/10
★★★★★
based on 126015 reviews published
★★★★★
based on 126015 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Nice label, but unusable. Because even if you follow the instructions on the self-adhesive labels, they come off in the wash and don't hold at all.
Ophelie Colmard
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. I've sent you an email to try and find a solution. Have a nice day.
1
/5
★☆☆☆☆
I have not received my order, the first one went very well, but the second one has not arrived and has been charged. My address is c/Ignasi Iglesias, 32 1er 3a 08912 Badalona (Barcelona)
Encarni Pelegrina
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Answer from Petit-Fernand
Hello, Thank you very much for your order and I am sorry that you have not received it yet. My colleague Maria had asked you if you wanted to keep the same address to resend them to. I invite you to reply to this message so that we can make them again and send them to the desired address. I look forward to hearing from you and wish you a happy day, Bea.
1
/5
★☆☆☆☆
I have not yet received the order
Alba
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Answer from Petit-Fernand
We are sorry to hear that your order was lost in transit by Deutsche Post. We have sent you the new labels to the other address you provided. Please let us know if you have received anything.
1
/5
★☆☆☆☆
After numerous complaints I still haven't received anything even though the money has been taken from my account.
Nathalie Cauneille
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Answer from Petit-Fernand
Hello,? We are very sorry to hear that you have not yet received your order? We have already sent you an email in order to provide a solution.? Have a nice day? Alessio
1
/5
★☆☆☆☆
Object labels that don't stick, peel off only 2 days after application
Johanna Legaz
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Answer from Petit-Fernand
Hello, We are very sorry that your labels are coming off. ?? We have sent you an email to suggest a solution ? Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
My ordered labels have not arrived for 14 days and no recommendation to order!!!!! I'm pissed off!!!!!
Adile B.
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Answer from Petit-Fernand
We are sorry to hear that you have still not received your order. Can you please confirm your address via [email protected]?
1
/5
★☆☆☆☆
The order appears to have been shipped with no way to track it On October 11. As of today October 25, I have not received the goods. Very bad shipping service.
Elisa C.
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Answer from Petit-Fernand
Dear Elisa, We are sorry for the delivery timing. We have sent you an email in order to solve the inconvenience. Best Regards ?, Alessio
1
/5
★☆☆☆☆
I did not receive my order!!!
Mellany Santos
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order ? We have already sent you an email in order to find a solution...? Have a nice day? Alessio
1
/5
★☆☆☆☆
Order placed October 8 to date still does not arrive!
Orsola B.
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Answer from Petit-Fernand
Good morning, I am sorry that you have not received your order yet. I kindly ask you to email us at [email protected] , we will resolve immediately by checking the status of your order. Good day, Luigi
1
/5
★☆☆☆☆
It has been 2 weeks and I still haven't received my labels and you are asking for a rating already
Alistair
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Answer from Petit-Fernand
I'm sorry you didn't receive yet your order, I sent to you an email I order to find a solution. Have a good day, Alessio
1
/5
★☆☆☆☆
Very dissatisfied because all the labels came off in the first wash.
Amandine
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. We'll be in touch with you as soon as possible, so if you have any questions, please send us an email. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Was super satisfied so far but the last batch was a disaster. Hard to remove and doesn't last. After 1 wash it comes off again immediately.
Mirjam S.
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Answer from Petit-Fernand
We are very sorry that our labels are causing you problems. Please send us photos of the product to [email protected] so that we can offer you a suitable solution.
1
/5
★☆☆☆☆
The order NEVER ARRIVED!!! VERY BAD SERVICE
Jessica G.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
Hello. The order address I gave at the beginning of September was not delivered with the wrong message. but the address is correct. I would like a refund of the costs or my order sent to this address. have a nice day.
Hatice Nur Didin
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Answer from Petit-Fernand
Hello, we are very sorry to hear that you have not yet received your order. I have sent you an email to try to find a solution. Have a nice day... Alessio
1
/5
★☆☆☆☆
I am disappointed! Order not received! No response to repeated requests! Never again!
Manuela S.
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Answer from Petit-Fernand
We apologize for the inconvenience. Have you received the second labels that we have resent to you?
1
/5
★☆☆☆☆
Do not buy from this site,paid and ordered,nothing ever arrived shameful
Silvia 7.
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Answer from Petit-Fernand
Good morning Silvia, we are sorry that you did not receive your order and we understand the dissatisfaction. I enclose our email [email protected] to write to: the whole team is available to give you updates on the status of your order and find a solution. Luigi
1
/5
★☆☆☆☆
.very disappointed the labels don't fit at all
Johanie Pébaumas
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I ordered labels for my daughter's material 2 times and neither of the 2 times did I get it...I have been waiting since September. Very bad sperience. Not even one star deserves ?
Kataisver V.
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] ,we will find a way to make up for the order you did not receive and to earn your trust in our products again. Louis
1
/5
★☆☆☆☆
Hello until today has not arrived
Maiolino G.
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Answer from Petit-Fernand
It can happen that items are lost by the postal service on their delivery route, over which we unfortunately have no influence. Please confirm your address and we will send it to you free of charge.
1
/5
★☆☆☆☆
ORDER ARRIVED ONLY PARTIALLY AND LABELS WENT MISSING. AFTER SEVERAL EMAIL EXCHANGES IN WHICH I ASKED ABOUT THE PREPARATION OF THE ORDER OF LABELS ( TO WHICH I DID NOT ALWAYS RECEIVE A PROMPT RESPONSE)I MANAGED TO GET A RETURN. VERY LONG TIME TO SEND ORDERS AND DISORGANIZATION.
Elisa L.
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Answer from Petit-Fernand
Good morning Elisa, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
Items paid for, NEVER arrived! I contacted them by email and with their timing they replied, excusing themselves and blaming the post office but telling me they would resend my order which NEVER arrived!
Valentina P.
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Answer from Petit-Fernand
Dear Valentina, We are sorry to read about the negative feedback and inconvenience with your order. We are always available via email at [email protected] and ready to find a satisfactory solution. Louis
1
/5
★☆☆☆☆
I ordered some labels in September but haven't arrived. I contacted them twice but I'm receiving automatic reply to check if my address is correct. I replied to that email but haven't heard back! So no labels and with money taken! Disappointed
Fox
Answer from Petit-Fernand
Thank you for your feedback, and for shopping with us. We are sorry for the delivery times. Please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day ?, Alessio
1
/5
★☆☆☆☆
Order placed in SEPTEMBER. multiple emails sent. Order still not received and no response from customer service. Bad bad bad. Stay away
Roha Q.
Answer from Petit-Fernand
Roha, I'm really sorry that you didn't received your order. We already sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio
1
/5
★☆☆☆☆
Super disappointed with the iron-on labels. I confidently ordered over a hundred iron-on labels and what a shame! If I follow the instructions well, the labels stick but after a few days they come off and I've just found one in the washing machine after washing the clothes at 40 degrees. The price is reasonable, but if it doesn't stick, it's useless. I wouldn't recommend it at all.
N Med
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Thrown out after the first one I had left in my hand. Beautiful aesthetically but they don't hold up to washing. Mine came off right after ironing them, even before washing.
Miryam
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Answer from Petit-Fernand
Dear Myriam, I am sure this is a defective order: our thermoadhesive labels are extremely durable. I will leave you our email [email protected] so that we can provide you with careful assistance. Luigi
1
/5
★☆☆☆☆
My partner ordered labels for school and after the beauty of 4 weeks they still have not arrived after sending him reminders by email..... compliments and never again....Alessio of petit fernand had replied to me....still compliments because he said the same things to my partner.... a few weeks ago....you are pathetic
Andrea P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad. We are sorry for the delivery time, please contact us at [email protected]. ? We will do our 100% peer to find a solution! Best regards, Alessio
1
/5
★☆☆☆☆
Ordered in August- never received. Company claim they have resent the order twice now, funnily enough neither of those have been received and no tracking information ever provided. Now ignored my email requesting a refund!
Customer
Answer from Petit-Fernand
Good morning we apologize for the delay in the reply, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1
/5
★☆☆☆☆
It's been over a month since I placed the order, I still haven't received it. It seems that the problem is with the post office, you tell me that it is a problem with my address. However, I receive many packages at home and I have never had any problems. They only contact me by mail, with the delay that this entails. You could have called me on my phone to try to speed things up.
Ana De Santos
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request and you can track it with the number that we have provided you through the post office website. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order for labels on September 27 and it is now October 12. I still haven't received the parcel and customer service hasn't replied to my e-mails. I'm really disappointed by this brand, fortunately there are more responsive competitors.
Aline
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Answer from Petit-Fernand
Hello, We are very sorry for the disappointing experience with your order. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Shipping was so slow.
Sim A.
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Answer from Petit-Fernand
Thank you for shopping with us! We are sorry to hear that the delivery took so long, but we have no control over Deutsche Post.