/10
★★★★★
based on 126900 reviews published
★★★★★
based on 126900 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It's been over a month since I placed my order and I still haven't received it.
Lorena Carmona Carrasco
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Answer from Petit-Fernand
Hi Lorena, I am very sorry that you did not have the opportunity to try our products. I confirm that your refund has been made. Have a nice day, Bea
1
/5
★☆☆☆☆
I have not received my order, I feel cheated... you are also not responsible for what does not arrive 12 lost.
Tahirih Acosta
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Answer from Petit-Fernand
Hi Tahirih, I am very sorry that you did not have the opportunity to try our products. I confirm that your refund has been made. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Unfortunately I am absolutely disappointed! Ordered on 09.09. Today, on 27.09., I still haven't received any labels. The enrollment has long since taken place. Of course I had to label everything by hand. I only received the standard reply to my e-mail.
S. B.
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Answer from Petit-Fernand
We are sorry that the delivery time was very long. Unfortunately, we have no control over the postal service. In the email conversation you mentioned that you received 2 orders. Can you please confirm if we have fixed the problem?
1
/5
★☆☆☆☆
I honestly didn't expect it to take so long for the order to arrive and in the n it didn't even arrive
Giuseppe S.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Package never arrived and customer service does not respond
Lorenza
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Answer from Petit-Fernand
Dear Lorenza, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very disappointed to pay a gourd and after a day at school the writing is half erased!!! I don't recommend it at all
Marie
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Answer from Petit-Fernand
Hello Sophie, We're very sorry to hear that your order arrived partially faulty. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio.
1
/5
★☆☆☆☆
I didn't get the labels, I wrote to you but I still don't get a reply.....and no refund either Horrible service....never again!!!
Antonella
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
THE PRODUCT ORDERED AND PAID FOR NEVER ARRIVED!!!
Maria C.
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Answer from Petit-Fernand
Dear Maria, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I placed the order on 08/29/2021 and as of 09/27/2021 I have not received the product, so for the moment, I am quite dissatisfied.
María Colomés
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Answer from Petit-Fernand
Hi Maria, Thank you for your order with Petit Fernand. I hope that the new shipment of October 4 has been delivered correctly. If not, do not hesitate to contact us [email protected] I wish you a happy day, Bea
1
/5
★☆☆☆☆
I ordered custom labels (very nice) on September 3, they were shipped a few days later but two weeks later they still have not been delivered to my address. Certainly the problem is with the postal service, but I cannot assign a higher rating....
Velia B.
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Answer from Petit-Fernand
Good morning, I am sure our team will have taken care of your question, and I would like to take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery methods of the postal services, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I placed an order and never received the goods, contacting customer service is virtually impossible. I feel mocked and scammed since I paid to receive nothing
Donatella
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. We can be reached by email at [email protected] to find a way to make up for the order not received. We are confident in the quality of our products and our business, toward which we hope to earn your trust again. Louis
1
/5
★☆☆☆☆
I did not receive the order placed, I contacted the seller who at first seemed helpful in resolving the problem, then when I confirmed the shipping address I was asked to stop writing so as not to hinder the process. Fortunately, I paid with PayPal
Antonella S.
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Answer from Petit-Fernand
Dear customer, in the meantime we apologize for the delay in response, it was related to the strong demand. I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Package never arrived. Refund to date not received
Grazia R.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received anything, order placed more than 20 days ago. Very disappointed
Mamma D.
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Answer from Petit-Fernand
Good morning, I am sure our team will have taken care of your question. We remain available at [email protected] to help you and give you information about the status of your order, if in the meantime it has not yet been delivered. Louis
1
/5
★☆☆☆☆
Very bad...I ordered nametags and never got them, customer service asked me to wait and contact them again, but they have disappeared and are no longer responding.... already paid and never received.... NEVER AGAIN.
Nicoletta
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Answer from Petit-Fernand
Good morning, our team has dealt with each question individually. I am sure that, although with a slight delay, you will have been provided with the right assistance. I would ask you to email us at [email protected] ,we will find a way to rectify the order you did not receive and earn your trust in our products again. Louis
1
/5
★☆☆☆☆
Unfortunately, I placed the order on September 6 and after 20 days I have not received anything....
Sonja V.
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Answer from Petit-Fernand
Good morning, we can be reached by email at [email protected] to find a satisfactory solution for you if your order has not yet arrived. Louis
1
/5
★☆☆☆☆
Disappointed with the service, the self-adhesive garment labels do not stick to the fabric and fall into the machine drum in the first wash 🙁
Anne-claire
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
The labels don't fit at all, despite having followed the protocol, and the gourd is already cracked, even though it's paused on a table at the entrance to the classroom and doesn't move all day.
Jennifer Peirone
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I ordered them more than a month ago and they have not arrived yet.
Begoña Mínguez
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Answer from Petit-Fernand
Hello Begoña, I am sorry for the inconvenience. I confirm that your refund has been made by my colleague. I wish you a happy day, Bea
1
/5
★☆☆☆☆
After 14 emails back and forth and multiple messages Now not being answered, I am no closer to getting my stickers, with the company stating money is pending even though sent proof that money had left my bank account!!! Not very happy!!!
Anna I.
Answer from Petit-Fernand
Good morning Anna, we apologize for the delay in the reply, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1
/5
★☆☆☆☆
I have to give one star. I have been ordering labels since September 6 and to date still nothing!!!
Ilaria G.
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Answer from Petit-Fernand
Good morning Federica, I would ask you to contact us by email at [email protected] so that we can find a satisfactory solution if in the meantime your order has not arrived. I am sure you will have been provided with the right assistance by our customer service team. Louis
1
/5
★☆☆☆☆
It has been 24 days since my order and it has still not been delivered.
Ciro G.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. Although independent of us how the postal services work, we would be glad to help you understand the status of your order if you have not received it in the meantime. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
Very nice etchicette, but the application process can ruin even cotton clothes (too high temperature). Too bad
Julia G.
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Answer from Petit-Fernand
Dear customer, I am sure our team will have taken care of your question. I would like to take this opportunity to apologize for the delivery inconvenience: although independent of us how postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I am still waiting for the order since August 30 that I ordered it.
Ana
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Answer from Petit-Fernand
Hi Ana, I am sorry to hear that your order has been lost. I confirm your refund. Sorry for the inconvenience. Have a nice day, Bea
1
/5
★☆☆☆☆
I placed an order about 1 month ago, still not received. Customer service is almost non-existent, they just resented me for sending too many emails (because I wasn't getting feedback). I am still waiting, obviously first and last time I place an order with petit fernand.
Arianna
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Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I ordered some labels and they have yet to arrive it's been almost a month
Joanna V.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
After 20 days of waiting I still have not received the package already paid!!! Writing to their customer service email I got no response except the first time they asked me to wait up to 10 days after that I had no response....bad!!! I was excited to buy from them because the material looks good to me but on shipping and customer service is really outrageous.
Elisa S.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
(Update: I received a second order for free after a month and a half from the first order never received unfortunately). I still have not received my order, I was told to wait until September 21. Customer service responds with an automated email that has very Inbound and that they will respond soon. Very bad experience, I don't understand why the service has deteriorated so much from two years ago.
Ilaria D.
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Answer from Petit-Fernand
Dear Ilaria, We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I had given a good review just xke the labels are really nice ... but having placed a new order and again I didn't get them x the second time then I'm not in it anymore .. unreliable sorry!
Gioia B.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
What do I have to do the review if since September 2 I still haven't received the labels but you took the money right away....and to this day I was forced to buy more and spend more money... the payment I made to you refund them to me???? So much good publicity and then you don't even answer the phone they should no longer buy any items from you....you are shameful
Manuela M.
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Answer from Petit-Fernand
Dear Manuela, We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Please accept our sincere apologies. Best regards ?, Alessio