English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
N
Rating: 2 out of 5
Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.
Translated reviews
Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Reviews 1 and 2 stars
Reset filtersS
Rating: 1 out of 5
I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.
J
Rating: 2 out of 5
Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.
Best regards,
The LampePhoto team
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.
Best regards,
The LampePhoto team
A
Rating: 1 out of 5
After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.
Translated reviews
V
Rating: 1 out of 5
I contacted them but they never replied
Translated reviews
N
Rating: 1 out of 5
I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team.
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team.
I
Rating: 1 out of 5
The item arrived broken. Poor customer service.
Translated reviews
S
Rating: 2 out of 5
I paid for 24-hour delivery and the package arrived 7 days later
Translated reviews
E
Rating: 2 out of 5
Paying delivery fees just to have them not respected by a lousy carrier, and on top of that, when we write emails to the site, no one responds to us.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected].
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected].
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
W
Rating: 1 out of 5
I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended
Translated reviews
M
Rating: 2 out of 5
The article is far from matching the photo, poor quality, not even daring to offer it to whom it was intended.. not satisfied
Translated reviews
A
Rating: 2 out of 5
The lamp is pretty but a week's delay in delivery due to an issue between the delivery person and the relay point. Customers should not have to deal with these problems, change the delivery person or relay point.. furthermore, I sent you 4 emails that went unanswered, I had to manage with the carrier myself.. it's a shame..
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Sincerely,
The LampePhoto team
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Sincerely,
The LampePhoto team
N
Rating: 1 out of 5
Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.
Translated reviews
M
Rating: 1 out of 5
Meets my expectations
Translated reviews
M
Rating: 2 out of 5
Beautiful lamp delivered quickly, however the ordered USB adapter is missing from the order. Despite 2 requests sent through the site, I have received no responses, hence the 2 stars.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We have indeed encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain requests.
For a quick and effective handling, please write directly to [email protected]
(and not via the form).
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
We have indeed encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain requests.
For a quick and effective handling, please write directly to [email protected]
(and not via the form).
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
V
Rating: 2 out of 5
The lamp arrived after 17 days and with the printed part damaged! Too bad because it would have been really beautiful and impressive!
Translated reviews
E
Rating: 2 out of 5
Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.
Translated reviews
K
Rating: 2 out of 5
The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...
Translated reviews
S
Rating: 2 out of 5
A user manual is missing. Quite unfortunate.
Translated reviews
B
Rating: 2 out of 5
I made a complaint because there was a format error but I received no response from them.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
D
Rating: 1 out of 5
Package not compliant with the order, and no one is responding to messages
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
R
Rating: 1 out of 5
I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
C
Rating: 1 out of 5
In accordance with the photo
Translated reviews
A
Rating: 2 out of 5
No response to my emails on the contact page
Translated reviews
Response from Pictyourlamp.com
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.
Best regards,
The LampePhoto team
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.
Best regards,
The LampePhoto team
C
Rating: 1 out of 5
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
M
Rating: 2 out of 5
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
S
Rating: 1 out of 5
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
Translated reviews
Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
P
Rating: 1 out of 5
Good product
Translated reviews
C
Rating: 1 out of 5
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
Translated reviews
Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
P
Rating: 2 out of 5
The delivery location was not the one defined at the purchase
Translated reviews
J
Rating: 1 out of 5
I am still waiting for the delivery of my order
Translated reviews
M
Rating: 2 out of 5
This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening
Translated reviews
L
Rating: 2 out of 5
Not compliant in terms of dimensions as stated during the order
Translated reviews
S
Rating: 2 out of 5
Just disappointed to see fingerprints on the plate
Translated reviews
D
Rating: 1 out of 5
The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email
Translated reviews
H
Rating: 1 out of 5
Dont like it. I cant send it back. You are not proffesional. My mony is gone.
S
Rating: 1 out of 5
Package not delivered to the right place, impossible to retrieve it
Translated reviews
E
Rating: 1 out of 5
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
Translated reviews
J
Rating: 2 out of 5
Received very quickly and very happy
Translated reviews
P
Rating: 1 out of 5
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
Translated reviews