/10
★★★★★
based on 129555 reviews published
★★★★★
based on 129555 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The labels are fine, but they give you delivery times that they don't meet and they send you the package without tracking, so they wash their hands of it.
Rebeca Martin
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and we apologize for the delay. Unfortunately, during the high season, Correos does not respect the delivery times and that is why we are looking for new partners to make the shipments. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
I've been ordering object labels for a few years now and I've always been fine with them,but I have to say that the last two times I wasn't satisfied with them I had to add tape to the labels on the markers because they wouldn't stick
Silvia
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
The items are good but this time the delivery took longer and also no promo code sent just before the start of the school year.
Sirine
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
I am disappointed with my order for two reasons: - the labels were delivered after the start of the school year, so I had to get a felt-tip pen for the first few days of school. Because of this, the parcel would be lost! - Also, and this is shared by other parents, the labels don't fit. They're hard to get onto clothes, and when you do, they only come off after one wash. The same applies to stickers and iron-on labels. Far be it from me to criticize the brand, perhaps we've just come across labels of lesser quality. Nonetheless, this makes for a rather disappointing experience. The only positive point is that I loved the colors and the writing.
Butterfly
Translated review
Answer from Petit-Fernand
Hello Laïlah We're really sorry that there was a problem with your order. I can confirm that the iron-on labels should hold up perfectly to machine washing and drying. We will do our best to send you new ones. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). I hope these tips and new labels will enable you to use our products to the full. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
I am updating the review because the labels have arrived. I am putting 3 stars for lack of communication: I received no notification or documentation that the order had been processed and then shipped. The quality is good.
Anonimo
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry you encountered these problems with us. Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The name tags were smaller than expected, making it difficult to see the name on first sight . The colours were also duller than advertised.
Rara
Answer from Petit-Fernand
Hi I am sorry you are disappointed with your labels. I think that maybe the darker blues you chose could appear to be not so bright. Maybe next time you would like to choose a lighter colour 🙂 Have a good day! Xia
2
/5
★★☆☆☆
I bought thermoadhesive labels that are practically unusable because they have no hatching to peel them off. The only way to use them would be to cut them out with scissors.
Silvia P.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
2
/5
★★☆☆☆
I was a little disappointed to find that I had been sent the wrong labels - rather than sticker labels - iron on labels. I have used them before so I know it can be good. Just a shame that this time they got the wrong type.
Beth H.
Answer from Petit-Fernand
Hi Beth, I have checked your order and you had ordered iron on labels. Sorry you made this mistake when ordering. If you would like to order some stick on labels here is the link https://www.petit-fernand.co.uk/adhesive-clothing-labels Have a good day! Xia
3
/5
★★★☆☆
Unfortunately, delivery took a long time and the first adhesives have already come off again.
Sabrina H.
Translated review
Answer from Petit-Fernand
We apologize for the long delivery time of Deutsche Post AG. If you have any problem with our product, we can replace or refund them at our expense!
2
/5
★★☆☆☆
I still haven't received my labels... I think its poor that you ask me this before I have even received my products...
Victoria O.
Answer from Petit-Fernand
Hi Victoria, I have sent you an email regarding your order 🙂 Xia
2
/5
★★☆☆☆
2 years ago I ordered these labels. A booklet with many stickers for both objects and for clothing and footwear, which I loved but this time I have to say that I have been disappointed because the quality is not the same very plastic and fragile. I doubt that I will order them again.
Monika Razinskaite
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us an email with some pictures of the defective labels to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
After 10 days since I placed my order I do not have it! I claim via mail that is what happened, and they respond to me the next two days, they tell me that my order will be made again without costs. After another two days I get a new message that my order is ready and that it will arrive in 2 to 10 days... I have already wasted time and money buying a similar product elsewhere... and I don't want the product I bought from Petit-Fernand!
Aida Niso
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
2
/5
★★☆☆☆
It's a pity that some of the labels come off over time, but I'm not sure how well they'll hold up.
Pauline Moraux
Translated review
Answer from Petit-Fernand
Hello Pauline We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
I bought labels for my two daughters and they were lost, I wrote to them and they soon replied to solve the problem.
Ana María Granados Dominguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
Does not hold up despite all advice
Sandy Fulpin
Translated review
Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Very poorly die-cut. I have a very hard time peeling them off
Roberto
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for such problems to occur with the labels, it must be a defective batch. In order to be able to help you, please send us an email with some pictures of the defective labels to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Iron-on labels almost always peel off even after washing at 30°.
Marine
Translated review
Answer from Petit-Fernand
Hello Marine We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
It doesn't stick well to clothing, most of the labels have peeled off!
Elena
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us an email with some pictures of the defective labels to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
I think the set itself is good, but unfortunately it only contains too few mini stickers for pens, for example, compared to textile or shoe stickers. I think that's a shame.
Kunde
Translated review
Answer from Petit-Fernand
Thank you for your feedback. We will be working on more options for you to choose from in the future.
2
/5
★★☆☆☆
It indicated a specific delivery time and finally it took almost 15 days to arrive. It seems to me too long for the publicity they give
Sara
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
3
/5
★★★☆☆
The stickers for objects and shoes are great. But the thermal stickers for clothes have been a disappointment. Almost all of them peel off, and I have stuck them following the instructions, but nothing, after a couple of washes they peel off again. A pity.
Paula
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us an email with some pictures of the defective labels to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Beautiful gourd, but very fragile (my son put it on the table a little too quickly = crack in the outer wall, so no longer isothermal). It lasted 8 days. So expensive for that... To be avoided! What's more, I got a reply saying that it didn't prevent hermetic sealing. So the after-sales service did not meet my expectations.
Alban
Translated review
Answer from Petit-Fernand
Hello Alban, We're very sorry to hear about the problem with your gourd. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
Delivery was slow. The normal product
Iban
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
2
/5
★★☆☆☆
I didn't receive the right labels...
Xhps
Translated review
Answer from Petit-Fernand
Hello Pauline, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
Disappointed The labels won't stick to my daughter's clothes
Mélanie Guilbaut
Translated review
Answer from Petit-Fernand
Hello Melanie, We're sorry to hear that your labels are coming unstuck. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
This is the 2nd purchase I've made from Petit-Fernand. I do feel a bit conflicted with my score but think this is fair based on my experience. They arrive nicely packaged with some additional fun stickers for kids included, which is a nice touch. Also the range of colours, fonts and pictures that you can choose from to customise your stickers is great. I have found the stickers for items such as pencil cases, water bottles etc and the stickers for inside shoes to be excellent and they have always lasted the school year. However the iron on labels have not been as good. The first batch were just OK in terms of effectiveness however the 2nd batch I bought came off after one or two washes. I have tried ironing them on in different parts of the clothing e. g. on the label, on the actual t-shirt etc but they still fall out. I won't be purchasing the iron on stickers again.
Jc
Answer from Petit-Fernand
Hello, thank you for you review. We are happy you like our designs and the stick on labels work well for you. Sorry that the iron on labels did not work for you, I will send you an email to find a solution 🙂 Have a good weekend! Xia
3
/5
★★★☆☆
In principle, I'm really happy with the stickers. However, with my last order I wanted to order stickers for my little one and for my godchild for his birthday and both were packed in a booklet, which is of course totally stupid because I can't give it as a gift and nowhere is it explained that everything from an order ends up in a booklet 🙁 very sad
King L.
Translated review
Answer from Petit-Fernand
If we receive different labels in one order, it will be produced in one booklet as we cannot know your intention. We can always return separate booklets if you ask us to, even after the delivery has been made.
2
/5
★★☆☆☆
I still haven't received the stickers I bought at the end of July.
Carolina Diaz Morillo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
2
/5
★★☆☆☆
We like the design and material of the bottle but the lid is too hard to open/close for a child. We've ordered alternative coloured lid too but it is also too hard to open/close. I don't recommend this for young children unless they are extremely storing. The image on the website didn't not really show the image of the opens lid which I felt a bit odd but now I understood why
Coco's M.
Answer from Petit-Fernand
Good afternoon, thank you for your review. We are sorry you find the bottle lid too difficult for a child to open. We are glad you like the design and material 🙂 Have a good weekend! Xia
3
/5
★★★☆☆
On another occasion I posted a bad comment because 20 days had passed since the order was placed and they had not arrived. It turns out that they were in the mailbox for days. It would be important to indicate that they arrive by mail The labels are great and also come with several very nice stickers.
Miriam Rodriguez Ortiz
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We are glad that you have received them. Have a nice day, Maialen