/10
★★★★★
based on 126015 reviews published
★★★★★
based on 126015 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed the order on 08/29/2021 and as of 09/27/2021 I have not received the product, so for the moment, I am quite dissatisfied.
María Colomés
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Answer from Petit-Fernand
Hi Maria, Thank you for your order with Petit Fernand. I hope that the new shipment of October 4 has been delivered correctly. If not, do not hesitate to contact us [email protected] I wish you a happy day, Bea
1
/5
★☆☆☆☆
I ordered custom labels (very nice) on September 3, they were shipped a few days later but two weeks later they still have not been delivered to my address. Certainly the problem is with the postal service, but I cannot assign a higher rating....
Velia B.
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Answer from Petit-Fernand
Good morning, I am sure our team will have taken care of your question, and I would like to take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery methods of the postal services, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I placed an order and never received the goods, contacting customer service is virtually impossible. I feel mocked and scammed since I paid to receive nothing
Donatella
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. We can be reached by email at [email protected] to find a way to make up for the order not received. We are confident in the quality of our products and our business, toward which we hope to earn your trust again. Louis
1
/5
★☆☆☆☆
I did not receive the order placed, I contacted the seller who at first seemed helpful in resolving the problem, then when I confirmed the shipping address I was asked to stop writing so as not to hinder the process. Fortunately, I paid with PayPal
Antonella S.
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Answer from Petit-Fernand
Dear customer, in the meantime we apologize for the delay in response, it was related to the strong demand. I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Package never arrived. Refund to date not received
Grazia R.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received anything, order placed more than 20 days ago. Very disappointed
Mamma D.
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Answer from Petit-Fernand
Good morning, I am sure our team will have taken care of your question. We remain available at [email protected] to help you and give you information about the status of your order, if in the meantime it has not yet been delivered. Louis
1
/5
★☆☆☆☆
Very bad...I ordered nametags and never got them, customer service asked me to wait and contact them again, but they have disappeared and are no longer responding.... already paid and never received.... NEVER AGAIN.
Nicoletta
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Answer from Petit-Fernand
Good morning, our team has dealt with each question individually. I am sure that, although with a slight delay, you will have been provided with the right assistance. I would ask you to email us at [email protected] ,we will find a way to rectify the order you did not receive and earn your trust in our products again. Louis
1
/5
★☆☆☆☆
Unfortunately, I placed the order on September 6 and after 20 days I have not received anything....
Sonja V.
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Answer from Petit-Fernand
Good morning, we can be reached by email at [email protected] to find a satisfactory solution for you if your order has not yet arrived. Louis
1
/5
★☆☆☆☆
Disappointed with the service, the self-adhesive garment labels do not stick to the fabric and fall into the machine drum in the first wash 🙁
Anne-claire
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
The labels don't fit at all, despite having followed the protocol, and the gourd is already cracked, even though it's paused on a table at the entrance to the classroom and doesn't move all day.
Jennifer Peirone
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I ordered them more than a month ago and they have not arrived yet.
Begoña Mínguez
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Answer from Petit-Fernand
Hello Begoña, I am sorry for the inconvenience. I confirm that your refund has been made by my colleague. I wish you a happy day, Bea
1
/5
★☆☆☆☆
After 14 emails back and forth and multiple messages Now not being answered, I am no closer to getting my stickers, with the company stating money is pending even though sent proof that money had left my bank account!!! Not very happy!!!
Anna I.
Answer from Petit-Fernand
Good morning Anna, we apologize for the delay in the reply, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1
/5
★☆☆☆☆
I have to give one star. I have been ordering labels since September 6 and to date still nothing!!!
Ilaria G.
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Answer from Petit-Fernand
Good morning Federica, I would ask you to contact us by email at [email protected] so that we can find a satisfactory solution if in the meantime your order has not arrived. I am sure you will have been provided with the right assistance by our customer service team. Louis
1
/5
★☆☆☆☆
It has been 24 days since my order and it has still not been delivered.
Ciro G.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. Although independent of us how the postal services work, we would be glad to help you understand the status of your order if you have not received it in the meantime. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
Very nice etchicette, but the application process can ruin even cotton clothes (too high temperature). Too bad
Julia G.
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Answer from Petit-Fernand
Dear customer, I am sure our team will have taken care of your question. I would like to take this opportunity to apologize for the delivery inconvenience: although independent of us how postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I am still waiting for the order since August 30 that I ordered it.
Ana
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Answer from Petit-Fernand
Hi Ana, I am sorry to hear that your order has been lost. I confirm your refund. Sorry for the inconvenience. Have a nice day, Bea
1
/5
★☆☆☆☆
I placed an order about 1 month ago, still not received. Customer service is almost non-existent, they just resented me for sending too many emails (because I wasn't getting feedback). I am still waiting, obviously first and last time I place an order with petit fernand.
Arianna
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Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I ordered some labels and they have yet to arrive it's been almost a month
Joanna V.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
After 20 days of waiting I still have not received the package already paid!!! Writing to their customer service email I got no response except the first time they asked me to wait up to 10 days after that I had no response....bad!!! I was excited to buy from them because the material looks good to me but on shipping and customer service is really outrageous.
Elisa S.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
(Update: I received a second order for free after a month and a half from the first order never received unfortunately). I still have not received my order, I was told to wait until September 21. Customer service responds with an automated email that has very Inbound and that they will respond soon. Very bad experience, I don't understand why the service has deteriorated so much from two years ago.
Ilaria D.
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Answer from Petit-Fernand
Dear Ilaria, We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I had given a good review just xke the labels are really nice ... but having placed a new order and again I didn't get them x the second time then I'm not in it anymore .. unreliable sorry!
Gioia B.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
What do I have to do the review if since September 2 I still haven't received the labels but you took the money right away....and to this day I was forced to buy more and spend more money... the payment I made to you refund them to me???? So much good publicity and then you don't even answer the phone they should no longer buy any items from you....you are shameful
Manuela M.
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Answer from Petit-Fernand
Dear Manuela, We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
Products never arrived. Non-existent assistance, only automatically generated responses.
Ema
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Answer from Petit-Fernand
Good morning, our team treats each question and request individually . I am sure you will have been provided with the right assistance: the automated form is only a first form of contact to give information to customers about the status of their orders. However, we remain available at [email protected] to find a satisfactory solution with you. Louis
1
/5
★☆☆☆☆
I placed an order a few weeks ago they sent me a text message saying I had to pay delivery charges for 1.95 euros in the end they took 25. The site is not secure and the package never arrived. Disappointed and screwed!
Rossella M.
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Answer from Petit-Fernand
Good morning Scarlett, for Italy there are no customs fees: it must be a spam, it is absolutely not a message from us. About your order instead, I kindly ask you to write to us at [email protected] to check the status of your order. Luigi
1
/5
★☆☆☆☆
An order placed on 30/08 and not yet received
Houda Ben Hassen
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have not received my order yet. I sent two emails inquiring and still no response. Very unpleasant experience, never to buy again.
Ernesto Fonseca
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Answer from Petit-Fernand
Hi Ernesto, I just saw the messages that I responded to myself. In your last message you told us that you did receive it. I am very glad and hope you like the labels. Have a nice day, Bea
1
/5
★☆☆☆☆
It is the third year that I ask because so far everything had been correct, but this year it has taken a long time to arrive and had already started school and everything and still did not arrive and to top it off the quality this year fatal all thermoadhesives that I bought with the first wash have come off on the sides, which with the first labels I ordered after 3 years are still intact! The quality has gone down a lot I will not take more.
Montse Lapeña Soto
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Answer from Petit-Fernand
Montse, Thank you for your orders with Petit Fernand and I am sorry to hear that you had difficulties with the last thermos. Please contact us at [email protected] for a reshipment. It is not normal for the labels to peel off. I look forward to hearing from you and wish you a good day, Bea.
1
/5
★☆☆☆☆
The package I received was missing the wooden label for the backpacks and although I pointed it out several times I could not get it ??
Annalaura M.
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Answer from Petit-Fernand
Dear Annalaura, We are sorry to hear that the product arrived incomplete, I hope in the meantime you received the items in question. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
Good evening, I placed the order on September 5th and the product still hasn't arrived.
Un Acheteur Arnaqué
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Well, I haven't received anything from my order and I was told a couple of weeks, school has already started and I had to put everything in marker in my daughter's books, so I'm still waiting but this year it won't work for me.
María Carmen Asensio Ruiz
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Answer from Petit-Fernand
Hello Maria, Thank you for your order with Petit Fernand and I am sorry for what happened. Searching with your email, I can't find any message from you. When more than 10 working days pass without receiving your order, I invite you to contact us to find a solution. We first check if the address is correct and proceed to a reshipment or a refund, whichever you prefer. I look forward to hearing from you and wish you a good day, Bea.