 3 weeks! Site to avoid, unreliable, and reading the comments apparently I'm not the only one to whom this has happened, thieves !!!
Haf
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
I still haven't received anything The coli tracking number doesn't work. I'm very disappointed
Amandine Porcher
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
It has not arrived at the address indicated, it has been left at another similar address. It was to be delivered to a nursing home and did not arrive.
Laura G. Cantavella
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was reshipped free of charge according to your request on 03/12. You will receive it shortly ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Following my message of November 12 and C-monEtiquette's reply on November 17, I'm still waiting for the parcel. With the tracking number given, I get this message every time: "Your Colissimo will soon be entrusted to us! It is being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, you can contact your sender or their customer service department." So either I receive my parcel very quickly, or I file a complaint for theft and fraud.
Cynthia A.
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, I would ask you to send us an e-mail to [email protected] (specifying the Colissimo problem) so that we can return the labels to you at our expense and make a complaint to the delivery person. Best regards, Maialen
1
/5
★☆☆☆☆
I am very disappointed with the quality of the labels!
L Laetitia
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Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
Order placed on 22/11, here we are on 2/12 and still nothing in the mailbox.
Klr
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Answer from Petit-Fernand
Hello, Please accept our apologies for the inconvenience. All orders are produced and handed over to the postal services within 48 hours. They are stamped at the priority rate and delivered to you by the Post Office within 2 to 6 working days. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Disappointed the labels for the shoes do not fit at all .
Romy Chanu
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Answer from Petit-Fernand
Hello, Thank you for your feedback and order at C-monEtiquette. It's not normal for the labels to come off. In order to find a solution as soon as possible, please send us an e-mail to [email protected] with some photos of the defective labels. Have a nice day, Bea
1
/5
★☆☆☆☆
I did not receive the order.
Nadia Martinez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was reshipped free of charge according to your request on 11/26. Please note that this new shipment may take a few days to arrive, so please wait and if it has not arrived by the beginning of next week, please contact us at [email protected] ! Thank you very much for your patience ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Parcel never received, after several searches I see that this is your modus operandi for ripping off consumers. Fortunately, I paid with Paypal, which is now taking care of the incident. Avoid !!!!
Lisa
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible and to locate your order, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
I've been waiting almost a month for an order of some labels, I don't see it as normal. I will not buy again
Thais Cadenas
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Please, we ask you to send us an email to [email protected] with your order number if you have not already done so, so that we can inform you and locate your order and do our best to find a solution. Have a nice day, Maialen