Customer reviews of Pictyourlamp.com

1st time broken toe

It is May 20th, and I still haven't received my order. What should I do?

I received a defective item and wrote 3 emails to support without receiving any feedback.

Onderdeel was gebroken .tot nu toe nog geen reacties op gekregen .

We got a wrong lamp! And the costumerservice are not answering our email!

Absolutely no recommendation. Lamp set, package arrived without lamp. Complaint has been sent, so far without response. I will have to activate PayPal buyer protection.

Unfortunately, the ordered item arrived too small. I ordered it in A4 and received A5. I also do not receive a response to my email.

Broken lamp. I contacted customer service to arrange for the return and send a new lamp a week ago. To date, no response! Please get in touch with me.

The package is delivered to another pickup point.

No customer follow-up, complaint email sent without ever receiving a response from lampephoto.fr. No phone line for complaints.

I sent an email and a message via the site to file a complaint about my order. I will therefore take advantage of your request for feedback to reiterate my complaint pending a response since 16/03: 1- the package was not delivered to the correct relay point but to another one without us being notified /2- the packaging box was not sealed! /3- there is no protective film as indicated because the bat is full of marks /4- (the most serious) is that the bat is cracked (see photo I sent you)! I am waiting for a quick response on all these points as well as compensation (either for the entire order or a new lamp): reminder according to article L217-4, the seller must deliver a good that conforms to the contract and respond to any existing conformity defects at the time of delivery. THANK YOU

lamp all scratched very disappointed without base and remote control

Order still not received request for refund

Very disappointed, the plexiglass has micro scratches and does not hold very well in the holder and there is a delay in delivery

I returned my order because I received it too late to give it as a gift. To this day, I am still waiting to be refunded.

2 plates received, 2 non-compliant plates. First plate received with clearly visible marks impossible to remove, impacts/cutting inaccuracies causing light leaks on the edges. The second plate received as a replacement has exactly the same defects in the same places... which confirms a systematic manufacturing problem, with the bonus of a 2cm scratch right in the middle of the surface, visible from a meter away. No quality control apparently performed before shipment, even after a detailed complaint with photos. The product was intended to be given as a birthday gift...

Not satisfied. I paid an additional 15 euros for express delivery in 24 hours because it was for an important gift and it was delivered to me 5 days later and after emails of complaints, no responses. Shameful.

Hello, for the product, nothing to complain about, but for the delivery, I am a bit less satisfied. There was a problem with the location; the initial address, the tobacco shop, was on vacation on the delivery dates, so they dropped it off at another address, another tobacco shop that is also a partner with UPS. By the time I understood, I picked up the package after the date for my daughter's birthday, so she was a bit disappointed. Best regards.

Hello, I have received the order but in the package, two plates, one with our photo and the cut-out hearts and on the other the drawn hearts but not our couple's photo. The gift is ruined, no one wants to contact me by phone to explain the situation. I have already received this kind of lamp and I was not disappointed.

The time on the base does not change. Several emails sent without any response

I paid for an express delivery in 24 hours on Thursday for Friday but delivery notice on Monday

Small and of poor quality

I received a lamp that I did not order, no return slip and totally scratched. I wrote to the company and was blocked, I just want the lamp that I ordered and no one is responding to my emails. It is supposed to be a birthday gift and no one is answering, I call that super customer-friendly. Best regards, Beatrice Prüfe

The cable to connect is broken.

I haven't received anything yet???

Very dissatisfied with the product, does not meet my expectations at all. The subject has been cut. Finishes to be reviewed! Moreover, does not respond to the email request for information before ordering

Very disappointed, I sent a message about an error in my order and no response, deplorable after-sales service

Great. And. 5. Stars

Damaged lamp, Not compliant with the provided base, Questionable quality, Dirty trail, Chip in the glass edge, No customer service and after-sales. No refund or compensation

Quality that turns out to be mediocre. Received a black base while I had ordered a cracked white one.

We are disappointed that the photo is cropped, for a runner it is important to see the legs. More generally, we regret that we are not offered several framing options before making the personalized lamp because afterwards it is too late. Regarding a gift, we are disappointed. Furthermore, the batteries are not provided.

The product itself is nice. But the customer service is non-existent! I sent 2 or 3 messages to request a refund for my shipping costs due to a 5-day delay on a 24-hour delivery and I still haven't heard back!

Product not as it appears in the representation when you go to see it on the site. Failed

Unfortunately, the wrong socket was delivered and upon inquiry, I have unfortunately not received any response so far.

Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.

Received a smaller plate The size of the plate does not match the dimensions given on the site

Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.

I received my lamp, the photo is cut off, I contacted customer service by email, no response

I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).

Money paid and no goods received.