/10
★★★★★
based on 126907 reviews published
★★★★★
based on 126907 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed an order on November 4, which according to the company has lost the delivery company. After 3-4 e-mails, that if I want to change the order, and what I want is to receive the new one. Well, November 24th and I still haven't received anything. I think that the company should satisfy the customer that some batch gift for all the shortcomings. Obviously this will be the last time I will order from you again. Thank you
Noelia Fornes
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was reshipped free of charge according to your request on 11/23. This new batch may take a few days to reach you as it depends on the delivery times of the Post Office ! I also inform you that all our orders come with a gift tag template. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very pretty The colors and patterns are great, but the iron-on labels don't hold on the clothes I'm disappointed. I don't and wouldn't recommend labels.
Ludivine Delhome
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
PRODUCT NOT RECEIVED
Thierry Gruffat
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the delivery. In order to find a solution to your problem as quickly as possible and to locate your order, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
1st order of labels for children's clothing placed on 08/11/2021 Having received nothing by 16/11/2021, I informed customer service who refused to process the request before 23/11/2021 to allow a "time of receipt", even though the shipment had supposedly left by priority mail D+1 on 09/11. So I had to wait 14 days after their dispatch date for them to even agree to process my claim. In the end, they offered nothing other than to resend via the same channel. In short, I wasted 16 days waiting for labels, not to mention the price of the order thrown out the window. For my next orders, I'd rather try another site.
Soso
Translated review
Answer from Petit-Fernand
Hello, We apologize for the delay caused by the transport agency. Unfortunately, although our orders are manufactured in 48H as indicated on our website, La Poste has its own delivery times, i.e. from 2 to 10 working days, which we must scrupulously respect for any complaint. Have a nice day, Maialen
1
/5
★☆☆☆☆
The termo adhesive labels do not stick to the labels of the clothes and for the classic labels they do not hold in the long term very disappointed with my purchase.
Martin
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received my parcel. I contacted C-mon étiquette and unfortunately my problem was not resolved. I paid +/- 100 for something I never received and no help from you! So yes very disappointed and I feel I have been robbed. You are working with a delivery company that did a poor job! I don't have to pay for it! Really very unhappy!
Julianne Bruyerre
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused by the delivery service. We have already found a solution with you via email. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, I don't think the quality is good at all. I ironed it onto a dress (with a normal jersey fabric) and onto a pair of thermal leggings. Unfortunately it lasted exactly one day. On one it tore in the middle on the other it came off completely. Too bad
Ye D.
Translated review
Answer from Petit-Fernand
We are very sorry that our labels are causing you problems. They should not come off. Please read the private email for replacement details.
1
/5
★☆☆☆☆
I never received my order!
Melanie Martinez
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
My order never arrived, but the support staff has been very kind and has always been in contact with me. I am waiting for the refund to be reflected in my account, it is a pity that they have problems with shipments, so far I seem very responsible in terms of follow-up and responses to my emails and giving me a solution to my problem.
Yuliana Sauceda
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded as per your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm very disappointed that the labels don't fit.
Laura Baudu-geneste
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the faulty labels to our e-mail address [email protected] Have a nice day, Maialen
1
/5
★☆☆☆☆
Untracked shipping is fine, but for over a month I have been waiting for the labels to be shipped, unfortunately I will no longer buy from this site. everything I buy on line arrives on time, except from this site!
Carmela A.
Translated review
Answer from Petit-Fernand
Good morning Carmela, I am sorry you have not received your order yet. We are still on schedule for delivery, so your order should be delivered in the next 2 days. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best Regards ?, Alessio
1
/5
★☆☆☆☆
I did respect all the indications. They are beautifull, but do not stick on clothes after washing and drying, so they one by one fell off
Oana S.
Answer from Petit-Fernand
We're sorry to hear that. It shouldn't happen. Could you contact our customer service for more information? We're happy to help find a solution.
1
/5
★☆☆☆☆
I love these labels. Very practical for everyday use. And for school. I highly recommend them. P.s: even the teacher asked me where I'd found the labels. ??
Vanessa Raimbaud
Translated review
Answer from Petit-Fernand
Thank you very much for your kind message. The C-monEtiquette team is delighted to know that our products suit you perfectly. I guess it's a mistake, 1 star out of 5? 🙂 See you soon at C-monEtiquette, Bea
1
/5
★☆☆☆☆
Order placed on November 1, 2021 and not yet received
Stefania M.
Translated review
Answer from Petit-Fernand
Good morning Stefania, We are sorry to hear that you have not yet received your order. The address you entered when you placed your order was incorrect, so postal services is in the process of returning the package to the sender. We will be sure to notify you as soon as we receive it. Have a nice day, Alessio
1
/5
★☆☆☆☆
Not received my order .
Fanny Gimenez
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message and order at C-monEtiquette. I am sorry that you have not received your order. I invite you to write to us at [email protected] so that we can find a solution. I look forward to hearing from you, and wish you a pleasant day, Bea.
1
/5
★☆☆☆☆
The parcel still hasn't arrived despite a letter tracking option. Too much waiting time (+14 days)...I can't test/evaluate the product yet.
Monsieur
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the transport agency. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Order not received No return from the customer service I asked to have my order reshipped If this is not possible, please reimburse me Cordially Mrs Duparc
Mme Emilie Duparc
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. We have contacted you by e-mail to confirm your postal address so that we can send you the order at our expense. Please confirm this so that we can solve your problem as soon as possible! Have a nice day, Maialen
1
/5
★☆☆☆☆
The product has not arrived
Sig.ra C.
Translated review
Answer from Petit-Fernand
Dear Chiara, We are sorry to hear that you have not yet received your order. I have sent you an email to confirm the address in order to find a solution. Looking forward to your feedback Have a nice day, Alessio
1
/5
★☆☆☆☆
I was happy when I saw these labels because the graphics are nice but they don't wash out, so they're useless.
Laura Baudu-geneste
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
After more than two weeks, the order has still not arrived
Lungu R.
Translated review
Answer from Petit-Fernand
Dear Roxana, We are sorry to hear that you have not yet received your order. Please contact us immediately at [email protected] and we will find a satisfactory solution. Have a nice day, Alessio
1
/5
★☆☆☆☆
Never happened but the labels never arrived. And my orders do not show the last purchase. I spent almost 50, wrote to support with only a reply to wait and that the order is not tracked. I have to buy the labels back because I need them. After years of buying from you, I expected at least a response to the additional reporting emails sent
Daniela
Translated review
Answer from Petit-Fernand
Good morning Daniela, We are sorry to hear that you did not receive your order. In all likelihood the post office encountered problems with the delivery. We are waiting for your feedback in order to finalize the procedure for the return. Have a nice day ?, Alessio
1
/5
★☆☆☆☆
I have not received my order. Ordered on October 25 and on November 15 it still has not arrived. I have filled out the contact form to solve the incident and I have not received a reply.
Toni
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to deliver. We will contact you shortly to solve your problem. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, my order has not arrived yet, or I want my money back!
Rosangela Ivanna Neira
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had a lot of problems with the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We will contact you via email to find a solution to your problem ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received my order
Monika S.
Answer from Petit-Fernand
Dear Monika, your order was dispatched on 4th of November. The Royal Mail delivery takes up to 10 working days to be delivered. Please, contact us at [email protected] for more information.
1
/5
★☆☆☆☆
I never received my order, I sent several messages on FB because it was impossible to communicate otherwise, one person got in touch with me via messenger but I was never able to reply. In short, I feel ripped off, no order, no refund. This is unacceptable.
Julie
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped at our expense in accordance with your request at the beginning of November. However, in view of the delay, please contact us at [email protected] if you have not received it. Have a nice day, Maialen
1
/5
★☆☆☆☆
I am extremely dissatisfied with my personalized lunch box order. I ordered it on 04/09/2021 for my daughter's first day of school and to date, 12/11/2021, I still haven't received anything.
Cynthia A.
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the shipping agency. I can confirm that your order has been returned at our expense as agreed! I can also inform you that you can track it directly on the La Poste website with the N° 6A22157955606. Good day, Maialen
1
/5
★☆☆☆☆
ORDER NEVER ARRIVED, DESPITE WRITING SEVERAL TIMES TO CUSTOMER SERVICE, NO ONE COULD TELL ME WHERE MY ORDER IS. BAD!
Maria C.
Translated review
Answer from Petit-Fernand
We are sorry to hear that you have not yet received your order. ?Please be informed that we have sent you a reply, we are still waiting for your feedback in order to find a satisfactory solution? Best regards, Alessio
1
/5
★☆☆☆☆
I have not received what I purchased or even a response to my request for information
Valentina R.
Translated review
Answer from Petit-Fernand
Good morning Valentina, We are sorry for the delivery timing Please accept our sincere apologies. Best Regards ?, Alessio
1
/5
★☆☆☆☆
Didnt receive my order! I emailed and they claimed to send another one but again i didn't receive it.
Aisha
Answer from Petit-Fernand
Please, accept our apologies. Could you confirm your address over [email protected] and we will resend you the order on our cost.
1
/5
★☆☆☆☆
Unfortunately, the 'order never arrived. I wrote for a reminder or resend but never got a response. I waited but cannot give a different grade.
Federica
Translated review
Answer from Petit-Fernand
Good morning Federica, We are sorry to hear that you have not yet received your order. Please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio