/10
★★★★★
based on 126015 reviews published
★★★★★
based on 126015 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Package never received, no reply to my emails.
Doina Pislari
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Labels peel off after a few washes Disappointed, this was not the case when using another label brand before.
Coline Dion
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Answer from Petit-Fernand
Hello Coline, We're sorry to hear about the problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
They are thieves. They took money and did not send anything. 1.5 months later they do not even respond to my emails. Please don't waste their money. They should be in jail. Ladrones!
Signe
Answer from Petit-Fernand
Good morning,? We are sorry for the unpleasant experience you have had with us. ?I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1
/5
★☆☆☆☆
I'm very disappointed, I've ordered self-adhesive clothing labels 3 times but they don't stick. For the first order I was delighted, the labels never came off, they're still stuck despite years and washes. On the other hand, the last 2 orders have been disastrous, the labels come off in the first wash even though I always stick them on the same way. I will not use this site again.
Catherine
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Product of very poor quality does not hold up obliged to stick a new label after each wash .... at best some hold up 2 washes New order placed with a competitor. Too bad because I still have more than half of the order ... When I received the product, it was very nice, the labels are nice, the presentation is nice, but that's about it. I wouldn't recommend unless you have time to waste.
Magalie
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
We ordered a personalized water bottle which, on receipt, seemed to be of good quality for the body of the object (material, printing) but less so for the plastic cap (hard to open, not very practical for a 4 year old, not very sturdy)... and indeed the cap broke after just a few days. So we e-mailed customer service without success. We found a telephone on the Internet but no answer, it rang in the void and we were not called back. None of our emails (3 in 1 month) have been answered. Deplorable. Very unhappy. IF they read this email and do their job... it's never too late.
Claire
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Nothing received to date. Very annoying. Really paid a lot of money for this.
Annika
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Answer from Petit-Fernand
The system says that your address is invalid and therefore you have not received the order. Please confirm your correct address to [email protected]
1
/5
★☆☆☆☆
A rip-off. I placed the order but got the name wrong and although I notified them the stuff was never delivered again! Money lost. They are not serious
Gloria B.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry you did not receive your order, we have already made the return. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
In itself a great idea with the stickers. I wanted to give them a try. Unfortunately I haven't received my order yet, it's been ages. Despite email, nothing! Too bad.... Therefore only one star And paid by Paypal
Dinara K.
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Answer from Petit-Fernand
Your order did not have an address. Did you receive the labels after the conversation via email?
1
/5
★☆☆☆☆
I never received the goods. They did not bother to inform me when it was on its way or bother to find out if it had arrived. Since then, however, they have been sending me continuous promotional e-mails, it almost seems as if I paid to receive advertising instead of labels.
Chiara
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Answer from Petit-Fernand
Dear Chiara, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies and do not hesitate to counter by email should you have any problems with your order. Best regards, Alessio
1
/5
★☆☆☆☆
Lousy customer service, it took me almost a month to arrive and no one answered my emails asking for a solution. I will not buy again
Montserrat Becerra Pallas
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. We still hope that you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered a customised item in late August. Petit-Fernand chose to use a local post office service to deliver the item (without my being able to choose a n alternative delivery option such as DHL). The item was NEVER received by us as it was stuck with that local post service who (at their fault) did not allow us to collect the item, and the item was later returned to Petit Fernand. It was not due to our fault, our delivery address etc are all correct. I emailed Petit Fernand at least three times in the past one month to see what can be done, eg re-sending the item or refunding me as we NEVER received the item we paid for. There was absolutely ZERO response from Petit Fernand, they took my payment and didn't deliver the item. It is utterly unacceptable. Don't buy from this company. Their customer service is non existent once you have paid. If I can give a zero star instead of one star, I would absolutely do so.
Ester C.
Answer from Petit-Fernand
Good morning Ester,? Thank you for taking the time to write a review. we apologize for the delay in the reply, we had an hight demand in the past days. We are sorry for the unpleasant experience you have had with us. ?I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1
/5
★☆☆☆☆
After a month I still have not received the order disappointed
Denise M.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry you did not. receive your order, we have already made the return. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
After almost three weeks, the order has still not arrived.
Susana M.
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Answer from Petit-Fernand
We apologize for the inconvenience. Did you receive the labels via email after the interview?
1
/5
★☆☆☆☆
My order for a month has still not arrived
Fabiola D.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry you did not receive your order, we have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Never received the order. To the numerous emails sent they reply with a preset text reporting that the shipment is not tracked, so they are unable to report what happened to the package and to wait. I have waited long enough, I would say. Fortunately, I paid with PayPal and opened a dispute to receive a refund.
Paola B.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Best regards, Alessio
1
/5
★☆☆☆☆
I never received the order placed, no response from customer service
Anna
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry about the delivery time, and the unpleasant experience you had with us. We have done our 100% to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed at the beginning of September, invoiced on 05/09. Email sent on 21/09 to say I still hadn't received anything...To date still no reply or labels!
Ludi
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I have used the service for a couple of years. The labels are very nice, although the thermoadhesive ones tend in some cases to come off if you use the dryer. The wait time for delivery has always been quite long, but this year, after placing my order on Sept. 3 and paying in advance, nothing has arrived. I wrote to customer service asking for a refund: I was simply told that for them the order had departed regularly. After a second reminder e-mail I received no response so I would advise against the purchase, especially for the lack of attention to customer problems, not to mention the impropriety of not getting a refund. Very bad service.
Maddalena
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry about the delivery time, and the unpleasant experience you had with us. I contacted you 8 days ago, I await your feedback to find a satisfactory solution. Sincerely,
1
/5
★☆☆☆☆
After more than 20 days waiting for my order to arrive, which I needed, and it did not arrive, I call to see what is happening and the answer is that the delivery people must have lost it, that they will send it to me again if I want it but I have to wait again for the stipulated time.
Fatima
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order placed on Sept. 6 has still not arrived, and no one has responded to my email
Monica
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have contacted you to find a satisfactory solution! Best regards, Alessio
1
/5
★☆☆☆☆
It took 20 days to arrive. Product fine, but too late
Lidia Blecua Galindo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Despite payment in advance I never received the order. This is absurd
Alida C.
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Answer from Petit-Fernand
Dear Alida, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on 17.9., no goods have arrived to date!
Sophie S.
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Answer from Petit-Fernand
We apologize for the inconvenience. Did you receive the labels via email after the interview?
1
/5
★☆☆☆☆
I purchased the names to put on the clothes but after a month I still have not received anything. Despite writing for assistance I was not given any support Well I would say I will not buy from this site again let alone recommend it No tracking No assistance No chance to get my money back
Anna
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Answer from Petit-Fernand
Dear Anna, Thank you for purchasing from us, we are glad you did. We are sorry you did not receive your order, we have been contacting you to find a solution! ? Best regards, Alessio
1
/5
★☆☆☆☆
I have placed an order three weeks ago and I haven't received anything. Good that you know taking peoples money. I have sent you an e- mail two days ago to see my order status and still no answer. Don't recommend this brand. Very bad.
Roxana C.
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Answer from Petit-Fernand
We are sorry about your experience and sincere regret that we could not answer in time as we experienced many orders! We hope you received the refund/
1
/5
★☆☆☆☆
Good morning, I am unable to review the products ordered on September 7 because as of today I have not received them. I remain waiting for a response from customer service.
Targhette
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Answer from Petit-Fernand
Good morning, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have done our 100% to find a solution for you. ? We hope we were able to regain your trust. Best regards, Alessio
1
/5
★☆☆☆☆
It is an order placed on August 30 of which I still have no news, I have not received it, I have not been answered to emails, I am not given solutions, nor I get my money back, I had to buy the material in another store, so I have paid 2 times and yours has not even arrived, This year fatal
Laura Sanchez
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Answer from Petit-Fernand
Hi Laura, I am sorry for the inconvenience. Have you finally received your order? Searching [email protected] I can't find any message from you, could you tell me if you used another email? Do not hesitate to contact us again to find a solution. I look forward to hearing from you, Have a nice day, Bea.
1
/5
★☆☆☆☆
My goods arrived
Eugenia S.
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Answer from Petit-Fernand
Dear Eugenia, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
Order never received!
Ella C.
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Answer from Petit-Fernand
Dear Ella, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. ? We hope you will receive it soon! Best regards, Alessio