Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1 and 2 stars

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G
Ghislaine G.
Rating: 2 out of 5
following a purchase from 10/12/2023
Poorly cut and scratched above the base
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Sandrine L.
Rating: 1 out of 5
following a purchase from 07/12/2023
Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!
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Françoise L.
Rating: 1 out of 5
following a purchase from 08/12/2023
Disappointed too expensive I was expecting a much larger lamp.
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Response from Pictyourlamp.com
Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
L
Laurence C.
Rating: 1 out of 5
following a purchase from 07/12/2023
Lamp very damaged when parcel arrived
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
M
Madeline P.
Rating: 2 out of 5
following a purchase from 07/12/2023
GLS said they rang my doorbell, but I was at home and no one rang.
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Aurélie L.
Rating: 1 out of 5
following a purchase from 22/11/2023
I don't have a remote control with the order.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
B
Bourhis E.
Rating: 1 out of 5
following a purchase from 20/11/2023
Misleading image on site disappointed at reception too expensive and not pretty
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christophe P.
Rating: 2 out of 5
following a purchase from 16/11/2023
Rather dissatisfied with this purchase. Scratches visible everywhere. Disappointed
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Corinne L.
Rating: 1 out of 5
following a purchase from 13/11/2023
Superb lamp
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Response from Pictyourlamp.com
Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
K
karine M.
Rating: 1 out of 5
following a purchase from 15/11/2023
I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....
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Response from Pictyourlamp.com
Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr
N
Nathalie C.
Rating: 1 out of 5
following a purchase from 16/11/2023
My parcel arrived broken and I see that there is no recourse.
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Response from Pictyourlamp.com
Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.

Best regards,
Céline from Lampephoto.fr
C
Carole Q.
Rating: 1 out of 5
following a purchase from 14/11/2023
I can not be satisfied because I have not received my package cordially Mrs. queret
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
S
Sergio R.
Rating: 1 out of 5
following a purchase from 12/11/2023
Remote control does not work, no response to customer service emails!
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
B
Beatrice P.
Rating: 2 out of 5
following a purchase from 13/11/2023
Very disappointed. I thought I'd get something else for this price, especially if I searched on the net on other sites for the same thing for 20€!!!!
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T
thibault B.
Rating: 2 out of 5
following a purchase from 10/11/2023
I ordered a lamp and the base is not big enough for the photo.
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Jean Louis L.
Rating: 1 out of 5
following a purchase from 29/10/2023
Broken goods
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
J
Jean-laurent C.
Rating: 2 out of 5
following a purchase from 28/10/2023
I'm disappointed with this product, it's not the quality I expected.
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francis D.
Rating: 1 out of 5
following a purchase from 28/10/2023
No protective film Remote control not up to scratch Image not very sharp Disappointed with purchase
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Rémy B.
Rating: 2 out of 5
following a purchase from 27/10/2023
Nice lamp, but the light bugs a little, goes off and on when it wants to
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alexandra A.
Rating: 2 out of 5
following a purchase from 19/10/2023
The plexiglass is full of scratches I'm disappointed no protective film
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Patricia Q.
Rating: 2 out of 5
following a purchase from 16/10/2023
Article arrived without film of protection results the lamp is all scratched I am really furious I will recommend more this site
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Freddy S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Too simple and doesn't give the desired effect
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Maxhel G.
Rating: 1 out of 5
following a purchase from 12/10/2023
I had ordered the lamp for my sister's wedding which took place on Saturday 21st October, unfortunately I couldn't give it to her as the lamp didn't work. It wasn't tested before shipment and I'm really disappointed.
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
H
Hervé G.
Rating: 1 out of 5
following a purchase from 02/10/2023
I'm still waiting for my parcel, which never arrived.
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Nanaba B.
Rating: 2 out of 5
following a purchase from 20/09/2023
deliveryman not competent
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Jordan P.
Rating: 1 out of 5
following a purchase from 04/08/2023
I did not receive my parcel
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
V
Vincent B.
Rating: 1 out of 5
following a purchase from 17/07/2023
Quick to send, easy to pay, lots of choices and it works very well.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
D
David F.
Rating: 2 out of 5
following a purchase from 02/07/2023
Delays too long.
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Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
J
Joia L.
Rating: 1 out of 5
following a purchase from 19/06/2023
I have not received my package. No way to contact customer service. Very disappointed
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
S
sylvia G.
Rating: 2 out of 5
following a purchase from 13/06/2023
Lamp arrived without film and full of scratches. Not cool...
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
V
Vincent F.
Rating: 1 out of 5
following a purchase from 12/06/2023
Missing half the delivery.
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Response from Pictyourlamp.com
Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
J
jessica C.
Rating: 1 out of 5
following a purchase from 04/06/2023
I am quite disappointed because I never received my order, although I would have liked to order for another occasion.
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Response from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
A
AYMERIC B.
Rating: 2 out of 5
following a purchase from 02/06/2023
Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.
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Response from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
V
Valerie D.
Rating: 2 out of 5
following a purchase from 01/06/2023
Nice lamp but the casing and the springs are detained
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
D
Denis M.
Rating: 1 out of 5
following a purchase from 29/05/2023
Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
Q
Quentin F.
Rating: 2 out of 5
following a purchase from 25/05/2023
A little disappointed with the rendering ...
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Response from Pictyourlamp.com
Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
J
Jeannine H.
Rating: 2 out of 5
following a purchase from 25/05/2023
We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
L
Lévi U.
Rating: 1 out of 5
following a purchase from 29/01/2023
The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
G
Gil W.
Rating: 1 out of 5
following a purchase from 22/01/2023
The lamp I bought did not light up, too bad...
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
C
catherine D.
Rating: 1 out of 5
following a purchase from 10/05/2023
Photos too small. The top photo is barely visible because the lighting is so weak.
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