/10
★★★★★
based on 125983 reviews published
★★★★★
based on 125983 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very nice products, unfortunately the iron-on labels don't stay on the garment after the first wash, so they're already starting to peel off. What's more, I made two orders and on the second one I was supposed to get a discount, which I didn't, so I was a bit disappointed.
Aurélie G
Translated review
Answer from Petit-Fernand
Hello Aurélie, We're really sorry about this inconvenience, it's not normal. Iron-on labels should be perfectly resistant to machine washing and drying. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
The labels on the clothes came off almost all in the first wash. I'm disappointed.
Christelle B
Translated review
Answer from Petit-Fernand
Hello Christelle, We're really sorry that there was a problem with your order, this is not normal. Iron-on labels must withstand machine washing and drying perfectly. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
The stickers look really nice, but some of them are very difficult to remove from the sheet/sticker booklet. I actually thought my son would be able to do it on his own, but it wasn't possible. All in all, it took quite a long time and I was pretty annoyed!
Tanja
Translated review
Answer from Petit-Fernand
Hello Tanja, thank you for taking the time to write to us. There must be a problem with the cutting. I will contact you straight away by e-mail so that we can find a solution. Kind regards from France, Maïté from the Esistmeins team
2
/5
★★☆☆☆
The iron-on labels in the pack I ordered were not pre-cut. I've sent several emails asking for them to be sent back, but I've still had no reply.
Bérangère Michon
Translated review
Answer from Petit-Fernand
Hello Bérangère, We're really sorry that there was a problem with your order. Since your notice, customer service has provided you with a response and we hope that your new labels have brought you satisfaction. If this was not the case, please do not hesitate to contact us by email: [email protected], quoting your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
The labels are pretty, but the self-adhesive ones are difficult to remove and leave a plastic residue on the sheet they're stuck to.
Aurelie El Fakir
Translated review
Answer from Petit-Fernand
Hello Aurélie, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
Delivery was late, not 48 hours but 1 week, which is complicated when you have to go back to school. And the self-adhesive labels don't stick in the wash! But otherwise they're pretty.
Invité
Translated review
Answer from Petit-Fernand
Hello Fanny, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
2
/5
★★☆☆☆
It's a good thing you asked for our opinion. As satisfied as we were last year, this year the small labels have never come off. My 8-year-old son and I had a hard time getting 5 or 6 of them back in good condition. The lamination was not perforated or hardly at all. Too bad
Emilie Sachot
Translated review
Answer from Petit-Fernand
Hello Emilie, I can understand your disappointment, this is not normal and should not have happened. I will do my best to find a solution for you. Thank you in advance for your understanding and sorry again for this inconvenience. Emma
3
/5
★★★☆☆
Beautiful design. Some iron on stickers wouldn't come off backing, so didn't work sadly
Rebekah S.
Answer from Petit-Fernand
Hi Rebekah, we are glad you like the design. I will send you an email regarding the backing. Xia
3
/5
★★★☆☆
My order never arrived but after an exchange of emails they proceeded to refund me the amount spent
Ilaria D.
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have proceeded to issue you a refund! ?? Alessio
3
/5
★★★☆☆
It misses the paper for the transfer stickers with iron.
Alexia Heduy
Translated review
Answer from Petit-Fernand
Hello Alexia, We're really sorry about this inconvenience, it's not normal. If the paper was not in your checkbook, it was an oversight on our part and we're very sorry. However, any greaseproof paper will do. If you wish, you can email your order reference so that we can send you the missing transfer paper. We hope to see you soon. Sophie
2
/5
★★☆☆☆
Dispatched very quickly. But then they don't warn you delivery can take up to 10 days. Through the post?
Hayley M.
Answer from Petit-Fernand
Hi Hayley, orders can take between 3-10 working days. It depends on the postal service. Many customers receive their order within 3 days, although for others it may take slightly longer.
3
/5
★★★☆☆
For my 3rd order, I was disappointed for the 1st time. The stickers were badly precut and very difficult to remove from the backing.
Virginie
Translated review
Answer from Petit-Fernand
Hello Virginie, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
2
/5
★★☆☆☆
The label designs are nice, but the gluing isn't optimal.
Raymonde Jean-baptiste-adolphe
Translated review
Answer from Petit-Fernand
Hello Raymonde, Thank you for taking the time to leave us your review. Could you please tell us more by email, specifying your order number, so that we can better understand the problem and look for solutions. See you soon, sophie.
3
/5
★★★☆☆
The font was really small and I don't recall seeing online how I could change the size or style. Not many plain options for older 9+ boys
Nora C.
Answer from Petit-Fernand
Hi Nora, I am sorry you are disappointed with the font size and the choice of designs 🙁 Have a good day! Xia
3
/5
★★★☆☆
Fast shipping but labels to stick on the labels I would have preferred on the clothes it was poorly indicated on the site
Caroline Verite
Translated review
Answer from Petit-Fernand
Hello Caroline We're sorry to hear that you're not entirely satisfied with your order and that the site isn't clear enough. Your feedback is invaluable and helps us to improve. We will take your comments into account for our future developments. Have a nice day. Emma
2
/5
★★☆☆☆
My son's water bottle arrived damaged and there was no customer service to deal with my complaint.
Tiphaine Clement
Translated review
Answer from Petit-Fernand
Hello Tiphaine, We're sorry to hear about the problem with your gourd. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day! Emma
3
/5
★★★☆☆
I ordered last year for my daughter and was very happy. This year I ordered for my three children and I was disappointed. My son made a label with a "grey" background, but on receipt the background was white. I contacted the site via Facebook and was told that it did indeed look grey on the cell phone to "stand out" but that he had chosen white. I think it's really misleading and my son was very disappointed because the label doesn't look at all the same and looks very bland. Of course it's a user error but the image is misleading and I'm sure he's not the only one who made a mistake. I don't know if I'll continue next time.
Alias
Translated review
Answer from Petit-Fernand
Hello Sophia, I can understand your disappointment. It's very complicated to have the same color rendering on all screens because, by definition, the settings are all different. That said, your feedback is important as it will enable us to improve future versions of the site. Thanks again and sorry for the inconvenience. Emma
3
/5
★★★☆☆
Snack box, just a sticker on the lid. I doubt the durability.
Lavie Stephanie
Translated review
Answer from Petit-Fernand
Hello Stéphanie, Thank you for your confidence and your feedback. This customization option offers great durability. If, over time, you have had a different experience, please don't hesitate to let us know. Have a nice day. Emma
3
/5
★★★☆☆
Fast shipping. Impossible to get a refund in case of error. Discounts offered on labels but not on the whole site. Too bad when you already have everything you need. Not enough choice of images. Expensive water bottles. Correct birthday invitation cards, but plan to write small. Envelopes too simple to fold yourself.
Gily73
Translated review
Answer from Petit-Fernand
Hello Lydia Thank you for your extremely valuable feedback. It will help us to improve. We hope we were able to contribute to the success of the day. Thank you again for taking the time to send us your feedback. Have a nice day. Emma
3
/5
★★★☆☆
I'm very happy with the stick-on labels, but not so keen on the termo-adhesive labels that come off after use or washing!
J.
Translated review
Answer from Petit-Fernand
Hello Janina, I can understand your disappointment, this is not normal and should not have happened. On checking your order, it turns out that you didn't order iron-on labels. Could you please email [email protected] with further details, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
3
/5
★★★☆☆
A few labels caught in the staples and the baking paper was missing! Nothing serious considering the price... but still worth mentioning!
Elodie
Translated review
Answer from Petit-Fernand
Hello Elodie Thank you for your feedback. These may be little things, but they are very important in our desire to make your life easier. We'll be even more vigilant. Thank you for sharing your experience. Have a nice day. Emma
3
/5
★★★☆☆
Not received all my order so not ready for the start of my son's school year.
Adeline Pouplin
Translated review
Answer from Petit-Fernand
Hello Adeline, We're really sorry that there was a problem with your order. Customer service has responded and we hope you have enjoyed your order in full. If you have not received your order, please contact us by email: [email protected], quoting your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
Satisfying
Marie Kristell Le Mée
Translated review
Answer from Petit-Fernand
Hello Marie, Thank you very much, your feedback is very important to us. We thank you for your trust and loyalty! We hope to see you soon! ? Alessio
2
/5
★★☆☆☆
This year has been a disaster I haven't received it yet which may not be your fault but I wrote an email asking if there was a problem and they haven't replied I have written and they sent it to me again! You have handled this incident excellently
Cristina
Translated review
Answer from Petit-Fernand
Good morning Cristina, I apologize for the inconvenience. Unfortunately, Correos does not respect the estimated deadlines in high season and therefore we are looking for our partners for our shipments. Have a nice day, Maialen
3
/5
★★★☆☆
Order received quickly Nice choice of labels, colors Very reasonable price Unfortunately very difficult to remove the labels because they are poorly precut, so many labels put in the trash ... Next time I'll try another site.
Mazué Anaïs
Translated review
Answer from Petit-Fernand
Hello Anaïs, We're really sorry that there was a problem with your order. Zoé did everything necessary to ensure that you received all your labels quickly and in accordance with our requirements. We hope you will be completely satisfied. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
I was a little disappointed by the size of the labels, which were too big. I took the ones for school things like pens, scissors and so on, and I had to cut some of them to be able to stick them on. I'm a bit worried that the labels will come off quickly, unlike others I bought last year, so I'll have to wait and see.
Cynthia B
Translated review
Answer from Petit-Fernand
Hello Cynthia, Thank you for your feedback. There are different sizes of labels, including a very thin size for sticking on pens. You can call our customer service department, which will help you make the right choice. Have a nice day. Emma
2
/5
★★☆☆☆
The writing is very small, so the name is difficult to read. You need to think about this when choosing the font (what's the point of offering fonts if they're almost illegible?!).
Claire Baudino
Translated review
Answer from Petit-Fernand
Hello Claire, We apologize for the delay in responding. At the time of ordering we provide a preview of the label, we are sorry it was not useful to avoid your disappointment. If you need any further information, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Nice labels but this time difficult to peel off the backing. Delivery time too long.
Martina
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and we hope to see you back on Petit-Fernand.co.uk soon. ! ?? Alessio
3
/5
★★★☆☆
I didn't receive the right paper to stick the labels on the clothes and the instructions are not clear.
Celine Nzoundou Nzoundou
Translated review
Answer from Petit-Fernand
Hello Celine Thank you for your feedback. You have ordered object labels. They won't stick to your clothes. This explains why you don't have the protective paper. Please contact our customer service team, who will be happy to help you. Have a nice day. Emma
3
/5
★★★☆☆
Unfortunately, it has happened again that some stickers do not have the complete name printed on them. Some letters are missing, they are somewhere where the sticker is already finished
Fr. G.
Translated review
Answer from Petit-Fernand
Hello Mrs. Gampe, We are sorry that the labels are causing you problems - it seems to be a cutting error. I will write you an e-mail immediately so that we can get in touch. Kind regards from France, Maïté from the Esistmeins team