/10
★★★★★
based on 125978 reviews published
★★★★★
based on 125978 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order received incomplete But after calling customer service The lady I spoke to was top notch and very comprehensive in doing what was necessary I've never been disappointed with their service but I was a little offended but the misunderstanding was resolved thank you
Simone Ayari
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Answer from Petit-Fernand
Thank you for your trust and loyalty! We remain at your disposal for any further information you may require, and would be delighted to help you in the future, if necessary. We hope to see you soon! ? Alessio
3
/5
★★★☆☆
The labels are very difficult to remove from the little booklet, which was not the case with my first order.
Céline H.
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Doesn't stick well even with the hottest iron. Too bad because the labels are cute.
Ec
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Answer from Petit-Fernand
Hello? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Alessio
2
/5
★★☆☆☆
The labels came off after the 1st wash. Very disappointed
Utilisateur Déçu
Translated review
Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Thermo adhesive labels peel off even before the first wash.
Laura
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Super happy with the labels except for the delivery.
Lestriez Kelly
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Answer from Petit-Fernand
Hello Kelly, Thank you for taking the time to leave us your feedback. We are looking for new delivery service providers to ensure more reliable delivery times. See you soon, Sophie
2
/5
★★☆☆☆
I've already taken your products and find that before they were better. I put the labels on my children's pens and they come off and stick with other pens. I've never had this problem before.
Ragi
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Answer from Petit-Fernand
Thank you for your feedback. We have special labels for pens. They are smaller and have a reinforced glue to avoid this phenomenon. If necessary, please contact our customer service department, who will be happy to guide you. Have a nice day. Emma
3
/5
★★★☆☆
I've been ordering labels every year for the last 4 years, I thought the quality was really good but this year I found them different, very difficult to peel off and once peeled off, the transparent film on the top detaches from the rest of the label, for the "Minis" labels. What's more, some of them have already peeled off, whereas before they'd lasted all year without a problem. I think there have been changes in the way the labels are made, so I'm a bit disappointed.
Marine Paganon
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Answer from Petit-Fernand
Hello Marine, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
2
/5
★★☆☆☆
Impractical opening for a 3-year-old
Patricia Caseira
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Answer from Petit-Fernand
Hello Patricia, Thank you for sharing your feedback, which will help us improve future products. Have a nice day. Emma
3
/5
★★★☆☆
Nice design, but the iron-on labels come off in the 1st wash, which is a shame.
Sarah Abdellaoui Chesnais
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Answer from Petit-Fernand
Hello Sarah, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
2
/5
★★☆☆☆
Disappointed. Labels wash off.
Laetitia
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Answer from Petit-Fernand
Hello Laeticia, I can understand your disappointment and confirm that this is not normal. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
3
/5
★★★☆☆
Textile labels are always great. I bought the labels to put on the pencils and they didn't last (1 week). Disappointed
Christinat
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your labels. I can confirm that they should hold up perfectly, especially after a week. If this is not the case, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Sophie
3
/5
★★★☆☆
The design is cute. It takes 2 weeks to ship it to the UK. Most of the clothing stickers were off after the first wash.
Londonmama
Answer from Petit-Fernand
Hello, thank you for your review. I am glad you like the design 🙂 I am sorry you had to wait so long for delivery, it should not take that long usually. I will send you an email regarding your labels that did not work. Xia
3
/5
★★★☆☆
The quality of the self-adhesive labels seems to have changed. Of my last 2 orders, my latest is more disappointing. I had trouble peeling the labels from the backing and after sticking them on and putting them through the washing machine, I've already found more than a dozen in the drum. I'm sure they're the new ones, as the identification on the label allows me to do so, and I obviously waited more than 24 hours before putting them in the machine. Even more than a week. Nevertheless, I was satisfied with the old order, the delivery and even the bottle stoppers!
Christelle Bedue
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Answer from Petit-Fernand
Hello Christelle, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
2
/5
★★☆☆☆
Still not received the labels. When I have them I will re score. Not a quick service I had expected. Would not have ordered if I had realised they would take this long.
Gillian W.
Answer from Petit-Fernand
Hi, I am sorry you haven't received your order. I will send you an email 🙂 Xia
2
/5
★★☆☆☆
I ordered the iron on clothing labels & the shoe labels for my daughter starting school & when they came the products looked so lovely and applied so nicely that I placed a second order for my son starting nursery. I now regret placing my second order as after a first wash, all the clothing labels are coming away. I followed the application instructions to the letter yet they're still coming away, very disappointed ?? EDIT : After speaking to a very helpful member of the Petit Ferdinand team - all has been resolved and I am very happy with their customer service - excellent!!
Sophie T.
Answer from Petit-Fernand
Good morning Sophie, I hope you have received my email regarding this issue. We are really sorry the labels didn't work for you. Have a good day! Xia
3
/5
★★★☆☆
Its not what i expected , the design is veeeery blur and pale the lettle caractor is just a dot nothing else , just wasted my money and time .
Leila H.
Answer from Petit-Fernand
Good morning I am sorry you are disappointed with your labels. I will send you an email regarding this issue. Xia
2
/5
★★☆☆☆
I have been buying it for years and it has never happened to me, but this year the thermoadhesives have peeled off in the first wash.
Ruth Simarro Clemente
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
One page of stickers had the wrong name "purple" I don't remember the last name x so unusable.
Cliente
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We apologize for the delayed response, I hope in the meantime you have received your labels. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards ?, Alessio
3
/5
★★★☆☆
Some of the stickers were difficult to remove so I lost out on using them. Otherwise super cute when you can get them off.
Huri
Answer from Petit-Fernand
Hi, I am sorry you had difficulties peeling your labels. I will send you an email 🙂 Xia
3
/5
★★★☆☆
I got the labels all very nice, even the free ones, but in the end it was not what was requested. I was convinced they were for fabrics and not for items.
Francesco
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for not being clear enough at the time of ordering. Please accept our deepest apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
The labels are often difficult to peel off, and I no longer found the narrower object size, which was best for pencils.
Giulia G.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry to hear that your order did not meet your expectations. Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
Brilliant stickers when they finally arrived!
Lei
Answer from Petit-Fernand
Hi sorry you waited a while for your order, I am glad you like them 🙂 Have a good day! Xia
2
/5
★★☆☆☆
Afterwards I found a supplier who sells 5 times as many stickers in the same size and quality for the same price.
Concetta A.
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Answer from Petit-Fernand
Our price is based on the quality of the product. If you find something cheaper, this does not necessarily mean that we offer a poor service.
3
/5
★★★☆☆
The pressure-sensitive labels were all uncut.
María Del Mar Mendo
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for that to happen, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
He stickers were alot smaller than I had imagined
Becka
Answer from Petit-Fernand
Hi, sorry you are disappointed with the size of the labels. Some others say they are too big haha! The sizes are given on the website when you place your order 🙂 Have a good day! Xia
3
/5
★★★☆☆
The labels are fine, but they give you delivery times that they don't meet and they send you the package without tracking, so they wash their hands of it.
Rebeca Martin
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Answer from Petit-Fernand
Good morning, Thank you for your message and we apologize for the delay. Unfortunately, during the high season, Correos does not respect the delivery times and that is why we are looking for new partners to make the shipments. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
I've been ordering object labels for a few years now and I've always been fine with them,but I have to say that the last two times I wasn't satisfied with them I had to add tape to the labels on the markers because they wouldn't stick
Silvia
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
The items are good but this time the delivery took longer and also no promo code sent just before the start of the school year.
Sirine
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
I am disappointed with my order for two reasons: - the labels were delivered after the start of the school year, so I had to get a felt-tip pen for the first few days of school. Because of this, the parcel would be lost! - Also, and this is shared by other parents, the labels don't fit. They're hard to get onto clothes, and when you do, they only come off after one wash. The same applies to stickers and iron-on labels. Far be it from me to criticize the brand, perhaps we've just come across labels of lesser quality. Nonetheless, this makes for a rather disappointing experience. The only positive point is that I loved the colors and the writing.
Butterfly
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Answer from Petit-Fernand
Hello Laïlah We're really sorry that there was a problem with your order. I can confirm that the iron-on labels should hold up perfectly to machine washing and drying. We will do our best to send you new ones. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). I hope these tips and new labels will enable you to use our products to the full. Thank you for your understanding. Have a nice day. Emma