/10
★★★★★
based on 125926 reviews published
★★★★★
based on 125926 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
1st order not received. Call to after-sales service. They send me back a batch of labels...which takes 1 week to arrive...SMS chronopost not received...label put on, 1st wash...label taken off....
Adeline B.
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I purchased thermoadhesive labels but after one wash they came off. I still thought they were to be able to stick on the clothes and instead I read once they arrived that they could only be attached to the label and in some garments I don't have that.
Claudia
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Answer from Petit-Fernand
Good morning Claudia, We are sorry for the inconvenience you experienced with the labels. We make a clear distinction on our site between thermoadhesive labels, which are designed to be attached directly to clothing, and adhesive labels, which are intended for application to labels. We apologize if this information was not clear at the time of purchase. Our customer service team will contact you to better understand the situation. Thank you for your understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
Good reception of the 2nd order! Satisfied, the colors are nice and the writing is easy to read... For the 1st order, it's a flop!... never received my order...
Vanessa M.
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Answer from Petit-Fernand
Hello, Thank you very much for your email. Please do not hesitate to contact our customer service department so that we can help you with the order you did not receive. We hope the second order gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The delivery time was quite long, couldn't use them for marking mu kid's school supplies because took ages to arrive.
Angela
Answer from Petit-Fernand
Hello Angela, I'm sorry the delivery took longer than expected. As our products are manufactured in France, they can take some time getting delivered to the UK. Orders should not take over two weeks to arrive after placing them. Thank you for understanding. Have a wonderful day!
2
/5
★★☆☆☆
Labels go in the washing machine
Sylvia R.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I like the concepts of water bottles and design however after using bottles, one of my kids came from school and said it smells metal and the taste of water was different. I checked it and my kid was right. It smells unpleasantly and the taste of the water inside seemed different from fresh water. Unfortunately, since then, my kids stopped using bottles.. shame, I was so excited these bottles to arrive and hopeful about the quality. To be honest, I am slightly disappointed and gutted as even the delivery costed me a lot. I am happy with the labels though. They are nice and good qualities .
Berrin O.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Products arrived in eleven days, just in time to be used
Ferretti S.
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Answer from Petit-Fernand
Dear Serena, We are sorry that the delivery time did not meet your expectations. We are committed to continuously improving our service. We thank you for your feedback. Chiara, Petit-Fernand
2
/5
★★☆☆☆
The order was lost and no explanations were given and on top of that they sent it again and of course it arrived when school had already started two weeks ago. The labels are no longer of any use to us. Money lost.
Carmen
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Answer from Petit-Fernand
Hi Carmen, We are sorry for this incident in the delivery of your order. We will try to send you your order as soon as possible. We are sorry that you have arrived late ... We hope it is still to your liking. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
They arrived very late the courier service very bad
Elvira
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Answer from Petit-Fernand
Hello Elvira, Thank you for your message. We are sorry for this delivery delay but we hope you like our products. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
It took a long time to arrive
Elena
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Answer from Petit-Fernand
Good morning Elena, We are sorry to hear that the carrier took a long time to deliver your order. We hope that as far as the products are concerned, everything is to your liking 🙂 Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
Disastrous experience from start to finish. Never again.
Kunde
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Answer from Petit-Fernand
Hello, We are sorry that the delivery of your order was not successful. We would also ask you to contact Chronopost, who processed your order from our warehouse. Unfortunately, once the delivery has been dispatched, we no longer have any influence over this. Have a nice day, Elise, Customer Service EsIstMeins
3
/5
★★★☆☆
There just ok wouldn't say there great the ends start to flick up on the end once washed etc
Tequilla H.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
Two orders placed, the first with ordinary delivery (always used in previous years) never arrived; the second order with express delivery payment at 9 arrived a week later than scheduled delivery. First time such a disservice has happened with this company. Excellent customer service, responded quickly and clearly. Refunded all the first order, and refunded shipping charges of the second order.
Rossella D.
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Answer from Petit-Fernand
Dear Scarlett, Thank you for sharing your experience. We are very sorry for the problems you experienced with the delivery of your orders. We understand how frustrating it can be. However, we are glad that you are satisfied with our customer service, which worked to resolve the situation as best as possible. We strive to constantly improve our services and your report is very helpful to us. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
3
/5
★★★☆☆
Really expensive. Printing of extra drawings unnecessary and not environmentally friendly... The rest is fine.
Utilisateur
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We'd love to hear more about your opinion of our products. Please don't hesitate to send us your comments, which are essential for our teams. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The labels do not hold up to the first wash at 60 degrees.
Alexis K.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I ordered a drinking bottle as a gift for my nephew. Unfortunately, the turquoise bottle is much greener and the print more yellowish than shown. As the bottle smells quite chemical and the packaging was clearly damaged, we will probably not be ordering from them again. I would have liked to order a bottle for my niece, but the options for the font color don't match the preferred design either.
Kim T.
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Answer from Petit-Fernand
Hello, thank you for your opinion. We kindly ask you to contact us by e-mail so that we can find out more details about this problem. Unfortunately, we have not received a complaint from you by e-mail or telephone. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Shipping too long, I could not track the order: the site gave it delivered but the item arrived after many days
Jennifer F.
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Answer from Petit-Fernand
Good morning Jennifer, Thank you for contacting us and we sincerely apologize for the inconvenience experienced with the shipment of your order. We understand how frustrating it can be to not be able to track your package and wait beyond the expected time frame. We are committed to constantly improving our services and we greatly appreciate your feedback, which will help us avoid similar situations in the future. We thank you for your understanding. Clare, Petit-Fernand
2
/5
★★☆☆☆
I was very happy with the stick on clothes labels they have done the job perfectly
however the website was advertising order now for an expected delivery date of xxx
however having placed my order the previous week and having not received them I thought it was a bit misleading as to how soon you would receive them.
Kerry M.
Answer from Petit-Fernand
Hello Kerry, We're so sorry about this issue with the estimated delivery dates shown on the website. Thank you for bringing this problem to our attention, I have informed out IT department so they can look into fixing this. Have a wonderful day!
3
/5
★★★☆☆
Order placed August 28 and received September 18.
Silvia S.
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Answer from Petit-Fernand
Good morning Silvia, We are very sorry for the delay in the delivery of your order. Unfortunately, mail delays are beyond our control, and we understand how frustrating this can be. To accommodate the situation, we have already sent you a new order at our expense. We are always here to assist you and will do our best to avoid inconvenience in the future. Thank you for your understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
Good, except that it's a shame not to specify on the site that you need an iron.
Leila
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Answer from Petit-Fernand
Hello, Thank you for your feedback. This is well mentioned on our website as follows: "Identifying and marking your child's belongings will no longer be an ordeal thanks to our iron-on labels, labels that can be ironed and stuck on in 8 seconds!" Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Lovely item but very slow delivery, missed the start of our girls school year
Jeff A.
Answer from Petit-Fernand
Hello, We're sorry your order arrived late. We are located in France and it may take longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
The iron-on labels hold extremely well, unfortunately I can't say the same about the other adhesives. I would have expected better quality for the price. Unfortunately, I won't be ordering any more
Giovi
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2
/5
★★☆☆☆
Stickers come off in the wash
Danielle S.
2
/5
★★☆☆☆
The labels are nice and easy to put on, but the problem is that they don't stick after washing in the washing machine. I did follow the instructions for sticking them on, however, and even waited more than 24 hours before putting the clothes in the washing machine.
Marion
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3
/5
★★★☆☆
Order arrived very late.Taken unnecessarily because I had to make do with other labels. Disappointed
Cristina S.
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2
/5
★★☆☆☆
Faulty stitching. Considering the price, I'm disappointed.
A.
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2
/5
★★☆☆☆
Very satisfied the 1st time, on this new order the self-adhesive clothing labels are no longer effective at all 🙁
Stephanie
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3
/5
★★★☆☆
Processing time not particularly fast and especially not clear when ordering
Francesca L.
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3
/5
★★★☆☆
I followed the instructions to the letter, after the first wash some labels still started to peel off.
Debora T.
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2
/5
★★☆☆☆
Wrong order at the first time, sent back for free and dispersed, at the third time I managed to get what I ordered. service anyway good
Claudia P.
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