/10
★★★★★
based on 129548 reviews published
★★★★★
based on 129548 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The labels arrived quickly, which is a positive point. However, I found them extremely difficult to peel off and sometimes they break or don't peel off on the pre-cuts, when you have 80 school supplies to label and for the price I find this a shame, hence the note. I've ordered self-adhesive clothing labels several times before, and I'm always very satisfied. I'm not sure I'll be ordering school labels again.
Marypoupette
Translated review
Answer from Petit-Fernand
Hello Mary, Thank you for your feedback. There shouldn't be any cutting problems, this isn't normal, and we're sorry for this disappointing experience, especially during the back-to-school period... Please contact our customer service: [email protected] who will do their best to find a solution for you. Have a nice day. Emma
2
/5
★★☆☆☆
Disappointed for the first time with my purchase... Big problem with the small labels for school supplies... Impossible to peel them off the paper without peeling them off with the paper. Result: impossible to use!
Vanessa Vienne
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Answer from Petit-Fernand
Hello Vanessa, We're sorry to hear about the problem with your label order this year. It's not normal for there to be a cutting problem, we're here to make your life easier, not the other way around. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Our apologies again. Have a nice day. Emma
3
/5
★★★☆☆
The duration was longer than 48 hours
Susana Pinto
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Answer from Petit-Fernand
Hello Susana, We're sorry if you received your order late, but your personalized products leave our company after 48 hours of Manufacturing, not to be confused with 48 hours of delivery. However, since this year we offer express delivery. We hope you are satisfied with your products. If you need to contact our customer service, please don't hesitate to write to us: [email protected]. Have a nice day, Emma
2
/5
★★☆☆☆
I have very mixed feelings about the service. Good points: Super-fast delivery Many customization options Very fair price Labels that stick well The bad points : The labels arrived stapled in a notebook. The stapler was badly placed and I lost 1 label on all the sheets. I reported this to customer service, who didn't believe me and asked for photos. Of course, I threw away the damaged labels, so I couldn't take photos and therefore couldn't claim compensation.... I'm not sure I'd trust a company that doesn't trust me again....
Herzog
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Answer from Petit-Fernand
Hello, Your opinion is very important to us, and we are very sorry for this disappointing experience. Indeed, it is not normal that you received stapled labels and even less that you did not feel confident with our customer service. I invite you to contact us at: [email protected], specifying your order number and the problem encountered, so that we can offer you a real solution. Once again, our apologies. Emma
2
/5
★★☆☆☆
The iron-on stickers come off after the first wash, even though I follow the instructions to the letter! But the stickers are great.
Aline
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Answer from Petit-Fernand
Hello Aline, Thank you for taking the time to leave us your feedback. Could you please tell us more by email: [email protected] specifying your order number, so that we can better understand the problem and look for solutions, as this is indeed not normal. Our apologies for any inconvenience. See you soon, Emma.
3
/5
★★★☆☆
I order with sticker with pictures on them and when they arrived without any on then have tried to contact the company but have not been able to.
Kia G.
Answer from Petit-Fernand
Good afternoon, I responded to your email on Tuesday 7th September regarding your order 🙂 Please see if you received it. Xia
2
/5
★★☆☆☆
I received my order too late
Steph
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Answer from Petit-Fernand
Hello, We are very sorry for the inconvenience with the delivery of your order, this is not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. We will do our best to prevent this from happening again. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
I think the labels are pretty but very small
Maxaline
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Answer from Petit-Fernand
Hello Maxaline Thank you very much for taking the time to give us your feedback. There are different label formats designed to suit your needs ( Clothing/ Objects ) this being said your opinion is precious and important for the evolution of our company as our duty is to make your daily life easier and not the opposite. I invite you to contact our customer service at [email protected] to give them more details. We look forward to hearing from you. Thank you, have a nice day, Emma
2
/5
★★☆☆☆
Once you've followed the instructions to the letter, the stickers can be removed in the washing machine, and some of them even after the 1st wash, using a completely standard program. I thought I'd saved time, but I'm rather disappointed. I stuck on 50 stickers and found at least 5 in the machine after one or two washes.
Sophie
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Answer from Petit-Fernand
Hello Sophie, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
Fast shipping and products as described.
S.b
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Answer from Petit-Fernand
Hello, Thank you very much for your very important feedback. We thank you for your trust and loyalty! We hope to see you soon! ? Alessio
3
/5
★★★☆☆
Reliable seller and fast shipping (production in 48h and immediate shipment thereafter). Colorful, easy-to-customize labels that stick. However, since last year, they've been harder to peel off the label (less clean cut).
Jennifer Malet
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Answer from Petit-Fernand
Hello Jennifer, Thank you very much for taking the time to send us your feedback. I'm really sorry that there was a problem with your order. If you haven't already done so, please have your order number ready and contact customer service: [email protected], we'll do everything we can to find a suitable solution. Once again, our apologies. Emma
3
/5
★★★☆☆
Fast shipping
V. Louis
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Answer from Petit-Fernand
Hello, Thank you very much for taking the time to give us your feedback. Have a nice day, Emma.
3
/5
★★★☆☆
My order was lost in the delivery of camina to my home I understand that it is not the fault of the company but rather the mail, but I think they should put a means of tracking the order so I can see how long it takes to get the order, or where it is ...... I am now waiting for another order to replace the order but there is no way to track it.
Fernanda Cárdenas
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Indeed and unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make deliveries. I confirm however that your order was successfully reimbursed according to your request. Have a nice day, Maialen
3
/5
★★★☆☆
I probably read it wrong, but in the kits I bought, there are labels to stick on with an iron, which I hate, and the self-adhesive clothing labels don't come off very well :/ I don't like the special object kits either, which lack small labels for the many pencils (I bought 4 kits).
Caroline Albrecht
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Answer from Petit-Fernand
Hello Caroline, Thank you for your valuable feedback. I can understand your disappointment about the cutting problems, this is not normal and should not have happened. Concerning the different formats, we have a mini label, which fits perfectly on the thinnest pencils, even though it's included in our school packs. Sorry again for this inconvenience, have a nice day Emma
2
/5
★★☆☆☆
I was delighted to order, delivery was fast and the products were great. Except that once the labels were ironed on, they all came off in the first wash. So I was very disappointed.
Marjolaine
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Answer from Petit-Fernand
Hello Marjolaine, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
Very nice label! But not very useful. They all came off after the first wash at 30°C, even on delicate.
Marie
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Answer from Petit-Fernand
Hello Marie, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
The labels are very nice . I applied the thermoadhesive labels following the instructions , on the garment wash labels . After the first wash at 40^ and tumble dryer they have already come off ?
Desy M.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
2
/5
★★☆☆☆
The iron on stickers have all come off when the uniform went in the washing machine.
Rm
Answer from Petit-Fernand
Hi, sorry the labels did not work for you. I have sent you an email to find a solution this this. Xia
3
/5
★★★☆☆
Fast and careful delivery, the small notebook system is very practical and the printing is of good quality. Unfortunately, the glue isn't very good. Too bad, it was promising.
Émilie D
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Answer from Petit-Fernand
Hello Émilie, we're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
Good.products but misleading advertising to be avoided! In reply to EMMA: you're promised promotional codes if you refer someone. Except that I've sponsored 3 people and never seen a promotional code...I've contacted the service 4 times in 1 month...and still no code. Don't act surprised
Elise Cauchy
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Answer from Petit-Fernand
Hello Elise, I'm sorry about your bad experience. Please help us to improve by telling us what you perceived as misleading? Have a nice day. Emma
3
/5
★★★☆☆
I've been ordering labels for children for 6 years. The quality and service have always been good. However, I've noticed that on my last 2 orders, there were some small quality problems in the manufacturing process (booklet staple positioned on the labels, impossible to peel them off without tearing them off, unclear cut so impossible to peel them off without tearing them off either). However, customer service is reactive. They respond very quickly. I hope that the next time I place an order, the impeccable quality of the workmanship will return.
Vonglegrand
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Answer from Petit-Fernand
Hello Vonglegrand, thank you for your loyalty over the last 6 years! We're sorry that there was a problem with your last 2 orders and that your experience wasn't perfect this time. We'll do everything we can to make sure it doesn't happen again. Wishing you a nice day. Emma
2
/5
★★☆☆☆
A little disappointed, the labels are already coming off the pencils.forced to put stoch on them.
Gwen
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Answer from Petit-Fernand
Hello Gwen, We're sorry for the inconvenience, this is not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
2
/5
★★☆☆☆
Very pretty labels, but the iron-on labels won't stick. First machine at 30° and the labels come off! On the other hand, the adhesive labels to stick on the labels of the clothes hold after washing. Plus no response from after-sales service...
Tetedemulegla
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Answer from Petit-Fernand
Hello Tetedemulegla, We're sorry to hear about the problem with your order. We are taking your feedback into account and will rectify the situation as soon as possible. Please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Wishing you a nice day. Emma
3
/5
★★★☆☆
Beautiful patterns to choose from. Problem if you go too fast it doesn't stick. If you stay a bit on the iron, it gets damaged. Too bad. The paper supplied to put under the iron is not effective. I used a tissue.
Billaux
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Answer from Petit-Fernand
Hello Billaux, First of all, we're delighted that you like our illustrations. We are very sorry for the inconvenience caused when applying our labels to your garments. In order to offer you a solution, I invite you to contact our customer service department if you haven't already done so, or to contact us via this email: [email protected], specifying your order number. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
I have always had a great time. The last order I received was made with different material which caused me inconvenience due to the label coming off
Sara G.
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Answer from Petit-Fernand
Good morning, thank you for your opinion, which is very important to enable improvement of our products. The modification you mention was made in order to improve the adhesive strength of the labels. We are sorry you encountered this problem.?Alessio
3
/5
★★★☆☆
I really like the material... but they forgot to send me some stickers that I ordered... and they have charged me for them.
Marcela Pieruccioni
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Answer from Petit-Fernand
Good morning Marcela, We apologize for the oversight. Unfortunately, during the high season, this type of forgetfulness or problems tend to occur. Please, if you have not yet received the labels, we invite you to send us an email to [email protected] specifying the type and quantity of labels you are missing so that we can resend or refund them as soon as possible. Have a nice day, Maialen
3
/5
★★★☆☆
The product is good, but I ordered the labels for school supplies and they are too big for me.
Patricia
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Answer from Petit-Fernand
Good morning Patricia, We are sorry that you are not satisfied with our labels. Indeed, all the dimensions of our products are specified on our website. On the other hand, if you wanted labels for pencils, which are much smaller, you also had the option of choosing the MINI labels. Have a nice day, Maialen
2
/5
★★☆☆☆
Ordered since August 1st and still have not received the order. I also have to say that I have been ordering for 4 years and this is the first time this has happened to me.
Yurena
Translated review
Answer from Petit-Fernand
Good morning Yurena, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been resent according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
2
/5
★★☆☆☆
Labels peel off after 3 washes.
Guillaume Lepeltier
Translated review
Answer from Petit-Fernand
Hello Guillaume, We're sorry that your experience wasn't perfect and that there was a problem with your order, this is not normal. In order to help you find a solution, if you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number. Once again, our apologies, have a nice day. Emma
2
/5
★★☆☆☆
Hello I was happy with my order. Until the first wash (at 30 degrees)... So for 28 euros for the maternal pack I'm disappointed I thought it would work better. I just had to order elsewhere....
Delphine
Translated review
Answer from Petit-Fernand
Hello Delphine, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Good day, Emma