/10
★★★★★
based on 126907 reviews published
★★★★★
based on 126907 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Should have received a refund. This has not yet arrived.
Tamara
Translated review
Answer from Petit-Fernand
There is a problem with Hipay itself and our IT department is in the process of solving it. We will refund you soon. Sorry for the inconvenience.
1
/5
★☆☆☆☆
Extremely disappointed. The labels only lasted a few hours. The only ones that lasted I found in the washing machine. It's a shame because the design is...
Colleen
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have always had positive experiences! But this time I still haven't received my order (it's been 14 working days since shipping!) and I need the labels quite urgently! Sorry but this time I am forced to give only one star.
Giulia C.
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Answer from Petit-Fernand
Good morning Giulia, We are sorry to hear that you have not yet received your order. Please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Unfortunately, the stickers came off during washing. I waited 48 hours after sticking them on, but they still didn't stay on
Nicole K.
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Answer from Petit-Fernand
We are sorry to hear about the poor quality of the labels. Could you please show us the photo of the damaged product on [email protected] and we will replace it free of charge.
1
/5
★☆☆☆☆
It is a scam I placed an order 2 months ago and I have not received it and on top of that they tell me not to send more emails so as not to saturate it and I have neither the order nor the refund nobody knows anything come on I think so because on top of that you can not even talk to them I do not recommend it.
Ainhoa
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm that we replied to your request two months ago by mail, however we did not get any answer from you, please do not hesitate to send us an email to [email protected] or to reply to the last one so that we can solve your problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received this as yet. Have emailed to let and not head back
Yasmin
Answer from Petit-Fernand
Yasmin, Thank you for your feedback, and for shopping with us. We are sorry for the delivery times. We just sent you an email in order to find solution. Have a good day ?, Alessio
1
/5
★☆☆☆☆
Order not received after 16 days of waiting I am told to wait again ..inactive customer service .
Angelique
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Answer from Petit-Fernand
Hello Angelique, We're sorry there was a problem with your order. There may have been a problem with the post office. We have already sent you an email to try to find a solution. ? Have a nice day? Alessio
1
/5
★☆☆☆☆
Disappointed? The labels are really big and fat, so we were surprised when we received the brochure.
Flori
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Answer from Petit-Fernand
Hello,? We are very sorry to hear that your order did not meet expectations. However, size and additional information are well written on our website at the time of ordering. Have a nice day? Alessio
1
/5
★☆☆☆☆
I still have not received my order since 23/10/21
Nancy
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Answer from Petit-Fernand
Hello Nancy,? We are very sorry to hear that you have not yet received your order? We've sent you an email to try and find a solution. Have a nice day? Alessio
1
/5
★☆☆☆☆
I haven't received my order yet
Gianluca B.
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Answer from Petit-Fernand
We are sorry to hear that you have not yet received your order. ?We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed and never received
Alessandra
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Answer from Petit-Fernand
Good morning Alessandra, We are sorry to hear that you have not yet received your order. We have already resubmitted your order again. Best regards, Alessio
1
/5
★☆☆☆☆
Bottle caps break too easily.
MarÍa JosÉ Llamazares Prados
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the cap to break so easily, it must be a defective one. In order to be able to help you, please send us some photos of the product, if you have not already done so, to our e-mail address [email protected]. Have a great day, Maialen
1
/5
★☆☆☆☆
Too late order received nearly 15 days later children left for camp without their labels
Soraya Benazzouz
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Answer from Petit-Fernand
We apologize for the delay in delivery. Thank you for your understanding? Have a nice day? Alessio
1
/5
★☆☆☆☆
Bad purchase. They all came off after a very short time.
Elena B.
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Answer from Petit-Fernand
Dear Elena, We are sorry to hear that the product did not live up to your expectations. We have taken steps to send you a message so that we can resolve the issue! Best regards, Alessio
1
/5
★☆☆☆☆
Delivery time too long. Ordered for departure in green class. Received after departure, so label useless.
Elodie Lienard
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Answer from Petit-Fernand
Hello Elodie, Thank you for your message. I'm sorry that the parcel arrived after the start. It takes 48 working days to make personalized items and between 2 and 6 working days for delivery. Very nice day to you, Bea
1
/5
★☆☆☆☆
I ordered the labels on Sunday October 17 to be sure to have them for my son leaving for an extracurricular activity the following Monday the 25th. I received them on Monday 25, the day of his departure, so he was already gone!
Jessica Fasoli
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Answer from Petit-Fernand
Hi Jessica, I'm really sorry that the labels arrived after he left. 5 working days is the usual time, bearing in mind that it takes 48 hours to make personalized items. Very nice day to you, Bea
1
/5
★☆☆☆☆
I am sorry to report that the labels I purchased all came off during washing despite having followed the instructions to the letter
Pamela A.
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Answer from Petit-Fernand
Good morning Pamela, I confirm that thermoadhesive labels must withstand machine washing and drying perfectly, as well as self-adhesive object labels. It is essential that the iron is at maximum temperature and that you press firmly during installation (and without moving). You can apply these tips to labels that have already been glued on. I hope these tips will help you take full advantage of our products. We remain at your disposal, if necessary please contact our customer service department: [email protected] Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I bought it with great enthusiasm. the first and second wash all stickers peeled off quality 0
Nerea Montfort
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Sorry but they don't stick or come off the next day. I am quite disappointed
Roxy
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Answer from Petit-Fernand
Good morning Roxy, We are sorry to hear that your labels are peeling off, this is not normal. ?We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Unfortunately, the hang tags are not good. They hold poorly and don't stick. I am disappointed.
Franziska S.
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Answer from Petit-Fernand
Please send us the photos of the damaged product by e-mail [email protected] and we will replace it at our expense.
1
/5
★☆☆☆☆
The labels don't wash off! First wash they're all gone
Sophie Royer
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Answer from Petit-Fernand
Hello Sophie, Thank you for your message and for ordering from C-monEtiquette. Normally the labels work perfectly when the instructions are followed correctly and the batch is not defective. I invite you to write to us at [email protected] so that we can find a solution to this problem. Have a nice day, Bea
1
/5
★☆☆☆☆
I have not yet received the product
Carla
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Answer from Petit-Fernand
Dear Carla, We are sorry to hear that you have not yet received your order. I have contacted you so that we can find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Extremely disappointed with the thermal adhesive labels. They have trouble sticking and don't hold at all. Given your reputation, I'm more than dissatisfied.
Amélie
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Answer from Petit-Fernand
Hi Amélie, I'm sorry you're having trouble with our iron-on labels. It's not normal for them to come off. Please write to us at [email protected] so that we can send you new labels. Have a nice day, Bea
1
/5
★☆☆☆☆
My opinion is terrible, I placed an order on October 8, and today I still have not received anything.I claim and only tells me it has to be on arrival, but I do not know when. I have been a customer for a long time and I am very happy with my order and I am very happy with it.
Raquel Lozano
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order. And I have been waiting for a month for it to arrive. I hope you see my comment and send it to me
Bessy Lorena Gómez Reyes
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received the package yet!!!!!!
Michele O.
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Answer from Petit-Fernand
Good morning Michele, ?We are sorry to hear that you have not yet received your order. ? We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Hello, I'm really disappointed with the delivery. I received my order at the end of October although it was placed at the end of August. I was also disappointed with the after-sales service. It was very difficult to get in touch with you.
Amelie Delcambe
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Answer from Petit-Fernand
Hello Amélie, I apologize on behalf of C-monEtiquette for the delay in delivery. Please don't hesitate to contact us at [email protected] Very nice day to you, Bea
1
/5
★☆☆☆☆
The labels do not fit on any garment even though I followed the instructions. I sent them an email with no return.
Manon Durant
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. If you have already contacted us by e-mail with photos of the article, we will get back to you as soon as possible to find a solution. Sincerely, Maialen
1
/5
★☆☆☆☆
I still haven't received anything
Kelly Bourdon
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped free of charge in accordance with your request on 29/10. You should receive it as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
You have sold me some clothing labels on the web that when they arrived turned out to be paper, obviously I have them there unused and having lost my money on something that has nothing to do with what you sold me.
Victoria Escacena Garcia
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused. I confirm that the labels you have purchased are adhesive labels for clothing. If you want to use them you only have to apply them on the clothing label ! Have a nice day, Maialen