Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 812 published reviews
5 8 071 82% 4 843 9% 3 305 3% 2 232 2% 1 361 4%

Summary of reviews

Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.

Reviews 1 and 2 stars

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M
Marc H.
Rating: 2 out of 5
following a purchase from 14/01/2026
Unfortunately, the wrong socket was delivered and upon inquiry, I have unfortunately not received any response so far.
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Michele T.
Rating: 1 out of 5
following a purchase from 12/01/2026
Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.
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Patricia J.
Rating: 2 out of 5
following a purchase from 10/01/2026
Received a smaller plate The size of the plate does not match the dimensions given on the site
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Nadege B.
Rating: 1 out of 5
following a purchase from 08/12/2025
Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
E
Elodie D.
Rating: 1 out of 5
following a purchase from 03/01/2026
I received my lamp, the photo is cut off, I contacted customer service by email, no response
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
N
Nathalie W.
Rating: 1 out of 5
following a purchase from 11/12/2025
I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
S
Stefanie W.
Rating: 1 out of 5
following a purchase from 29/07/2025
Money paid and no goods received.
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Nadine D.
Rating: 2 out of 5
following a purchase from 21/12/2025
Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.
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Susanne F.
Rating: 1 out of 5
following a purchase from 21/12/2025
I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.
J
Joel V.
Rating: 2 out of 5
following a purchase from 17/12/2025
Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.

Best regards,
The LampePhoto team
A
Aurelie B.
Rating: 1 out of 5
following a purchase from 20/12/2025
After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.
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Valentina F.
Rating: 1 out of 5
following a purchase from 26/12/2025
I contacted them but they never replied
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Nadine D.
Rating: 1 out of 5
following a purchase from 22/12/2025
I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team.
I
Ingrida T.
Rating: 1 out of 5
following a purchase from 22/12/2025
The item arrived broken. Poor customer service.
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Sophie E.
Rating: 2 out of 5
following a purchase from 22/12/2025
I paid for 24-hour delivery and the package arrived 7 days later
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Elsa L.
Rating: 2 out of 5
following a purchase from 20/12/2025
Paying delivery fees just to have them not respected by a lousy carrier, and on top of that, when we write emails to the site, no one responds to us.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected].

All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
W
Wencke G.
Rating: 1 out of 5
following a purchase from 22/12/2025
I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended
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Michele R.
Rating: 2 out of 5
following a purchase from 23/12/2025
The article is far from matching the photo, poor quality, not even daring to offer it to whom it was intended.. not satisfied
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Angelique F.
Rating: 2 out of 5
following a purchase from 22/12/2025
The lamp is pretty but a week's delay in delivery due to an issue between the delivery person and the relay point. Customers should not have to deal with these problems, change the delivery person or relay point.. furthermore, I sent you 4 emails that went unanswered, I had to manage with the carrier myself.. it's a shame..
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Sincerely,
The LampePhoto team
N
Nadia Z.
Rating: 1 out of 5
following a purchase from 21/12/2025
Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.
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Michèle L.
Rating: 1 out of 5
following a purchase from 20/12/2025
Meets my expectations
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Michael M.
Rating: 2 out of 5
following a purchase from 15/12/2025
Beautiful lamp delivered quickly, however the ordered USB adapter is missing from the order. Despite 2 requests sent through the site, I have received no responses, hence the 2 stars.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We have indeed encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain requests.
For a quick and effective handling, please write directly to [email protected]
(and not via the form).
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
V
Valeria G.
Rating: 2 out of 5
following a purchase from 19/12/2025
The lamp arrived after 17 days and with the printed part damaged! Too bad because it would have been really beautiful and impressive!
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Eckhard K.
Rating: 2 out of 5
following a purchase from 16/12/2025
Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.
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K
Karine A.
Rating: 2 out of 5
following a purchase from 17/12/2025
The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...
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Sandrine S.
Rating: 2 out of 5
following a purchase from 08/12/2025
A user manual is missing. Quite unfortunate.
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Bernadette R.
Rating: 2 out of 5
following a purchase from 16/12/2025
I made a complaint because there was a format error but I received no response from them.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
D
Davy M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Package not compliant with the order, and no one is responding to messages
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
R
Roxane T.
Rating: 1 out of 5
following a purchase from 13/12/2025
I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
C
Claire D.
Rating: 1 out of 5
following a purchase from 15/12/2025
In accordance with the photo
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A
André J.
Rating: 2 out of 5
following a purchase from 16/12/2025
No response to my emails on the contact page
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Response from Pictyourlamp.com
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.

Best regards,
The LampePhoto team
C
Cyril R.
Rating: 1 out of 5
following a purchase from 16/12/2025
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
M
Marissa D.
Rating: 2 out of 5
following a purchase from 14/12/2025
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
S
Sophie D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
P
Picot F.
Rating: 1 out of 5
following a purchase from 14/12/2025
Good product
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C
Claude D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
P
Pierre N.
Rating: 2 out of 5
following a purchase from 11/12/2025
The delivery location was not the one defined at the purchase
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Jean-Jacques A.
Rating: 1 out of 5
following a purchase from 07/12/2025
I am still waiting for the delivery of my order
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M
Mahlagha E.
Rating: 2 out of 5
following a purchase from 08/12/2025
This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening
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Ludivine L.
Rating: 2 out of 5
following a purchase from 08/12/2025
Not compliant in terms of dimensions as stated during the order
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