Reviews Pictyourlamp.com : Discover customer reviews from pictyourlamp.com (Page 10)

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Corinne H.

Published on 03/01/2024 à 15h02 following a purchase from 17/12/2023

Dis shipped in 24h. Ordered on 17/12, received on 26/12 (christmas gift...)

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Patricia S.

Published on 02/01/2024 à 10h12 following a purchase from 09/12/2023

Hello, out of 3 lamps ordered, one wasn't great because the red sticky label was on the unplasticized side, leaving marks that were impossible to remove. The others were well placed on the plasticized side. IMPOSSIBLE to offer it to the person. A little disappointed

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Catherine B.

Published on 01/01/2024 à 15h05 following a purchase from 22/12/2023

It has nothing to do with the product, it's just that I thought I had a much larger lamp.

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Solène B.

Published on 31/12/2023 à 16h13 following a purchase from 18/12/2023

You forgot the text! "je t'aime" for the price is disappointing

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Gladys S.

Published on 31/12/2023 à 14h48 following a purchase from 16/12/2023

My order was supposed to arrive before Christmas. Unfortunately it arrived 2 days late. Too bad...

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Daniel A.

Published on 31/12/2023 à 11h50 following a purchase from 18/12/2023

Did not receive order 😡

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Jessica L.

Published on 31/12/2023 à 10h20 following a purchase from 16/12/2023

I ordered from your site because it was marked delivered before Christmas, I received it after. I don't recommend it at all. What's more, when we send emails, they don't reply.

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Valérie V.

Published on 31/12/2023 à 09h22 following a purchase from 15/12/2023

Perfect

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Response from Pictyourlamp.com Published on 04/01/2024

Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr

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Félicie - Pascaline R.

Published on 31/12/2023 à 08h47 following a purchase from 17/12/2023

Delivery in 6 days when it was noted 24h on the home page and some defects at the level of the engraving and the contour.

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LAURENCE L.

Published on 29/12/2023 à 20h37 following a purchase from 18/12/2023

Too expensive for what it is and not delivered to the requested relay point!!!!

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Marilyn B.

Published on 29/12/2023 à 16h40 following a purchase from 17/12/2023

2 lamps purchased. 1 Zelda and a Tesla S that made people happy. Beautiful products

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Marilyn,
we are happy to know that you like our product and that it has made people happy :) . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr

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Alain B.

Published on 29/12/2023 à 15h43 following a purchase from 18/12/2023

The lamp is nice, but the place of delivery was changed and I had to drive 50 kms, or an hour, to pick it up. Chronopost sucks.

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Anthony P.

Published on 29/12/2023 à 14h55 following a purchase from 18/12/2023

Trace on the grating

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yan W.

Published on 28/12/2023 à 18h59 following a purchase from 16/12/2023

It's a particular shame that the packaging, despite a chrono post, isn't more discreet, as this type of purchase is inevitably a gift.

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Anthony T.

Published on 28/12/2023 à 15h34 following a purchase from 17/12/2023

I do not recommend this site

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr

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Laetitia B.

Published on 27/12/2023 à 21h27 following a purchase from 12/12/2023

Very disappointed there are white stains in certain places on the faces so it spoils everything and it was a Christmas gift for my daughter, I expected better.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Laetitia,
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr

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jose G.

Published on 27/12/2023 à 17h46 following a purchase from 16/12/2023

Disappointed with my purchase

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Fougère L.

Published on 27/12/2023 à 16h00 following a purchase from 18/11/2023

Very ugly A lamp will not be offered

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Marie Pierre S.

Published on 27/12/2023 à 09h26 following a purchase from 12/12/2023

Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.

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Karine F.

Published on 26/12/2023 à 17h51 following a purchase from 14/12/2023

Not received and package not delivered to the right address

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Christopher P.

Published on 26/12/2023 à 12h12 following a purchase from 12/12/2023

The quality is good, but there is a problem with the photo and I'm told that it's normal without finding a solution, knowing that it was for Christmas. I don't think that's very nice of the service.

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Carole L.

Published on 25/12/2023 à 18h13 following a purchase from 14/12/2023

Scratches on the Kiura plate, probably due to the packaging in which the plate was not attached! Too bad

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Sylvie B.

Published on 25/12/2023 à 17h28 following a purchase from 14/12/2023

I'm very disappointed because one of the lamps doesn't have a remote control for changing color.

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René Claude W.

Published on 25/12/2023 à 14h45 following a purchase from 11/12/2023

Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund

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Nathalie M.

Published on 25/12/2023 à 10h27 following a purchase from 13/12/2023

Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.

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Charlene C.

Published on 25/12/2023 à 09h39 following a purchase from 11/12/2023

The remote control for changing the light does not work even when the battery is changed.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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jean francois L.

Published on 25/12/2023 à 08h28 following a purchase from 10/12/2023

Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Céline G.

Published on 25/12/2023 à 08h10 following a purchase from 11/12/2023

Aesthetically matches expectations, but in no way provides sufficient lighting, even for reading. Purely decorative.

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Alexandre D.

Published on 24/12/2023 à 13h36 following a purchase from 13/12/2023

I was never delivered and they won't even refund my money.

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Lucie P.

Published on 24/12/2023 à 12h03 following a purchase from 13/12/2023

i still haven't received anything for christmas

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Florence R.

Published on 24/12/2023 à 08h52 following a purchase from 11/12/2023

Hello, well received the article, a gift to offer for Christmas, I opened to see if it works. The lamp works, the lighting is good, but the finish of the diamond-shaped pvc frame berk. I naively thought there would be a very well finished product and not at all vulgar plastic cut without finish. Then the photo, identical to the order, but a lot of scratches, disappointed by the lack of finish on this product. I'd say very low-end, doesn't justify the price. I hope it's just me and that it's a production error. My personal feeling is that you don't care about the customer, considering what I received. I left to buy another gift, too ashamed to give this for Christmas. Please pay attention to the human being behind the click of the order thank you. Happy holidays to you and be well. One wish, improve

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Gaetan T.

Published on 23/12/2023 à 19h46 following a purchase from 13/12/2023

The item was damaged

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Adeline G.

Published on 23/12/2023 à 15h01 following a purchase from 12/12/2023

I would no longer recommend

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David L.

Published on 23/12/2023 à 13h51 following a purchase from 09/12/2023

The parcel has been lost by the relay point

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Colin L.

Published on 23/12/2023 à 12h11 following a purchase from 07/12/2023

The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.

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Stéphane T.

Published on 23/12/2023 à 12h01 following a purchase from 10/12/2023

Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item

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claude F.

Published on 23/12/2023 à 11h53 following a purchase from 09/12/2023

Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!

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Christian C.

Published on 22/12/2023 à 09h08 following a purchase from 09/12/2023

plexiglass scratch

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Claire B.

Published on 21/12/2023 à 19h34 following a purchase from 09/12/2023

Delivery charge scam!

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Laetitia B.

Published on 21/12/2023 à 12h54 following a purchase from 09/12/2023

Lamp ordered for Christmas, the plates do not fit in the base.

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Customer reviews of Pictyourlamp.com

Summary of reviews

Reviews 1 and 2 stars