/10
★★★★★
based on 126805 reviews published
★★★★★
based on 126805 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The labels are very good but the delivery time is 10 days, not practical to be ready for back to school!
Alexandrine Brites
Translated review
Answer from Petit-Fernand
Hello, We're sorry there was a delay with your order. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
2
/5
★★☆☆☆
Even if I follow the instructions correctly, the thermoadhesive labels tend to come off
Lorenza G.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
The labels are beautiful, beautifully made...but the thermo-adhesive ones come off, I don't know why, yet I followed the instructions
Xenia C.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
Many of the labels are unhooking.... are iron-on and are stuck on the fabrics you recommend... not very happy.
Rocio
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The small labels don't come off well...several crumpled up and were unusable.... Too bad
Cristina D.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a solution. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
I wanted to order labels for my son from a website different than Amazon but I have to say I'm quite disappointed. The letters of the label are ridiculously tiny which makes them unusable. They are cute so they make effort with the patterns but I won't use them again.
Diana
Answer from Petit-Fernand
Hi I am sorry you are disappointed with the size of the font.
2
/5
★★☆☆☆
Quality and workmanship compared to 2 years ago.
Judith E.
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Answer from Petit-Fernand
We are sorry to hear about the problem. The quality should not change. Please let us know which labels are of poor quality, we will send a replacement up to standard.
2
/5
★★☆☆☆
I have not yet received the package
Fortunato B.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
The iron-on labels on the last two orders peel off after the 1st wash!
Dominga
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Answer from Petit-Fernand
Hello Dominga, We're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day... ?Alessio
2
/5
★★☆☆☆
Unfortunately, I had hoped for more. I have the labels for sticking as well as for ironing clothes and after washing they are usually in the washing machine and no longer on the clothes. Unfortunately a great pity
Michele K.
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Answer from Petit-Fernand
We are sorry to hear about your problem. The labels should not come off. Can we send you a replacement to the same address?
2
/5
★★☆☆☆
Badly cut late delivery customer service response time too long
Ze
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
2
/5
★★☆☆☆
I had been told it would arrive on a specific date and it didn't, and I needed it by the date I was told.
Cristina Bielsa
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
The products are not delivered in 48 hours as the site indicates. So I didn't receive my products on the expected date. However, I was pleasantly surprised by the responsiveness after my complaint.
Vanessa ;
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Answer from Petit-Fernand
Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have set up express delivery, however our manufacturing times have always been 48h (and not 48h delivery) Hoping that you are satisfied with your order. Please do not hesitate to contact us at [email protected]. Good day, Alessio
3
/5
★★★☆☆
Very long delivery time
Diana
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Answer from Petit-Fernand
We apologize for the long delivery time, but unfortunately we cannot control Deutsche Post.
3
/5
★★★☆☆
They arrived very very late 12 days of shipping, the eyiqietas are. Nice and they are fine.
Spnis
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
Nice product but delivery takes too long
Émilie Debessel
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Very pretty labels, but the label doesn't hold up to the first wash.
Monira Ichou
Translated review
Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
I don't give one star because I had done well in the past but as of today I'm waiting for an order placed in July, it's September and it hasn't arrived yet. Sent email, they replied that they would resend the order but nothing, it hasn't arrived. I am giving up on it. *Finally about 20 days after my review I received the order. The support was there and always updated me on developments; despite this from 2 stars I am going to 3 and no more because in the meantime I had to buy the labels from another company and it was an inconvenience.
Sara L.
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Answer from Petit-Fernand
Dear Sara, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
Delivery time said 48h and I got my order 10 days later....
Lorraine
Translated review
Answer from Petit-Fernand
Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have set up express delivery, however our manufacturing times have always been 48h (and not 48h delivery) Hoping that you are satisfied with your order. Please do not hesitate to contact us at [email protected]. Good day, Alessio
3
/5
★★★☆☆
Sadly this time I never received the order, I have contacted their customer services several times and never hear back! All I get are reminders to review so here is my review
Normally the products from Petite Ferdinand are so great, very good quality, I've literally not hard to replace the labels on school uniform until they grow out of that size! The labels arrive in a handy booklet so are never lost, they wash/iron perfectly. The lunch box and bottle I purchased last year were also great quality, I have also purchased these for my Grandma who is in a care home so also needs labels. I'm just really disappointed this time as the labels never arrived and they never responded to my emails regarding this.
Bells
Answer from Petit-Fernand
Good morning, I responded to your email on Friday 10th September, 2 minutes after you sent your email. I am sorry you didn't receive it. I will send you another one now. I hope you receive it this time! Xia
3
/5
★★★☆☆
Comfortable and very beautiful labels but the delivery time is too long.
Cristina
Translated review
Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. Best regards ?, Alessio
3
/5
★★★☆☆
The labels do not stick well ... too bad already 3 party labels .
Morgane Boubert
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Unfortunately very slow delivery time
Sara G.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
Everything was perfect, except for the lid on my daughter's water bottle. That one was slightly dented and the little spout is really hard to lift. There must be something wrong with it, because my son's opens very well. Could you please send me a lid? Best regards
Melanie Aufroy
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Answer from Petit-Fernand
Hello, We are sorry that there was a problem with your order. We will of course resend the item concerned so that it reaches you as soon as possible. We apologize again. Have a nice day. Alessio
2
/5
★★☆☆☆
Arrived too late
Sonia Mora Pelado
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
2
/5
★★☆☆☆
After one wash they have degraded quite a bit, I doubt they will last more than 5 washes.
Ana Goce
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
I, too, must join the large group of people who have paid for their order (custom thermal water bottle) and shipping (6euros!!!) and have yet to receive anything. When on the site it says shipping in 48 hours and traceable for all orders other than labels. Embarrassing is putting it mildly. Deceptive is certainly more correct. Never again. Update: I received the package. Delayed and with no possibility of tracking. It might be time to change the communication on the site which is misleading in this way. However, the quality of what I received is very good.
Sig.ra C.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
The thermoadhesive labels peel off after a few washes. The rest of the labels are very good
Ana
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Last year I ordered and everything went well. But not this year. I ordered labels on 25/08/21 and a week later I hadn't received anything. I had to call to find out what was going on. The lady only told me "we recommend your labels". Not a word of apology, especially as I was expecting the labels for the start of the school year and didn't get them.
Marie
Translated review
Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
2
/5
★★☆☆☆
Poor quality for the price, small bags do not fit sheets or change of clothes.
Irene Mj
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for any inconvenience caused. All the dimensions and characteristics of our products can be found on our website. In this way, the customer can decide what suits him best according to his needs. Have a nice day, Maialen