Reviews Petit-Fernand

Order placed on August 20, still nothing received on September 04

Hello, I still haven't received my order! Over the past 2 weeks, I've contacted customer service several times by email and on Facebook, and even by phone! The answer is always the same: "Please be patient". Still, my son doesn't have his labels for the new school year and my credit card has still been debited. I'd like to point out that this is the first time this has happened to me. Last year, no worries, everything was received on time.

Lousy customer service, not professional at all. An order error that they did not want to refund or exchange... No gesture, no understanding, really disappointed.

Couldn't rate as arrived too late for term to begin and still haven't received them

I have no received the product yet, nor been contacted by anyone with updates about where it is!

I would have loved to say how beautiful the stickers are if they had arrived! Order never received and talking to support is like talking to a wall. They continually send the same email without actually solving the problem! Tell me how I should contact you.

Ordered on August 18th, sent by priority mail on the 20th and never received. I needed it for back-to-school. Very disappointed

The order never reached me

I simply never received my labels

Hello to date I have not received anything yet, so I can only give a negative review, I am waiting for a communication from you

I placed an order on August 6 and have not received it yet. You can't track the order either, so at no time are you informed. The order has been lost, and they have sent me another one, again with no information. I have to be the one who writes constantly to know something and they don't give much detail either. It's the first time I order from Petit-Fernand but given my experience I think it will be the last. It will be because of the possibilities in the market.

I have still not received my labels and my child is back at school No information on why it's delayed

I have not received the goods

Unfortunately nothing arrived

Bad experience order placed since the 20th still not received

Very disappointed for the 2nd year in a row, 1 label out of 2 comes off the clothes. Last time I order from this site .....

Hello, your label does not cole

I never received my order!

This product never arrived.

Hello, Unfortunately I put a star because I placed an order on August 18 and we are September 3 and I still have not received it. I am very disappointed. I contacted you and was told it would happen. It's back to school and I don't have any labels. Sincerely Mrs DORVAULT

Doesn't hold after the first wash like last year's. Seems to be a manufacturing defect.

Very bad service, they take a long time to attend to your complaints and the worst thing is that your orders take a long time to arrive, after almost 1 month I am still waiting for mine.

I never received the order

Nul doesn't fit at all

I'm very disappointed with garment labels! none of them stick, I even leave the iron on longer than expected and nothing helps, it sticks (sometimes not well) but after a few hours of handling the garment, without even going through the washing machine and dryer exercise, the label comes off!

It's a joke, you're asking for our opinion, it's been 1 month since I ordered and I haven't received anything! My son went back to school without any label material, I've made a complaint and they won't reply if I don't receive my order within 48 hours, I'm appealing to the consumer associations. Terribly disappointed

I did not receive my order in full, I was told by email that the missing part had to be sent again. To this day I still haven't received anything. This is the second year I've had problems with my orders.

The goods have still not arrived. Never again.

I have not received my order

The order has not yet arrived

The iron-on labels come off without even being put in the washing machine or tumble dryer. I did follow the instructions. Very disappointed!

A shame, labels ordered on August 22, shipped according to them on August 24! Order not received to date despite two emails to customer service. No phone number, just an e-mail, which sends you an automatic e-mail warning you not to send an e-mail as it overloads their system and lengthens processing times! Apart from the site, which looks great, it's a real rip-off! We are D+1 from the start of the school year and my daughter has no label for the nursery.

I ordered these ages ago and still not had anything it's been three weeks and nothing !!!!

The first order did not arrive. I have claimed it and supposedly the second order has yet to arrive. A month has already passed. I call the contact number (which is open until 5 o'clock) and at 4:30 p.m. no one answers. For me, I am disappointed with the service offered.

I paid and have not received the order. I am still waiting for a solution.

The address to which I was sent was incomplete, so I never received the order, and I have no way of contacting anyone so that they can send it back to me. My son didn't get these labels for the start of the new school year, and I'm very disappointed this year when everything usually goes so well.

Still waiting for the labels ,order them 15 August

It is not the price they advertise and it has taken more than 25 days to arrive and then they are of a quality...low let's say.

I placed my order on August 5th and I still have not received it, they sent it to me again and I still have not received it.

Unfortunately, our order has not yet arrived.