The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Hello, we are sorry to learn of this delay, unfortunately beyond our control. Indeed the carriers can encounter problems during the delivery of your packages. We have nevertheless been able to reship your lamp free of charge as a commercial gesture.
We hope that your new lamp will satisfy you and we would be grateful for a comment on your opinion.
We remain at your disposal at [email protected] .
Sincerely,
Ophélie from Lampephoto.fr
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Shalie B.
Rating: 1 out of 5
following a purchase from 26/09/2022
Krijg geen reactie!!! Eerder besteld, en toen verliep alles goed. Kort geleden weer besteld. Kreeg geen order nummer maar wel betaald. Ik heb pictyourlamp meerdere malen gemaild, maar helaas geen reactie. Dit had ik niet van ze verwacht.
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Seraina B.
Rating: 1 out of 5
following a purchase from 07/11/2022
Zum kotzen
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Dac V.
Rating: 1 out of 5
following a purchase from 07/11/2022
Plaatje beschadigd. Nog steeds heen en weer aan het mailen. Nu voor de 2de keer weer foto's sturen. Dus hopelijk word het nog opgelost
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Charles L.
Rating: 1 out of 5
following a purchase from 03/11/2022
Very disappointed much too expensive by the product a real gadget
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Solenn L.
Rating: 1 out of 5
following a purchase from 30/10/2022
I ordered 2 items and received nothing I hope to receive next week
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Response from Pictyourlamp.com
Hello, following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay of your delivery. If you have any further questions please contact us at [email protected] . It would be a pleasure to see your opinion updated.
Sincerely,
Ophélie from Lampephoto.fr
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jimmy D.
Rating: 1 out of 5
following a purchase from 02/11/2022
It was not what i thought it was
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Kirsten K.
Rating: 1 out of 5
following a purchase from 13/10/2022
I am very disappointed!!! The expensive 24 hour delivery service arrived only 3 days late, my name was misspelled, the motif was reversed, my complaints went unanswered.
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Nathalie L.
Rating: 1 out of 5
following a purchase from 11/10/2022
Very disappointed the plexiglass plate was not the right size, I had to have it cut to the right size. It's a pity especially since it was for a gift so the me of the accounting details!
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience.
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Cindy G.
Rating: 1 out of 5
following a purchase from 13/10/2022
No response to my mails. Wanted to send something back but no one responds. Never again will I buy something from you
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Semra Y.
Rating: 1 out of 5
following a purchase from 06/10/2022
very scratched and cheap quality have expected more for 50€
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Hélène B.
Rating: 2 out of 5
following a purchase from 08/10/2022
Disappointed, I had ordered a few years ago and we had received a beautiful lamp engraved on glass. So I ordered again with my eyes closed and what a surprise to discover a plexiglass instead of glass... Too bad, if I need to place an order of this type again, I will go and see what is done by the competition...
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Melissa B.
Rating: 1 out of 5
following a purchase from 07/10/2022
Package received broken, very disappointed
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Response from Pictyourlamp.com
Hello, we are sorry to hear that, this inconvenience is unfortunately independent of us and it usually occurs during delivery by carrier. However, do not hesitate to contact us at [email protected] and we will be able to send you back your order as well as a commercial gesture to apologize for the inconvenience caused.
Sincerely,
Ophélie from Lampephoto.fr
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Sem V.
Rating: 2 out of 5
following a purchase from 05/10/2022
Dear mr/mrs The bottom of the lamp was very dirty i cant clean it because it is incide Kind regards sem
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Gabriele B.
Rating: 1 out of 5
following a purchase from 25/09/2022
Not satisfied have already sent 2 maul because of a complaint because at the base the charging socket is broken and asked for replacement unfortunately no response received not customer friendly
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Karst H.
Rating: 2 out of 5
following a purchase from 22/09/2022
Er kwam geen bevestiging van mijn bestelling. Kwaliteit is niet goed ( slecht)
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Ralf J.
Rating: 2 out of 5
following a purchase from 20/09/2022
The size of the lamp differs significantly from the specified dimensions.
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Michael A.
Rating: 1 out of 5
following a purchase from 16/09/2022
The result is an absolute disaster and a cheek, has nothing identical with the photos of your website. You advertise with premium quality and top design, but these are by no means recognizable. Which qualified designer was at work here is a mystery to me. The only thing that is qualitatively somewhat higher in delivery, which is the base whereby one must not forget the price. I urge you to call out a reasonable work!
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Romy V.
Rating: 1 out of 5
following a purchase from 09/09/2022
Glas was helemaal overzien van krassen. Dit was een cadeau en vind het zeer teleurstellend hoe ik dit heb moeten afleveren. Vandaar 1 ster.
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Karen D.
Rating: 2 out of 5
following a purchase from 02/09/2022
My lamp only holds batteries for two days 🙄
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Response from Pictyourlamp.com
If you encounter any further complications, please do not hesitate to contact us again at [email protected].
Sincerely
Ophelia from Lampephoto
A
Anka S.
Rating: 1 out of 5
following a purchase from 27/08/2022
Package has not arrived
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Dawn B.
Rating: 1 out of 5
following a purchase from 06/08/2022
Terrible service, have got the last 2 orders wrong and will not answer my emails to rectify the problem..very poor.
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Tanja K.
Rating: 1 out of 5
following a purchase from 09/08/2022
Until now, the delivery has not arrived. Supposedly dpd has delivered, but never arrived with me. The seller has unfortunately not responded to my request so far. I have requested money back, but nothing more frhört...🤷♀️ Currently I am dissatisfied. Hope I get feedback and my money soon.
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Shiromani B.
Rating: 1 out of 5
following a purchase from 14/07/2022
Please reply on my email!!
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JULIE B.
Rating: 1 out of 5
following a purchase from 29/06/2022
Problem on the article, a manufacturing defect No return from them following my contacts Not serious and very disappointed
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Gaby K.
Rating: 1 out of 5
following a purchase from 25/06/2022
Shipping much too expensive and takes longer than described.is thus no flash shipping.
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Michael G.
Rating: 1 out of 5
following a purchase from 22/06/2022
No lamp received ... Each time they said I was supposedly not at home ...
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Laurence L.
Rating: 2 out of 5
following a purchase from 14/06/2022
The principle is great. I ordered a Harley Davidson lamp. In the package, there is unfortunately a small piece of broken plastic representing the rear view mirror. It was a gift I gave to a Harley fan friend who told me it was no big deal and that she would put a glue dot. But it was still embarrassing for me.
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Response from Pictyourlamp.com
Hello, sorry to hear about this, unfortunately this problem occurs during delivery and despite protection packages can be damaged. We can be reached at [email protected] if we can help we will gladly do so.
Sincerely
Ophélie from Lampephoto.fr
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JOELLE D.
Rating: 1 out of 5
following a purchase from 07/06/2022
The lamp does not work and I do not have a phone number to reach this seller
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Jeannine M.
Rating: 1 out of 5
following a purchase from 05/06/2022
Bonghjornu I am not happy the light block does not work and can on top
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Alexandra from Lampephoto.fr
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Remco S.
Rating: 2 out of 5
following a purchase from 25/05/2022
The product is fine. I wasn't satisfied with the delivery however. I paid the extra money for 24-hour delivery by Fedex, and I didn't receive the lamp until 5 days later. There was a bank holiday and weekend in between, so I would have understood if it had taken 2-3 days, but this was way too long. I sent an e-mail to pictyourlamp.com to which I received a short and formal answer, and when I asked for reimbursement of the extra costs, pictyourlamp never got back to me.
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Jean Philippe J.
Rating: 2 out of 5
following a purchase from 24/05/2022
Product conforms to the order but delivery time not respected (one week instead of 24/48 hours as indicated in the ad)
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Response from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
Sorry again,
have a nice day,
Lisa from Lampephoto.fr
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Julie B.
Rating: 2 out of 5
following a purchase from 23/05/2022
One of the touch pads does not work.
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Response from Pictyourlamp.com
Hello, according to our email exchanges, your cradle will have been shipped to your address. Please do not hesitate to contact us again at [email protected] if you encounter any problems. We really appreciate your understanding and would be grateful to hear from you again.
Sincerely
Ophélie from Lampephoto.fr
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Kévin G.
Rating: 1 out of 5
following a purchase from 23/05/2022
Article ordered on Tuesday, delivery service chosen 24h48h and article received 6 days later not serious
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Response from Pictyourlamp.com
Hello, following your order of 23/05 the delivery time on this period of Mother's Day, the carriers may encounter difficulties and results in delays in deliveries beyond our control. We are at your disposal if you have other questions, contact this address [email protected] . We are sorry for your inconvenience and hope that your order can still be a pleasure.
Sincerely
Ophélie from Lampephoto.fr
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Martina P.
Rating: 1 out of 5
following a purchase from 10/05/2022
The lamp contains a serious optical error, which I have reported. Only a succinct answer comes back that that shouldn't be bad. Another email from me was not even responded to. I think that if you really pay a lot of money for such a lamp, you have to get a 100% good product. I wasn't even offered a discount or anything like that.
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Fabio C.
Rating: 2 out of 5
following a purchase from 19/05/2022
Fast delivery BUT I had asked for an inscription on the lamp which was forgotten
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Response from Pictyourlamp.com
Hello, your return has been sent to your address. If you need any further information or if you encounter any other problem concerning your photo lamp, please do not hesitate to contact us at [email protected].
Sincerely
Ophélie from Lampephoto.fr
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Tina S.
Rating: 1 out of 5
following a purchase from 08/05/2022
I was really excited when I found this website but I was really disappointed to be honest! First of all I ordered a 24h shipment that didn't work at all cause I got the package with a delay of a week!!!! Second the lamp came broken like I mean the stander and I wrote mails and tried to contact the firm but it didn't work! I would have really appreciated it if I would get at least some kind of compensation
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Henri C.
Rating: 2 out of 5
following a purchase from 06/05/2022
The order came in late first off all. Than maybe you can explain better than de the manual did for the battery's because there is nothing to connect for the battery's positive ore negstive side so that doesn't work after a swap off diverent plugs it works and looks nice
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Antonio T.
Rating: 2 out of 5
following a purchase from 04/05/2022
The product is nice, but it arrived VERY LATE, despite paying more to have it arrive in 24H, instead it arrived 4 days late. FAKE and WRONG
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Borja S.
Rating: 2 out of 5
following a purchase from 26/04/2022
If you run it on batteries, it lasts almost nothing or works regularly.
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