/10
★★★★★
based on 126907 reviews published
★★★★★
based on 126907 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have been waiting for almost a month to receive some labels to mark my daughters' school clothes and every time I have called customer service I have been told a different delivery time.
Ana Sánchez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
NUL I received the labels in the name of another child!!! In the end I had to manage and handwrite labels for my son who was going to camp!!!! Difficulty reaching customer service!!! 1st and last time I order from you. Marion Oller 0783382666 Name ordered Loucas OLLER BRULIN Name received Thäo Rossillon Bravo !!!!
Marion Oller
Translated review
Answer from Petit-Fernand
Hello, Please accept my sincere apologies. I confirm that your order has been successfully refunded in accordance with your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Right now I'm angry because I still don't have my order and I'm not even sure I'll ever see it. And contacting customer service is very complicated
Cécile Grondin
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Order placed on October 11, 2021... as of October 29, 2021 the package has still not arrived. Fortunately, we're getting ahead of ourselves, but frankly I'm disappointed.
Tatiana
Translated review
Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped free of charge in accordance with your request on 29/10. You should receive it as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
I bought labels for clothes in the 1st wash the labels are gone and those who are not gone are gone in the 2nd .. time to tell you that it is useless because I wasted time and money to buy from them, lying site!
Sophie Royer
Translated review
Answer from Petit-Fernand
Hello Sophie,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels, like self-adhesive labels for objects, must withstand machine washing and drying perfectly. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
To date I have received nothing. But customer service is reactive. A new order was quickly issued. I'm waiting to see if I receive it!
Anne-sophie Bergeres
Translated review
Answer from Petit-Fernand
Hello, We're sorry there was a problem with your order. There may have been a problem with the post office. Please accept our sincere apologies. Thank you for your understanding. Have a nice day...Alessio
1
/5
★☆☆☆☆
The label comes off after the first wash! I do not recommend
Laure
Translated review
Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. I've already sent you an email to try and find a solution? Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I still haven't received my order 15 days after shipping. When I search for my order, it is noted as ''Lost in the mail''.
Sabrina Roccanova
Translated review
Answer from Petit-Fernand
Hello,? We are very sorry to hear that you have not yet received your order? I have already sent you an email to try to find a solution. Have a nice day...Alessio
1
/5
★☆☆☆☆
Nice label, but unusable. Because even if you follow the instructions on the self-adhesive labels, they come off in the wash and don't hold at all.
Ophelie Colmard
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. I've sent you an email to try and find a solution. Have a nice day.
1
/5
★☆☆☆☆
I have not received my order, the first one went very well, but the second one has not arrived and has been charged. My address is c/Ignasi Iglesias, 32 1er 3a 08912 Badalona (Barcelona)
Encarni Pelegrina
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your order and I am sorry that you have not received it yet. My colleague Maria had asked you if you wanted to keep the same address to resend them to. I invite you to reply to this message so that we can make them again and send them to the desired address. I look forward to hearing from you and wish you a happy day, Bea.
1
/5
★☆☆☆☆
I have not yet received the order
Alba
Translated review
Answer from Petit-Fernand
We are sorry to hear that your order was lost in transit by Deutsche Post. We have sent you the new labels to the other address you provided. Please let us know if you have received anything.
1
/5
★☆☆☆☆
After numerous complaints I still haven't received anything even though the money has been taken from my account.
Nathalie Cauneille
Translated review
Answer from Petit-Fernand
Hello,? We are very sorry to hear that you have not yet received your order? We have already sent you an email in order to provide a solution.? Have a nice day? Alessio
1
/5
★☆☆☆☆
Object labels that don't stick, peel off only 2 days after application
Johanna Legaz
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that your labels are coming off. ?? We have sent you an email to suggest a solution ? Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
My ordered labels have not arrived for 14 days and no recommendation to order!!!!! I'm pissed off!!!!!
Adile B.
Translated review
Answer from Petit-Fernand
We are sorry to hear that you have still not received your order. Can you please confirm your address via [email protected]?
1
/5
★☆☆☆☆
The order appears to have been shipped with no way to track it On October 11. As of today October 25, I have not received the goods. Very bad shipping service.
Elisa C.
Translated review
Answer from Petit-Fernand
Dear Elisa, We are sorry for the delivery timing. We have sent you an email in order to solve the inconvenience. Best Regards ?, Alessio
1
/5
★☆☆☆☆
I did not receive my order!!!
Mellany Santos
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order ? We have already sent you an email in order to find a solution...? Have a nice day? Alessio
1
/5
★☆☆☆☆
Order placed October 8 to date still does not arrive!
Orsola B.
Translated review
Answer from Petit-Fernand
Good morning, I am sorry that you have not received your order yet. I kindly ask you to email us at [email protected] , we will resolve immediately by checking the status of your order. Good day, Luigi
1
/5
★☆☆☆☆
It has been 2 weeks and I still haven't received my labels and you are asking for a rating already
Alistair
Translated review
Answer from Petit-Fernand
I'm sorry you didn't receive yet your order, I sent to you an email I order to find a solution. Have a good day, Alessio
1
/5
★☆☆☆☆
Very dissatisfied because all the labels came off in the first wash.
Amandine
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. We'll be in touch with you as soon as possible, so if you have any questions, please send us an email. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Was super satisfied so far but the last batch was a disaster. Hard to remove and doesn't last. After 1 wash it comes off again immediately.
Mirjam S.
Translated review
Answer from Petit-Fernand
We are very sorry that our labels are causing you problems. Please send us photos of the product to [email protected] so that we can offer you a suitable solution.
1
/5
★☆☆☆☆
The order NEVER ARRIVED!!! VERY BAD SERVICE
Jessica G.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
Hello. The order address I gave at the beginning of September was not delivered with the wrong message. but the address is correct. I would like a refund of the costs or my order sent to this address. have a nice day.
Hatice Nur Didin
Translated review
Answer from Petit-Fernand
Hello, we are very sorry to hear that you have not yet received your order. I have sent you an email to try to find a solution. Have a nice day... Alessio
1
/5
★☆☆☆☆
I am disappointed! Order not received! No response to repeated requests! Never again!
Manuela S.
Translated review
Answer from Petit-Fernand
We apologize for the inconvenience. Have you received the second labels that we have resent to you?
1
/5
★☆☆☆☆
Do not buy from this site,paid and ordered,nothing ever arrived shameful
Silvia 7.
Translated review
Answer from Petit-Fernand
Good morning Silvia, we are sorry that you did not receive your order and we understand the dissatisfaction. I enclose our email [email protected] to write to: the whole team is available to give you updates on the status of your order and find a solution. Luigi
1
/5
★☆☆☆☆
.very disappointed the labels don't fit at all
Johanie Pébaumas
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I ordered labels for my daughter's material 2 times and neither of the 2 times did I get it...I have been waiting since September. Very bad sperience. Not even one star deserves ?
Kataisver V.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] ,we will find a way to make up for the order you did not receive and to earn your trust in our products again. Louis
1
/5
★☆☆☆☆
Hello until today has not arrived
Maiolino G.
Translated review
Answer from Petit-Fernand
It can happen that items are lost by the postal service on their delivery route, over which we unfortunately have no influence. Please confirm your address and we will send it to you free of charge.
1
/5
★☆☆☆☆
ORDER ARRIVED ONLY PARTIALLY AND LABELS WENT MISSING. AFTER SEVERAL EMAIL EXCHANGES IN WHICH I ASKED ABOUT THE PREPARATION OF THE ORDER OF LABELS ( TO WHICH I DID NOT ALWAYS RECEIVE A PROMPT RESPONSE)I MANAGED TO GET A RETURN. VERY LONG TIME TO SEND ORDERS AND DISORGANIZATION.
Elisa L.
Translated review
Answer from Petit-Fernand
Good morning Elisa, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
Items paid for, NEVER arrived! I contacted them by email and with their timing they replied, excusing themselves and blaming the post office but telling me they would resend my order which NEVER arrived!
Valentina P.
Translated review
Answer from Petit-Fernand
Dear Valentina, We are sorry to read about the negative feedback and inconvenience with your order. We are always available via email at [email protected] and ready to find a satisfactory solution. Louis
1
/5
★☆☆☆☆
I ordered some labels in September but haven't arrived. I contacted them twice but I'm receiving automatic reply to check if my address is correct. I replied to that email but haven't heard back! So no labels and with money taken! Disappointed
Fox
Answer from Petit-Fernand
Thank you for your feedback, and for shopping with us. We are sorry for the delivery times. Please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day ?, Alessio