/10
★★★★★
based on 126885 reviews published
★★★★★
based on 126885 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The iron-on labels come off after a few washes
Natalia E.
Translated review
Answer from Petit-Fernand
We are sorry that you have a problem with our stickers. Please send us the photo of the damaged sticker and we will replace it free of charge.
1
/5
★☆☆☆☆
I have not received the product, I have sent an email indicating this and I have not received a reply.
Eva Lopez Gimeno
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order has taken 3 weeks to arrive. Incomprehensible that the shipping method is by regular mail between two national mail services. It should be indicated on the website.
Mar Alba
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, I did not receive the labels I ordered, and although I asked customer service for clarification, I did not receive a comprehensive response other than confirmation that the labels I ordered should have already been in my possession.
R. B.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
My order never arrived
Marina
Translated review
Answer from Petit-Fernand
Could you please confirm if you have received the labels after we have corrected your address?
1
/5
★☆☆☆☆
I still haven't received the labels, more than 15 days later.
Eléonore
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
I never got the product and I do not respond from customer service
Jessica
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I placed the order at the beginning of the month...the goods were supposed to arrive after 2/3 business days and today which is the 22nd of the month there is still nothing on the horizon..I was also told to be patient that they actually are on the right delivery time..haha..I hope by the way that what I will get reflects the order..
Mamma I.
Translated review
Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
We haven't received the labels!
Sophie Plantard Mahjoub
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Order not received since 05.09.2021 (we are on 22 09) and NO NEWS from the sales department despite my requests!!!
Anne Zoé
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. If you have any further questions, please contact our customer service department: [email protected].? Thank you for your understanding. Have a nice day... Alessio
1
/5
★☆☆☆☆
I am completely disappointed. It's been a month and I haven't received my order. I want my money back and no one answers my messages.
Stefanny Yanac
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Bad. I still haven't received the order that you see as delivered. In fact, I would like to know from your costumer care who still has not responded to me, how to receive the order placed on August 31! Thank you
Alessandra
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I did not receive anything
Vanessa M.
Translated review
Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Everything comes off after the first wash, even after being worn just once. I'm very disappointed.
Maelle Da Silva
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I paid for my order on August 27, 2021 and it is September 22, 2021 and I still have not received my order. Greetings.
Silvia Sanmartín
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, even if the labels are very pretty, after one or two washes (at 40°) they all come off! So I got out my good old permanent marker! Too bad
Vanessa Soupart Van
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
Order never received
Valerie Mucke
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I bought iron-on labels. They come off after the first wash
Client
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
UNDELIVERED ORDER
Me
Translated review
Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Bad decision to have bought anything here. They took a long time to arrive. No reply to my second email, the first one was answered in French. I had time to order them on stikets.es and they arrived earlier than yours. No shipping information, no tracking. In the end it was a waste of money because I had to order them elsewhere because the course started and the stickers had not arrived.
Víctor Tena
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I would have put no star because I haven't received my order since the end of August, so I find your after-sales service non-existent because I sent you several emails and nothing as well as on Facebook.
Essia
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I still haven't received my order and I placed it almost a month ago.
Raquel Fuertes Sánchez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed the order a month ago and it still hasn't arrived, nor have I heard anything about the order. Lousy
María
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Well, I have not received the order after a month, they do not give me a solution because it tells me that the mailbox to claim the order is full and I have no credit for the order.
Ana Belen
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Scammers. They neither answer you nor show interest. They take your money and bye bye. Don't even think about buying anything! HJDP
Usuario Estafado
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Whenever I have bought the same thing happens to me. It takes a long time to arrive. They never meet the deadlines that it says on the web and do not answer emails and the phone directly does not give signal.
Violeta Albizúa
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I received the cards a month after ordering them. After several attempts to contact you to see what was going on, I never got an answer.
Miriam Moratino Oliva
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Following our exchanges by mail, I confirm that your order has been resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received my order and they keep asking me for the address, I sometimes think I've been ripped off.
Pili
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Very bad service. I have received an order that is not mine, and after writing to claim it the only answer I have received after more than two weeks is to wait, because they have many incidents. I still have not received an answer and the contact telephone number is never available.
Leyre Marzo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Fatal, more than 1 month ago I ordered some stickers for school and I have not received them, I have ordered another one free of charge and I have not received them either, so too bad, I will not buy anything again.
Minerva Marin
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen