/10
★★★★★
based on 126897 reviews published
★★★★★
based on 126897 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Product never arrived nor refunded. Very bad indeed
Roberta R.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on September 1,we are on the 24th and I still haven't received anything
Clara F.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Dispose of the clothes
Estefania Crego Gil
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Answer from Petit-Fernand
Hi Estefania, I am really sorry to hear about this. Could you please send us a message to [email protected] so we can find a solution? I look forward to hearing from you, Bea
1
/5
★☆☆☆☆
I have not received my order, I have no response from customer service, my daughter still has no labels for her clothes...
Eugénie Hubert
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I have placed an order twice and it has never arrived or given any explanation as to why. The delivery information was correct and the payment was made.
Agnés
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Answer from Petit-Fernand
Hi Agnés, I am very sorry to hear about this. Could you send me a message to [email protected] so we can find a solution? I look forward to hearing from you, Have a nice day, Bea
1
/5
★☆☆☆☆
I'd love to give them 5 stars, but that would require at least receiving the order or even a star for replying to our complaint emails.
Kevin Lancelin
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
My order was not added. I have waited 3 weeks
Scarlupin M.
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Answer from Petit-Fernand
We are sorry to hear that. Could you let us know if you have received the second batch we sent you?
1
/5
★☆☆☆☆
I placed an order on September 1st and it is September 25th and so far I have not received it, so I do not like your site because I ask for explanations and you do not give them to me, you only know how to tell me that I should have received it but no, I have not received it.
Nuria Peral Honorato
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Answer from Petit-Fernand
Hi Nuria, I am sorry to hear about what happened. Did you receive your order with the second shipment? Please do not hesitate to contact us again if your labels have not been delivered correctly. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Hello, I ordered labels but unfortunately they don't stick, it's just two papers. I'm very disappointed with this order.
Nadia Setti
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
I have been waiting since August 31 when I placed the order for the labels to arrive, the logistics of the company is a disaster and customer service is not able to send a simple email informing the customer. In short, I will never buy from this online store again.
Bilbao Martinez Alexander
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Answer from Petit-Fernand
Hi Alexander, I am very sorry that you did not have the opportunity to try our products. I apologize for the inconvenience and confirm your refund. Have a nice day, Bea
1
/5
★☆☆☆☆
Good morning. I can not value them because the package has not even arrived to me. I don't know how long they take to arrive in the Canary Islands. As soon as I receive the package I will be able to give you my opinion. And please answer me in Spanish. Thank you, best regards.
Victoria García Oliva
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am still waiting for the order placed on September 4. They don't let you know how bad service is!!!!
Paola M.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I give them one star and because it does not allow me to give them less ...I made an order and it has not arrived to me and I have sent them messages 3 times and they write to me in French ...what I want is that they give me back my money or that they send me the tickets...when I have made the order it is in Spanish and when one claims they send you long tesyamentos in French ...there is no responsibility and little seriousness....
Jael Esperanza Juarez Alvareng
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received the package. No response and no refund. Bad
Aida Chafes
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
No response from customer service
Sindy Journiac Lacroix
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
No because I have not received my package? I already ordered on September 2nd, I never received it and the payment is already done. I sent an email and they never answered.
Anida Nuhiji
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Answer from Petit-Fernand
Hello, We are very sorry for the disappointing experience with your order. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I ordered in August and still haven't received my order!!!!
Rosario Villalba MontaÑez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Super disappointed, the font size is way too small, you can barely see the child's name... When I ordered, the size was correct, but I was very surprised when I received my notebook. They are unusable. Sincerely Aicha haddad
Aicha Haddad
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Answer from Petit-Fernand
Hello,? At the time of ordering we provide a preview of the label, we are sorry it was not useful to avoid your disappointment. If you have any questions, please do not hesitate to contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Labels don't fit...
Gaëlle
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming off, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Fatal! Arrived too late. They do not stick well. I will not order again
Rocio Pérez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
More than 20 days waiting for an order that they charged on the first day. I have written two emails to customer service and they don't even respond. Very bad experience
Daniela
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed my order on September 1st so I could name my son's school books and I have not received them yet. So I have spent the money for nothing.
Carmen Salido Estévez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, I still haven't received my order from the beginning of September. Thank you
Fauve Neroni
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have not received my order!
Silvia Serret Iturre
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I never got it, I had to buy elsewhere.
Verónica Ramos Crespo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm very disappointed with termo-adhesive labels. Either they burn with a setting on cotton/linen or a little less strong, or they peel off even after a 24-hour break. So I ordered the sticky labels to test them out.
Jcroch
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I will not buy any more or recommend to anyone.
Pilar Hermogenes
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I took the order because it would arrive before September 6 and it arrived 2 weeks later, so the stickers were useless because my son had already started school and I had to put new ones.
Vir
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order. I left a message with customer service. No return yet.
Marianne Pg
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
The order took too long and the description is not correct. Once received it says that if you stick it on the clothes, it can go with the washing machine. That you have to stick it on the label and there are garments that do not have a label.
Miriam
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. On the other hand, the place of application of the labels depends on the model chosen. If you choose the self-adhesive ones, they can only be applied on the label of the garment, however if you choose the thermo adhesive ones, they can be stuck directly on the textile of the garment. Have a nice day, Maialen