/10
★★★★★
based on 126822 reviews published
★★★★★
based on 126822 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Nice labels overall, but they don't wash well, several have come off... as for the ones that stick thanks to the heat of the iron, I followed all the instructions but they don't stick 100%...
N.l
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the problem with the labels, but this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
Badly cut, difficult to remove without damaging them, doesn't stick very well.
Nanou31770
Translated review
Answer from Petit-Fernand
Hello, We're sorry that there was a problem with the cutting of your labels, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day, Emma
2
/5
★★☆☆☆
Not satisfied with the heat-sensitive labels for clothes. If you follow the instructions carefully, the labels come off. 28 EUros is a high price to pay.
Daphné Koscianski
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Answer from Petit-Fernand
Hello Daphné, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
The products are certainly cute, but the iron-on labels come off with the first wash and dry. I wouldn't recommend labels. Very disappointed, I'll have to recommend a whole clothing kit elsewhere. Wooden labels and labels for objects very good on the other hand.
Coraline
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Answer from Petit-Fernand
Hello Coraline, We're sorry that there was a problem with your labels, this is not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Once again, our apologies for this disappointing experience, and we'll do our best not to let it happen again. Have a nice day. Emma
3
/5
★★★☆☆
The labels are quite large (perhaps a little too large for my taste) and difficult to detach from the paper backing. But they're tough and very pretty. To be seen in time
Angélique
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Answer from Petit-Fernand
Hello Angélique, Your opinion is very important to us, and we take into account all your feedback concerning an unsuitable format and/or cutting problems, as this is not normal. If you follow our instructions for label fitting and holding, there should be no problems 🙂 We'll be in touch if you need us: [email protected]. Have a nice day. Emma
2
/5
★★☆☆☆
Very disappointed with the labels I received this year! 1st wash of the masks for my son, who started CP on Thursday, and the iron-on labels had already peeled off after just 1 wash at 30 degrees 🙁
Delphine Goul
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Answer from Petit-Fernand
Hello Delphine, We're really sorry about this inconvenience. If the instructions for applying the labels are followed correctly, this is really not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. We look forward to hearing from you. Emma
3
/5
★★★☆☆
Everything arrived as expected, the only downside was that I had to claim it because it took longer than expected, but very good and efficient service, everything arrived correctly.
Teresa Fernández
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Answer from Petit-Fernand
Good morning, I am sorry you had a bad experience with our delivery service. We hope you liked our products and that they are up to standard. Have a great day, Maialen
2
/5
★★☆☆☆
Very nice motifs, fast delivery. Everything top
Marta R.
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Answer from Petit-Fernand
Hello Ms. Retz, Thank you for your positive feedback. If you have any comments, please do not hesitate to contact our customer service team at [email protected]. With kind regards from France, Maïté from the Esistmeins team
2
/5
★★☆☆☆
The labels are usually of good quality, but the ones on my last order were impossible to remove.
Muriel Honnay
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Answer from Petit-Fernand
Hello Muriel, We're really sorry for this disappointing experience concerning the cutting of your labels, and indeed it's not normal, we're doing our best so that it doesn't happen again. Please do not hesitate to contact customer service if you have any questions: [email protected]. Have a nice day, Emma
3
/5
★★★☆☆
I love the labels and being able to personalize them, I give you 3 stars for your tardiness in receiving the order.
Sandra Isabel Soto Carrillo
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Answer from Petit-Fernand
Good morning, Thank you for your message and we apologize for the delay. Unfortunately, during the high season, Correos does not respect the delivery times and that is why we are looking for new partners to make the shipments. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
I am dissatisfied with the articles they come unstuck from the 1st wash.
Marie Richard
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Answer from Petit-Fernand
Hello Marie, I can understand your disappointment. This is not normal, especially if you followed the installation instructions. Please contact Customer Service at [email protected], quoting your order number, so that we can suggest a solution. Thank you in advance and sorry again for this inconvenience. Emma
3
/5
★★★☆☆
The stickers are not easy to peel off
Ciera
Answer from Petit-Fernand
Hi Ciera, Sorry you are having difficulties peeling the labels. I have sent you an email to find a solution 🙂 Xia
3
/5
★★★☆☆
Little bit unsure as I have not received my order yet, placed on the 24th of August and was hoping to have had them by now. Still excited to see them if/when they arrive.
Casey
Answer from Petit-Fernand
Hi Casey, I have send you an email. I hope you have received your order by now! Xia
3
/5
★★★☆☆
Very nice colors and stickers, unfortunately some stickers were pierced because the individual sheets were stapled together with a stapler. Too bad for the price.
Lena S.
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Answer from Petit-Fernand
Hello Ms. Spomer, Thank you very much for your feedback. We are sorry that your booklet was obviously not stapled properly. I will write you an e-mail immediately so that we can find a solution. Kind regards from France, Maïté from the Esistmeins team
3
/5
★★★☆☆
Unfortunately, a few of the stickers were torn a little by the staples on the side. That was a great pity!
Kunde
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Answer from Petit-Fernand
Hello, we are sorry that your booklet was not stapled well. I will contact you immediately by e-mail. With kind regards from France, Maïté from the Esistmeins team
2
/5
★★☆☆☆
Too big I didn't like it too much and too expensive parapor to the quality
Sanches Da Silva
Translated review
Answer from Petit-Fernand
Hello Veronica I can understand your disappointment. There are labels in different sizes. You can contact our customer service department who will guide you to the label size that suits you best. Thank you in advance and sorry again for the inconvenience. Emma
2
/5
★★☆☆☆
The no need for iron stickers are beautiful but all came off after 1 wash in the machine. Disappointed
Karla R.
Answer from Petit-Fernand
Hi Karla, we are glad you like our designs. I am sorry to hear you had difficulties with the labels. I have sent you an email to find a solution 🙂 Xia
3
/5
★★★☆☆
Very nice products, unfortunately the iron-on labels don't stay on the garment after the first wash, so they're already starting to peel off. What's more, I made two orders and on the second one I was supposed to get a discount, which I didn't, so I was a bit disappointed.
Aurélie G
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Answer from Petit-Fernand
Hello Aurélie, We're really sorry about this inconvenience, it's not normal. Iron-on labels should be perfectly resistant to machine washing and drying. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
The labels on the clothes came off almost all in the first wash. I'm disappointed.
Christelle B
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Answer from Petit-Fernand
Hello Christelle, We're really sorry that there was a problem with your order, this is not normal. Iron-on labels must withstand machine washing and drying perfectly. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
The stickers look really nice, but some of them are very difficult to remove from the sheet/sticker booklet. I actually thought my son would be able to do it on his own, but it wasn't possible. All in all, it took quite a long time and I was pretty annoyed!
Tanja
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Answer from Petit-Fernand
Hello Tanja, thank you for taking the time to write to us. There must be a problem with the cutting. I will contact you straight away by e-mail so that we can find a solution. Kind regards from France, Maïté from the Esistmeins team
2
/5
★★☆☆☆
The iron-on labels in the pack I ordered were not pre-cut. I've sent several emails asking for them to be sent back, but I've still had no reply.
Bérangère Michon
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Answer from Petit-Fernand
Hello Bérangère, We're really sorry that there was a problem with your order. Since your notice, customer service has provided you with a response and we hope that your new labels have brought you satisfaction. If this was not the case, please do not hesitate to contact us by email: [email protected], quoting your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
The labels are pretty, but the self-adhesive ones are difficult to remove and leave a plastic residue on the sheet they're stuck to.
Aurelie El Fakir
Translated review
Answer from Petit-Fernand
Hello Aurélie, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
Delivery was late, not 48 hours but 1 week, which is complicated when you have to go back to school. And the self-adhesive labels don't stick in the wash! But otherwise they're pretty.
Invité
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Answer from Petit-Fernand
Hello Fanny, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
2
/5
★★☆☆☆
It's a good thing you asked for our opinion. As satisfied as we were last year, this year the small labels have never come off. My 8-year-old son and I had a hard time getting 5 or 6 of them back in good condition. The lamination was not perforated or hardly at all. Too bad
Emilie Sachot
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Answer from Petit-Fernand
Hello Emilie, I can understand your disappointment, this is not normal and should not have happened. I will do my best to find a solution for you. Thank you in advance for your understanding and sorry again for this inconvenience. Emma
3
/5
★★★☆☆
Beautiful design. Some iron on stickers wouldn't come off backing, so didn't work sadly
Rebekah S.
Answer from Petit-Fernand
Hi Rebekah, we are glad you like the design. I will send you an email regarding the backing. Xia
3
/5
★★★☆☆
My order never arrived but after an exchange of emails they proceeded to refund me the amount spent
Ilaria D.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have proceeded to issue you a refund! ?? Alessio
3
/5
★★★☆☆
It misses the paper for the transfer stickers with iron.
Alexia Heduy
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Answer from Petit-Fernand
Hello Alexia, We're really sorry about this inconvenience, it's not normal. If the paper was not in your checkbook, it was an oversight on our part and we're very sorry. However, any greaseproof paper will do. If you wish, you can email your order reference so that we can send you the missing transfer paper. We hope to see you soon. Sophie
2
/5
★★☆☆☆
Dispatched very quickly. But then they don't warn you delivery can take up to 10 days. Through the post?
Hayley M.
Answer from Petit-Fernand
Hi Hayley, orders can take between 3-10 working days. It depends on the postal service. Many customers receive their order within 3 days, although for others it may take slightly longer.
3
/5
★★★☆☆
For my 3rd order, I was disappointed for the 1st time. The stickers were badly precut and very difficult to remove from the backing.
Virginie
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Answer from Petit-Fernand
Hello Virginie, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
2
/5
★★☆☆☆
The label designs are nice, but the gluing isn't optimal.
Raymonde Jean-baptiste-adolphe
Translated review
Answer from Petit-Fernand
Hello Raymonde, Thank you for taking the time to leave us your review. Could you please tell us more by email, specifying your order number, so that we can better understand the problem and look for solutions. See you soon, sophie.