/10
★★★★★
based on 126906 reviews published
★★★★★
based on 126906 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order never arrived and they only responded to my first message
Emanuela
Translated review
Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure that , although slightly delayed, you will have been provided with the right assistance. However , we remain available at [email protected] . Louis
1
/5
★☆☆☆☆
I did not receive my order. Poor communication
Francesca S.
Translated review
Answer from Petit-Fernand
Dear Francesca, We take note of your suggestion and will take it into account to improve our customers' satisfaction. I leave you our email [email protected] so that we can provide you with careful assistance. Luigi
1
/5
★☆☆☆☆
Order never arrived ! Despite my constant emails !!! And without refund !!! Scandalous !!!
Giusy
Translated review
Answer from Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
Poor service. Labels ordered on 06/09 worth 23.80 AND never arrived. I contact support and they give auto generated answers I send email and no one responds. I have not resolved and have not received the items ordered. If I knew beforehand I would not even visit the site.
Ghariba A.
Translated review
Answer from Petit-Fernand
Good morning, our team treats each question and request individually . I am sure you will have been provided with the right assistance: the automated form is only a first form of contact to give information to customers about the status of their orders. However, we remain available at [email protected] to find a satisfactory solution with you. Louis
1
/5
★☆☆☆☆
After 20 days the labels still haven't arrived! I am still waiting!
Massimo M.
Translated review
Answer from Petit-Fernand
Dear Maximus, we apologize for the delivery inconvenience: although independent of us how postal services work, we will be glad to help you and understand the status of your order. We remain available at [email protected], our customer service team will take up your question. Louis
1
/5
★☆☆☆☆
I have been waiting for 3 weeks for an order that I still have not received. First and also only time I will buy on this site. Very bad service.
Giuseppina
Translated review
Answer from Petit-Fernand
Good morning, I'm sure our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery arrangements of the postal services, we will be glad to help you if in the meantime your order has not reached you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
Labels never arrived
Umberto R.
Translated review
Answer from Petit-Fernand
Dear customer, although independent of us how the postal services work, we will be glad to help you by email at [email protected] Our team will take care of your question. Louis
1
/5
★☆☆☆☆
Simply disappointed. Delivery time!!! And quality!
Kmh
Translated review
Answer from Petit-Fernand
We are sorry to hear that our product did not meet your expectations. Can you please give us more details about [email protected] so that we can find a better solution for you?
1
/5
★☆☆☆☆
I have not received anything. I contacted customer service but to date (almost 1 month after ordering) no response.
Federica T.
Translated review
Answer from Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , please contact us so that we can give you accurate information on the status of your order. Luigi
1
/5
★☆☆☆☆
My order of 30 was *shipped* on September 9 but to date nothing has arrived. I sent the email but of course no one answered me. Absolutely not recommended!!!
Anna R.
Translated review
Answer from Petit-Fernand
Good morning Anna, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
I have not received it yet
Veronica
Translated review
Answer from Petit-Fernand
Hi Veronica, I am sorry to hear that you did not receive your order, could you please send us an email to [email protected]? In case your order was lost, we will remanufacture the labels and send them to you free of charge. I am waiting for you, Best regards, Bea
1
/5
★☆☆☆☆
Product never arrived and you don't even get responses other than automatically generated ones
Martina
Translated review
Answer from Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure you will have been provided with the right assistance: the automated form is only a first form of assistance to give information to customers about the status of their orders. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
I did not receive the product but o paid
Antonino M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] : our team treats each question individually and will be able to provide you with the right assistance. Luigi
1
/5
★☆☆☆☆
I did not receive the order. I wrote to you but you did not help me. Thank you
Federica L.
Translated review
Answer from Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure that , although slightly delayed, you will have been provided with the right assistance. However, we remain available at [email protected] , happy to help you. Louis
1
/5
★☆☆☆☆
I wasn't satisfied with the iron-on labels for clothes, most of them came off. On the other hand, the ones for shoes are very good, strong and pretty.
Clém
Translated review
Answer from Petit-Fernand
Hello Clém, We're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
Hi I have always purchased On this site. this time the labels were of LOW quality as they went off the clothes on the first wash in the washing machine Clearly I followed the same process when ironing That I used to follow in the past but nevertheless they came off immediately
Ilaria D.
Translated review
Answer from Petit-Fernand
Good morning Ilaria, our thermoadhesive labels are very durable so I believe this is a defective order. You can email us at any time [email protected] so that we can provide you with careful assistance. Luigi
1
/5
★☆☆☆☆
Very disappointed with my order. The labels come off in the wash despite the instructions.
Sophia
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Good morning, this is the second time that you have not sent me my orders, I really do not understand why this is happening, I will also tell you that I will not order anything from you again, you are irresponsible because once is enough but twice is enough.
Ana Rosa Lopez Linares
Translated review
Answer from Petit-Fernand
Hello Ana Rosa, I apologize for the inconvenience. I can't explain what happened. Do not hesitate to contact us [email protected] to send you your labels or proceed with a refund. I look forward to hearing from you, Bea
1
/5
★☆☆☆☆
I have still not received my order since August 31.
Ana Luisa Darias García
Translated review
Answer from Petit-Fernand
Hello Ana Luisa, I am very sorry that you did not receive your order. I invite you to contact us so we can find a solution. I look forward to hearing from you, Best regards, Bea
1
/5
★☆☆☆☆
It takes too long, 2 weeks for the order to arrive.
Diego Gil
Translated review
Answer from Petit-Fernand
Hello Diego, I apologize for the waiting time. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Disappointing Order never arrived. No response despite email reminders. No other way to contact them. Would not recommend.
Aline Kuy
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
After almost a month, I still haven't received the order
Giulia S.
Translated review
Answer from Petit-Fernand
Good morning Giulia, I am sure our team will have taken care of your question. We remain available at [email protected] to help you and give you information about the status of your order, if any while it has not yet been delivered. Luigi
1
/5
★☆☆☆☆
Does not stick!
Maelle Da Silva
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I received, with delay, a wrong order . After pointing out the problem I received my order but further delay so now, having already otherwise labeled the items, it is no longer useful to me. All without any refund for the mishap. Sorry I had also advertised with friends the site, I will not repeat the experience.
Claudia
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] to find a way to remedy the mishap. We are confident of the quality of our products and our business, toward which we hope to earn your trust again. Luigi
1
/5
★☆☆☆☆
Ordered a small quantity of labels a month ago but nothing has arrived yet and I have had no response
Stefania C.
Translated review
Answer from Petit-Fernand
Dear Stefania, I'm sure our team will have taken care of your question, and I take this opportunity to apologize for the delivery inconvenience: although independent of us the way postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I did not receive my order or even a response to my email.
Delphine
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to make up for the order you did not receive. The customer service team is always ready and willing to help you. Louis
1
/5
★☆☆☆☆
Worse than poor, package not received and assistance not received. To be avoided.
Simone B.
Translated review
Answer from Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you have been provided with the right assistance for your request. However, we remain available at [email protected] , please contact us so that we can give you accurate information on the status of your order. Louis
1
/5
★☆☆☆☆
I'm still waiting for my order since August 28th
Isabel Medina Curquejo
Translated review
Answer from Petit-Fernand
Hi Isabel, Looking with your tracking number, Correos says that your order was delivered on September 29th at 5pm. I hope your order has been delivered correctly. I wish you a happy day, Bea
1
/5
★☆☆☆☆
My order dissolved into thin air, nothing arrived at home
Angela P.
Translated review
Answer from Petit-Fernand
Good morning, surely our customer service team will have taken care of your question. I would like to take this opportunity to apologize for the delivery inconvenience: although independent of us how postal services work, we would be happy to help you and understand the status of your order. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
Following an order placed on August 31, I never received the goods I paid for! I wrote to ask for explanations but no one seems to know anything! I will never buy anything on this site again , too bad because I have always found myself well!
Maria E.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to rectify the order you did not receive. We are confident in the quality of our products, and toward which we hope to earn your trust again. Louis