/10
★★★★★
based on 126905 reviews published
★★★★★
based on 126905 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order was sent to an old address on my file that I haven't used in 4 years. Fortunately a former neighbor was kind enough to get it to me, otherwise I would have lost the order.
Annalisa Casagrande
Translated review
Answer from Petit-Fernand
Hello Annalisa, Thank you for your order with Petit Fernand. When you place an order from your account, the address that appears on the package is the one you have registered in your account, it is automatic. I invite you to update your information for future orders. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Delay in the delivery of the order. There was no compensation of any kind for this.
Luz
Translated review
Answer from Petit-Fernand
Luz, Thank you for your message and request with Petit Fernand. I apologize for the delay. Have a nice day, Bea
1
/5
★☆☆☆☆
The material is not good, the clothing tags come off, and the water bottle cap broke right away. There is no phone number to call and ask for assistance
Sibilla
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to rectify the order you did not receive. We are confident in the quality of our products, and toward which we hope to earn your trust again. Louis
1
/5
★☆☆☆☆
I never received the order and no one responds to Customer Service!
Valentina
Translated review
Answer from Petit-Fernand
Good morning Valentina, our team has dealt with each question individually. I am sure you have been provided with the right assistance. We still remain available at [email protected] , I ask that you contact us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I am still waiting for two months for the stickers. I am very pissed off because I send messages and they don't even answer me.
Andrea Miralles Molla
Translated review
Answer from Petit-Fernand
Hello Andrea, Thank you for your order with Petit Fernand. My colleague Maria had sent you a message on September 22 to verify if the address was correct. I invite you to reply to that email so that we can find a solution. I look forward to hearing from you. Good day, Bea.
1
/5
★☆☆☆☆
Order never arrived. As well as a response to my emails. Nor even a refund.
Gloria
Translated review
Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you have been provided with the right assistance. We still remain available at [email protected] , I ask that you contact us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I placed the order a full three weeks ago and still what I had purchased has not arrived.
Federico C.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. For any inconvenience, we remain available via email at [email protected] : in any case we will find a satisfactory solution for you. Luigi
1
/5
★☆☆☆☆
Obviously I had to make other arrangements, order never arrived and there is no refund, no tracking..they could tell you anything and a standard email with "we're sorry..but your business..." Basically... Lousy. Do not order!!!
Sere
Translated review
Answer from Petit-Fernand
Good morning, our team treats each question and request individually . I am sure you will have been provided with the right assistance: the automated form is only a first form of contact to give information to customers about the status of their orders. However, we remain available at [email protected] to find a satisfactory solution with you. Louis
1
/5
★☆☆☆☆
I have not received my order. They are very slow, they take more than 10 days to arrive. My son started school in September and I still don't have the product. This is the second time this has happened to me.
Susana Teijelo Fernández
Translated review
Answer from Petit-Fernand
Hello Susana, Thank you for your message. I am sorry for the inconvenience. Your order has been shipped on September 27th. I hope it has been delivered correctly. I wish you a happy day, Bea
1
/5
★☆☆☆☆
I placed my order on 06/09/2021 three weeks ago and I still haven't received anything Customer service is non-existent It's deplorable
Natcha Battini
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very good service and responsiveness! This is the second time I've ordered and I'm very satisfied!
Marina
Translated review
Answer from Petit-Fernand
Hi Marina, Thank you for your trust and loyalty! Thank you for changing the rating as you marked just one star. Have a nice day and see you soon! ? Alessio
1
/5
★☆☆☆☆
Customer service blocked me on messenger because I'm not happy with my last delivery. The labels are coming off. I ordered because I was very happy last year, and I still have the labels in place. They haven't moved despite washing (especially the one on my son's comforter, which has held for 1 year).
Jennifer Brück
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. It's strange that you should find yourself stuck. In any case, we'll be in touch with you, and if you need any further information, please contact our customer service department: [email protected]. Have a nice day. ?Alessio
1
/5
★☆☆☆☆
The shipment has not arrived after almost a month.
Beatriz F
Translated review
Answer from Petit-Fernand
Hi Beatriz, I have looked at the messages, and on September 30 your order has been successfully delivered. I am very pleased. I wish you a happy day and apologize for the inconvenience. Bea
1
/5
★☆☆☆☆
The order has not arrived. The Spanish contact phone number does not answer. The contact email is also unresponsive... terrible after sales service and clearly transport problems that do not deliver the orders and they do not even know about it.
Victoria Diaz
Translated review
Answer from Petit-Fernand
Victoria, Looking at the messages we had, I see that on October 1 new labels have been sent to you. Have you already received them? I'm waiting, I wish you a good day, Bea
1
/5
★☆☆☆☆
I haven't received my order yet and I don't know where it is.
Laura Perez Vazquez
Translated review
Answer from Petit-Fernand
Hi Laura, I am very sorry that you did not receive your order. Searching with your email, I can't find any message from you. I invite you to write us an email to [email protected] so we can find a solution. It is not normal that you have not received your labels. I am waiting for your message, Bea.
1
/5
★☆☆☆☆
I placed the order a month ago and have not received anything. I write to them and they don't answer, you call and they don't answer. I feel ripped off.
Mjose
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order with Petit Fernand. Could you send me an email to [email protected] and tell me your order number so that we can find a solution? I am waiting for you and I wish you a good day, Bea
1
/5
★☆☆☆☆
Good afternoon. One month after placing the order we still have not received it.
Laura Martin
Translated review
Answer from Petit-Fernand
Hi Laura, Thank you for your message. Have you received your order? I am seeing that it has been shipped on October 1st. I wish you a happy day, Bea
1
/5
★☆☆☆☆
And nothing I get the request to review the product but I have been waiting for more than 20 days and I have not received any response to my reminder do you
Marta B.
Translated review
Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I never received the order. I reported and am waiting for a response.
Sara T.
Translated review
Answer from Petit-Fernand
Dear Sara, I am sure our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience although independent of us. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
They did not arrive
Rosangela T.
Translated review
Answer from Petit-Fernand
Dear customer, although independent of us how postal services work, we will be glad to help you. We remain available at [email protected], our customer service team is always available. Louis
1
/5
★☆☆☆☆
I've been waiting for more than twenty days for the materials I ordered, to now it doesn't show up and I haven't heard anything about where it is. I was hoping to receive it before school started but I had to make do by handwriting the labels on my son's items. Too bad.
Silvia
Translated review
Answer from Petit-Fernand
Good morning Federica, I would ask you to contact us by email at [email protected] so that we can find a satisfactory solution. I am sure you will have been provided with the right assistance by our customer service team. Louis
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY ORDER 🙁
Luisa T.
Translated review
Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very bad ...my package still has not arrived already sent email 2 times ...I have no words ...I hope someone will contact me because if not I will move accordingly
Claudia D.
Translated review
Answer from Petit-Fernand
Dear Claudia, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have reported several times that I have not received my order but to date no one has given me communication about the possibilities in such cases. EMANUELA
Emanuela L.
Translated review
Answer from Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you will have been provided with the right assistance. However, we remain available at [email protected] , please contact us so that we can give you a satisfactory solution. Luigi
1
/5
★☆☆☆☆
So bad that you have swindled me! I still haven't received anything!
Veronica Beltran Blanco
Translated review
Answer from Petit-Fernand
Hi Veronica, I invite you to reply to my email of October 4 in which I asked if you would like to keep the same address for the new shipment, as the first labels had been lost. I look forward to hearing from you, Have a nice day, Bea.
1
/5
★☆☆☆☆
I did not receive half of an also important order after almost a month, I requested information. They responded to me ONLY after a negative review here, The response was an email asking me to confirm that I received the goods I did not receive, to my trying to get in touch we go through the service again which puts me in the queue in the emails and they did not give me the opportunity to call anyone... mah
Pg
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. If you have any questions, please write to us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
I did not receive the labels
Samantha Gohier
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Delivery took 1 month!
Lorenza Grondin
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Because I can't give it 0 they all clear at the first wash I put a new one on again and in the wash it clears again a disappointment and waste of money.
Bea
Translated review
Answer from Petit-Fernand
Hi Beatriz, I am sorry to hear that you have had problems with our products. Could you send me an email to [email protected] so I can send you new labels? I'm waiting and I wish you a happy day, Bea
1
/5
★☆☆☆☆
It has been a long time since I made a purchase still nothing arrives today so for me it is very poor
Giorgio C.
Translated review
Answer from Petit-Fernand
Good morning, I sincerely hope that in the meantime you have received your order. We can be reached by email at [email protected] : in any case we will find a satisfactory solution for you to remedy the inconvenience and your dissatisfaction. Louis