/10
★★★★★
based on 126830 reviews published
★★★★★
based on 126830 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I sent an email shortly after my order with the request to include and print the surname I had forgotten. Unfortunately it didn't happen and I still haven't received any news. But the stickers, only with first names. Therefore only ***.
An.
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Answer from Petit-Fernand
Hello, we have already been in contact by e-mail. Unfortunately, the goods had already been produced at the time of your change request. We hope you enjoy the labels. With kind regards from France, Maïté from the Esistmeins team
3
/5
★★★☆☆
This is the second order I have placed and this time, while the graphics of the labels are very nice, the choice of colors meant that the name in the background did not stand out as much. Unfortunately, however, the preview of the label on the screen was decidedly different, so much so that I proceeded to order them in colors that instead ultimately don't look too good together. I'm a little sorry about that. It will be for another time, but I recommend making the "preview" part more realistic.
Silvia L.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. Your suggestion is extremely important in order to improve our products. We are sorry to hear that you encountered problems with your order ? We hope to see you back on Petit-Fernand.co.uk soon. ! ?? Alessio
3
/5
★★★☆☆
I have always chosen you,for years,but,this year I received the labels in my opinion with poor quality compared to how they were.
Paola I.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. Your feedback is extremely important in order to improve our products. We are sorry to hear that you encountered problems with your order ? We hope to see you back on Petit-Fernand.co.uk soon. ! ?? Alessio
3
/5
★★★☆☆
I had imagined something different.
Monika O.
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Answer from Petit-Fernand
Hello Mrs. Opitz. We are pleased that you have received your goods. If you have a complaint, please contact our customer service with photos at [email protected]. With kind regards from France, Maïté from the Esistmeins team
3
/5
★★★☆☆
The package arrived later than expected (almost 15 days) so it ruined a gift.
Patricia
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Answer from Petit-Fernand
Good morning, We apologize for what happened. Unfortunately, with the high season, Correos does not respect the shipping deadlines. Therefore, we are looking for new partners for deliveries ! Have a nice day, Maialen
3
/5
★★★☆☆
Perfect delivery!!! Beautiful labels but the object labels come off...maybe not enough glue
Debora A.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and we hope to see you back on Petit-Fernand.co.uk soon. ! ?? Alessio
3
/5
★★★☆☆
The lid of the gourd is fragile. After 2 months of use, it broke. The same goes for the bread box fasteners. I've broken two of the 4 and it's not due to misuse. Quality of fasteners to be improved.
Déborah Sauvegarde
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Answer from Petit-Fernand
Hello Déborah, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number and photos of the broken parts to [email protected] so that I can suggest a solution. Thank you in advance and sorry again for this inconvenience. Emma
2
/5
★★☆☆☆
Hello, most of my labels are unstuck.
Sandrine Hoet
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Answer from Petit-Fernand
Hello Sandrine, We're very sorry to hear about the problem with your labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number and attaching a photo of the labels coming off so that we can suggest a solution. Have a nice day! Emma
2
/5
★★☆☆☆
I received the notebook a bit folded, so the labels were folded too, which doesn't look very nice on clothes. I stuck them on anyway, as I needed them for back-to-school. It's a shame, as I was very pleased with the product on my first order.
Lorène Grange
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Answer from Petit-Fernand
Hello Lorène, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
I had already placed an order last year and I was delighted, but this year I ordered at 9am and at 9.30am I received an email with a promotional offer on that day. I think it's wrong not to have done so automatically.
Lle
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Answer from Petit-Fernand
Hello, I can understand your disappointment 🙁 The time at which promotional emails are sent is random. And a promotion can only be activated by entering the promo code at checkout, it's not automatic. Please do not hesitate to contact us by email ([email protected]), specifying your order number, so that we can find a solution. Have a nice day, Emma.
2
/5
★★☆☆☆
Slow shipping
Sumeyra Kirli
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Answer from Petit-Fernand
Hello first name, We are very sorry that there was a problem with your delivery. Thank you for taking the time to share your experience with us. We are trying to find new service providers to ensure faster deliveries! Have a nice day. Emma
3
/5
★★★☆☆
I placed the order on August 7, 2021, on August 27, 2021 I contacted by email with customer service claiming information about my order, I do not know where it is, I have not received anything and the payment is done. And I receive the email to evaluate the service!!! No one has contacted to know what has happened with the delivery. I hope they get in touch as soon as possible and solve the situation as soon as possible, it seems to me that the quality of customer service is non-existent. After posting this review, they contacted me and within 2 days I received my order. Thank you for taking care of my request, I am sorry I had to post this type of review to get attention.
Erika Cañizares Herrera
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Answer from Petit-Fernand
Good morning, I apologize for the inconvenience caused. Unfortunately, due to the high season, our Customer Service team is currently dealing with a large number of requests and that is why it took us so long to respond to yours! We are still glad that your order has reached you. Have a nice day, Maialen
3
/5
★★★☆☆
Several labels arrived not even pre-cut on one of the notebooks and the other notebook my labels were very hard to remove... Last time I had no problems and this time two books and two problems. I also bought the personalized bottles, which are very beautiful, but it's a pity that they're not more resistant for children's bottles. One of my daughters dropped hers and the bottom of the bottle chipped off...
Elvina Fevrier
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Answer from Petit-Fernand
Hello Elvina, I'm sorry to read about your various negative experiences with our products 🙁 Concerning the problem with the labels cutting out: this is not at all normal and should not have happened. If you haven't already done so, please send us an email ([email protected]) with your order number so that we can suggest a solution. As far as the water bottles are concerned, stainless steel is a very resistant material, so there's little risk of breaking it. On the other hand, the prints we use for personalization may be more sensitive in the event of a violent fall. We apologize for the inconvenience. See you soon, Emma.
3
/5
★★★☆☆
I'm very happy with the toast box, which I've been using for two years now. Big first for the labels. And a little disappointed that the self-adhesive clothing label can't be applied directly to clothes. As for the object label, I'm waiting impatiently to see if it doesn't degrade too much when the object is washed.
Isabelle
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Answer from Petit-Fernand
Hello Isabelle, we recommend that you place the self-adhesive label on top of the garment's brand or care label, to ensure that it stays on perfectly. If you want to stick your labels directly onto the fabric, iron-on labels are ideal for this. See you soon, Emma
3
/5
★★★☆☆
Disappointed by the water bottle which is a little heavy and the cap difficult to close for a 3 year old.
Caroline Andreani
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Answer from Petit-Fernand
Hello Caroline, Thank you for taking the time to leave us your review. We recommend the water bottle for 3 - 4 year olds, as it requires a bit of "strength" to open the cap (it ensures a watertight seal and prevents leaks). They are stainless steel and insulated, which may explain their weight. See you soon, Emma.
2
/5
★★☆☆☆
Satisfied as with every order
Elosergio
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Answer from Petit-Fernand
Hello, Thank you for taking the time to leave us your review. Please feel free to add to the 5 stars if you are satisfied. See you soon, Emma
3
/5
★★★☆☆
I'm disappointed the labels don't stick on the pencils. Otherwise fast delivery.
Joanne
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Answer from Petit-Fernand
Hello Joanne, We're sorry for the inconvenience, this is not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number and possibly sending a photo of the problem. Our apologies again, have a nice day. Emma
3
/5
★★★☆☆
Disappointed, ordered a mini pack for my son's first day of school. The sticky labels are not cut out (I think the cut is faulty). A mistake can happen, but it's impossible to join them. I sent an email, tried to reach them on the phone, left a message on the answering machine but I never heard back. After-sales service to be reviewed....
Sophie Vdb
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Answer from Petit-Fernand
Hello Sophie, I can understand your disappointment, this is not normal and should not have happened. Your message must have escaped us and I'm sorry about that. Could you please email your order number to [email protected] so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
3
/5
★★★☆☆
Every year I'm delighted, but this year my fingers are all black when I use the labels ...
Let1985
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Answer from Petit-Fernand
Hello, This is not normal and should not happen. Could you please email us at [email protected] with a photo and your order number so that we can suggest a solution. Thank you in advance, Sophie.
3
/5
★★★☆☆
No way to peel the Thermo adhesive labels from the paper backing, you have to do it with scissors.
Sophie De Oliveira
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Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
3
/5
★★★☆☆
Beautiful labels. On the other hand, iron-on labels applied correctly to the fabric already peel off after 1/2 washes.
Marine L.
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Answer from Petit-Fernand
Hello Marine, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
3
/5
★★★☆☆
The labels come off the paper very poorly, so there's a lot of mess.
Charlyne De Sousa Magalhaes
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Answer from Petit-Fernand
Hello Charlyne, We're very sorry to hear about the problem with your labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Sophie
3
/5
★★★☆☆
Since August 21, my order is still missing one item: a cotton bag. Order number 1001551651. Although it was reordered on the 24th. Nobody tells me. It's starting to annoy me
Alexandra Deboibe
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Answer from Petit-Fernand
Hello Alexandra, I completely understand your dissatisfaction. We may have missed your message and I apologize for that. I'll check with the teams. We apologize again for this inconvenience, and you can rest assured that we will find a solution. See you soon, Sophie
2
/5
★★☆☆☆
I placed 2 orders on August 24th and still haven't received anything. A little disappointed with the delivery time for this order.
Adeline
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Answer from Petit-Fernand
Hello Adeline, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Sophie
3
/5
★★★☆☆
First and last name labels were stapled all together when evidently with different last names they have recipients in different families and are little gifts that would have been nice to present better. Have a nice day
Cinzia
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
3
/5
★★★☆☆
Self-adhesive shoe and object labels are fine, but iron-on labels don't work on all clothes.... I've tried everything, hotter, longer, but it just won't stick. I'm disappointed and had to find another solution.
Mathilde Zvereff
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Answer from Petit-Fernand
Hello Mathilde, Thank you for your feedback, this is indeed not normal. I'll send you an email right away to try and find a solution. A very nice day to you, Zoé
3
/5
★★★☆☆
Quite disappointed with this order compared to previous ones: the labels don't peel off properly, the staples in the booklet are on top of the labels and have pierced them.
Gaelle
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Answer from Petit-Fernand
Hello Gaelle, Thank you for your comment. You must have received a defective batch, I'm sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé
3
/5
★★★☆☆
If the engraving had not been placed on the top label, it would have been great. Too bad
Emilie
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Answer from Petit-Fernand
Hello Emilie, Thank you for contacting us, this is indeed not normal! I'll send you an email right away to find a solution 🙂 Very nice end of day to you, Zoé
2
/5
★★☆☆☆
The name on the labels is not centered and the labels are too big to put on certain objects. I ordered some a few years ago and was delighted, but now I'm completely disappointed...
Mélanie Danois-pege
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Answer from Petit-Fernand
Hi Mélanie, I'm sorry your products aren't to your satisfaction. We offer different label sizes to suit all needs: 1-line, 2-line or minis? Don't hesitate to contact us if you have any questions about our products! Have a nice weekend?
3
/5
★★★☆☆
Pretty, practical labels! BUT beware: some of the designs aren't very easy to read: the colors don't stand out and the writing is quite small! Example: the white typography on the rainbow background is very hard to read! It's a pity that the site doesn't "block" associations that don't stand out well when printed (because you don't notice them at all on the screen).
Marie Millet
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Answer from Petit-Fernand
Hi Marie, Thank you for your comment. We do block "bad" associations, but they must have been forgotten. I'll pass on your comment to the design department 🙂 Very nice end of day to you, Zoé