/10
★★★★★
based on 128696 reviews published
★★★★★
based on 128696 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very nice items but very slow and untraceable shipping
Monti E.
Translated review
Answer from Petit-Fernand
Good morning Elizabeth, Thank you for your feedback and we apologize for the inconvenience you experienced with shipping. We are glad that you enjoyed our items, but we understand how important it is to have an efficient delivery service. Please be advised that for future times you can opt for tracked shipping, available on our site, which will allow you to track your order. We will do what we can to improve our delivery service and hope to serve you better in the future. Thank you again for your feedback. Clare, Petit-Ferand ?
3
/5
★★★☆☆
Very good quality as usual. However, this time the shipping took far too long. That was never the case with previous orders. Too bad, the labels arrived too late for the start of school Edit: I don't mean the shipping route but the time between ordering and it being sent out
Laura J.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that the delivery has taken too long. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.
Claudie B.
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. However, after checking, you have received what you ordered, i.e. self-adhesive clothing labels. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.
Natyboo
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
It arrived very late, later than indicated on the order.
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry for the delay in delivery. However, we hope you like our products ! Good day, Camille Petit-Fernand
3
/5
★★★☆☆
All very good except the shipping service. It took me a month to arrive! The customer service girl was very professional, friendly and responsive.
Estefania
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope that your order met your expectations. In any case, our customer service was happy to help you. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Good, fast
Estelle M.
Translated review
Answer from Petit-Fernand
Hello, Thank you very much 🙂 Good day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I used to order labels for my children every year, but this year I'm disappointed with the delivery. It was billed (a not inconsiderable price for a simple envelope) and not delivered to the requested collection point, but to the other end of the neighboring town.
Charlotte B.
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. You have opted for delivery to a relay point, which is indeed charged 3.90 . We are sorry that Chronopost did not deliver it to the desired location. Please contact them for more information. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
It took about 3 weeks for the stickers to arrive. School had already started. Too bad.
Tanja
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The labels to stick on clothes are of the same quality as those I ordered previously. However, the labels for shoes are of lesser quality and I'm disappointed. I don't think they'll stick to the soles as well as the previous ones.
Ainhoa
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. Don't hesitate to let us know what you think of our labels, we're always interested in constructive feedback. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
It never happened but for the first time the labels came late and wrong too, there was just another name.
Simona
Translated review
Answer from Petit-Fernand
Good morning Simona, we sincerely apologize for the inconvenience you experienced with your order. It is a mistake we did not expect, and your experience does not reflect the standards of service we are committed to offering. To remedy this situation, we have already taken steps to send you a new order free of charge. We are keen to ensure your satisfaction. We thank you for your understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
Delivery time far too long for labels with just a first name
Sophie
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I find that the labels stick badly sorry
Safia S.
Translated review
Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The delivery time of 2 weeks is very long. Actually too long. Perhaps this is due to the French postal service. The labels themselves are good, durable and recommendable, so it was the second order.
Robert H.
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Label too small ... difficult to hold after several washes ... disappointing
Nelly C.
Translated review
Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Product is good but delivery is unnecessarily long
Charley W.
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Satisfied with the product, a little less satisfied with the delivery time
Luisella M.
Translated review
Answer from Petit-Fernand
Buongirno Luisella, We sincerely thank you for your feedback and for sharing your experience with us. We are glad to hear that you are satisfied with the product. However, we are sorry to learn that the delivery time did not meet your expectations. We are constantly striving to improve our service and will take your report into consideration to optimize our processes. We thank you again for your support and hope to serve you again in the future. Clare, Petit-Fernand
3
/5
★★★☆☆
Delivery takes an extremely long time (10 days) Response to complaint comes very quickly, the promised replacement has still not arrived (just over 1 week)
Ute
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope that you will like the replacement order. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I've stuck the name stickers on the clothes labels as it says to do and after 2-3 washes I've had to put new ones on as they have come off.
Carly T.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
The envelope arrived quite damaged, fortunately the stickers were fine.
Victoria
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the box of your order has been damaged during delivery. However, we are pleased to know that your labels have not been damaged. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Unfortunately, the delivery took far too long. I was also not informed or kept up to date transparently. I had to ask where the order was. Too bad
Mira L.
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. All customers receive an order confirmation and a shipping confirmation for every order placed with us. Perhaps these emails have crept into your spam folder. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I wanted stick-on labels but I thought they were the iron-on ones I had already bought from you. Instead they came to me to stick on and on some fabrics they don't stick. For me the iron-on ones were more useful!
Riva P.
Translated review
Answer from Petit-Fernand
Good morning Paola, We are sorry to hear that the labels you received did not meet your expectations. We would like to clarify that you received the adhesive clothing labels that you ordered. These labels are designed to be applied on the clothing label and not directly on the fabrics. We are available for any further questions or needs. We thank you for your understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
I have never received the tags, but it is probably a frequent occurrence because they have a service that automatically when making a claim offers a refund.
Donatella D.
Translated review
Answer from Petit-Fernand
Dear Donatella, Thank you for contacting us. We apologize for the inconvenience encountered. We confirm that at the time of opening the complaint, you were offered two solutions and you opted for a refund. Remaining at your disposal, we send you our best regards. Clare, Petit-Fernand
2
/5
★★☆☆☆
The delivery was a disaster! I chose a pick up point next to my house and they sent it to another one 30min walk away. In addition, the timetable information for the new pick-up point was wrong and I had to go twice.
Mmp
Translated review
Answer from Petit-Fernand
Hello, Thank you for informing us of this incident. We are sorry that it was difficult to pick up your package. However, we hope you like the products you received. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I've been ordering my kids' labels from this site for a while now. The labels are very good, they stick pretty well and resist washing. But the only downside, for which I'm only giving 3 stars, is the delivery time! 10 days for delivery is particularly long. You don't want to run out at home, so anticipate your needs!
Alice H.
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Good quality of products that I have been using for four years already. Less happy with the waiting time that lasted over fifteen days with free shipping.
C. P.
Translated review
Answer from Petit-Fernand
Dear Cristina, Thank you for your feedback and we are pleased to know that you appreciate the quality of our products. We are aware that waiting times can be a source of inconvenience and want to assure you that we are actively working to improve these aspects. Unfortunately, delivery delays are not directly our fault, but we are committed to doing our best to reduce shipping time. Your patience and understanding are very valuable to us. Clare, Petit-Fernand
2
/5
★★☆☆☆
Time too long for delivery
Fissore F.
Translated review
Answer from Petit-Fernand
Good morning Federica, Thank you for your feedback regarding delivery times. We realize that mail delays can be an inconvenience and we apologize for any inconvenience. We would like to emphasize that delays are not directly our fault, but we are actively working with our shipping partners to improve service and reduce wait times. We appreciate your patience and understanding as we deal with this situation. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
3
/5
★★★☆☆
The product very well, I had already made other orders before and very well, the transport bad, slow, the first shipment did not arrive and I had to send it back from petit
Raquel
Translated review
Answer from Petit-Fernand
Hello Raquel, Thank you for your comment. We are sorry for this delay in delivery and hope that everything is to your liking 🙂 Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.
Dr S.
Answer from Petit-Fernand
Hello Shaheen, We're terribly sorry about these issues with postal services. It should not take over two weeks to receive your order, even if it takes time to get through customs. We're happy to hear that customer services were able to issue a refund for you, and hope we'll see you again soon. Have a wonderful day!
3
/5
★★★☆☆
È il secondo ordine che passo, rispetto al precedente (2020) ho trovato che la qualità delle etichette sia peggiorata.
Elisabetta B.
Translated review
Answer from Petit-Fernand
Salve, La ringraziamo per il Suo feedback. La invitiamo a contattarci per fornirci i suoi commenti, che ci sono molto utili per migliorare il nostro servizio. Le auguro una buona giornata, Elise, C-MonEtiquette