/10
★★★★★
based on 125984 reviews published
★★★★★
based on 125984 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Disappointed, ordered a mini pack for my son's first day of school. The sticky labels are not cut out (I think the cut is faulty). A mistake can happen, but it's impossible to join them. I sent an email, tried to reach them on the phone, left a message on the answering machine but I never heard back. After-sales service to be reviewed....
Sophie Vdb
Translated review
Answer from Petit-Fernand
Hello Sophie, I can understand your disappointment, this is not normal and should not have happened. Your message must have escaped us and I'm sorry about that. Could you please email your order number to [email protected] so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
3
/5
★★★☆☆
Every year I'm delighted, but this year my fingers are all black when I use the labels ...
Let1985
Translated review
Answer from Petit-Fernand
Hello, This is not normal and should not happen. Could you please email us at [email protected] with a photo and your order number so that we can suggest a solution. Thank you in advance, Sophie.
3
/5
★★★☆☆
No way to peel the Thermo adhesive labels from the paper backing, you have to do it with scissors.
Sophie De Oliveira
Translated review
Answer from Petit-Fernand
Hello, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
3
/5
★★★☆☆
Beautiful labels. On the other hand, iron-on labels applied correctly to the fabric already peel off after 1/2 washes.
Marine L.
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Answer from Petit-Fernand
Hello Marine, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Sophie
3
/5
★★★☆☆
The labels come off the paper very poorly, so there's a lot of mess.
Charlyne De Sousa Magalhaes
Translated review
Answer from Petit-Fernand
Hello Charlyne, We're very sorry to hear about the problem with your labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Sophie
3
/5
★★★☆☆
Since August 21, my order is still missing one item: a cotton bag. Order number 1001551651. Although it was reordered on the 24th. Nobody tells me. It's starting to annoy me
Alexandra Deboibe
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Answer from Petit-Fernand
Hello Alexandra, I completely understand your dissatisfaction. We may have missed your message and I apologize for that. I'll check with the teams. We apologize again for this inconvenience, and you can rest assured that we will find a solution. See you soon, Sophie
2
/5
★★☆☆☆
I placed 2 orders on August 24th and still haven't received anything. A little disappointed with the delivery time for this order.
Adeline
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Answer from Petit-Fernand
Hello Adeline, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Sophie
3
/5
★★★☆☆
First and last name labels were stapled all together when evidently with different last names they have recipients in different families and are little gifts that would have been nice to present better. Have a nice day
Cinzia
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
3
/5
★★★☆☆
Self-adhesive shoe and object labels are fine, but iron-on labels don't work on all clothes.... I've tried everything, hotter, longer, but it just won't stick. I'm disappointed and had to find another solution.
Mathilde Zvereff
Translated review
Answer from Petit-Fernand
Hello Mathilde, Thank you for your feedback, this is indeed not normal. I'll send you an email right away to try and find a solution. A very nice day to you, Zoé
3
/5
★★★☆☆
Quite disappointed with this order compared to previous ones: the labels don't peel off properly, the staples in the booklet are on top of the labels and have pierced them.
Gaelle
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Answer from Petit-Fernand
Hello Gaelle, Thank you for your comment. You must have received a defective batch, I'm sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé
3
/5
★★★☆☆
If the engraving had not been placed on the top label, it would have been great. Too bad
Emilie
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Answer from Petit-Fernand
Hello Emilie, Thank you for contacting us, this is indeed not normal! I'll send you an email right away to find a solution 🙂 Very nice end of day to you, Zoé
2
/5
★★☆☆☆
The name on the labels is not centered and the labels are too big to put on certain objects. I ordered some a few years ago and was delighted, but now I'm completely disappointed...
Mélanie Danois-pege
Translated review
Answer from Petit-Fernand
Hi Mélanie, I'm sorry your products aren't to your satisfaction. We offer different label sizes to suit all needs: 1-line, 2-line or minis? Don't hesitate to contact us if you have any questions about our products! Have a nice weekend?
3
/5
★★★☆☆
Pretty, practical labels! BUT beware: some of the designs aren't very easy to read: the colors don't stand out and the writing is quite small! Example: the white typography on the rainbow background is very hard to read! It's a pity that the site doesn't "block" associations that don't stand out well when printed (because you don't notice them at all on the screen).
Marie Millet
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Answer from Petit-Fernand
Hi Marie, Thank you for your comment. We do block "bad" associations, but they must have been forgotten. I'll pass on your comment to the design department 🙂 Very nice end of day to you, Zoé
3
/5
★★★☆☆
Disappointed compared to the previous quality. The labels are harder to peel off and get damaged.
Morgane Beuzet
Translated review
Answer from Petit-Fernand
Hello Morgane, Thank you for your comment. You must have received a defective batch, I'm sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé
3
/5
★★★☆☆
The labels for clothes are fine. But a bit pricey for what they are. And they peel off after the first wash. ??
Elena García Gómez
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Answer from Petit-Fernand
Good morning, Thank you for your message. We are glad to hear that you like our products and we are sorry that our prices do not please you! Have a nice day, Maialen
3
/5
★★★☆☆
It's not exactly what I ordered. I took back my 1st order and asked for the same one with a different design (clothing labels and school supplies) but I received clothing labels to apply with an iron.
Sophie Marecaux
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Answer from Petit-Fernand
Hello Sophie! We are sorry that your order is not satisfactory. We have produced the order as registered in our system? Please do not hesitate to contact us if you have any questions about our products! Have a nice weekend?
3
/5
★★★☆☆
Good morning We waited for the labels for 14 days, unfortunately the shipment is not track ile. The quality is very good ( not the first order) a little expensive.
Michela
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with receiving your order ? We hope you enjoy our products and hope to see you again soon! ?? Alessio
2
/5
★★☆☆☆
I am still waiting for the stickers I paid for and have not yet received....
Maria L.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I confirm that your stickers are in the home stretch, if by 04/09 you do not receive them please contact us! See you soon ?? Alessio
2
/5
★★☆☆☆
Hello, this is the first time I'm starting with you following recommendations and I'm a little disappointed the labels are very hard to peel off and therefore do not stick well.
Marie Lebrun
Translated review
Answer from Petit-Fernand
Hello Marie, Thank you for your comment. You must have received a defective batch, I'm sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé
2
/5
★★☆☆☆
I am a little sad about the delivery, because I placed the order on the 19th and it hasn't arrived yet. And when I search for information about my order, a prompt reply is quickly sent that it has been dispatched. I can only wait..
Raquel H.
Answer from Petit-Fernand
Hello Raquel, I hope you receive your order really soon! Your order was dispatched August 21st. You should receive it no later than this Friday 🙂 Xia
3
/5
★★★☆☆
This is not the first time I have purchased on Petit Fernand. Compared to last time (2018) in my opinion the labels are of lower quality: less readable and seem badly printed. Too bad because I was very satisfied last time. Nice personalized jute bags, although I thought they were bigger
Giulia P.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? Regarding the bags, the sizes are specified within our site. We hope you enjoy our products and hope to see you again soon! ?? Alessio
3
/5
★★★☆☆
I'm very satisfied with the result but I chose iron-on labels but they don't cut, they ripped, so I contacted customer service and I'm waiting for the return.
Tiphaine Lambert
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Answer from Petit-Fernand
Hi Tiphaine, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
3
/5
★★★☆☆
It's pretty, but it doesn't stick to clothes very well. After one wash, I've already had to re-glue several of them... I took the Thermo stickers. As for the shoes, I took the stickers but I haven't tried them yet. I'm quite disappointed, as there were some good comments, but in the end it doesn't really live up to its promises, at least not for the thermo-adhesives... although I did follow the instructions that came with them. For the stickers, it remains to be seen.
Lucie D.
Translated review
Answer from Petit-Fernand
Hi Lucie, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. Have a lovely day, Zoé.
3
/5
★★★☆☆
I took two kinds of labels. The iron-on ones don't work. They don't hold up very well and go off after the first wash.
Aurore Facchinetti
Translated review
Answer from Petit-Fernand
Hello Aurore, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. Have a lovely day, Zoé.
3
/5
★★★☆☆
As a regular customer, I was disappointed with my last order. The labels peel off with great difficulty and tear off part of the backing.
Pauline Desnoyers
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Answer from Petit-Fernand
Hello Pauline, Thank you for your comment. You must have received a defective batch, I'm sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé
3
/5
★★★☆☆
Still as pretty and sturdy as ever. On the other hand, unlike before (3 years ago...) the labels don't really come off easily from their original backing (notebook). So when you've got thirty of them to glue/repaste, you lose an awful lot of time!
Frédérique Walravens
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Answer from Petit-Fernand
Hello Frédérique, Thank you for your comment. You must have received a defective batch, I'm very sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé
2
/5
★★☆☆☆
I ordered the labels and unfortunately the name is not written on them, only the first name.
Linda Bernaoui
Translated review
Answer from Petit-Fernand
Hi Linda, Thanks for your comment, our labels are customizable, so you can write whatever you like on them 🙂 A lovely day to you, Zoé
3
/5
★★★☆☆
Nice product, but labels were difficult to detach. The staple was on some of the labels.
Client
Translated review
Answer from Petit-Fernand
Hello Karine, Thank you for your comment. You must have received a defective batch, I'm sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé
3
/5
★★★☆☆
The normal stickers, what happened to me is that I ordered it on the 10th and I got it on the 30th, you send an email and you get an automatic message, they do not give you any explanation of what happens
Josefina González Menéndez
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Answer from Petit-Fernand
Hello Josefina, I am sorry it took a while to receive your order. Indeed, we are working to improve our shipping times and quality. Have a nice afternoon, Montse.
3
/5
★★★☆☆
I've been ordering from this site for 4 years and I'm really disappointed this year: The quality of the paper (stickers) has really dropped. The mediocre cutting is really disappointing.
Mme Jelena Chiker
Translated review
Answer from Petit-Fernand
Hello Jelena, Thank you for your comment. You must have received a defective batch, I'm sorry. I'll send you a private message right away so that we can find a solution together 🙂 A very nice day to you, Zoé