/10
★★★★★
based on 126015 reviews published
★★★★★
based on 126015 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order. They are very slow, they take more than 10 days to arrive. My son started school in September and I still don't have the product. This is the second time this has happened to me.
Susana Teijelo Fernández
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Answer from Petit-Fernand
Hello Susana, Thank you for your message. I am sorry for the inconvenience. Your order has been shipped on September 27th. I hope it has been delivered correctly. I wish you a happy day, Bea
1
/5
★☆☆☆☆
I placed my order on 06/09/2021 three weeks ago and I still haven't received anything Customer service is non-existent It's deplorable
Natcha Battini
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very good service and responsiveness! This is the second time I've ordered and I'm very satisfied!
Marina
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Answer from Petit-Fernand
Hi Marina, Thank you for your trust and loyalty! Thank you for changing the rating as you marked just one star. Have a nice day and see you soon! ? Alessio
1
/5
★☆☆☆☆
Customer service blocked me on messenger because I'm not happy with my last delivery. The labels are coming off. I ordered because I was very happy last year, and I still have the labels in place. They haven't moved despite washing (especially the one on my son's comforter, which has held for 1 year).
Jennifer Brück
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. It's strange that you should find yourself stuck. In any case, we'll be in touch with you, and if you need any further information, please contact our customer service department: [email protected]. Have a nice day. ?Alessio
1
/5
★☆☆☆☆
The shipment has not arrived after almost a month.
Beatriz F
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Answer from Petit-Fernand
Hi Beatriz, I have looked at the messages, and on September 30 your order has been successfully delivered. I am very pleased. I wish you a happy day and apologize for the inconvenience. Bea
1
/5
★☆☆☆☆
The order has not arrived. The Spanish contact phone number does not answer. The contact email is also unresponsive... terrible after sales service and clearly transport problems that do not deliver the orders and they do not even know about it.
Victoria Diaz
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Answer from Petit-Fernand
Victoria, Looking at the messages we had, I see that on October 1 new labels have been sent to you. Have you already received them? I'm waiting, I wish you a good day, Bea
1
/5
★☆☆☆☆
I haven't received my order yet and I don't know where it is.
Laura Perez Vazquez
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Answer from Petit-Fernand
Hi Laura, I am very sorry that you did not receive your order. Searching with your email, I can't find any message from you. I invite you to write us an email to [email protected] so we can find a solution. It is not normal that you have not received your labels. I am waiting for your message, Bea.
1
/5
★☆☆☆☆
I placed the order a month ago and have not received anything. I write to them and they don't answer, you call and they don't answer. I feel ripped off.
Mjose
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Answer from Petit-Fernand
Hello, Thank you for your order with Petit Fernand. Could you send me an email to [email protected] and tell me your order number so that we can find a solution? I am waiting for you and I wish you a good day, Bea
1
/5
★☆☆☆☆
Good afternoon. One month after placing the order we still have not received it.
Laura Martin
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Answer from Petit-Fernand
Hi Laura, Thank you for your message. Have you received your order? I am seeing that it has been shipped on October 1st. I wish you a happy day, Bea
1
/5
★☆☆☆☆
And nothing I get the request to review the product but I have been waiting for more than 20 days and I have not received any response to my reminder do you
Marta B.
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Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I never received the order. I reported and am waiting for a response.
Sara T.
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Answer from Petit-Fernand
Dear Sara, I am sure our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience although independent of us. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
They did not arrive
Rosangela T.
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Answer from Petit-Fernand
Dear customer, although independent of us how postal services work, we will be glad to help you. We remain available at [email protected], our customer service team is always available. Louis
1
/5
★☆☆☆☆
I've been waiting for more than twenty days for the materials I ordered, to now it doesn't show up and I haven't heard anything about where it is. I was hoping to receive it before school started but I had to make do by handwriting the labels on my son's items. Too bad.
Silvia
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Answer from Petit-Fernand
Good morning Federica, I would ask you to contact us by email at [email protected] so that we can find a satisfactory solution. I am sure you will have been provided with the right assistance by our customer service team. Louis
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY ORDER 🙁
Luisa T.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very bad ...my package still has not arrived already sent email 2 times ...I have no words ...I hope someone will contact me because if not I will move accordingly
Claudia D.
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Answer from Petit-Fernand
Dear Claudia, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have reported several times that I have not received my order but to date no one has given me communication about the possibilities in such cases. EMANUELA
Emanuela L.
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Answer from Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you will have been provided with the right assistance. However, we remain available at [email protected] , please contact us so that we can give you a satisfactory solution. Luigi
1
/5
★☆☆☆☆
So bad that you have swindled me! I still haven't received anything!
Veronica Beltran Blanco
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Answer from Petit-Fernand
Hi Veronica, I invite you to reply to my email of October 4 in which I asked if you would like to keep the same address for the new shipment, as the first labels had been lost. I look forward to hearing from you, Have a nice day, Bea.
1
/5
★☆☆☆☆
I did not receive half of an also important order after almost a month, I requested information. They responded to me ONLY after a negative review here, The response was an email asking me to confirm that I received the goods I did not receive, to my trying to get in touch we go through the service again which puts me in the queue in the emails and they did not give me the opportunity to call anyone... mah
Pg
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. If you have any questions, please write to us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
I did not receive the labels
Samantha Gohier
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Delivery took 1 month!
Lorenza Grondin
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Because I can't give it 0 they all clear at the first wash I put a new one on again and in the wash it clears again a disappointment and waste of money.
Bea
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Answer from Petit-Fernand
Hi Beatriz, I am sorry to hear that you have had problems with our products. Could you send me an email to [email protected] so I can send you new labels? I'm waiting and I wish you a happy day, Bea
1
/5
★☆☆☆☆
It has been a long time since I made a purchase still nothing arrives today so for me it is very poor
Giorgio C.
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Answer from Petit-Fernand
Good morning, I sincerely hope that in the meantime you have received your order. We can be reached by email at [email protected] : in any case we will find a satisfactory solution for you to remedy the inconvenience and your dissatisfaction. Louis
1
/5
★☆☆☆☆
It's been over a month since I placed my order and I still haven't received it.
Lorena Carmona Carrasco
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Answer from Petit-Fernand
Hi Lorena, I am very sorry that you did not have the opportunity to try our products. I confirm that your refund has been made. Have a nice day, Bea
1
/5
★☆☆☆☆
I have not received my order, I feel cheated... you are also not responsible for what does not arrive 12 lost.
Tahirih Acosta
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Answer from Petit-Fernand
Hi Tahirih, I am very sorry that you did not have the opportunity to try our products. I confirm that your refund has been made. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Unfortunately I am absolutely disappointed! Ordered on 09.09. Today, on 27.09., I still haven't received any labels. The enrollment has long since taken place. Of course I had to label everything by hand. I only received the standard reply to my e-mail.
S. B.
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Answer from Petit-Fernand
We are sorry that the delivery time was very long. Unfortunately, we have no control over the postal service. In the email conversation you mentioned that you received 2 orders. Can you please confirm if we have fixed the problem?
1
/5
★☆☆☆☆
I honestly didn't expect it to take so long for the order to arrive and in the n it didn't even arrive
Giuseppe S.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Package never arrived and customer service does not respond
Lorenza
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Answer from Petit-Fernand
Dear Lorenza, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very disappointed to pay a gourd and after a day at school the writing is half erased!!! I don't recommend it at all
Marie
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Answer from Petit-Fernand
Hello Sophie, We're very sorry to hear that your order arrived partially faulty. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio.
1
/5
★☆☆☆☆
I didn't get the labels, I wrote to you but I still don't get a reply.....and no refund either Horrible service....never again!!!
Antonella
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
THE PRODUCT ORDERED AND PAID FOR NEVER ARRIVED!!!
Maria C.
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Answer from Petit-Fernand
Dear Maria, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio