/10
★★★★★
based on 125975 reviews published
★★★★★
based on 125975 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order received quickly Very nice design, however very dissatisfied with the quality of the labels! After scrupulously following the instructions for my iron-on labels, it turns out that after 2 washes (at 40°), they had all come off my son's clothes... I won't be ordering from this site again.
Lucie. L
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Answer from Petit-Fernand
Hello Lucie, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
2
/5
★★☆☆☆
Order shipped late, deadline not met, my daughter didn't get her things for back-to-school. In addition, as a customer for several years, I've noticed that the self-adhesive labels stick less and less and come off very quickly. I'm very disappointed.
Carole
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Answer from Petit-Fernand
Hello Carole, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
3
/5
★★★☆☆
There was a little delay on the site it is written in 48 hours and I received the labels a week later.
Nadia Elomari
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Answer from Petit-Fernand
Hello, Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have set up express delivery, however our manufacturing times have always been 48h (and not 48h delivery) Hoping that you are satisfied with your order. We remain at your disposal at: [email protected]. Good day, Alessio
2
/5
★★☆☆☆
I find the composition of the pack totally unsuitable for the purpose: there's not even enough to label the school supplies.
Mc
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Answer from Petit-Fernand
Hello Chloe,? Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing. We hope you are satisfied with your order. We remain at your disposal at: [email protected]. Good day, Alessio
3
/5
★★★☆☆
The stickers are super cool and well priced. I bought first the self-adhesive stickers for clothes and then stickers for objects. I have to say that I do not have a good opinion of the self-adhesive stickers for clothes because I have ironed them and they stick well but when it comes to washing the clothes they start to peel off. And that I have followed the instructions it says. A pity because I am very happy with everything else.
Paula Vélez Sales
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The items are as described and well made. Unfortunately, the quality is not excellent and not suitable for children: bottle stoppers break, bottle enamel crumbles, toast box latch breaks, all within a few weeks. Customer service, on the other hand, is very responsive! The labels and textile prints are really top-notch!
Gerling Laurence
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Answer from Petit-Fernand
Hello Gerling,? Thank you very much, your feedback is very important and we take it into account to improve our service year after year. We hope you are satisfied with your order. We remain at your disposal at: [email protected]. Good day, Alessio
3
/5
★★★☆☆
Took 3 weeks to come but really good once they arrived
Hannah J.
Answer from Petit-Fernand
Hi Hannah, thank you for your review. I am glad you like the labels, sorry it took so long to arrive that is not what should happen! Have a good day 🙂 Xia
3
/5
★★★☆☆
Small labels. I imagined larger, especially the text. Sticks well though. Not delivered on time, ordered on a Saturday, received Thursday.
Chloe
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Answer from Petit-Fernand
Hello Chloe,? Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but you should know that we have set up express delivery, however our manufacturing times have always been 48 hours (not 48 hours delivery). We hope you are satisfied with your order. We look forward to hearing from you: [email protected]. Good day, Alessio
2
/5
★★☆☆☆
Delivery takes a very long time. I can't review the product yet because I still haven't received it. I got a despatch email a week and half ago but still no delivery
Sarah
Answer from Petit-Fernand
Hi sorry you haven't received your order. You should have received it by now 🙁 I will send you an email. Xia
2
/5
★★☆☆☆
The labels come off in the wash Too bad It's not the first time I've ordered it I know the product well
Jamila El Ouch
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming unstuck ? If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. ? Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Self-adhesive labels don't stick to all clothing labels... a pity because it's a very practical system
Anne Sophie Wuithier
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Half of my labels were not pre-cut and therefore unusable.
Sarah Ferrigno
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming unstuck - this is not normal. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
It takes a long time to receive the order, almost a month...when many other companies take at most 10 days.
Situ Martín
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
2
/5
★★☆☆☆
It arrived yes, but after a month of placing the order. First order lost and between ordering another and sending it did not arrive when I really needed it, now they are in a drawer in case one day they are missing again .... Correct customer service
Ipm
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make deliveries. We still hope you like our products. Have a nice day, Maialen
2
/5
★★☆☆☆
The stickers were really good but the delivery took way to long
Carly
Answer from Petit-Fernand
Hi Carly, thank you for your review. I am glad you like the labels. Sorry the delivery was too long 🙁 Xia
2
/5
★★☆☆☆
The labels are beautiful. Too bad they don't last two days on the hook 🙁 the ones I used are the iron-on ones. I've tried to buy another type, the self-adhesive ones, I hope they are better...
Yasmina Alaoui Hafidi
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
I was very disappointed with the last batch I purchased (around 96 euros on stickers for my 3 children). The stickers for the clothes, the ones in which you have to use the iron, were impossible to take off the paper. Hence completely useless
Marta Morales Nevado
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Answer from Petit-Fernand
Good morning, I'm really sorry that your order didn't comply with your expectations, I would assume you received a batch from a faulty lot and we're sorry about that. I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day, Alessio
2
/5
★★☆☆☆
The worst thing is the shipping. They take a long time and when you write to ask, they give you a date when you won't need it anymore. It has already happened to me twice, there is not going to be a third time.
Patricia Pérez Jiménez
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
I have ordered it again, and the yellow color of the label has changed, it is lighter, so you can hardly see the letters. I had already ordered this label more times and it was a stronger yellow, where the letters are well distinguishable.
Helena López Rubio
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Answer from Petit-Fernand
Good morning, Thank you for your message and we are sorry for the inconvenience. Indeed, every year the quality of our labels is subject to change as we try to offer our customers the best quality products possible. It is for this same reason that the colors or finishes may also vary. However, it is not normal if the writing is not distinguishable from the background, so please send us some photos of the labels, if you have not already done so, to our email [email protected]. Best regards, Maialen
2
/5
★★☆☆☆
Too big in my opinion
Nawel Medjkoune
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Answer from Petit-Fernand
Hello, at the time of ordering we provide a preview of the label, we are sorry it was not useful to avoid your disappointment. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The mailman left the envelope outside the mailbox for no reason, and anyone could have stolen it. I believe you must rely on a courier.
Fausta T.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with the postal service. Please accept our deepest apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Order placed on August 30 still not received. I have purchased before and everything went well in 5 days I already had the labels now it's almost 15 days and nothing you don't even know where they are because there is no way to track them
Gabriela C.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
3
/5
★★★☆☆
Long manufacturing lead time (5 days against the 2 announced)... Flockings not centered on the kits and on one received partially peeled off... Too bad because it's very pretty!
Client
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Answer from Petit-Fernand
Hello? We are sorry to hear that your labels are coming off. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Please email your order number to [email protected] so that I can find a solution. Have a nice day. Alessio
2
/5
★★☆☆☆
Lovely labels and great quality but there is no way of tracking them. Unfortunately they took 10 days to come - I appreciate they came from France, however, I had to buy some more from another brand which arrived in 2 days as I had no idea when the Petit-Fernand labels would arrive if they even would.
Ts
Answer from Petit-Fernand
Hi I am glad you like the labels. It is a shame you had to wait so long for them to arrive. Sometimes it can be much quicker, it really depends on the postal service. Have a good day! Xia
3
/5
★★★☆☆
Hello, I am moderately satisfied with the labels. The iron-on ones for laundry and clothes don't stick well. They come off after washing. 🙁 I'm a bit disappointed. Virginie
Virginie
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming unstuck. Please contact us by email if you haven't already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
I still haven't received the materials, package lost in the first mailing.
Cristina P.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
3
/5
★★★☆☆
I bought iron-on labels from you. I thought it was an excellent idea, but they fall off the garment after 2 washes...
Antonine Berthier
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Answer from Petit-Fernand
Hello? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Alessio
2
/5
★★☆☆☆
The labels stick well on flat surfaces but not on pencils and felt-tip pens, which is a pity.
Lucie Le Bec
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Tiny labels for clothing
Benjamine Scolas
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Answer from Petit-Fernand
Hello Benjamine, At the time of ordering we provide a preview of the label, we are sorry it was not useful to avoid your disappointment. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Fast shipping and nice labels, but they don't wash well.
Jourdan Asaf Roxane
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Answer from Petit-Fernand
Hello? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Alessio